Cannot see bonus users
Can you please confirm when bonus users will be applied to my account? Thanks.
Can Send Mail but not Recieve
Delivery to the following recipient failed permanently: admin@rhyme.com.bd Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain rhyme.com.bd by mx.zoho.com. [165.254.168.50]. The error that the other server returned was: 553 Relaying disallowed Regards.
New Features rolled out on November 18, 2016
Improved Drill Down Feature (Available only in New Charts) Zoho Reports now allows you to dynamically select the drill down path from the Zoho Reports chart interface itself. Earlier, when you define a drill down path, you will be allowed to traverse only through the defined path. Now, the path that you define will be listed along with a wide list of connected columns that you can drill down with. You can also configure the list of additional columns that are to be listed as a part of the drill down
Your Incoming has been blocked, help
good morning I have the mail account blocked, it shows me the following error: Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked. Can you unblock the account? regards
Help - Blocked account
Help - can some one unblock my e-mail???? jim at vrxfishing dot com I have been trying for hours and no one is responding
Delete an email alias
Hi - I have a mailbox address associated with a mailbox alias - how can I delete the mailbox alias Could someone provide me with step by step guide? Thanks
Zoho running very slow for CRM
Hello, For the past few days ZOHO CRM has been running very slow for my entire office. Data is running slow to save and retrieve. Also, the chat system is not working. Please advice. Thank you
Convert Buttons - Custom Buttons question
Hello, I am looking for a simple way to create a button to "Convert" records. To be more specific I need to layout our current Zoho structure. Contacts: Any contact our organization wishes to track. They are not yet established as a 'Lead' and may always remain as only a contact we wish to keep stored within the CRM. Leads: A Contact or Organization that our company has identified to bring potential deals to us. Opportunites (Deals or Potentials): Potential deal or project is now on the table and
When should I Convert a Lead?
Hello, I am working to match our company's philosphy with Zoho CRM and could use some advice... When would you want to convert a Lead to a Comany/Contact & Create a Deal. We have a couple different scenarios in our business that I have listed below. Scenario A) Lead has relevance to our business and has the potential to bring us business in the future, BUT there is no current deal on the table being discussed Scenario B) Lead has relevance to our business and there IS a current deal being discussed.
Email account already exists
Hi I have a domain seoheroesbangkok.com and hosted the email here, its been great and I can create 2 of the email. However when I add the email of teeraphol@seoheroesbangkok.com there are warning saying Email account already exists. I have tried a few way to solve it including creating a catch email and do forgot password but it doesnt help. Could anyone please help me clean that email from zoho database so I can create it again? Thank You Best
403 redirect to home
Hello, I have mapped an old domain to Zoho CRM. I have many old backlinks pointing to old pages not more existing. It would be great if I could redirect these pages (actually giving 403 error) to the home. I have tried with "301 redirect" tool in SEO section of my dashboard but unfortunately does not work. Anybody knows how to pproceede to a global 403 error redirect? Thank you
Bills that are billed back to clients
As in the expense area can I make a bill payment and then bill back to client? Where and how would I do this?
403 redirect to home
Hello, I have mapped an old domain to zoho crm and now many old pages are giving an error (403 error) because they do not exist anymore. I would like to redirect these pages to the home, is possible in some way to redirect 403 error to the home? Thank you
Client Portal - mark as paid via bank tansfer
Is there any way that clients can mark their invoices as paid by 'Bank Transfer' within the clients portal? At the moment when clients log into their client portal and select "Pay Now" the only option is for them to pay by card. What we would like is the options for our clients to tell us that they have paid this invoice by 'bank transfer' or 'cheque' Thanks
unable to add alias address
already verify my domain but cannot create email
Help - Blocked Account
Can someone please unblock jim at vrxfishing dot com for me? I have been trying for hours and not getting any help - please unblock for me
not receiving some emails - how to check if working
How do I check if email is functioning correctly without waiting for someone to call and wonder why I haven't replied to their email? For the past few weeks there have been some occasions when either someone I know, or someone for the first time, emails me and I don't receive it. I found one DNS management (Godaddy) change suggested in this forum to change mx3.zoho.com (Priority: 50) to 1/2 hour. It was 1 hour previously. How do I find out if it's now working correctly without finding out the hard
Unable to send message;Reason:451 Domain contains illegal character
Unable to send message;Reason:451 Domain contains illegal character ! pls help. my account is mdbaquiran@avaconsultancy.com.ph
Zoho mail stop receiving emails
I have gone through the set up process and zoho mail worked for a while. But now, it suddenly stop receiving emails. Can you help me with this problem please?
Unable to edit aggregate formulas
I don't know if something is wrong on the Zoho end, or mine, but I suddenly mid day today am unable to edit aggregate formulas. It will open the edit window and let me type, but won't let me save my changes, I also don't see the function names in the lower left anymore. Any idea what the problem might be?
Bouncing SMTP. Failure policy error,
Hi. I just received a strange message from a mailing server that says that number of messages are getting bounced by zoho mail server. Reason follows : ------------------ Action: failed Status: 5.1.1 Remote-MTA: dns; mx.zoho.com Diagnostic-Code: smtp; 552 5.1.1 <david.marec@davenulle.org> Mailbox delivery failure policy error ------------------- What is this policy that rejected incoming messages ? That is to say, there are number of messages that were dropped without notification ? Bounce sample
Inbox Layout
Is there a way, that I have been unable to find, to where I can have a list of emails at the top of the page, with the preview window under that, like that is offered in Microsoft? Thanks...
Mail Delivery Status Notification (Delay)
Hi Zoho, We have received a mail regarding Mail Delivery Status Notification (Delay). Please resolve it. Here are the details: From: mailer-daemon@mail.zoho.com Sent: Thursday, November 10, 2016 09:24 To: vd@jbbsgroup.com Subject: Mail Delivery Status Notification (Delay) This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Wed, 09 Nov 2016 21:24:24 -0800 from vd@jbbsgroup.com [vd@jbbsgroup.com]
******REQUIRES RESPONSE, BUSINESS SHUT DOWN BECAUSE NON FUNCTIONING EMAIL*********
First of all, 1. I have been on hold with sales for 2 hours, how bad is the customer service over here. It keeps music running in a constant loop saying im the number one in line. Talk about a slap in the face. 2. Without warning you disabled my ability to receive emails, I need this rectified IMMEDIATELY 3. I have bene trying to upgrade, and it gives me an error message each time. 4. I need a live customer agent IMMEDIATELY
android app - add new account
Hi just trying to add a second account to the zoho mail on my tablet (android version 6.0.1) and all I get is the spinning circle...
MailChimp/Zoho Integration - Best Option for Configuring
Hi Zoho Support, We are trying to integrate MailChimp with Zoho. The first tool we've tried is Cazoomi. I am not sure this is the right tool for us. We do not use Zoho Campaigns. Rather, we use Zoho for Contact and Task tracking. We use MailChimp for our mailing lists. This is what we need to do: In Zoho we have created a boolean checkbox for e-mail opt out (in Zoho). We need to trigger this field to be a "Yes" value if someone unsubscribes from MailChimp The Zoho Email Opt Out field is on the Contact
no recibe mail
8 Problems Category Host Result dmarc continentalgb.com Record Missing More Info blacklist continentalgb.com Blacklisted by CBL More Info blacklist continentalgb.com Blacklisted by Protected Sky More Info blacklist continentalgb.com Blacklisted by Spamhaus ZEN More Info dns continentalgb.com SOA Expire Value out of recommended range More Info smtp smtp.secureserver.net Reverse DNS does not match SMTP Banner More Info spf continentalgb.com No records found More Info smtp mx2.zoho.com Reverse
Request: In the Reports UI for User ad-hoc searches: support boolean logic within a column and between columns (ideally via Criteria builder?)
This is a common wish for us, and I see that this is has been requested multiple times. We see that we could build something of the sort using a stateless form with results shown on an HTML page. Yet... MUCH more powerful would be to support it in the native reports UI . This way, the user may have more flexible ad-hoc options in the search, and most importantly: when results are delivered, the user has all the controls of the standard UI vs. html list. NOTE that the Global search is not sufficient
migrating gsuite suspended mail to zoho
My Gsuite mail was suspended after free hosting expired so I switched to Zoho. How do I get my gmail emails migrated to Zoho mail? It is giving me an error message.
Unable to continue with setup
Hi. I'm having a problem identical to this one (https://help.zoho.com/portal/en/community/topic/unable-to-add-alias-address) and was wonder I could have some help. Thanks!
Transfer mails form gmail to zoho
Hi, i need to transfer my emails and its accounts to zoho.. whats the procedure.. need to make sure all emails are also transferred to zoho account as dont want to maintain a local copy
Account is locked
Hi - one of my mail accounts was blocked because I exceeded the 5gb limit - I have now deleted enough stuff that I am at 3.2 gb. Can you unlock my account?
Errors accessing Documents
I am still getting the Unable to connect to messaging server and all it has in Loading which stops me from typing anything in Documents i have all my spreadsheets in there and cannot update them. Kind regards Robert
Unable to connect to my Documents?
When going into my documents it opens them but then all i get is the Error shown on attachments and cannot update or save them
Cannot update any Docs or send emails
I am getting the Unable to connect to messaging server and all it has in Loading which stops me from typing anything in Documents i have all my spreadsheets in there and cannot update them. Kind regards Robert
unable to remove seconary mail
I am trying to delete the secondary email address manjeet@kkmengg.com . When I click delete, I receive the following message -- " Please contact your Organization administrator ravi@kkmengg.com,to delete your email address." I am logged in as administrator ravi@kkmengg.com, so I don't understand why I can't delete it? and all mails are forwarding through manjeet@kkmengg.com but i want them as ravi@kkmengg.com. please remove the secondary mail manjeet@kkmengg.com as i want it to be a user not an
Restore Deleted Email
I have accidentally deleted an email. Is there any way to restore it?
URGENT No emails
All my inbox is wiped out, I am only seeing 7 emails from months back and I am not getting any new emails. Please fix this ASAP, I run a business and this is reflecting horribly on us. Email id: madhuri@humanebits.com Thanks
Emails in Office 365/outlook deleted items folder don't appear in Zoho CRM
I am seeing an issue with the IMAP integration between CRM and Office 365. If I move an email item from my Outlook inbox to the deleted items folder, the item disappears from Zoho Leads email related list. I move all emails to my deleted items folder and use search to retrieve any I need. I never permanently delete emails. I assume this is a bug? According to the helptext this should work:https://www.zoho.com/crm/help/email/configure-imap-account.html When the IMAP account is set up, your sent
Pls unblock my email id
Pls unblock my email id puja@jumpstartconsulting.in It was blocked due to mail quota exceeded. I have deleted some old mails. Thanks
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