I cannot attach anything. The circle just keeps "working" never completes. Help!
When I select a file to attach it never completes the process. I don't know what I'm doing wrong.
Blocked outgoing email for over 24 hours
Good Morning My outgoing email has been blocked for more than 24 hours and I desperately need to send some emails later today. Could you get it unblocked as soon as possible and could you inform me as to why it was blocked in the 1st place as this is unclear to me. Regards Vic
Paying Account with Restriction on "Excessive Usage"
Hello. We have a business which uses Zoho mail and one of our users (chiara@c-ville.com) is getting the error that prevents her from deleting emails due to "Excessive Usage". I have attached a screenshot of this error. Can you let me know what causes this and can you unlock the account from getting this error?
Importing Dates into Accounts on a regular basis
Has anybody noted that should you try to overwrite a Date/Time field it will not work and returns the filed value to a blank
Syntax highlighting bug - parentheses
Until a few weeks ago the syntax highlighting feature was working for each set of opening and closing parentheses. I.e. "( ... )", "{ ... }" or "[ ... ]" for closed parentheses and "{" for an opening parenthesis that has not been closed. However, a platform update broke this feature. Can you please reinstate it ASAP as it makes it hard to spot where missing parentheses should be added.
unable to save script in edit view / free-flow script mode
The "updating script" message is displayed but the script is never saved. This applies even if no changes are made to the script. The same applies to all views in my app.
ZOHO RECRUIT EMAIL DEFAULT CLIENT
when i click on an email hyperlink, Zoho sends me to my Gmail account to compose emails in Chrome and Firefox. I use Zoho Mail as my default email client - how do I set up Zoho Mail as the default when clicking on hyperlinks inside ZOHO recruit?
not receiving email all day
i normally get email every few minutes and not one single email the entire day has arrived - something is wrong - please help!!!
Invoice - user invited unable to access
Hi, I have invited an user to Invoice, make active, is showing the "Invited" label. The user has received the email, but when trying to access invoices, a message of Administrator has you marked as Inactive is coming, so the user is unable to access. I have double check and the user is active but waiting as Invited... We have Standard version, so can have up to 3 users... I would appreciate your help...
iPhone's dictation doesn't work with Description field
Hello, We've found that the iPhone's dictation function doesn't work with the Description field, but does work with the Subject field. Two questions: 1) Is this a bug, or by design? 2) Is there a character limitation in the Subject field? We've tested this on two separate iPhone 4Ss, using Zoho CRM version 2.1 with the most recent iOS software (6.1.3) Thank you.
blocked outgoing email
Please unblock our account. My husband replied to an email that put us over our outgoing limit. We have been blocked out since yesterday. What can I do to clear this up so we can email again? Help!!! Thanks :)
Can't access campaigns table when converting lead to potential
a minor issue but it seems I cannot access or attribute a campagin to a potential created when converting a lead to account, contact and potential Any insights? Thanks, andrew
getURL & postURL cannot pass "Authorization" key in header map.
This exception has been thoroughly tested. Problem : The header map variable (passed to getURL & postURL functions) will not permit the inclusion of an "Authorization" key/value pair. DS function to HTTP resource : map test.passingHeader() { url = "http://webpdi.com/info.php"; header = { "Authorization" : "Basic dXNlcm5hbWU6cGFzc3dvcmQ=", "header1" : "passed header1!", "header2" : "passed header2!", "_Authorization" : "So I can
I want to detach/delete a file i have uploaded to a wiki page.
Hi! From your help it seems that i should be able to do this. Looks like it was available in an older version of project. I can find the interface in the current version, however cannot see the options for "remove" or "trash". see attachments.. I created the page, and uploaded the file and I have admin rights. If you could please direct me how to do this that would be great. regards Jared
potencials on mobile crm
Hello. I can't see potencials icon on home crm mobile app. I have to go to account to see pitencial. I don't have global view to my potencials. Is there a bug or my settings problem? Thanks
Outgoing mail
Please unblock our outgoing mail so we can send emails again from our account. My husband replied to an email that ended up putting us over the outgoing limit? We need help ASAP.
Form On User Input Not Evaluating
One of my forms stopped working. When adding a new record, everything worked great. But when I edit a record, things stopped working. For example, I've deleted my entire On_Edit->On_Load script but many fields do not appear when the record first loads. Furthermore, when I edit a field, the On_User_Input does nothing while editing a record but it works fine when I'm adding a record. How do I fix this very strange error?
Cant configure new user in my CRM. System says email ID already used even though no user is there.
Cant configure new user in my CRM. System says email ID already used even though no user is there.
zoho crm
Hi I have recently subscribed for the Zoho CRM. I am unable to modify any of the labels in the product fields. Also I am unable to set any workflow automation and hence not able to control the data's entered by users. Data such as list price, discount and tax are all editable and can lead to issues in pricing uniformity.
Accounts - Next Navigation Button Not Working Correctly
When we sort our accounts and then go to a particular letter, such as "C", when we click the arrow at the top to scroll to the next record, it takes us back to the A's. But, it doesn't take us back to the first record in the A's. It's random. We need an easy way to go through each account without have to search for the account name or go back to the complete list of accounts.
Bug when importing a Deluge script file
Hi, I've found what appears to be a bug where a particular part of a form is lost when exported and then re-imported. Here's the issue: When using a lookup field, and checking the "Show a link to add new entries" box, the exported .ds file will contain this: allow new entries = true [ displayname = "Add Example Data" ] But when re-importing this file, those four lines are missing. This means that there will not be a link to add new entries in the lookup. Is this a known bug with Deluge script import?
Font color is wrong.
When I try to set red color by editor to the text in rich text field - I see dark green :) second (red) line was added by inserting HTML. If we look inside we will see: <font color="rgb(255, 0, 0)"><b>should be red</b></font> - by editor<br> <b><font color="#ff0000">should be red</font></b> - by inserting HTML Could you please repair it?
Zoho mail with many email accounts in the folder tree...
I have zoho mail account and added 5 other mail accounts. When i have new email that is send to my last email address in the list (in the folder tree) which is hidden by the bottom button 'more..->' i cannot see that i have new emails. There is no way to see if i have new message, the only way is to click button 'more->' at the bottom of the folder tree to see the rest of the emails accounts with its number of new emails. No to mention that when i have opened other sites in tabs in my web browser,
I cannot get incoming mail, but outgoing works fine???
I have sent several tests to my other email addresses as well as relatives email addresses. Everyone receives my emails, however when they respond the email is returned to them and does not reach my inbox.... What do I do?
Feedback form not working or does not appear to be working * Email view in CRM is Broken
I submitted Feedback Earlier today, after I clicked Submit , the screen blinked but no indication that my Feedback was sent. If it was, Zoho is going to see the same feedback about 2 or 4 times because I keep trying alternatives and submitted again. If not then I am going to be upset because some of our users of the CRM which are Zoho Mail user cannot see the email that they send to clients (Contact/leads) or the emails that the Clients send to us. We can see everything fine in Zoho Email. But
New and old problems and glitches. And some progress, of course.
Dear Zoho Docs Team, Thank you for your great products. However, i would like to get back to some old problems mentioned here: https://help.zoho.com/portal/en/community/topic/couple-of-old-questions-regarding-access-features-when-the-new-versions-will-be-available (and throughout all links and comments inside) and add some new. Let's see, what we have for now: * Russian localization: you have great localization for Sheet/Writer, but we still can't see any Russian character inside Docs itself.
Big problem when answering mail
When I reply or forward an email the earlier text disappears. This is an acute problem.
Autocalculating of the cell "address" doesn't work with complicated formulas
Dear Zoho Sheet Team, I have a (simple) forumula: =IF(C5="*";CONCATENATE('from ';b5+2.5);b5+2.5) It works fine. But when i try to "pull" it by mouse to the end of the column it isn't being autocalculated/autoupdated. So it always the same, but must be something like: =IF(C6="*";CONCATENATE('from ';b6+2.5);b6+2.5) =IF(C7="*";CONCATENATE('from ';b7+2.5);b7+2.5) etc. Thank you.
Cant add users(support reps) - "server error" when new users click on get started link
I cant add my staff to our zohosupport account. When users receive the invite email and click on the link we get "server errror". Zohosupport support have requested cleaning cookies - but we still dont get a working link Zohosupport dont seem to be able to progress the issue. Note: our users are google apps users. Clicking on the link first prompts them to logging to google apps. Not being able to add staff to the product results in the product being useless. Im currently paying $s for a product
Problems with Custom Themes
When I change the theme choosing to create my own (Custom theme), the chosen properties are not applied and I get a sort of text+hyperlink version of the UI (see attachment). Sometimes saving the application, after changes to the custom theme, takes a very long time (3-4 minutes and the changes are applied but then if I logout and in again I get back the bizarre UI. I use Firefox.
Campaing Dashboards - lack of info
I'd like to show a quick visual of the different status' for each campaign but right now that is impossible. A simple chart of Records vs. Status would solve this. Any ideas?
Problem with new users registration
We have the "Professional" Version and i added users to the platform, they received the e mail with the link to register but then they have a screen that says they are not allowed to connect to the platform .... We tried several times with multiple user accounts its always the same except me no one can access the platform. Thank you in advance for your reply.
Unwanted link to Project in Zoho Mail!
For some reason I cannot fathom, there is a link to Project in my free Zoho Mail left panel, below Contacts, Calendar, Tasks, Notes, Links and Dashboard. I don't need the Project link and I tried to remove it by every means possible, but couldn't. It's frustrating because it shows a Zoho Project I had opened years ago, and completed. For reasons to do with my health, I was not using the computer for a longish while, and I had to reactivate my Zoho account which I did recently, now that I'm back
Add user Restricted but i already upgrade to enterprise edition, why?
Add user Restricted but i already upgrade to enterprise edition, why?
Deleting Items from Recycle Bin
Team, I am the administrator, when I go to my recycle bin and click on empty recycle bin it just says loading and after a couple of hours displays a blank screen and when I check back nothing is deleted. The delete function works but the problem is it can delete only 100 records at a time and I have over 1 Lakh items in my recycle bin. This is causing a lot of problems as these items are showing up in reports. Request a speedy resolution Regards, Suraj Sreenath
Mass Email Scheduler does not know where you left off
first off, 250 emails per day is insufficient. Second, how can you schedule mass emails with this limit? Only the first 250 people will receive the emails each time. ZoHo has a problem that needs to be fixed. What is the easiest way to use this function so that 1-250, 251-500, 501-750 etc get the messages? Or can this limit be removed for paying customers???
Problem with field showing up on custom invoice-Help!
Hi - I made an adjustment to my custom invoice template, and now have one field's content not showing when printed or saved as a PDF - but it shows on the record online. I've compared the custom invoice fields to those on the standard invoices and cannot ( to my frustration) see any difference. Not to the field name, or the the field syntax, or the field's placement. Specifically, I'm having problems with %TaxValue% - the amount shows up on the invoice online, the tax amount is calculated in the
Cannot attached documents to Books
When emailing estimate to clients and attaching additional documents to that email, does not work. Please help. Thanks, Ana
System restore has not restored data
Hello, I have done a backup of my application 'KiwiOz Childcare.' I have then completed a Restore and renamed the application kiwioz_restore. However, in the restored application kiwioz_restore, none of the data has restored. I have also backed up and restored my other application (Cafe Nanny). This restore worked and the data was restored. Please advise, thank you (I have allowed edit access to support for both of these applications).
Can send but cant recieve email...
looked up mx records in tool and they look right...also, emails aren't getting bounced back. They just never show in my inbox. seattlegrowworks.com
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