Change Ticket Custom Function Example in ServiceDesk Error
I receive the following error when trying to use the example program to change a ticket in ServiceDesk: "Error at line : 17, 'TEXT' can not be cast to '[KEY-VALUE, TEXT, LIST]' for the function 'get'" LINE 17: status = result.get("status"); PROGRAM: //Assigning
Can I make a private or invitation-only forum?
I want to have forums that only allow a sub-set of logged-in users to be able to see & engage in a particular forum. How can I do that?
Yubikey Support
Do you have any plans on implementing Yubikey Support?
Clarification: Can end users view all tickets raised by their organization?
Hello, Apologies if I've missed something straight forward here, but I'm having a hard time understanding the Customers can view tickets of other users in their account setting. I have enabled it, and have multiple users under the same domain (ie. bob@smith.com
Down vote an idea
Hi there, In our community our users are voting on ideas. On some ideas users would like to let us know that the idea won't fit their way of work. It would be great if they could let us know by downvoting an idea. Kind regards, Helen
Tip of the week 79 - Five tips to write an engaging welcome email
Welcome emails are undoubtedly the most expected email by the subscribers. Did you know? The average open rate for welcome emails is a whopping 50% that makes them 86% more effective than standard newsletters. So, this most expected email, when crafted
Scheduling posts on different days and at different times on my channels
Can I schedule a post to my channels on different dates and at different times?
checked items to the bottom LOL
hii i really love the notebook app literally if I could only keep three apps on my phone notebook would definitely be on the list lol. if there was a way for the checked items on a checklist to go to the bottom or top and separate from the rest it would
java.lang.Object cannot be cast to com.tripi.asp.Node
Good afternoon to everybody. I have some arrays which its type are Variant. They came from another function. I need to pass those arrays to another function or subrutine, but when I try to add them throught a parameter, the program crash and give me the
Multiple Tickets in Zoho Desk
Can anyone help with creating multiple tickets in zoho Desk for single sales order
Emojis not showing in scheduled posts
When I schedule a post, the emojis (added from the Zoho emoji tab) are replaced with "???" and the same characters get posted. How do I add emojis to my post when scheduling them?
Zoho Commerce hangs at checkou
HI Zoho We are just about to launch our new online shop but we have noticed problem during our final tests at the checkout for logged customers Basically , zoho commerce will freeze once the contact details are entered and you press ,,continue,, You
How to embed a survey question in e-mails?
I understand this is possible for only one question. Does anyone know how to actually do it using either MailChimp or ZohoCampaign once I've created a Zoho Survey?
#4 CRM/QB to Books Migration: How to ship Back-ordered Item without a Bill?
Trying to migrate from CRM / Quickbooks to CRM / Zoho Books / Inventory... Query #4 How can I ship a back ordered item if I've not yet received a bill? My setup... - Using Inventory / Books - Serial Number item tracking enabled (settings>preferences>items) - Setup to track serial numbers on Track in Packages, Purchase Receives and Return Receipts. We don't receive a bill normally until a week later. Expected Workflow 1. Issue PO with back ordered item (from a Sales Order) 2. Receive in back ordered
Spamhaus - march 2021
Hi, Could not send an email. Keep getting a response: Status: 550 Action: failed Last-Attempt-Date: 8 Mar 2021 18:30:27 GMT Diagnostic-Code: Email blocked. Your sender's IP address is listed at zen.spamhaus.org . I this an issue with zoho servers? R
Is there a way to see Active Audience in custom reports?
I can't see a way to get the Active Audience figure (from Brand Heath) in my custom reports. Is it possible? If not, can it be road mapped? I'd like to be able to look at Active Audience for different lengths of time rather than the 30-day fixed rate
Where is the reference page of all applications, reports and fields?
In the link here, it says that we can find the link name of application, reports and fields at this URL. However, I have no luck with that. It seems to be pointing to a wrong URL. PFB the screenshot of the same. I know there are other ways of getting
Craiglist Problem Sending Mail to everyone
Hello, I'm having issues sending mail on craigslist to everyone. I can receive them but cannot reply to anyone. Undelivered Mail Returned to Sender ERROR_CODE :554, ERROR_CODE : It's been happening since Friday that I know of. July 1st was the last time I send an email through craigslist. Thank you
Can a Sent, then Accepted Estimate's Attachments be unalterably retained with the Estimate?
Can a Sent, then Accepted Estimate's Attachments be unalterably retained with the Estimate and then visible in Books and/or CRM?
Default Sender Email Address
Is it possible to change the default email address used as the sender address/reply-to address for all emails sent from Zoho Campaigns? I have set up and verified a secondary email address that I want to use as the default. I only want to change the default email address in Campaigns, not the default email across other Zoho products.
Zoho checkout data in Zoho Analytics?
Is it possible to import Zoho checkout data into zoho analytics?
Multiple accounts in different browser tabs
Hello, I understand that it's not possible to monitor multiple accounts using one login. However, it seems that it's not possible to use a different tab in my browser and login with a different account as well! Do I miss something, or it's a missing functionality? If so, do you have any plans to add this option?
String Aggregate function
I am doing a summarize view but i have a problem where I want to apply an aggregate funcion in one string column to take a Max Value to get only one result, but there´s no place to indicate an aggregate function with text type.
How to notify a books admin to send invoice?
Hello, I have this case, were sales person (from CRM / Zoho Finance) creates an estimates then converts it to an invoices. This sales person is not allowed to send the invoices, but the admin in books. However, the draft invoice should not be sent before
Restrictions on reporting tag
Dear Team It is absolutely surprising that Zoho has a restriction of 500 reporting tags which is never spoken about or mentioned any where. And the Customer care team says a simple sorry and no solution for it, is that how a business
Countif double condition
countif does not work with doble condition or expressión with logic operator AND Countif(("Ingresos Clientes"."OFICINA" = 'Veracruz') AND (Isempty("Ingresos Clientes"."CLAVECORRESPONSAL")) I've been recived an alert message which tells about a problem
Can anyone please help me understand how LOP reports exactly work in zoho people ?
In Zoho people , i am not able to understand how LOP reports exactly works . How it will calculate the LOP data , what value it will consider etc. I want to understand it from start to end . Is there any tutorial video which i can watch to understand
Adding new contact to an account? And difference between account and company?
We're trying to organize all of our customer contact information. B2B customer has account X with contact John Doe We have a contact named Jane Doe that we want to associate to this account X, but within the account we can't do that. There's no + button
How do I update a Task field automatically?
Hi Brains Trust, I have created a new field called Estimated Hours (number). I have created a checkbox field called Included. For some projects we may 'Include' various tasks, if checked, we want the Estimated Hours to be updated to have the Duration
How can I turn off notifications!?
Hi all, I keep getting dozens of email each day asking me to approve the Main Contact. I am the only user on the CRM. How can I stop these emails? Theyre clogging up my inbox and I cant see a setting anywhere in Zoho CRM to disable these emails. (theyre
Microsoft Outlook configuration
Hi, I have created 3 email ids (business account) with zoho.com. My domain is acuitylaw.co.in. I can access the emails from zoho.com/mail using my username and password. But I want my emails to be configured with microsoft outlook. How can I do that? What are the pop and smtp servers and what are the ports? Can you please help? Regards, Souvik
How to send SMS / TX messages through Zoho CRM
Hi, I currently use zoho crm and make alot of sales calls. I like to use the activity logger so i know when i have called a potential customer. I have recently added a TX message fuction to my list of contact methods via skype and have been logging TX's sent via the same method as calls. However it would be nice if you could select Call or TX as an Activity Type. Im am not sure how skype and zoho intergrate but it would be great it they could log calls & tx made by skype automaticly. Thanks Mark
Zoho CRM - lookup field search
When a lookup field is added to a custom module to lookup records from another custom module what does the search box actually search on in the records of the custom module being looked up? I believe it is just the email field but my testing has rendered
Zoho Campaigns' GDPR Features
Zoho Campaigns is here with what is possibly its biggest GDPR-themed release yet. With a wave of additions and improvements, Campaigns makes complying with GDPR a breeze for everyone. With this update, you will be able to use our features irrespective of the lawful basis applicable to your organization's data processing. Here's a list of all the modifications you can find: Custom Field Encryption: Data protection just got a lot easier with Custom Field Encryption. One of the major aspects of GDPR
Blog content for portal members and non-portal members
Is there a way to have a different blog for portal members and non portal members? I have a subscription services and want some blog content only available to subscribers but still provide blog content to non-subscribers.
Validation rules - add option missing in Zoho Developer?
Hello, When using Zoho Developer CRM and creating a validation rule, there is only one rule that can be added and I cannot add an additional "option" as I can within the CRM itself. Is that normal? The screenshot below was taken from Zoho CRM documentation and you can see the add another option that is missing when in the developer vertical app creator. Thank you, Kyle
Spotlight #4 - Leverage the power of AI to get smart and intuitive lead assignment suggestion
In the fourth edition of our Spotlight series, we're going to discuss a few handy Zia features. Before we put the spotlight on Zia assignment suggestion and its importance, let's take a quick run-through of what Zia actually does. Zia in CRM Zia is
Welcome to the Zoho TeamInbox Community
Hello everyone, We are glad to welcome you to our Zoho TeamInbox' community forum. Let us quickly get started with the what and why of Zoho TeamInbox. Zoho TeamInbox, from the makers of Zoho Mail, is a shared inbox tool for teams to enhance collaboration,
[Webinar] 5 ways to supercharge your IT Help Desk with Advanced Analytics
Hi, The rapid adoption of remote and hybrid work models across the globe is disproportionately building pressure on IT help desks—adding more tickets to handle, assets to manage, projects to execute, and a lot more. Agility is one of the key factors that
Mandatory Field Missing : Unit Price
Hello, we have application which uses insertRecordsMethod from Zoho CRM API to insert inter alia Sales Orders to Zoho CRM. Since yesterday, Zoho beginned return error "Mandatory Field Missing : Unit Price", however earlier this problem didn't exist. Although
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