email not receiving from specific domain
Hi, I just configured zoho today, I can send email to any domain without a problem, but from a specific domain, they can not send mail to me. the email bounced with the error saying incoming server problem. What would be the reason? can oyu please help me?
Syncronization of merged records
I've been notified by the Zoho support team that merging records (accounts/contacts) from CRM will not replicate to Desk, and vice-versa. I understand that this applies of for other zoho apps. I wanted to raise this discussion as it is a major lacking function. We have the CRM as the main contact repository, and needing to perform duplicate work (maintaining duplicate contacts/accounts from DESK AND CRM) will not fly. Any one experiencing the same or found a work around?
Zoho Campaigns: Tracking Replies
Hello, We recently sent an email campaign and had a few replies, however, we are not able to locate the replies in our email folders-including spam/junk. Where would the replies be sent to ? Thanks
fetch zoho desk ticket content
I need to setup a flow that can get the content of a ticket, and extract a string from it and store it in a variable. can't fiigure out how to do this. any help appreciated. I can code if neccissary
Monday as start day of week
Hello, I'm looking for the menu to set Monday as first day of week in People. Thanks a lot Edouard
Cliq Embed Chat EOL
Back when Zoho Cliq was previously Zoho Chat, we'd introduced the embed chat feature to make collaboration easier. Over the years, we've evolved into a bigger, better and a more robust team collaboration tool with a powerful in-built platform that supports extensive integrations and custom workflows, better than what embed chat can provide. We will hereby deprecate the embed chat feature and all the data related to the same will be deleted after August 31, 2020. Data management If you want a copy
Connections - Word of the day #108
Connections is a simple authentication mechanism to connect your Zoho CRM account with any third-party application. Connections can be used to invoke any third party applications’ REST APIs and get access to your authenticated data from your functions or widgets. Zoho offers integration support for a wide range of third-party applications, including core Google services (Contacts, Calendar and Google Ads) and Microsoft software (MS Office, MS Outlook, etc.). However, there are some services that
Zoho books running very slow in UAE
Zoho books running very slow in UAE, this is really frustrating, waste of time. As we are facing this issue from very long time ago, we already informed to zoho customer support team many times, but they says this is temporary issue. As we are facing this issue more than a year, we cannot consider it as a temporary issue. We are planning all our branches to migrate to other software if it continues.
show or hide fields or section in zoho crm
Hi everybody i search for a function to show or hide fiekds or section on user input is it possible with zoho crm ? With zoho creator is very easy but how can i do this in zoho crm? I have also a problem i can not see in the function constructor the list of input fields thank you, Simone
Unable to limit the number of records returned in response for Employee form API
I am using this API https: //people.zoho.com/people/api/forms/P_EmployeeView/records?authtoken=value&sIndex=1&rec_limit=10 even i set rec_limit as 10, still 200 records are returned, is there something I am missing.
Alert: Zoho Motivator will be around for a while longer
Greetings from Zoho Motivator! We will be extending the date for Motivator's sunset to the 31st of December 2020 on account of COVID-19. You may continue to use the product and retrieve your data until said date. Please email support@zohomotivator.com
Duplicate Event with O365 Integration
I have an integration that after an event is created on their personal O365 Calendar, it would create an event on their Zoho CRM Calendar in O365 that is synced with Zoho CRM. The problem is that after creating an event in the user's personal O365 calendar, two events would add in the Zoho CRM O365 Calendar. Both events are the event that was created in the personal calendar. It looks like the function is getting called twice. Not sure why this is going on, but any help on this issue would be great.
Can't Create More Than One SMTP Server in Apple Mail
Hi, I have 2 email addresses through Zoho and am using Apple Mail as my email client. For whatever reason I can't seem to get the second address to send outgoing mail. When I try to add the first email address' SMTP setting to the second address it doesn't work (won't send), and the application won't allow me to create a second Zoho SMTP server. I'm setting this up as POP, but that shouldn't affect the outgoing mail so much (I'm able to receive mail at both addresses). MacBook Pro, High Sierra
Korean input errors
Hello All, I'm having trouble while writing emails in Korean. Each syllable seems to replace each other, leaving me with the last letter as the only input letter. e.g) If I were to write "ABC" in that order > the A blinks and is replaced by B, and B is subsequently replaced by C, leaving me with C as the only letter written. Alphabet input seems to be free of this problem. Any help is much appreciated, Jiyoon
Can you undelete
I deleted emails on October 11 from my free Zoho.com email account. Is it possible to get them back?
How to print invoice from Zoho Invoice Android app on a 80mm printer?
I would like to use my mobile pegasus 80mm printer with Zoho Invoice to print the invoice on the spot while at the retail shop. Any help in this regard is highly appreciated
Multiple conditions to notify different sales personnel through Cliq
Hi, we have almost 1000 different items in our Shopify store. Connected the store to Cliq by flow to streamline the information between the shoppers and the salesperson. Trigger: order created first condition if condition A contains X or Condition B contains Y or Condition C contains Z then SP1 should get the details of the order in their Cliq channel otherwise the 2nd salesperson will get the notification. I tried to group all the conditions, I also tried to put them in different groups but every
Statements not working for full year
Hello, I am trying to create a statement that shows all outstanding invoices for 2020. However when I select "This Year" as the timeframe it only displays invoices from 1st April 2020 and not from the beginning of the year like it should from 1st Jan 2020. Can this be fixed? I am unable to create accurate statements now.
Any plans for a PhoneBridge connector?
Hello, I'd was wanting to know if Zoho is planning to add a Flow connector for PhoneBridge? I can see several applications that this could be used for. Thanks, Bryan
Zoho default email client
I use Zoho for all my emails but whenever I surf the Internet and click on an email address link on a webpage it opens up Outlook to send an email to that person. Is it possible to set it up so whenever I click on an email link the Zoho screen opens up ? THANK YOU.
the Spam flag for Desk tickets are not accurate
Hi, When I used the /api/v1/tickets api, the spam flag always appears as false. The data does not appear accurate. I want to be able to separate the tickets my staff is marking as spam. How can I accomplish this? Thanks
Is any add-on required for PhoneBridge to work from CRM?
Hello, Those who use PhoneBridge in conjunction with your separate PBX service: after you enable PhoneBridge and set up the integration between Zoho and PBX, do you have to install any additional software or extensions developed by your PBX? Or does the PhoneBridge make and log a VoIP call via CRM on its own?
How to Account for Employee Extended Leave / Time Off?
Hello, We have an employee that has been granted an extended leave with a start date in the past and no specific end date, during which time they do not receive a salary and do not accrue vacation days in their existing leave policy. However, when they return, they will resume accruing vacation days and will be able to use existing accrued days. I'd like to know how to account for this in Zoho People? Where would I mark that they are temporarily off work and how do I do so retroactively? How can
Zoho Projects and multiple brands
Hello, I have two brands: A & B. For both of those brands, I need to have customer portals in Zoho Projects. So if my customer from A brand will log in, he/she will see the A-brand logo, colors, etc. Of course same would apply for B-brand. Is it doable in Projects? Regards, PJ
@mention does not work via Zoho Projects
Hello, We use the ZOHO Projects chat room as you can see The problem is that in Cliq Room the @mention does not work. And when they are inside the room all the project participants there is no way to make a discussion mentioning someone. The mention does not work within zoho projects neither but this is not a problem because we use only cliq for chatting and we need the room via projects for History of the project communication all in one place even after the end of project See image bellow from
Ability to see the details about all members in a group in Zoho Cliq
Namaskaram Zoho Cliq team, In Zoho Cliq group chat, It is not showing the details like email and online status of a group member who is from another organization. Since that person also the member of the same group, it would be nice to able to see the details ( like Email and Status) of that person. Please refer below image. Crafted with ❤️ Zoho Gurus | Zoho Cliq Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customers
Ampersand in mailbox portion of contact address rejected.
An amersand ('&') as part of the mailbox portion of an email address is being rejected in the web contact manager. If you place chuck&b@example.com in the "Email Address" field you are prompted with the message: "Please Enter a Valid Email Address" on clicking save. Per RFC5322 part 3.4.1 an ampersand is a legal email address mailbox ("local-part") character, and so should be supported in the contact manager. Thanks.
Integrating Zoho with a Panasonic PBX
I know this has been asked before but that was over 1 year ago. Is there anyway to integrate ZOHO with a Panasonic phone system to use click to dial and logging of calls? I tried Go-Connect and t worked as far as popups and caller ID matching as well as click to dial but it was only screen dialling and not logging the call. Is this possible?
Reject Email From Our Client
Hi Zoho i'm Admin from stellar-goc.com Can you open blocking for domain stellar-goc.com, because my client have email in zoho, and want to send to this id jasmine@trisula-gi.com, Thanks
Zobot Dialogflow integration: Does the "File Uploaded Successfully" message work for the built in integration?
At the bottom of this documentation page: https://www.zoho.com/salesiq/help/developer-section/bot-dialogflow-basics.html It says the following: File Upload While uploading a file to the Dialogflow bot, a text message that says File Uploaded Successfully will be sent to Dialogflow. No text will be displayed in the chat window and the text will not be sent based on the language. The user needs to handle the file upload intent based on the text response." I checked the History inside my Dialogflow console,
Dashboard module
It would be great if we could reorder dashboards list
Zoho Campaigns and Zoho CRM automation for opens and clicks
Hello - I've setup both Zoho CRM and Zoho Campaigns and I've integrated the two so the campaign results are automatically sent to CRM - very cool. I've been trying to figure out the best way to alert my sales team when someone open and/or clicks on an email. I can obviously filter my leads and contacts down by campaign and activity but ideally I'd like to create a follow-up task for the lead/contact when the open/click. I can't see to figure that out - is there a way?
Participate in a brief survey for CRM admins!
As a CRM admin, you have a tonne of challenges to work on, but not everyone gets the criticality of what you do. With this survey, we aim to understand a CRM admin's work life and analyze just how vital they are critical to sales revenue. We'll compile data we've gathered from industry along with the data you provide, and share with the CRM community, in a form of an analytical infographic. We believe this information will enable admins to start their CRM career on the right note and, will give a
I cannot get my function to work to update all contacts inside an account when the account record is updated
I need to be able to update a field on the account record and all contacts related to that account be populated with that update. Sometimes it will be adding new data to the field, other times it will be overwriting existing data. Example: If I change Account Status to Former Customer in the Accounts Module, I need it to update Account Status in the Contacts Module for the contacts associated with that Account. Same thing for other fields, such as Account Type. I configured a function related to
Multiple Sales Pipeline - Word of the day #107
Every business has a unique sales process. If you are selling different products or targeting different types of markets, multiple pipelines can help you capture each deal's journey. With Multiple Sales Pipelines, you can accurately track multiple sales workflows for all of your products and markets. This feature helps us in defining the sales process for every deal. For instance, let's say Zylker Cars is a car dealership company that has different sales processes for reselling used cars, selling
Anchors not working on website
Hello! I had links to anchors set up on my website and they stopped working. I tried removing the links and then re-adding the links and they didn't work. When I click on the links to the anchors in the published website, nothing happens. I'm using the same process to create these links as I always do so I'm not sure what's wrong.
Looking to add features to chat bot like information collection, email composition and sending, etc
What the title says here, we're looking for a way to add features to our chat bot like gathering information based on what selections a website visitor chooses from pre-selected responses. I'd also like this chat bot to send this info over to a monitored inbox, as well as provide links for learning purposes.
Send Mail from My Site
Hi, i'am configurated my site to send mail to a partner when a client request budget, the first mail has been sended, i am using PHP Mailer, but now returned this message: 2020-05-26 10:36:03 SERVER -> CLIENT: 220-server.arcabouco.com ESMTP Exim 4.93 #2 Tue, 26 May 2020 07:36:03 -0300 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2020-05-26 10:36:03 CLIENT -> SERVER: EHLO sistema.centraldosresultados.com 2020-05-26 10:36:03 SERVER -> CLIENT: 250-server.arcabouco.com
Zoho Desk problem: Unable to create portal with zoho SaleIQ
Hello Zoho, We are using your Zoho Desk feature, however, there is a problem: The integration with Zoho SaleIQ (LiveChat) is not working. In Zoho SaleIQ, It displays that we are already integrated with Zoho Desk, however in the Zoho Desk, it keeps display "Sorry! Unable to create Live Chat portal"with Zoho SaleIQ. And we are missing our customer message from our website. Please help us solve this issue as soon as possible, thank you so much. Best Regard,
Zoho Projects doesn't sync with Zoho Books
I have two projects that have primary clients associated with them but they do not sync with Zoho Books. Zoho support does not know how to fix it. Anyone have any ides? When I review the sync errors the "set primary client" link does nothing.
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