CAN'T DELETE ORGANIZATION
Hello, We don't use zoho anymore. We have made all our backups and now we want to close and delete all our accounts. When we want to delete it, we get this error. O124 : Opps! Something went wrong.Try again lat Sincerely regar
DPA
How long does it take for Zoho's legal team to sign a DPA? Cannot be that difficult, can it? But as with Support, you never get a reply - or even action - without following up. Initiated the process two weeks ago - and not without hassle at this stage
lost cc mails
Hi, need advise on a random issue on zoho mail. emails were lost when sending to multiple main recipient and/or cc recipient, apparently it was random and no to specific email address. An email address received ok when it was the only recipient and no
Blocage avec le plan comptable dans Books
Bonjour, Je lance un sujet qui peut, peut-être en intéressé plusieurs. Voilà mon souci. Mes articles ont 2 prix d'achat de vente (service et matériel). Je n'arrive pas à créer 2 lignes de comptes en dynamique pour le plan comptable. Books ne propose qu'un
Employee Salary Data - Not Available in Analytics
The data in the Employee Salary form does not seem to sync to Zoho Analytics. Without this table, it is unclear to me how one would put together a basic report of wages earned by an hourly employee based on hours worked in the Attendance tables that are
Restrict Document Viewing in Projects
This is a ridiculous feature that a base line role has access to documents. All I wish to do is remove ability to view a document it should not be hard, however, despite numerous conversations with the help team I have found no way to do this. Can this
Mass Update: Layout not choosable
I can't choose Layout as a field to change for a mass update. I already exited all records from a blueprint.
Auth_Token Using Client_ID , Getting Multi-System Invoices
Hey, I am working on a system which needs to get invoices from 100s of Zoho Accounts and validate their invoices and send mail to them. I have their Developer Console's Client_ID Client_Secret but when i need to get their invoices i need. auth_token which
Lengthy migration stall
I started using Zoho last year, but while migrating my notes from Evernote the status stalled at 48% and hasn't moved in months. It's hindered my being able to fully utilize my account. Going onto the app after some time, I saw some more of my notes and
Email & ticket auto-responses are sent to "from" address, not to "reply-to" address
Like the subject says, I've tested this with a vacation responder in Zoho Mail and with the 'ticket received' response in Zoho Desk - they both send messages to the "from" address, ignoring the "reply-to" address. This is an issue since requests submitted
Images
I am setting up a new campaign which I have coded in HTML and linked to an image hosted on my website. When adding in the code to Zoho and clicking save, the image disappears and it says it is missing; but when visiting the url the image is showing fine
Custom Field API Name Not Appearing in Zoho Desk JSON
Hello! I’m creating a custom function on Zoho Desk and i’ve been using the Zoho Desk API to fetch values from some custom fields i have on a ticket Layout. While fetching the values i noticed that i could not find the API Name of a specific custom field
ZohoDesk Slow/Unresponsive
Hello all, My team and I are having issues using ZohoDesk since yesterday. For moments it turns so slow and unresponsive it's impossible to use. Is there an outage or some other issue ongoing? Please advise, as this is disrupting the workflow for the
snail mail credits purchasing not working
I'm unable to purchase new snail mail credits. Keep getting an error "operation failed." My credit card information is up to date.
Unable to sned message: Reason:554 5.1.8 email outgoing blocked
Hi There, My email is blocked for sending email. It shows: Unable to sned message: Reason:554 5.1.8 email outgoing blocked Could you pls help me to solve it, thank you Best regards Ricky
Error message when trying to open files/attachments (excel, pdf)
Hi, Some of my colleagues get the following error message when they try to open files/attachments in a ticket: {"errorCode":"INTERNAL_SERVER_ERROR","message":"An internal server error occurred while performing this operation."} How can we solve this
Image uploads in Zoho Desk not working
Hi everyone, We've been experiencing a new bug today. We can't paste in screenshots to our ticket replies anymore, and at the same time when we are trying to upload an image to the ticket through the text editor we always get an error message that states:
Missing text when pasting into Writer docs
When pasting text into Zoho Writer documents, instances of the words 'row' and 'table' are consistently being removed from the result. For instance, pasting something like "the crown and the constable" produces "the cn and the cons" instead. It's been
Issue with Zoho CRM Automation Emails
Hello Enterprise Community, We have heard several reports of delays with emails being sent by Zoho CRM automations (workflow rules, blueprint actions, etc.). Our team is aware of this issue and is actively working towards a resolution now. Please let
Microsoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this evening
No puedo cargar imagenes en los ticket
Estimados, Su ayuda, ya que no puedo cargar imágenes en los correos y esto es una tarea diaria Añadir imagen
Migration of Accounts from Tally to Zoho Books !
As ZOHO BOOKS doesn't have any mandatory feature in it for 'COST CENTRE' it has a dedicated name as 'Reporting tags'. But while importing data in ZOHO BOOKS as in TALLY they have dedicated cost center for each and every transaction. And also please let
Decision Step Not Showing the Logic
It's not uncommon that when we enter a Live Flow and open up a decision, the logic is not showing up to us on the front end, even though it is processing properly. Here is what I see when I enter a Decision step for a live flow: As you can see, it looks
Zoho Books Extension
I have been trying to create a extension for Books and i have 2 problems. 1. Nowhere to enter global fields in the "Test your extension" sandbox 2. The following code returns the error (inside the "Test your extension" sandbox): " {"code":6041,"message":"This
Duplicate dropdown items
When there are duplicates in the dropdown items, selection isn't working properly. I've added attachment for your reference.
I'm not receiving the correct "Please confirm your email address" email from my subscription form
I've already set up and customized the "Please confirm your address" email, but my subscribers are still receiving the original English email that Zoho defaults to. What's going on?
Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.
MX verification failed !
Hello @Deeraj J , I hope you're doing well ! Please I'm currently trying to configure the MX records in my shopify DNS settings, actullay the're all configured correctly in my DNS, but when I try to verify them in the Zoho admin console
I want to pay in USD or EUR
Hi, I am in Brazil. But my newly opened Zoho account is not for me but for my business located in Estonia (It has nothing to do with Brazil). I want to pay in USD or EUR and not in BRL. Can you please help me to issue an invoice (mobhly) for the small
Portal Login
Customer originally used his company email address but now no longer has access to that email. I have updated his CRM contact with the new email address but he is unable to login to the portal or do a password reset.
Cleaning up reports in folders. Receiving an error message when trying to move reports between folders
Leadership doesn't want to delete older and duplicated reports. I've created an archive folder and will hide. However, I am receiving an error message while trying to move reports between folders. I was able to move many, however now I receive this error
Zoho Campaigns Hard Bounce Errors
On a recent campaign I had several hard bounces come through for email addresses that I know still exist (I have usual day to day emails with them), how can I clear a contact from the hard bounce status?? Cheers.
The Support Plan feature doesn't decrease the credits for all the tickets coming from our customers
We started using the support plan feature with the "Ticket-based" plan type. Unfortunately, Desk does not decrease the credits from the "support plan" based contracts as stated in the knowledgebase article. I'm trying to understand what's going wrong
Zoho Desk - Very slow (2024/08/19 @ 9:57am EST)
Could it be the new updates slowing the servers? Very slow with intermittent failure to connect all throughout DESK. Any update as to when this will be fixed?
Ongoing issue in Zoho Desk
Hello Enterprise Community, We have received several reports of degraded performance across Zoho Desk instances and integrations this morning. Our team is aware of the issue and is actively working to resolve this as soon as possible. We will keep you
How do I format report records based on a checkbox value?
I have an attendance report that I am trying to format with styles. I have done conditional formatting before in Creator, but this is not working. I have a single choice checkbox field in my form that I want to use as the criteria for the formatting.
Zobot Plug Incorrectly Identifying User on Production
Hi, I am trying to setup my Zobot to identify users who visit my site as: - New Users = all of name, email and phone are empty (or name contains Visitor) - Existing Users but info missing = either name, email or phone are empty - Existing Users = all
Customer Selection in Invoice and Quotes Makes Page Unresponsive
Every time I try to select a customer for a new invoice or quote it freezes up and makes the page unresponsive.
Trying to return today's meetings in Deluge
Hello, Getting an invalid query error for this code: today = zoho.currentdate.toString("yyyy-MM-dd"); info today; todaysmeetings = zoho.crm.searchRecords("Events","(Start_DateTime:starts_with:" + today + ")"); info todaysmeetings; Here is my info log:
where do I find training
where can I find the tutorials for using zoho?
Next Page