Instagram Business Profile doesn't support multiple images?
When I try to post more than one image on my Instagram Business account, I get the error message "Instagram Business Profile doesn't support multiple images." However, when I log into the same Instagram account natively, I can post multiple images just fine (here's the post: https://www.instagram.com/p/BgrUpNjnARP/?taken-by=sparkpr ). What is going on here? (Thanks!)
Register application with Zoho CRM API.
I'm a third party who need to submit data to Zoho CRM owned by Organization A through API. Referring to your guideline mentioned here : https://www.zoho.com/crm/help/api/v2/#oauth-request who should do the registration? is it me (third party) or Organization A (owner and Zoho CRM account admin). Do they need to perform all the steps or only Step 1 - Step 2?
forcing an arbitrary password policy with your preferred minimums and not allowing me to change them is hostile and stupid
forcing an arbitrary password policy with your preferred minimums and not allowing me to change them is hostile and stupid. I select 6 you change it to 8. I select 0 you change it to 1. WHY? Surely as it's my domain I should be able to chose! This is just accelerating my desire to leave this platform, frankly.
Predictive Lead Scoring?
This was mentioned in a blog post 3 years ago https://www.zoho.com/salesiq/blog/3-reasons-you-should-start-using-predictive-lead-scoring-2.html & SalesForce is now making use of their AI Assistant (Einstein) to roll out predictive lead scoring https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_einstein_lead_insights.htm Why is Zoho still stuck on a manual process of setting Lead scoring criteria rather than using Zia?
CRM Search for Lead by Phone numbers URL
Hello, I want to integrate my PBX to CRM. I use a chrome extension that works well to open a URL LINK in a new tab in chrome when a call is picked up by an agent. All i have is a phone number to lookup. If the lead is in the CRM DB, then it displays the lead. If the lead is not, it creates it and assigns it to that user. I simply have not found how to open a lead from URL or POPUP. Is there a way to do this? i may be over simplifying it. I am a bit new to ZOHO and the developer doubts it can be
Formula not calculated after importing records
Hello, I've created a custom module named "exact", for our finance dept to put in the running subscriptions for our products. There is a formula field (YRR) that subtracts the value of two other currency fields (List price and discount). When I enter or edit a record, the correct value is shown in the YRR field. I have imported approximately 200 records into this module, including a List price and Discount, but the formula in the YRR field is not calculated and stays empty. When you click and edit
Posibility to edit message after it has been sent
Is this posible? it would be great, and show an *edited* message
Problem with IMAP configuration in Sales INBOX
Hi, I started working with sales inbox recently and i set up the synchronisation via imap with my mail account. after some trouble here and there it worked fine. some four weeks ago it stopped working. several attemps with support did not lead to a solution. switching to my gmail.mailadress for test reasons first were fruitless as well but it is working now. are there any ideas out there why it is not working anymore with my mail provider? as mentioned it already worked... stopped from one day to
Cliq - Editing and deleting chat messages
When editing and deleting chat messages will be available? This is one missing feature our team would be glad to see. Thanks, Mika
Tickets are not created from our domian (@analytica.international)
Tickets are not created when a email is sent to the default channel email from our corporative email with domain @analytica.international but I can see that the email is fetched because the counter in Incoming and outgoing Bandwidth chart is increased. If I send a email from a diferent domain the system works as expected so I guess the problem is the incoming domain. Thank you very much for your help.
ERROR_invalid_client in Oauth process
Hi there, I'm tring to create an app for Zoho CRM but I have a problem during the authentication flow. In the first part of my development I created the OAuth app in the same account that required the permission. The Oauth flow seems correct, after the call I'm able to make call to Zoho CRM with the access token and also able to refresh the token using the refresh token too. After a lot of tries I moved the OAuth app on a different developer account (recreate the app) and of course I changed all
Is there a way in ZohoCampaigns to move contact to new list based on email action
I am working on some automation in ZohoCampaigns. My goals are: 1: If a contact in list A opens an email, they would be automatically moved to list B AND/OR 2: If a contact in list A clicks on a link in an email they would be automatically moved to list C I can see how to send autoresponders to people who click on links, and I can see how to change lists based on criteria in fields, but I cannot see how to change lists based on actions! Any help would be appreciated. Thanks
Creating a Workflow to Move Contact if he Opened an Email
Hi. I want to create a workflow to move all contacts from one list (2015 Leads) to another list (2016 Leads) if the contact opened any of our emails for the 2015 marketing season. How do I do that? Thank you.
Retrieving the "Org" number for Zoho CRM instance
Posting this from Zoho Support chat session today in case it's useful to anybody. My question: In Deluge, what is the system variable which returns the "Org" number for our CRM instance. For example, our URLs all start "https://crm.zoho.com/crm/org666xxxxx/"; - how do I determine (in code) the "666xxxxx" bit for our instance? Their answer: You need to create a connection ( Go to Setup > Developer space > Connections) and associate the following code to use that connection resp = invokeurl [ url:
Very Slow Getting Emails
I seen this posted over a year ago, I'm posting to see if anything changed If I send an email to my employees in the field, there phones will beep saying they have an email but sometimes it takes 15-20 minutes to shw up. The same thing happens to me at the office if they send me an email. I love your program but we cant wait that long to get messages.
Outlook on Exchange Server will not connect to Zoho CRM
We have tried every configuration we can think of. My IT person is at her wits end. All of our devices, iphones, laptops, etc., connect with no problem to outlook, but we can get nowhere with Zoho CRM. If I can get some help it would be a blessing. I am weeks behind on implementation and I need to get going. I will put my IT person, Lisa on this question to help craft a solution. Thank you so much from desperate. (John)
Admin Password rest
Hey I am managing timber-sports.com but I am not able to login to one of my account at timber sports. I tried to contact support but no response from their side. Any help in this regard?
Can we customize the ticket data shown in the ticket list view?
Hi, we just started evaluating this product. Can we change the list view of tickets - right now its ticket #, ticket subject, status, assigned agent, few other things. Can we add fields to this view? I know we can add custom fields, but I'd like to be able to see them on the list view. Just to be clear this is what is displayed when you log in and click "tickets" on the top left of the screen.
How do departments work with users seeing other user tickets
Hi, we'd like to use this for a single group of 20 employees. It looks like when you create a ticket as a user and log in as that user, you can see all the tickets (I think). What is the criteria? How do you assign users to a single entity so they can see each other's tickets?
My sent emails going into spam/junk
Hi, Emails sent from my zoho account are frequently going into receivers spam/junk and my LinkedIn account won’t allow me to use my zoho email as it says emails aren’t getting through. I recently received the following email from zoho: You are receiving the alert, as the domain skillfluence.co.uk added in Zoho for email hosting, has some of the records not pointing to Zoho, even though the domain is still hosted with Zoho. As an implication, the users may intermittently face issues when sending/
Email Not Working
Please note that we are unable to receive and send email from our zohoo account since yesterday. Below are the email ids which are facing problems rishi@tritechuae.com moonis@tritechuae.com muneer@tritechuae.com Urooj@tritechuae.com zia@tritechuae.com thanzudin@tritechuae.com zaheer@tritechuae.com thamseer@tritechuae.com ikrar@tritechuae.com reenashetty@tritechuae.com We had did the yearly auto renewal as well.
Is there a way to show a map report with sequence following the entry´s added time?
A client wants to see a map report with some indication of a timeframe when records are added to the app. Is there any trick to so this? Thanks
Message not getting delver
Dear, I am not able to send my mail and getting the error.... The following recipient(s) cannot be reached: 550 5.4.6 Unusual sending activity detected. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> Use the link mail.zoho.com/UnblockMe to unblock Plesae let us know how to solve.
zohoo email not working
Please note that we are unable to receive and send email from our zohoo account since yesterday. Below are the email ids which are facing problems rishi@tritechuae.com moonis@tritechuae.com muneer@tritechuae.com Urooj@tritechuae.com zia@tritechuae.com thanzudin@tritechuae.com zaheer@tritechuae.com thamseer@tritechuae.com ikrar@tritechuae.com reenashetty@tritechuae.com We request you to kindly resolve this issue ASAP as our work is getting effected due to this .
Is it possible export project data to Excel?
I want export projects data to excel tocreate custom reports
Customers Cannot Access Files
Hi there, When setting up a customer, I provide them access to WorkDrive via an password-protected external link to access certain documents related to their project, and this has been successful since having started using WorkDrive. Yesterday, however, I had several customer tell me that when they attempt to access their information, they got a blank screen. When I test the link myself on different browsers, I'm taken to a page for me to enter the password to get into the folder, so no issues,
can't check email from outlook
Dear support, Could you please check my client email "oriental4@orientalvoyages.com status?" Here is her situation. First, this mailbox is used over the size (up to 110%). Then, I let her delete unused mail until its size down to 80%. In control panel, Mail Administration -> Mail accounts -> oriental4 -> Mailbox action, it changed to green color after ever be red color during the oversize of mailbox. Anyways, It still work work for using MS Outlook to send and receive emails. Its error message show
Not receiving some emails from a particular email address
I am not receiving emails from a particular email account. The problem is that I receive some of the mails sent from that account (roughly every third email) but other mails never reach my inbox (or junk folder or any other folder for that matter). Please let me know where and how to intimate you about that particular sender's email id (privately). Best regards, Pankaj
Tasks list does no print
Hi, since a few days i am unable to print the assigned tasks list. The pdf file of print outcome is attached. Kindly resolve the issue asap. Thanks
I can't enable incoming mail to my users
Hi, my users can't receive mail, I receive an error message saying I'm not permitted to enable incoming mail in Mailbox Action section. My users are: admin@sedhum.com administracion@sedhum.com educacion@sedhum.com colegiados@sedhum.com propersona@sedhum.com hojadevida@sedhum.com facturacion@sedhum.com saludmental@sedhum.com doctorflorez@sedhum.com cross511@sedhum.com Can you help me? Thanks a lot!
Newbie Question - What is best way to create contacts?
I am unsure of the best practices for creating contacts for an organization as I couldn't see a way to create information about an organization, only contact information for people within an organization. Say I do work for 'ACME Products' and want to send an invoice to their accounts department person John Smith. Do I just create a contact 'John Smith' who belongs to ACME Products? When I go to create an invoice it asks me to choose from a list of contact names, So how would I distinguish John Smith
Emails being rejected and ending up in spam!
We have been users of ZOHO email for the last 3 years but for the past 2 weeks for some reason our emails are not being delivered to our clients with whom we previously never had any issues. We can receive their emails but they do not receive our email. We thought this was an isolated incident but this has happened with several of our clients in the past 2 weeks to the point its started affecting our business. We have 9 email accounts on Zoho and all of them have the same issue!
Credit note for excess payment
Unless refunded, an excess payment would be a considered a "credit" for the customer. It's even listed under unused credits in the contacts. However, there appears to be no way to send the customer proof of credit (a credit note) for the specific excess payment, and my customer wanted to be sent one. The only way (that I can see) that Books gives customers an indication that they may have credit for an excess payment is to send a copy of the receipt (proof of payment) with tiny text on the bottom
Zoho Books Workflow Rule Triggers need a Dropdown
When creating a workflow rule and filtering triggers on fields, we really need a dropdown menu. We are currently having to manually type each option.
No Attachment on Service Desk email request
Is there a character limit for a service request received from an email? We have one vendor that sends an email with a pdf attachment but when we view the request in the service desk, there is no attachment.
connect analytics
I am wondering why there is not analytics for connect. I would like to see the following (non exhaustive) items: login data of users page views post views number of downloads (files) Number of times sessions opened in a week/month/quarter/etc. (activity) key word searches key words without results Avg. Session Duration Pages / Session Top Pages by Visitors Sessions by Device Type Sessions by Browser
Is there a way to integrate Zoho Connect with Zoho Books?
Looking for a way to integrate Zoho Connect with Zoho Books. Earl Rudolfo
Back Up CRM
Hi Yesterday and Today Back Ups were requested today by me yesterday by Yogesh.M one of your regional Sales Directors at Zoholics UK. These have not been received by email. They are not in Junk Mail. I need to sort something out this weekend on the data and re-import it before we start work on Monday Thanks Neal
Space size for zoho desk
Hi, I am trying free version zoho desk. Is there any space limitation for uploading files to folders? Regards, Jack
Email chain is creating multiple tickets in support
Using Zoho Support for ticketing. Have linked our support email address to generate a ticket when receiving an email to that address. However as this email address is linked to a chain it continually creates new tickets for the same email chain. Is there a way to stop a new ticket being created for an email chain? thanks
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