Can send but not receive emails.
Hi, I recently setup my Zoho mail account and everything was working perfectly. I could send and receive emails just fine. I have not made any changes to my domain/DNS settings or my Zoho Mail settings but now I can only send emails but not receive them. I have checked my records via mxtoolbox.com and it shows that my MX records point to Zoho.(mx.zohomail.com) and (mx2.zohomail.com) Can you please help me.
The Recruit and Reports sync isn't working.
Dear Support, The Recruit and Reports sync isn't working. Could you help me urgently please. I'll have an importante meeting tomorrow, and I can't access my reports. Thanks in advance. Paulo Miguel. fone: +55 11 3290-4260
Can't open folders to show emails.
Hi, as reported by another user, I have not been able to see my emails on Zoho Mail for the last two days. All appears normal except unable to open any folder to view the emails. A screenshot is attached of my Inbox showing 4 unread emails which I can't access. Any help much appreciated. Thanks, Paul
Not Able To Subscribe to Calendars
I am trying to subscribe to a new calendar using an ICAL format. Zoho keeps telling me to try back later.
Zoho Sheet not exporting or printing images in spreadsheet
I have a spreadsheet that automatically generates a proposal form for my business and at the top we use our company logo. I put the logo into the spreadsheet using "Insert -> Image" but when I either export to PDF or try to print, the image is not there. How can I rectify this situation?
Problem with EXPORT in CAMPAIGNS - fields are transposed.
I have a recurring issue with exports from CAMPAIGNS. If I select a lot of fields, then the headings do not match the content. I am doing EXPORT then IMPORT to change pick list values and other mass updates as you don't have these sort of features that exist in CRM. I can't see any pattern in when it happens. But it has screwed up my data as I didn't notice the issue until much later. Is this a known issue?
I cannot export/print (only one empty page is created by application) survey in my Zoho Survey application
Hi, I noticed a couple of issues with Zoho Survey application. 1. Having tried to activate “Print survey” or “Export as PDF” function of “Advanced Options" in “Edit" mode for particular survey, there was only one empty page generated. 2. Having tried to activate “Invite Reviewer” function of “Advanced Options" in “Edit" mode for particular survey, there was a link attached to the message with no survey visible (empty html page) for reviewer who followed the link. Please Suggest. Kind Regards Eugene
Emails keep Bouncing back...
My emails are bouncing back to some of my clients but not all. Help...Please
Invited new users being put into "trial" accounts that have no ability to access shared applications
Help! Starting today, my invitations to new Zoho users with whom I have shared my applications can no longer access them. They never see the "dashboard" screen - only the screen that prompts them to start creating their first application. They have to "upgrade" to a paid subscription in order to see my shared applications. I am supposed to have unlimited users on my subscription. Please advise ASAP!
Execution Failed
Hi, I'm getting an Execution Failed error when trying to execute a Scheduled Report. Execution Failed Error details Error in executing ... (Custom Schedule) Error. Error in executing Send Mail Task Please advise on what should be done.
Execute Script Error
Hi, I'm getting an error when trying to execute a test report. I've attached the error. Thanks, Jon
Errors within Zoho requests and emails today
We're having issues with email and other elements within Zoho requests. The templates that we have set are not showing up regularly, the reply box isn't being shown consistently, can't save or delete drafts, and having errors when trying to send emails. Other Reps are having similar issues with their accounts. We have confirmed that the account configuration appears to be accurate, and no changes have been made recently. The issues have only been going on today, so far. Is anyone else having issues?
Email box will not load emails.
I have tried logging in several times. I have notifications I have unread emails but I can't see any emails in the email box. It will say "Loading" but nothing loads, all blank. Everything else in the toolboxes loads just fine.
Web Form Autoresponder being flagged as spam - either email issue or SMTP server issue?
Hi, I have setup a web form that sends out a intro email to leads. This works fine, however the intro emails are being placed in customer's spam boxes so unless they check they don't get them. There are a couple of issues that might trip up the spam filters:- 1. My email on here is julian@over... that is automatically picked up on the setup for the autoresponder, but I have set the responder to reply to sales@over... This disparity may cause issues - annoyingly I have setup the sales@over... address
CRM is not functioning correctly - can't create new lead or contact, etc.
Hello Thank you for the use of this program. I have been using the CRM for several months with no issues at all. Today, nothing is working as it should. I can't look up a client; can't add new lead or contact; can't see all my existing contacts even, etc. Would you be able to investigate the issue asap please? Again -- THANK YOU!!
Probability is not saved
Hi When editing an opportunity and changing its status, probability is correctly updated. But after we save the opportunity and checkout the result we see that the probability is not updated. Waiting for your help Thank you
Spell Checker deletes the whole sentence?
Hi, I recently signed up for your product. I encountered only one problem: the spell checker will underline the whole sentence when only one word is spelled wrong and thus, when I press on the correct option, it deletes the whole sentence rather than correcting the word. For me, this is a big problem because I am a notoriously bad speller and rely on spell check. Unfortunately, if this continues, I will not be able to use this wonderful product. Thank you for your time!
unable to match linkedin profile
repeatedly there is following system error - "We are not able to retrieve information from LinkedIn. You will not be able to perform this action for sometime. Please try again later." Is there any daily limit for creating Linkedin connections?
Mail account is not configured correctly: Need help
I'm having problems configuring this user account: rita@writemoorepublishing.com -rita@writemoorepublishing.com should be Super Admin -I cannot send emails to this email address -I can send emails from rita@, only because the mail address is linked to some numeric email address that I did not set up and do not want -I want to add contact@writemoorepublishing.com as a User, but I cannot. Originally I set this up as the Super Admin and I cannot delete or assign it as a regular user Please help. I really
Colors in Gantt chart PDF are not explained
Hello everyone I have noticed that when I generate a PDF report of the Gantt Chart it bears no reference to the colors used, such as "green" it would be "planned" appears not explained as such (so: green equals planned) This makes people not very familar with Gantt charts diagrams I constantly ask what meaning is the green color? yellow, blue? etc. Thank you!
"Validation Error" in Webmail
Hi! When I click send in Zoho Webmail, I get the dreaded red error message which starts with "Reason:sun.security.validator.ValidatorException: PKIX path validation failed..." and the mail is not sent. Sending from my desktop client through the Zoho SMTP server works fine. Thanks. David.
Cannot send emails - Sun Security error message
Hi, We are not able to respond to any emails via Zoho. The following error message is received when trying to respond to or send an email: error: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Can you help please? Paul
Data Validation
Hi, I have been trying to insert data validation in my excel document but i cant find the option,.... can anybody help me with that... as when i upload the file with data validation enabled it appears as a plain file with no functions... Its a little urgent can anybody help me with that...
I have a problem with my domain!
Hi, I created an account successfully, but remove the account. Now when I try to create a new account, I can not create. I get the message: "You are not authorized to view this page" domain: start-now.me Thank You
Can't receive email.
I have just set up my email account. I can send mail perfectly well, but I cannot receive mail. Please help.
access from this machine is not allowed
For at least 2 days not be able to sign into coldcreeklodge@omygoddard.org. Screen shows "Access from this machine is not allowed. No recent change has been made to restrict access.
Zoho Control Panel not functioning correctly
Hi there! I was just setting up an account, but find myself with a bit of a problem: When I attempted to acces the Control Panel manually (without redirection from the domain setup page) I was greeted with this: Upon the completion of which, the page displays the loading message () but does not redirect me to any other page or show signs of completion following the message disappearing. Additionally, if I navigate back to the domain setup page and try again, the loading message () is displayed for
Fail to create mail account.
I want to create a mail account but it fails with the following message. Given emailId already exists. I believe this is because I deleted a mail account which had the exact same name. I tried again, after deleting and re-creating domain & organization, but failed again. The reason why I deleted the mail account is the migration problem, but I want to solve this problem now, because I am nervous that until this problem is solved I cannot get any email.
Round some fields-challenge
hi valued, could I made a rounded fields for some questions in customized candidate form design, sometime, an applicant has many experiences or many educational attainments, if he so, I hope if there a Boolean question field, "do you have more education/ experience" "Yes No", if he answered "Yes", all the Education/experience fields will open fresh empty ones. thanx
Request for training schedule
kindly provide us the training for the zoho features.
Function not updated after deleting rows
Hi, I was working with a spreadsheet when I noticed a small issue. I have some numbers in row 1, 2 and 3 and a function in row 4 (=SUM(A1:A3)) Now when I delete row 3 I expect the function to update to =SUM(A1:A2), instead it is unchanged (just moved up to row 3) and gives a #CIRCULARREF! error. Regards, Rob
Autobilling stopped working from around April 10
Hi Zoho, Thank you very much for a quite OK invoice service. I have regular customers who I automatically bill on the 10th of every month. Autobilling has worked fine until April 10. From April 10, the autobilling function stopped working. The error message says something like "The following place holder could not be inserted, and thats why the invoice was not sent out" %CompanyStreetAddress2% Checking my invoice template through the old UI, the selected place holders that I use in the template
Can't disable two step authentication
Two issues: 1) I can't find a way to re-scan a barcode for google authenticator, since I had to wipe my phone. 2) So I tried to disable two step authentication, but it keeps asking me for a code, which I can't get, and have used 3 of my 5 backup codes, which I can't regenerate. So, soon I'll be locked out of my account. Any suggestions besides switching mail hosts?
Mail dragging really really badly
Any idea when you guys are going to get the mail fixed? It's been dragging really really slow all morning and sometimes not even loading at all. When you click on a certain email address it just says "Loading" forever and never loads. Please advise my entire company is sitting here doing nothing right now.
dot education
I'm not able to enter emails with the new domain category ".education". Specifically, I'm not able to enter anyone's email address from my organization since my domain is "bigcampus.education". Additionally there are hundreds of new domain postfixes that are coming online this year, so a solution will be required, but could literally take minutes to fix.
CANNOT SHARE WITH YOU!
Dear Zoho Team In order to ask for assistance with some problems, I need to share several sheets with you. Whenever I try to share a sheet with you the following message pops up: Sharing failed due to an unexpected server error. Please try again. This has been going on for weeks. Can you help please? Kind regards Hans
Lost all images
Hi I seem to have lost all images in all of my sheets, which is a serious problem. Could you give this your urgent attention. It is imperative that I get those images back! Many thanks for your help! Kind regards Hans
Connect crashes on my phone
Connect crashes on my Samsung Android phone everytime I start it. I uninstalled and reinstalled and it is still crashing. Please advise.
Apply with Indeed
My website Jobs page now shows a big orange 'Apply with Indeed' button on the detail page for each job. I never requested that, and I want it taken off immediately. Indeed claims it is a Zoho problem. Is it?
Web to lead form not working properly
Sometime around April 4, 2014 my web to lead form on my website stopped sending the automatic reply to my email when the form was submitted. The leads are registering in ZOHO and the submitter is receiving the automatic reply which notifies them that we will contact them shortly. Since we weren't notified that the form was submitted, we never contacted the lead. Obviously, this sucks for business. Any insight on how to remedy this would be greatly appreciated.
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