Permission Denied for Exporting Created Reports
When I try to export my created report the interface tells me that my permission is denied even though I have complete admin access. I have to be able to export my reports in order to communicate to my company. How can this be fixed? This is what pops up: "Sorry! You cannot export this report because you do not have the permission to export one or more modules that are part of this report."
Email Alerts to Registered Users Failing
After failing to get a response from my ticket submission and my email to support, I'm hoping someone on this forum might be able to help: I am trying to recreate a workflow similar to that described in the online documentation. My scenario is as follows: Record Type: Potentials Execute On: Edit (First Time) Rule Criteria: [Stage] is set to “Closed Won” Instant Action: Send alert email to registered (active ZOHO users) that includes details of the win Instant Action: Update [Close Date] field
when does the month start for syncing?
It's late morning, July 1st in New York. I'm still seeing "You have reached your monthly sync limit." When does the new month start? Thanks, Brad
Fault Displaying pivot table - misses out first few hundred rows
Hi I have created a table in Zoho - My account - Pace - No Training Arranged. When i run this table on Zoho i can see it start on row 1 - when i embed the report in an iframe it starts at row 197 and there is no way to see the preceding 196 entries (the i frame has enough space to show all the entries). I'm doing what I've always done and can't see any settings that have changed. I attach a view from both Zoho and the embedded table. Any help would be appreciated. Joe
Cannot upload images to presentation
I am attempting to upload images to display in a presentation from my computer. When I go to add an image, I see the upload bar scan quickly from left-to-right, to 100%, where the screen freezes. The image is never uploaded. When I check my image library, the image name is displayed under the icon of a broken image. Images are jpgs, not large files. Update! This problem seems to be browser specific. Switching to Safari, I do not encounter this problem. (Had been using Firefox on a Mac.) Many thanks
Problem to log on webmail.wrquimicos.com.br
Hi All, Initially I configured the e-mail and site for domain WRQUIMICOS.COM.BR using my personal e-mail address cleriston<at>msn<dot>com. After I remove my personal e-mail from WRQuimicos.com.br it's not possible to access the webmail using the e-mail WAGNER.ROCHA<at>wrquimicos<dot>com Now how can we fix this problem? Thanks
Mailbox not clearing up
Hello! We do experience a problem as our info box got a bit full, so we cleaned it up and now it doesn't appear to have a proper size - it is still full, though it is not what is marked under according user mail settings. How to actually permanently delete deleted messages that shouldn't take mailbox space, All of the messages are actually gone from the mailbox but it seems that they are somehow hiddenly stored. SCREENSHOT FROM ADMIN VIEW FROM USER MAIL SETTINGS FROM USER INBOX FOLDER
Tab Key Alignment
Hi, I'm used to using the tab key to align up consecutive lines of text in a column. Ie when you list some items and then tab over and list the price. In zoho, the columns don't align when I try to use the tab. Also when I delete after hitting the tab key it seems to delete one space-bar space at a time, not the original tabbed amount . Below is a screenshot, I tried to align the second column. Thanks Nick
Zoho doesn't enable mails from my webpage to be sent
I have set up a few accounts all with the domain name of my webpage. The problem is that every single mail that is to pass through Zoho SMTP and coming from my webpage seems to be getting blocked. Has anyone encountered this issue before, am I missing something?
Missing Records when running a Filter by Status
The saved View filters and the one time filter functions both have issues where they are not pulling all the candidates into the shown results. IE: We have a candidate (ID 1559) who was not showing in our saved View called Screening - Sherry. When we ran that View, only 4 records appeared, not including ID 1559. I could only get his record to pull when I went into his record and reselected Screening-Sherry as his status. We have also noticed this issue when we run the one time Filter function for
Zoho Email not working with Zoho Recruit,
Hello, We have a serious problem with the Zoho email service. We have paid to have Zoho recruit and Zoho Email so that when we send emails to clients the information would be stored in the system, but emails are not linking to candidate profiles consistently. I have documented a few cases to help show you the problem. Could you please give me a call? Rachel, Executive Solutions 403-269-6979
custom recruit site with my logo and application I created is gone
I don't see the application I created and I am not sure If I set up the recruit site properly for my domain name. Help!!
Web Form fail.
Hi, When sending a Job Opening and Web Form to a Candidate via email to apply for a job, using the "Job URL to Publish in other Websites", everything works fine except the page that displays after the candidate has filled out the form shows an error. How do we show a proper success page? Please advise. The form works fine when the user finds it through our career website integration with CNAME alias but not when sending them a direct link to the job and form. Example attached Thanks
BUG: Mis-aligned fields and values
The first view is normal edit view of a Custom record. Then I created a Profile called Drafter, who uses Field Permissions to make certain fields non-visible. When this Drafter user logins to view an order, then click on the customer name to open up this customer. Things start to go wrong. See 2nd image, how fields mismatch the values.
Multiple emails to candidates to going out
When I select multiple candidates to email to from job openings the emails are not going out. Please advise.
WARNING! Mail Merge Template NOT SAVE "Line Spacing"
WARNING! When I create Mail Merge Template (in writer), it's NOT SAVE "Line Spacing". I save with Line Spacing 1,2 - it's opening with 1,00Single again! I hope you fix it ASAP, I need it for work Thank you P.S. I use Header/Footer, there not working "Different first, even, odd pages", so I can't put different info on pages. And if I decide to cancel header/footer I don't have options
Importing POP3 Mails: Invalid Security Certificate for the Server.
Hi, I would like to add my company mail adress to Zoho Mail. Our mailserver provides a valid, officially signed SSL zertificate for POP3 / Port 995, but the dialog tells me " Invalid Security Certificate for the Server. Please change the incoming port to 110 and retry configuring.". Can you help me finding the problem, since this error message does not tell me any detail. If I connect to our mailserver and read the certificate using openssl on the commandline, it tells me we have a valid certificate
Internet Explorer does not insert Turkish Characters inside CRM InsertRecords API Calls
Dear All, Anyone have problems in executing Zoho Creator apps inside Internet Explorer? We have a Creator Application that inserts records to Zoho CRM with PostURL XML calls. We have identified the Creator app works fine on Chrome and does not work on Internet Explorer. That means, Creator Application inserts correct records with Turkish characters on Chrome but not Internet Explorer. We presume that Creator codes are executed on the client side and use the client language & international parameters.
Alphabetizing Shared Contacts
I have created many groups in Shared Contacts in my email, but they aren't listing in alphabetical order--which is critical for optimal efficiency when scrolling through a list of over 100 groups. How do I get these to sort alphabetically? I added them in alphabetical order, however they're completely scrambled with no consistency. Please advise ASAP thank you
Unable to login in Zoho Mail on Android
One of our user account suddenly is unable to login to her Zoho Mail account thru Android Zoho Mail app. It keeps telling her to check with admin if one of the features (i.e. calendar, crm, etc) has been disabled, but I checked the features and all are enabled. She can login to desktop thru a web browser but not on Android Zoho Mail app. Please help.
webhooks URL Parameters not being sent
I have setup a webhook to call my own web API. I am seeing the requests on the server but the URL parameters are not appearing. I have tested my API using a test tool and the parameters are appearing in the request. I have tried entity parameters : Parameters in Standard Format, Parameters in the User Defined Format, and Custom Parameters, and none appear in the logs of my server.
Unable to move or delete emails to another folder
Since this morning I am unable to delete or move any email message to the Trash or another folder. I suspect that others must have this problem as well and it is getting worse the more emails come in. Help please, I don't see any response or message from a ZoHo employee.
Cannot publish Zoho presentation
Hi...I need to broadcast my presentation prepared with Zoho. I have mailed/broadcast the presentation to a number of friends who have reported it as returning a 'bad link' or 'cannot open' message. Can you please assist here? I need to be able to share the presentation with a group of people in my network.
Can't get emails for a week now
Hi, the last emails I received on my account are dated from June 17. I haven't gotten emails in a week on either of my email addresses. When I try to send email to my Zoho account from Outlook I get the following: Your message couldn't be delivered because the recipient's email system wasn't available when we tried to talk to it. It could be a temporary condition that may clear up soon. Try to resend your message later. If it still doesn’t work, contact the recipient by some other means (by phone
Inventory template 32000 characters
I'm doing an inventory template, I have just been given an error that I'm only allowed 32000 characters, fair enough, but I copied my templale into word and did a character count, My characters are less than 4000, no where near 32000, Whats going on?
Captcha not showing on IE11
Hi, The captcha on the form from Zoho is not working on IE 11, and just on IE11 because it's working okay on Chrome and FF. The captcha is not displaying (please refer to the attached file). I used the embedded code option from Zoho Web Form and insert it on my page in WP. Any help would be appreciated. Many thanks.
Cannot send and receive email
Hi, I cannot receive emails on my domain theqcneighbors.com (all user accounts under the domain are affected), there's also an error when I try to send an email using my domain account, this error appears: Problem in sending email while doing IO operation The error appears but it seems the email gets sent anyway to my personal email on Outlook.com. The sent email doesn't get stored on Zoho's sent folder though. Inbound emails totally don't work. Domain: theqcneighbors.com
Usable links in Projects iPhone app
It appears that links in the Zoho Projects iPhone app do not work. I am not able to copy the text either. Can this be fixed?
Changing Subscription - Changing Tax
When changing a customer's subscription, tax can be changed/removed from the plan itself, which is great. However, when trying to change/remove tax from only an addon, /compute returns: {"code":26005,"message":"The actions is not allowed for this profile as there are no changes made in the plan or addons."} Changing tax on both the plan and the addon at the some time works, but not for an addon by itself.
Reg Payment Issue
I still haven't received any mail regarding the offline payment for Monthly Subscriptions. I am planning to purchase the product asap. Waiting for your reply.
Cannot Add User who has a Zoho Account to my Business Portal
I have been experimenting with the free 3 user Zoho Account. Was ready to sign up and start migrating all our company users to a paid account. So first I tried... Add a new user directly So I generated an invite to one of the guys who already has Zoho Account. He logs in with the name@mydomain.com / password that I assigned. And now it wants him to create a Zoho ID. No option to let him use his existing Zoho ID ?? Stuck. Then I tried it the other way... Invite a user through other existing email
Sending Bulk Mail
Hi Zoho I am having problems sending 350 emails to our leads. We are on a Professional package and from what I have read we should be able to send this amount of emails in one go. However, yesterday when we tried to send we were stopped at 250. Are you able to advise why this may be the case? Regards Traxion Training
I can't delete the email
I don't why I can't delete the email, after I deleted the email and reload the page, the email is still here!
Error Workflow - Call Custom Funtion
Dear Support, I have some trouble when deploy code custom funtion in workflow, although it's working normally on Monday. I think cause is module can't update field, I tested code but it's not error. I need finish it on this week, can you set up remote session on this week? Thursday (25/06) : 5 PM Firday (26/06) : 9 AM Firday (26/06) : 3 PM My Skype : hientam1207 Cellphone : 0908 833 144 Teamviewer : 605 402 329 / 6811
Problem Receiving Email
My domain name is : emulant.ninja. I have setup few email users for this domain. I can send the email from all the users but I cant receive emails and in Control Panel it keep showing alert "The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho. ". - I have purchased domain from name.com and MX Records are added mx.zohomail.com and mx2.zohomail.com as mentioned on Zoho help. - I have initially setup one email account with Google but deleted it completely. - I am
How to manage the "Approve Lead" list
I have a problem since my Webforms return a new Lead record which quite often is a DUPLICATE. 1. If I go to Lead/Lead Tools/Approve Lead/Duplicate Lead this shows me a list of Duplicates that need approving but at present I have 1500 records and I have no means of SEARCHING or FILTERING this list to see what does it contain. Any ideas how to manage such a list 2. Is there a way of including Unapproved Leads in my general CRM SEARCH? 3. Is there a way of adding fields to be shown on the Duplicates
Not receiving emails into support
Hello, I have sent multiple emails to zoho support but haven't heard anything, my support is not receiving emails. please help. Our support email address is tpmsupport@leadershipservicesteam.ca Darren
Unable to add email id - Email ID already registered
I am trying to add my old email address that i have with my old host but am receiving "Email ID already registered". I am unable to migrate as my old hosting has been shut down. email i am trying to add - todd@oldiespchelp.com
The "Share Data With Peers" option does not appear to work.
Please refer to this: https://www.zoho.com/creator/help/security/manage-roles.html · “ By default, users of the same role cannot access each others data. For example, the VP Engineering cannot access the VP Marketing data and vice versa though they are of the same hierarchy." This appears not to be the case. In my application, users in the same role can see each other’s data, regardless of who ‘owns’ the record. I have “share data with peers” OFF for the role. I have tried deleting the
iPhone CRM Event time
When adding an event on the iPhone the time is 1 hour advanced - for example if you choose 7pm on the phone, the CRM web site shows this as 8pm. The correct time is on the iPhone and its datetime settings are set to automatic - we have checked the time zones of the CRM and iPhone and they are both GMT. We have also tried this on an Android and the time is perfect. Is there a setting we are missing?
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