GDPR Compliance & Webforms
Has anyone been able to log on and amend existing web-forms to include the new GDPR 'Compliance Information' box. I have dragged and dropped it as per the instruction but nothing happens other than header added, no further boxes are created and importantly the 'I Agree' box is missing. Please help
Why is my email screen black now?
Hi I opened up my email today to find that I am in the new interface. I'm stressed and frustrated, as are most users it seems. The main issue I am having is that the new screen has a black background in my mail account, and I can't see any way to turn that off. I can't read anything, as the text is in grey on black - which makes no sense at all. Please guide me to the setting that returns the screen to a light background.
In the new mail UI, how do I show message pane in the bottom instead of showing on the right side?
In the new mail UI, how do I show message pane in the bottom instead of showing on the right side?
Issue with Zoho mail and website
Hi, I have a "make an enquiry" form on my website that I have tried to get sent through to my Zoho mail account, but for some reason I dont receive any enquiries from the form. Ive tested the Zoho mail account and it can receive mail fine from other sources but just cant get the website form to work. Ive spoken to my website host godaddy and they say everything is set up correctly and to talk to Zoho. Can anyone please help with this issue? Many thanks
Not receiving emails
I sent a few test emails from my personal account and they have not reached my inbox. I was able to send (and receive) tests to my personal, but no emails are coming in. Please advise.
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1
I've been receiving this message error when trying to send an email, this happens with various adresses and not just a single one This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. [censored] INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 <[censored]>: Recipient address rejected: SPF MAIL FROM check failed (((the censored email adress is a @mitte.arq.br adress)) Received:from
Remove Item Table From Invoice
I want to completely Remove Item Table From Invoice. Please guide.
Advanced Zoho Recruit Training + notifications on new/updated functionalities
Is it possible to make some advanced Zoho Recruit Training to be able to fully use the system? It would be great. I am sure there so many useful things we do not use just because we do not know it is possible or we do not see the possibilities how to use them. There are also new functionalities/ updates of the current functionalities. Many of them are very good. It would be great if you could let the users know about them.
Tip #46: Using Zoho Sheet View
Hello folks, It's time for this week's tip and today, let's look at using the Sheet view in Zoho CRM. As sales reps, you spend most of your day over the phone. Be it for follow-up calls or negotiations or closing deals, you spend a lot of time talking to prospects over the phone and updating the record information inside Zoho CRM. While we know for a fact that you love doing the former, not everyone loves doing the latter. It could be frustrating to shuffle between multiple record details pages
Mail Delivery Status Notification (Delay)
Dear Sir/Madam, Recently we have been receiving these emails? Can you please advise why and how to fix? This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Mon, 21 May 2018 01:46:46 -0700 from david.tsai@konmax.com[david.tsai@konmax.com] ----- The following addresses had fatal errors ----- [Status: Error, Address: <jessica.wang@konmax.com.cn>, ResponseCode 421, Problem
FALSE ADVERTISING OF COSTS???
Why is it that when I did my research into Zoho at the end of last year, that I found your advertised price to be $3 pm per user? With that Information, we decided to join you... Why is it that TODAY, I found THE EXACT SAME PRICE ADVERTISED? $3 per user per month? On two seperate pages? Now I ASK WHY IS IT SUDDENLY $24 Per User Per Month WHEN I TRY AND PURCHASE YOUR SERVICES??? For that price, It is cheaper to go to G-suit... Zoho really is dishonest... Reading through other reviews and I am shocked
Using autodiscover with activesync
Does anyone know if this is possible? Thanks
Account not synching when using EAS from Autodiscover.
If setup my account via autodiscover; EAS. i get problems with the folder synchronization. But at the other hand if i set my account manually via EAS. It's all working well. See the .xml code and the images in. <?xml version="1.0" encoding="UTF-8"?> <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"><Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <Account> <AccountType>email</AccountType> <Action>settings</Action>
Change Default Start Page
Is it possible to have Writer start with a blank document (or nothing at all) instead as currently with recent documents and templates? Thank you.
GDPR
As users of ZOHO ONE, what is the best way to request consent to comply with GDPR? We use CRM and Campaigns with synchronization services. regards
Cannot create project with ZohoOneEnterpriseTrial plan account
Hi, When I attempt to create a new project, the function to do so is ghosted and not clickable. Another user on the account had created a project. There was also a demo Project created by Zoho. After looking through some posts in here I found we can only have 1 project for the trial plan. So I deleted both projects but am still not able to create a new one. My user level is set to Admin. Any other ideas on how to fix? I've attached a pic of what I see in the Projects area.
Tip of the week 13 - Smart signup forms to comply with the laws
Marketers are caught in an oft-repeated process of acquiring new subscribers, nurturing them with relevant emails, and converting them into customers. This is the fundamental cycle of email marketing, but with the times changing, it's important to reflect on the basics and make provisions for the changes. Email marketing laws are getting stringent and with every new regulation (such as General Data Protection Regulation (GDPR), German Telemedia Act, etc.), comes a set of safe and permitted ways to
imo- account was disconnected
Hello! I use the embeded chat on my class webpage for my students to reach me. I have the imo app installed on my phone. It has been working great! Until today. Logging in I get a message that says "Account msjepson@zoho.com was disconnected". I have signed in online. I have deleted and remade the account. Nothing is working. Help!
Clone / Duplicate Task Templates
I'm using Projects for real estate listings and transactions I have a team of agents who each has their own listings. The task template is invaluable because each listing has such similar tasks, documents, etc. My agents only need to collaborate with me on each project. Not a huge team. And while they all have similar tasks, each agent handles their projects with a slightly different work flow than the other agents. Because of the difference in their work flows it made sense to me to to create a
Seeing that I have already answeredan email
I don't see the feature of letting me know at a glance that I have already answered an email. I depended on the greed back arrow to let me know that I had already replied to a certain email. Am I not seeing this feature or do you have this??
Control Panel/Mail Administration/Email Policy/Domain/Blocked - can't scroll entries
I have lists of blocked domains and subjects but can no longer scroll through the list of entries. I need to see if a subject is in the list and I can't. Has something changed? Thanks, -John
Moving my data & account from .com. to .eu?
Can somebody at zoho please explain hot to move my account, settings & data from the .com to .eu?
My account keeps sending a specific sender into spam folder even after marking it not spam
As my title says, One of my client's email (Ben) keeps ending up in spam folder. I have been marking it not spam, moving it back to inbox. It would send all his mail into spam the next day. It's been like this for over a month now.
DKM and SPF will NOT Verify on Subdomain - Go Daddy
I have tried for 2 days to get the DKM and SPF to verify on a godaddy Domain. I am using a subdomain of an account that is already verified with zoho. The MX records verify ok but the DKIM and SPF will not. Any ideas??
Chambers Need Subchambers
Please consider adding the ability to nest chambers. I don't understand why almost every team password manager can't grasp that IT teams that store tons of passwords need to segment that via more than one level. For instance, first by Client, and then by location (one client might have 10 office locations and we maintain servers at each location). Roboform is one of the few that gets this, and allows users to nest folders as deep as they like. I like Zoho Vault much better and would like to use
New Features and Enhancements in Zoho Vault - March 2018
Hello, Every month, we're constantly rolling out new features and enhancements in Zoho Vault. Here are a list of new features and enhancements rolled out in the last month (March 2018). Administrators can now configure users' access to the vault, change their roles, and delete users using the options available under the Actions column on the User Management page. The Default RelayState parameter in the single sign-on configuration can now also accept URL and Base64 encoded string. Zoho Vault now
Modify Scoring Logic in Survey
After defining a couple of Socring Logic rules in the Survey Settings, I can no longer edit nor remove those Socring Logic rules... How can I modify this rules?
Unable to send email
Good Morning, I have been unable to send emil from my account since the weekend. My mailbox is below the limit and I have not breached any of the terms of use. The message I receive is : Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Please also advise what led to the block on the account
Embedded Chat without Floating Button
I would like to continue to use the Embedded Support Chat, however, I'm not a fan of the floating button. I would like to place my own custom button and be able to launch the embedded chat feature when it is clicked. I can't seem to find how that is possible. Any help in solving this would be appreciated.
Importing Accounts Help Needed
I am trying to import our data so we can go live with CRM. When importing accounts all fields import properly except for phone and zip code where for some reason zoho inserts an = sign and quotes around the field (does not exist in the CSV file I am using to import). See screenshot below. Any idea why this is happening? We are in the US and I have tried importing using UTF-8 and western european.. Thank You
Need Filter Candidates by Incoming SMS (Unread, Not replied, etc)
There is no way for us to easily filter candidates by SMS messages that are unread or not replied to.
Automatically assign time to reactions
Hello I have a small problem with the automatic allocation of the notification time. Well, I would like the new tickets to automatically get 24h to answer. After replying to the ticket, I would like his status to change to "waiting for an answer". Then, if the customer replies to my message, the ticket changed its status to "to reply" and got 24h to respond
Module geared more toward solopreneurs
I'd love to see Zoho roll out a projects module that's more for solopreneurs. I'm using Zoho Books now and would love to be able to move more of my applications under the Zoho umbrella. Unfortunately, Zoho CRM and Projects is just too unwieldy for me as a solopreneur. I'd love to see Zoho have something more like Dubsado or 17Hats. A key thing would be the ability to send emails / monitor email from within the app itself (as opposed to having to switch out to CRM). Zoho seems to be made for large
Plantillas, insertar imagen
Hola, mi problema es el siguiente. Creo una plantilla y le inserto una imagen desde mi equipo. Cuando envío el mail, quien lo recibe no ve la imagen. Tampoco me permite elegir imagenes que tengo cargadas en zoho. Como soluciono este incoveniente. Gracias.
[SOLVED] Delete multiple records with deleteRecords
Hello, Is is possible to delete multiple records with the "deleteRecords" API? If so, how should the multiple IDs be encoded into the ID parameter? Thank you.
Zoho Creator on an Iphone crashes when entering a Date-Time field in a subform
Hi there, I have a form which has a subform that captures two Date-Time fields on each subform record. It works fine on Android phones and a desktop, but on an Iphone the minute I enter the first Date_Time field, the app crashes. Any thoughts?
Only getting one record returned in my Page script
Hello, I am having a hard time figuring out this script for a page I am creating. As far as I can tell, it should be returning several values, but I only get one record returned. I am trying to get all the expenses for owner Kathi and show the payee and amount. When I write my script and access the page, I only get the last record to appear in the table. I do not understand. Can you look at my script and tell me what I might be doing wrong? htmlpage expense_test() displayname = "expense test"
Old records
Lets say that we are May 1st. I want to see records that are before April 15th. So I want to see the records before the last 15 days. Is it possible? Thank you
Create Contact with Zoho Books API and PHP+Curl+Post Method
Hi everybody I'm a newbie with Zoho Books API I only want to add a new contact vía PHP + CURL + POST Method I already have: 1) url = https://books.zoho.com/api/v3/contacts? 1) authtoken = XXXXXXX 2) organization_id = XXXXXXXX 3) JSONstring { "contact_name": "Bowman and Co", "payment_terms": 15, "payment_terms_label": "Net 15" } Does anybody has an example? Please!!!!
Can you avoid showing the Priority on the customer portal?
I don't want customers to select the priority. I would like to set our own internal priority based on the request. I've created an internal priority field, which seems to work. However, when I see the requests listed I see the external priority field on the list, which the customer can select from the customer portal. I would ideally like to avoid having the customer set the priority? Can I do that? I can't seem to elect that the priority field NOT appear visible to the customer on the portal.
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