Error when i try to add card by api.
Sometimes when i send request to add card for customer, error occurrs - {"code":101,"message":"An error occurred while processing your card. Try again in a little bit."}. How can i avoid this error?
Issues regarding email migration and mailbox size limit
Dear Zoho Team Recently my company have migrated from Gmail to Zoho, however after migration, we realized that the capacity that was moved over to Zoho seems surreal. For example, my gmail storage amounts to 12gb, however i am using 22gb right now in Zoho after migration. I am unable to sort emails based by size either, is there a better solution to this?
* Sorry! Free domains with extensions such as .tk, .cf, .ml etc., are not supported.
Hey, I own a domain 03cell.tk and the problem is that when I try to sign up for Zoho Mail it tells me "* Sorry! Free domains with extensions such as .tk, .cf, .ml etc., are not supported." Thank you
Zoho Campaign Automation Re-ordering Messages
Hi, I created an Automation Campaign, but realized that I was missing some messages at the beginning. I created the messages, but can not figure out how to re-order them. Is this possible? Can't wait to hear back!
Andorid IMAP config stopped working
My IMAP configurations have suddenly stopped working on Android phone since yesterday morning. Was receiving emails, could not send. Tried removing/re-adding accounts, now I continue to get message "network unavailable, try again later" and cannot re-enable accounts on Android.
Emails disappeared from inbox
Yesterday I opened a zoho mail account and today when reviewing new messages, a number of the emails disappeared from view. They are not in the trash and I need to recover them. Can someone advise how to recover and why this might have happened?
Conversations do not work in the new Zoho Mail interface in some folders
Hello, I have a folder where I enabled the conversations view, but it doesn't work. The emails are still shown separate, although there are clearly messages with the same subject among them. This folder is used for collecting notifications from our ticket support system. Could the problem be caused by the fact that the subject has a ticket number in square brackets in the beginning? For example: [TID#2681] Unable to start software Your help will be appreciated.
Do Collaborators Need Zoho Accounts in Order To Edit a Document or PowerPoint Presentation?
I hope I'm not asking a question that is too obvious, but just to make sure, do collaborators need a Zoho account in order to edit a Zoho document or PowerPoint (Show) presentation? For example, if I add an email address that is not associated with a Zoho account, then they will not gain access to the document or presentation correct? Thank you for your help, David
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I tried to send an email and it gave me the message: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Can someone please unblock my account so I can send email again? My email is rakesh@nishashshipping.com Thanks!
Auto fill some custom module fields from a Account lookup field
Hi, I created a custom module linked by a lookup field to the Account module. I have created some new fields in this custom module, similar to the Adress, City, and Zip code fields, existing in the account module. Now, in the Custom Module, When I select the account name in the lookup field, I would like the address, postal code and city fields to be filled automatically from the Account module data. I do not know how to write this script. Can I have an example? I can't find something on the forum.
Mail Fetch has also been disabled for any active POP accounts.
Hi Please unblock this acccount "paula.lima@eigui.com" Thanks.
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Message blocked, please unblock my account
Unable To Connect to Server while trying Migration
Please help.
Argentina Time Zone
To whom it may concern, Argentina Time Zone is registring things wrong. When we set a note for a contact or similar, it registers 1 hour later than the real one. For example, we set a note for a contact at 13:30, and the CRM set it at 14:30. Please, fix this ASAP. Thanks! Juan
Relaying disallowed only for some functions
Hello we setup correctly zoho mail with magento , everything is working ok. However we have a marketplace module installed that the vendors communicate with the admins. If a vendor need to send email to admin will get "Relaying disallowed " and the message will not be sent. Probably because trying to send from vendor email that is not on zoho smtp? Is there a workaround for this please? Kind Regards, Alex
Performance Issues
Hi, We have been experiencing reduced performance with Zoho creator since the 24th Jan, this is especially noticeable with API calls now taking in excess of 2 minutes to respond. Has anyone else been experiencing issues? Thanks Rgds
Privacy Query
Hi there. I want to be able to use the free note and task apps without other people seeing what I post. Is that possible? And if so, how do I set up my Zoho account that way? Thanks.
How to close an account when you added your domain in Zoho Mail?
Many users are struggling to close their Organization account created in ZohoMail. The steps below should help you seamlessly close your account. Please login as the Super Admin for your Organization. Go to Control Panel > User Details > Remove other users except the Super Admin from the list. (NOTE: If no other users are added except you, then go to the next step) Go to Domains > Delete the domain(s) you added with us. Go to Dashboard > Delete Organization. Go to http://accounts.zoho.com > Settings > Close
IMAP access from Gmail - Error There was a problem connecting to imappro.zoho.com
Hi! I´ve already receive some email from mail Zoho account on my gmail account through POP setup and now I´d like to access it through IMAP. I´ve enabled it to my account on "User Detail" page and when I tried to set up Gmail with the "imappro.zoho.com" host and port 993, it doesnt work/apply. I got this error: Can anyone help me? Thanks.
Error when send email to domain
Hello, when I try to send email to all address domain @sobrancelhas.com.br Can you help me ? I receive this error: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. messejanafortaleza@sobrancelhas.com.br INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <contato@gruposobrancelhas.com.br> No Such User Here Sender verify failed
POP account error
I am reposting this topic since I attached a wrong image previously. I just configured a POP account (also zoho mail). But in the POP account inbox it is showing a sent mail and the sent mail folder is showing empty. The POP account is a new one and I do not have any mails in the inbox, while I have sent one test mail to another ID. This is now reversed. You can see in the attached image, I have the mouse hovered on the @ sign and it shows that the POP account is "pravith@rhythmofspace.com", you
Undelivered Mail Returned to Sender (Error 550)
Hello I receive this error when I send email for @sobrancelhas.com.br another domains the e-mail delivered success. Can somebody help me ? This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.
messejanafortaleza@sobrancelhas.com.br INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <contato@gruposobrancelhas.com.br>
No Such User Here
Sender verify failed
"Email address is already registered with another account" How to fix this?
Please help!When I try to create a user account for missbrittany@morningside-montessori.com, it gets put in the "Invitation" list. If I try to make missbrittany@morningside-montessori.com an alias for an account, I get the error: The email address is already registered with another account which is not a part of this organization. What do I need to do to create a user account for missbrittany@morningside-montessori.com?
DKIM verification fails?
Hi Zoho team, I am very frustrated. 2 messages vie Contact Us, one question in the forum (which doesn't show up any where, just disappeared) The TXT record value was created and forwarded to my DNS provider (Portfoliobox) but the verification failed. Portfoliobox confirms it is all done correctly on their end and suggested contact Zoho. Could you please fix this problem. Thank you! Marina
How to create custom search bar on with stateless form.
I want to be able to have a search bar on a stateless form that lets me search (by last name) 3 different forms records and then list them below the search bar separated in three different sections (for each form). What would the script have to looks like for this to work. Thanks a ton!
Wordpress Plugin - any way to select addons?
Hello, I installed the ZOHO Subscriptions Wordpress plugin on my website. It fits perfectly with my site/color scheme. The only question I have is: How can people select add-ons? I don't see any option for that. Thank you, Mike Williquette
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for
A few days I started to face difficulty sending the email to the domain @sobrancelhas.com.br, conferi and SPF, DKIM, MX are configured correctly. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. messejanafortaleza@sobrancelhas.com.br INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <contato@gruposobrancelhas.com.br> No Such User Here Sender
Account blocked
Hi, The account ruxandra [dot] papp [at] digitaldemocracy [dot] net has been blocked for an "Unknown" reason, for "Indefinite" time. How can I unblock it? Thanks, Alex
Email account blocked for outgoing
Can you please unblock the email account ruxandra.papp@digitaldemocracy.net ? There are already 5 days since no emails can be sent from it.
Time entrered on support Tickets and the impact on Zoho CRM Accounts.
Hi, we will use Zoho CRM and Desk sharing the Accounts and Customer Database. The question is: The entered support time on a ticket on Desk can decrease the amount of the available support hours on the CRM Account? Regards. Fabian.
Error: This user does not have a mail account
Dear administrators, I removed the email, and I can not add a group, alias, or even create the email again. Maybe it will help... on the Control Panel... User Details -> contato@marcenarianc.com.br -> Mail Accounts -> This user does not have a mail account. Please add a mail account contato@marcenarianc.com.br to user contato@marcenarianc.com.br, or completely erase this user, thus I can add it again. Thank you very much.
Self-deleted email account & reusing the address question
Hello, when I deleted an Email account (my own domain via the control panel) I then tried to use the deleted address as an “Email Alias” a pop up window informed me that “this Email id already exists” even though I had eliminated it: Is this a permanent feature or is it a question of waiting a few hours for Zoho to do its “housecleaning” before being able to reuse the address. Thanks for any info for this.
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
He estado contestando mensajes de correos el día de hoy, y después de un tiempo se me ha bloqueado la cuenta mostrándose el mensaje: "No fue posible enviar el mensaje: "Motivo:554 5.1.8 Dirección del remitente bloqueada" Podrían ayudarme desbloqueando la cuenta de correo. Gracias.
Email Id already exists
Hi, I am getting 'Email id already exists' when trying to add an alias of support@iptvsolutions.co I created the account initially then deleted it as I only want it as an alias. Can somebody please delete this account. Thanks.
I can't find the Control Panel!
Hi Support, I must be doing something wrong or looking in the wrong place, but I just can't find the Control Panel in Zoho Mail. I want to add a domain but need the Control Panel to do this. Can you point me in the right direction please? Kind regards Nick Kelly IT Planning
SalesIQ Visitor Tracking stopped showing any visitors since yesterday Feb 22 2017
Hello - We stopped getting any visitors showing on our visitor tracking screen yesterday. It was working for over a year and now nothing? can you please let me know if anything changed? How can I engage you to help me fix this? Thank you! website url is biocidelabs.com
Can't receive emails - routing through hostgator and cloudflare
I can't receive emails. I have the following setup. DNS is 1and1.com, CDN is Cloudflare, hosting is Hostgator. I'm happy to share any details needed to further troubleshoot. Thanks!
You have reached the maximum user limit. Mail
Hru, Please Helps its urgent: I have account with 25 users and 10 more bonus users, i have 24 created but i need create more users and i have this error: You have reached the maximum user limit. Please contact support@zohomail.com for further details. Hurry i need help
Zoho Desk Chat Customization
Hi, is there a chance to customize this chat widget (css/html)? Thanks
HELP! Campaigns are coming from contact owner in CRM, not from the defined sender in Campaigns!
I have a mass email campaign going out to our CRM contact base that I created in Campaigns by setting up a sync. However, instead of each email coming from the user I have defined within the campaign, they are being sent by the contact owner in the CRM. Is this happening due to sync? Is there a button or option I need to deselect so this doesn't happen? We need these emails to come from 1 PERSON ONLY, and it should be the person we set up within the campaign. Thank you, Julie
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