541 5.4.1 Mail rejected by destination domain
Hello, We have not been receiving ANY of our contact requests from our website. Which are obviously essential to doing business online and responding to customers. We have both SPF & DKIM verified in our DNS and we use a professional grade service (mailgun) to ensure email is delivered. While I can certainly understand why this may be considered generic, you have to realize the number of contact requests, welcome emails, forgot password, and activation emails that are sent out are all essentially
Is it possible to update the Case Owner using zoho support API?
I want to update the "assigned To" Field for a ticket using Case ID. The Case ID i am fetching using this API https://support.zoho.com/api/json/MODULE/getrecords?authtoken=AUTHTOKEN&portal=PORTALNAME&department=DEPARTMENTNAME So can anyone please help me in this?
Pivot Tables No Data, Help
List Reports are showing data fine, but our Pivot Tables don't show any data, as if there's nothing in our database. There's also some inconsistencies with "Select/Drag and Drop the Columns"; it's listing some column names wrong. It's as if Pivot Tables is unsynced from our database. Is there anything we can do to fix this?
Missing some emails, not all. Also some emails aren't sending... not sure if it is all
I hope there will be no missing emails later.
Cannot sent and recieve mails
Hi, we have a problem with sending/recieving mails. There could be a problem. Could you help us?
I can't send or receive emails?!
Hello, My emails are down. I am unable to receive or send emails, although it was working fine yesterday. I'm not getting any bounce back alerts, my emails are sending like normal but aren't appearing in my sent box or actually being sent to the recipient. Is Zoho down in general?
Unable to send email and receive email- admin@pmexpertise.com
Initially when testing we were able to send and receive email. Now we are not able to send or receive email. Tested it to send and receive to gmail account. Can you please check and verify.
The email address is already registered with another account which is not a part of this organization.
Hi i'm trying to register the account admin@malaysiantouristguide.com but its giving me that error, how can i solve it? Any help would be appreciated, thanks!
I can not receive mails
I can not receive mails, and this is really affecting our business operations, what is wrong? can someone pls fix this urgently from your end.
Mail Exceeded limit rate
Can you please unblock donna@freshop.ie for mail exceeded limit rate. It is blocking our company sending out employee emails. Thank you Shane
RULES \ How To Add Rules Option
Hello, How to add rules option: FILLED, BLANK in addition to current, which IS, IS NOT, STARTS WITH, ENDS WITH? AN EXAMPLE: Need to create Rule that allows to SHOW / HIDE lower field if upper filed is FILLED or BLANK. It's critically important option. How to do this, in case all existant logics IS, IS NOT, STARTS WITH, ENDS WITH are not relevant? Please explain OR ADD THIS OPTION INTO Soho Form. Thank you.
Notes not saving on CRM Modules
We have customers experiencing this issue. Notes are not saving. Two PC's in our office running Chrome, one works ok the other has the issue.
Saving Notes in CRM 2016
Just switched to new crm 2016, but save button does not save new notes. Still works in old version! Has this been identified as a problem. BR Phil
Dynamically add or remove stages
Is it possible to dynamically add or remove stages from potentials based on another value in the form such as the amount? We have 3 types of potentials (small, medium, and large) each one has a specific set of stages. I would like to only show the stages that are relevant to each size.
Imap Authentication stuck in authenticating mode
I had configured my zoho mail to work in the CRM and it seemed like it was working flawlessly. However, when I went in this morning to try and utilize it, I noticed that it was not connected and I clicked the button to have it connect again. It is now showing 'authenticating' and has been for the past 4-5 hours now. In the meantime though, I am having to copy and paste my email addresses from one application to the other and they are not linking like they should be, which is very annoying. It
error message "nsmail"
Hi, In my crm settings I have added my gmail under imap. Everything works except sending emails ...I got this message in the email popup "nsmail". Anyone can help me ? Bart
Ver oportunidades de usuario estandard
Siendo Superadministrador, cómo puedo ver las oportunidades que crea un usuario estandar? Antes podía verlo en los cuadros de control, pero ahora sólo me permite verlo en los informes. Gracias.
Error receiving emails from specific address
Hello, our systems have an e-mail address (integraciones@hotelesmedina.com) (it's outside of Zoho) dedicated to send notifications to me (my Zoho e-mail account) and my clients. It sends a lot of emails daily and lately I'm receiving this error when emails are sent to me: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: centralreservas@medinahoteles.com:
Location -Time Zone
I set all users with the same time zone GMT+7 but only 1 user show correct time, others show time as default. How could I fix it? Many thanks. Nhan (Ms.)
Unattended Support - Server loses ability to login - Black Screen Only
After installing Zoho Assist unattended access ; I successfully tested; but quickly after installing the client the login screen has gone black, and I am unable to wake it up or pass credentials via Zoho Unattended Access or even via the local keyboard. This happened pretty much immediately after adding Zoho Unattended service to the server. Server 2012 R2 is the OS. Any known issues that have some workarounds/resolutions I can try. I hate to have to remove the product as it seems very promising
I noticed problems in send mass emails in CRM
Hi, I sent a few mass emails from CRM this week. One guy got 4 emails in a row and some people didn't get emails. Also CRM was saying '200 emails sent' when I only selected 100 people. It's very buggy. Is Zoho aware of this and is it being fixed? Tim
Open visual leads?
Hi. I have imported a lot of leads, but they are now only visible to me. How do i change that so every user can access the leads at all time?
file content is not available Message on all Support Tickets
for Every e-mail in every ticket through our Support center, all I see is "file content not available". This has been an issue for over 12 hours. This happens in Chrome and in IE, and does not go away with a Cache clear or History wipe. This is a huge priority for Moderators to fix, unless I'm missing some simple solution.
Embedding Tableau Dashboard into zoho CRM
Has anyone been able to embed a Tableau dashboard into zoho with an iframe or any other means? This is extremely EASY in Salesforce but I can't find any resources on doing it in Zoho. Any help would be greatly appreciated. Thanks!
how do i put a tableau dashboard into Zoho???
I need help embedding a Tableau dashboard into a Zoho view
Outlook Plug In
Hello. We downloaded plug in for one of our users, he installed it step-by-step but plug in doesn't appear in outlook. So, he doesn't see the tab. What might be the reason for it? He uses Outlook 2007. Maybe he needs to upgrade outlook version to 2010? Thanks!
Mapping a custom customer field to apply to it's company and all other contacts in the company
Hello! I've tried searching the forums but can't find a way to do the following: 1. In the Contact detail, we've created a check box for "Has Service", when that contact informs us they already have a company in place that does what we do. 2. I want to map that "Has Service" check box field back to an identical field in the Company detail, and also automatically update that field for all Contacts related to that same Company, and populate that "Has Service" field as positive, so that we don't keep
Sending mail limit 500 / day
Hello there, we setup an automation that send some "system" email from zoho crm to our costumer, i know there is a limit to send 500 emails/days, but what happen if the automation have to send more than 500mail? there is a queue and the crm send it the day after? or we lost the reamaining mail ? thanks - Zoho Specialist for Cloudnova - The italian Zoho partner - Cloudnova.it - Crmfacile.it
Cannot create events
Neither I nor my coworkers can go to a lead and create an event out of that Lead. Every time I try, I get the error message: The action that you intend to perform is not possible Sorry,you have reached the maximum limit in your current edition We are using the newer version of Zoho as well.
Error 4001 when using API
Hello, I have recently implemented calls to Zoho API in my company-developed application. When using those with my own Zoho account I manage to import data in the CRM, but when another person in my company tries it (after fetching a generated authentication token via https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoCRM/crmapi), we get an error 4001 with associated error message "Insufficient Privileges to perform this operation". My understanding is that as long as we have the generated
Auto populate one module field from another
I have one module called Campaign Leads and another called Facilities. The Leads module has a lookup field where I select the facility associated with the lead. When I select the facility that I want to associate with the lead I want to auto-fill a field in the Lead module called Facility Email that already exists in the Facility Module. My goal is to be able to send a mail merge to the facility email after associating the facility with the lead. I want to send a mail merge with the lead information.
I can not receive mails (Urgent)
Hello I can not receive mails, my e-mail is: anton.mayrhofer@williamsburg-partners.com This is really affecting our operations, as i can not receive mails from our clients. Can you please treat this with utmost urgency, and rectify the problem.
Two independent databases
I'm starting a nonprofit that deals with both donors and clients who we collect sensitive information on. We cannot store our donors and clients in the same database - they need to be in completely different file sets and we need to be able to back up both donor and client databases separately. Is that possible with this product and if so, how would that be implemented? Thank you, Miles
What means erecno?
Someone knows what means erecno? This term appears in various examples of code on help center. Stela Wacunzo.
Zoho CRM Product pricing on POs and SOs.
I am evaluating Zoho CRM for a customer. I add a simple product with a Unit Price of $1.00ea. When I create a PO for the item I get the price of $1.00 ea, which is what I want. When I create an SO for the same product and add a the product in the line item I get the price of $1.00 ea. I created a price book for the product with a list price of $2.00 but, I do not get the $2.00 list price. If I select the price book icon on the line item I can then select the price book and the list price will
Incoming Mail Disabled
Hello, Incoming mail has been disabled for jigar.v@thecouponboy.com I tried to enable from control panel but i am a free user, unable to proceed for the same. Regards. Ashish
Zoho CRM Quotes module problem
My ticket No. is 12723482. I'm facing this problem since the up gradation to new UI. Any solution? Neither you’re solving the problem nor giving me any feedback. I’m experiencing one of the worst customer support from Zoho. Can you please give me contact details or email address of your Customer Support head or any contact where can I escalate my request? I searched on your website but there isn’t any information for escalation.
Zoho Doc
Hi Good day. i would like to ask if the zoho docs is like google drive? and, if we purchase how much is the amount that we need to provide? your response is highly appreciated. Thank you :)
Help! Can't recieve emails!
Please help! I have recently set up a zoho account and cannot receive emails. My account is charlotte@gone-walkies.com
zoho.crm.searchRecords
Is possible to use in deluge script Zoho CRM a zoho.crm.searchRecords with 2 or more conditions, like : resp = zoho.crm.searchRecords("Contacts",("(ZCAMPAIGN|contains|ZC) && (Statut Membre|contains|Client) "),1,1);
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