Zoho Mail Won't Connect to ANYTHING!!!
I have tried two Mozilla Firefox extensions configured for IMAP, as well as Mozilla Thunderbird, and I have tried K-9 Mail for Android as well as my stock email app for Android. NONE OF THESE HAVE WORKED!!! I have set up each and every one of these with the EXACT specifications as listed here, and Zoho Support, despite me sending two different messages through the support dialogue over the course of a few days, has yet to reply! I'm about at my wit's end trying to work with Zoho Mail and this is
Creating an autoresponse mail
Hi everyone, At our website, we have a form that provides leads to our CRM. Today I tried to create an autoresponse mail for our new leads that are created by this form. But when I tested the autoresponse mail by importing leads via the website form with several email-accounts (zoho, outlook, gmail), all of them became leads, but none of them received the autoresponse-mail (not even in the spam box). I'm talking about the autoresponser that can be created in the 'website integration' section. Can
Zoho WebMaid -- Missing/Disappearing emails
We use zoho for all business-related emails. 5 days ago our inbox was suddenly 100% wiped clean -- all emails sitting in the inbox disappeared without a trace. The missing emails are not in spam, trash, archives, or anywhere else to be found. Emails saved to other folders were preserved. After the "disappearance" we continued to receive emails but still cannot reference or respond to other emails that were in the inbox. Later that day emails in 2 folders disappeared. Yesterday emails from most our
Mapping Fields Account Name in Leads to Account Name in Potentials
I am trying to map a custom field (Account Name) that I created in the leads module to Account Name in the Potentials module. Both are set up as Lookup fields. When I use Map Fields to map Account Name in Leads to Account Name in Potentials, Zoho won't allow it. To me this would be a basic requirement so the user does not have to reenter the account information. Did I overlook something or am I doing something incorrectly? Thank you. John Galich
Undelete a Campaign
HI i deleted an old campaign by mistake is it possible to get this back?
Field update doesn't work on Field edit - only works on Form edit
I created a Field called "TA Rep" in accounts. I created a workflow rule to trigger on Field update.... Now, when I click the edit button that edits the entire form/record, the workflow fires and runs correctly. However, if I click the little "edit" link for just the field and edit and save it, the workflow does not trigger. Is this the design?
Custom Links not working as expected
I have added Custom Links to Leads and Accounts, It uses a custom (Number) field uid, Only that the number in the link has "," i.e id uid is 1500 the number passed to link is 1,500 and thus the resultant link is broken.
All projects disappeared
I logged in this morning and saw that all my projects but one have disappeared. Is there any way to get all my projects back?
SMTP not working from Joomla
I entered in joomla server config, all SMTP params for zoho: from address: office@[domain-registered-with-zoho], SSL, 465 smtp.zoho.com username: myusername in form of office@[same as above] pass: valid pass Still, we are not receving mail sent through our site contact form. What could be the problem?
Permission denied to custom Zoho CRM app
Hi, I created a custom Zoho Creator app for one of my CRM clients. It works fine for the admin user but does not work for other users. I granted access to all profiles and shared the app with everyone in the organisation but it still does not work. Any tips?
I can not receive emails
Dear Zoho. I have the problem that I can not receive email. My domain is "pulsazione.com.ec" and my user account is "gerencia@pulsazione.com.ec". Even though my domain is properly pointed their MX (mx.zohomail.com - mx2.zohomail.com) not receiving email. Why I can not receive mail? Could you fix this problem? Thank you.
IMAP Client use means my outgoing messages will be marked as spam?
I just got setup with my Zoho email account with my own domain as my address. It was working fine until I set up my Apple Mail client with IMAP. When I sent test e-mails to my gmail account, they were marked with a warning that this could be spam. When I sent it to my husband's gmail account it went straight to his spam folder. I sent another with my Zoho account and it worked fine. I want to use alternative email clients without my personal outgoing messages being marked as spam. Please help!
Account suddenly canceled for no reason!
I can't access my account. After persistent calls and emails I received a matter-of-fact response that I cancelled my own account. I absolutely did NOT cancel my account. I had just upgraded and paid for entire year! I'm at a loss here. I can't get anyone to respond to my issue with any compassion or willingness to help. I'm using the account of one of my team members to post this message.
Unable to add user to any group, message any user, I am the owner
Unable to add user to any group, message any user, I am the owner
Campaign member status not showing in reports
I have created a report for campaigns and included member status, but the field is showing blank for all members. A couple of screenshots. Sorry, they are on Spanish, but it's easy to see. The first screenshot is from the lead related list in a campaign, and shows a row of that list. You see that "Estado de los miembros", that is, member status, has a value. The second screenshot is from a campaign report, showing the same lead as the screenshot before. You see that the same field, Member status,
still waiting for default attachments to client invoices
We have signed contracts with our clients yet ZohoBooks provides no mechanism to include default attachments(contracts) to invoices. Imagine sending dozens of invoices and each and every time having to hunt/poke for each client's contract to be attached. I and others have been asking for this for awhile.... our requests get generic answers to specific problems. You cannot call yourself the best accounting software for small business for this and lots of reasons, frankly.
Unable to download application from the website
For two weeks now I have not been able to download application from our online Zoho account. The reason I am not able to download applications is because after selecting those to be forward the "Hiring Manager" drop down box, which is a required field, does not contain the names of anyone. And so one is not able to select names from it, and hence, one's iability to download applications. Please let me know when this issue has been resolved. Regards, Samuel Koroma Internship & Project Coordinator
error: error: To parse more than 50 resumes, you need to purchase the Resume Parser Add-on
Hi there! Whenever I am importing a new resume, I am getting an error: error: To parse more than 50 resumes, you need to purchase the Resume Parser Add-on. Can you help me? Thank you Bernadette
EVENT TYPES - need a feature where i can create different event types.
EVENT TYPES - need a feature where i can create different event types. i.e.: DROP DOWN ARROW FOR EVENT TYPE, and there will be choices such as 1. lunch meeting 2. conference call 3. conference 4. video conference And I want these event types customizable, so that I can personalize the labels for the event types. Can you please add this feature??? Thank you!
Can't Duplicate application.
Can't Duplicate application. On the home page I click on duplicate ... a popup says duplicating but that's it. The application is not duplicated https://creator.zoho.com/workspace/beller32/home. WHY?
cannot access calendar
In zoho business and I usually have access to all my applications. This morning I logged in and the format was completely changed. I no longer have access to Calendar, Notes and Chat. What can I do to get these back asap? I use these on a daily basis and an expedited answer would be greatly appreciated. Ray
Can anybody help me? 5 hours fixing but still NO RECEIVING MAILS!
Hello ZOHO.com, these are my DNS. I was trying to delete whole account, editing CNAME, including duplications of CNAME, etc. for 5 hours... I think you will be more quick than me. Email info@blunhilder.com is hosted by WEDOS.com and (of course) on my own domain and VPS. Thanks and best regards Adam Kot
Won't Create Contact Categories!!!
Hi. Under my Contacts, I click on the + symbol so as to create a contact category, but it won't work! The dialogue box comes up but I click ok and it doesn't work; it's just nothing happens! Thanks in advance.
Problem with Hotmail
Hello, yesterday i sing in to use Zoho mail. After configure all i encountred an issue sending mails to hotmail. I dont know how to translate the error to english, but i think that advert a pishing email... I try deleting my domain, and account and reconfigure all again, but i continue reciving that alert on hotmail. That occurs with my three registered accounts in my domain. I attach an image for can you see my problem. Any idea? Thanks for help. Nicolai Tassani.
ZOHO Support API not returning all fields
I am using ZOHO Support API for one of our clients. When i use 'getrecords' function all fields are not returned! I tried with selectfields and without it, both returning same values/fields. I am not getting Description of Requests. Role is CEO. Few more questions- If a customer Support reply for a Request, can i get reply also using above function? addrecords function is not returning Request id. How can i get it?
Zoho 2 way Contact sync with Google Apps/Gmail
My entire data base was corrupted/wiped by having my Contacts Contact Names wiped with the First Name field left blank and the Last Name field now containing "Not Provided"!!!! Has anyone else encountered this and is there a recovery from it????
Problem with google drive document update
Hi Congrats for this great tool ! Once my problem will be solved, I will be so happy to work with it ! I have created a table fetched from a .csv file stored in googe drive. This is OK When I update the document in G Drive and I ask zoho report to refetch the document (Import/refetch...) It fetches the old version of the csv file ! I have tried to delete the csv file in g drive and zoho report still manages to fetch it... Is there any known glitch the could cause this ? Thank you !
Data deleted by error, and can't import by zoho issue.
We deleted by accident all the data from de form Presupuestacion, our last backup is from 19/05/2014. Can we restore our data? I tried to import some data about 1 -2 weeks ago, but Zoho creator give this error: Thank you, greetings.
Creating invoice - custom item box blind
When i create invoice and adding custom item to Item details box, its invisible in exported invoice. (attached exported invoice)
Email outgoing is screwed up, its not sending my emails been 10 hours already
Can you please let us know when you will fix this, it has been 10 hours already since the outgoing mail has failed. according this http://status.zoho.com Everything is working %100 what a load of bull****. Are you going to fix this ASAP or is this going to be down for the next 5 days..
unable to connect to zoho mail
PLEASE HELP fitsupply.com and discountonlinefitness.com both paid accounts. unable to sync in outlook. Looks like we are unable to tracert to your servers.
imap unable to sync folders and SMTP error Outlook 2007 and webmail
"imap unable to sync folders and SMTP error Outlook 2007 and webmail" For the past 5 hours Outlook is timing out when sending/receiving. Imap shows error when syncing folders. When trying to email out from mail.zoho.com it sometimes shows smtp error. fitsupply.com and discountonlinefitness.com are both our paid accounts.
Exporting as PDF does not work at all
Hi there! After I found out why sometimes text gets lost after exporting the presentation as PDF (to large for field), I fixed it and tried to export it again. But now it won't generate a PDF anymore. No matter how often I've tried, saved it with a different name, tried it from another PC - it just won't generate a PDF. It's loading for a while, then stops but nothing happens. Please, please, please help me - it's urgent! Thank you!
Lost images in posted requests
Hello Support. It seems I've lost all my pictures in all of my reported requests by my customers. All I can see is a placeholder for the image, but not the image itself. Please help me get them back. Thanks in advance Jonas Blom Delacroy PS : You can check request ID : 1214 for an example of how this looks to me.
Help! Chat has been non-operational for 3 days
I think there are multiple issues going on here. When I go to the Support for Zoho Support, it says I do not have an account. I cannot look at my existing tickets, nor can I retrieve a password. I cannot find a place to create a Zoho Support Support account. Our chat has been unoperational for 3 days. When we click chat in our agent console, the error message in the screenshot attached appears. I've send support requests to Zoho Support (but I can't confirm they have been received) and I have
reply link in notification email does not attach notes to task
Hi. this link e8kL1iNbkk5kM08670x6700kx7A87m0CK@zohoprojects.com which is the reply link to add comments to a project from a notification email does not work. it takes me to a page where comments are to be added allows me to complete it and doesn't show up on the task. Ideas? Am I missing something? Is there a workaround?
Sender Emails containing a plus + are not accepted as valid
We use sender email addresses containing a plus +. But email addresses containing a plus are not accepted as valid email address by the Zoho Campaign form, although they are valid and working email addresses. Please respond on how long it takes to change this, as we want to start using Zoho Campaign productively by the end of this week. I report this as a problem as afaik such isn't documented as a no-go soft factor in email permission marketing. Maybe I've overseen something, I happily to receive
Invited person cannot respond to meeting request
We need to be able to send meeting requests to external parties like contacts and leads but there is no way for them to respond and be added to the meeting, how can this be fixed, is this a known issue?
Database won't duplicate
Logged two support requests, no response to date. Can't duplicate Marine Cargo database is first issue. Second issued can't ceate new form from template quickquote in database marine cargo, error 500 appears.
Unable to create new account
There's something wrong with the sign up page. The user attempting to create a new zoho email account is taken to a page where he cannot sign up for an account. Instead of being asked to create a username and password, the user is asked for an already existing email account and password. When this information is entered, it says "enter a valid email address. A mail will be sent to this email to confirm your account and also in case you forgot your password." How does zoho expect to send a confirmation
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