Database Deleted
Hello We just logged into our Zoho Reports account and our database has been deleted, and all the tables we created over the past year are gone. The only thing that remains is something labeled "test" database. We have called support and left message along with sending email to support. If anyone can help please reach out. We have a lot our business dependent on Zoho Reports. Yes the bill has been paid. First thing i checked Thanks
Cannot receive email!! Help
Hello I can send emails but cannot receive them. Please help!
Inbound email marked as Spam in Support
Hi Support, Since you changed the inbound email process last month, I have noticed that the "Mark Spam" feature is not working anymore. If we mark inbound requests as spam, it doesn't stop them! We get several alerts emailed into our support address every day, some of these for example are "Success" reports. So we mark these as spam as we don't need to open request tickets for them. But since the changes last month, these emails now generate requests everyday. What can we do to make the "Mark Spam"
Cannot receive email!! Help
Hi! I just created my account and set up my DNS. However I cannot receive emails but I am able to send out. May I know what is happening? Thank you.
Sorry, Zoho Reports currently does not support plotting more than 4,000 distinct values in Rows.
Hi, My Reports was working earlier but now it doesn't work. The warning message comes on the screen constantly. :/ Sorry, Zoho Reports currently does not support plotting more than 4,000 distinct values in Rows. 'Name,Name,Ad Soyad,Eğitim Tamamlanma Durumu,FinishedDate' has more than 4,000 distinct values. Possibly, you can apply filter to reduce the number of distinct values in 'Name,Name,Ad Soyad,Eğitim Tamamlanma Durumu,FinishedDate'. I have to create this report. But zoho is an obstacle to. I
Can I downgrade from Paid Mail account to free account
Hello, I am in the free mail account and want to upgrade plan but I have some doubts: 1: Can I downgrade after upgrading the account 2: Email sending limit for a paid email account Please suggest me the best answers.
IP Blacklisted
Hi, can you please help me out with a problem with my outcoming emails. I´m receiving this text: " This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. rgaona@estruckline.net, ERROR_CODE :553, ERROR_CODE :5.3.0 74.201.84.163 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution.
Creating a Chart from a Report
In Zoho Reports, is it possible to create a chart from the data generated by a report (instead of a table or a query table) ?
Importing json data creating duplicates and / or missing arrays and nested onjects
I've found when using the Import Data function (Import Files and Feeds) in Zoho Reports to import json data from a site's API server, that when I use version 1.0 of the source's RESTful API (versions are the Swagger revision numbers) I get all the data but many of the records are duplicated, and if I use version 1.1 then I get the correct number of records, but I only get the first level of data and all of the arrays and nested objects are missing. The data is compliant with the specification in https://reports.wiki.zoho.com/Supported-JSON-Formats.html#supported-json-format
Block emails based on top level domain
Is there any way to block emails with a particular tld? For example anything sent from a .ru domain?
Syncing to different mailing list
Hi, I have a paid for subscription to Zoho campaigns and I have been successfully syncing new contacts from Zoho CRM to a mailing list that automates a series of emails to the contacts as they get added to Zoho CRM. I am now looking to add new contacts to different mailing lists to receive different series' of emails based on how the contact was introduced to us. Can a member of the forum suggest a series of steps to follow to be able to achieve this result? Thanks. Lockridge Holt
Existing contact sign up
Hi, We are going to be inputting contact details in Zoho CRM who have download a number of different digital information products we have developed. We then have Zoho Campaigns set up to sync with Zoho CRM to sync contacts to a master mailing list. Then, a workflow to sub divide that master list into smaller lists and a sign up autoresponder to send them a series of emails immediately after we have added them. In the product we have developed we are going to be inviting the contact to a separate
Transactions: ALL
Under a Contact record, Transaction link, there is a filter drop down for invoices, credits, etc. Please add an option "All" to the filter so we can see a list of all transactions on the same page. Thank you, Rob
Still awaiting Zoho Response
Please see link to previous discussion: https://help.zoho.com/portal/en/community/topic/not-receiving-emails-5-4-2016#2266000007993579 The response time for this has been so slow, I need this sorted please hence me raising a NEW issue. I have sending issues (Error 421) and my client can't send to me from Outlook (Error 552) - it works for her only via webmail. My client is in my VIPs and address book. Thanks
Deleting all banking transactions
Hi I would like to know how to delete multiple banking transactions in the Zoho Books at once which are un catagorized.I couldnt find a way for that. Thanks in advance
Microsoft Web Outlook.com
Outlook.com does not connect with zoho.com pop server. If you create a outloo.com email account and then add a send and receive account to the email account options, outlook.com says there is a problem and also states "This account cannot currently receive email. Click Details for more info." on details, "We couldn't get your messages: There was a problem connecting to the other server. If you've been seeing this message for a while, consider checking your account settings or contacting your other
Problem with Custom Rules for Calls Created KPI
Hi, I’m evaluating Zoho Motivator for our team. I need a KPI for calls created. This exists as a default KPI. I want to set a parameter for the KPI so that it only counts calls for a certain length or longer in order to discount calls that were quick hangups, etc. However when I add the under “Other Custom Rules” > Call Duration > Greater than Or Equal > 1 — the results in the target show the user making 0 calls longer than 1 second. However, as I look through her call record she’s made over 20
Translation Portuguese
Hello, how do I change the strings of Portuguese Brazil translation? Is completely wrong, many translations can not understand. For example: Wrong: Endereço de correio-e: Correct: Endereço de email: Wrong: Palavra-passe Correct: Senha Wrong: Esqueceu-se da palavra-passe? Correct: Esqueceu sua senha? And many others.
2 domains e-mail
Hello I have 2 domains, matteo-innocenti.com and tuscanywed.com the first one works fine, the second one has only mail forwarding option but there is no chance to receive mail directly to info@tuscanywed.com and send e-mail with that account. how can I solve this matter ? many thanks in advance
ERROR_CODE :553, ERROR_CODE :5.3.0 74.201.84.163
Help! I keep getting this message when trying to email my clients ERROR_CODE :553, ERROR_CODE :5.3.0 74.201.84.163 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution. Please help me!!
My zoho site keeps redirecting and does not load properly.
My Zoho site www.gatewaycomix.com when clicked on says the following: This webpage has a redirect loop ERR_TOO_MANY_REDIRECt Please I need help with this matter ASAP. Thank you!
Why are my email templates formatting incorrectly? and my merge tags work at random?
I've created an email template to use with for my team called: Potential Podcast Guest . I've tested it three times. In the first situation, I sent an email using the template from a gmail account to a .me account. In this situation, the ${User.First Name} tag worked at the bottom of the email, but not in the the middle. Beyond this the formatting was fine while viewed in Apple's Mail. In the second situation I had a member of my team send an email from a gmail account to a msn.com account, that
Account Assignment
How to assign an Account, Contact & Potential to a Team?
Customize the Quote Layout
There is no way to add columns to the product line items in the quote template. You have only 5 and they are not adjustable for width either. Right now my quotes show list prices and the total at the bottom is the total DISCOUNTED price so the math does not even add up. I am embarrassed to even write quotes with ZOHO now.
Tasks - Save and Create related record
Hi I'm kind of new in the Zoho CRM universe but not in the CRM one. I would like to know how to keep, for example, the related lead on a new task. On an existing task, associated with a lead, I "complete" it and click on "Save and Create". Thw new task ask me for the associated record. How could I pass it from the previous task? Thanks Danny
Potentials Counted Multiple Times in custom Potential Reports
Hi, There seems to be a strange bug wherein when I run a custom report for Potentials it multiplies the amount of the Potential by the number of Stages I've tracked the Potential through. For example, if I have a Potential that closed at $10,000 and I tracked it through seven Stages, it will tell me the total for that amount is $70,000. My settings for this report are as follows: Report Type: Summary Columns: Potential Name, Amount, Quarter (custom field) Grouping: Quarter>Ascending, Potential Name>Ascending
I do not have an email setting tab like in the video
Hi there I am totally new to this crm thing. I am trying to merge my email contacts into the system. i watched the video on setting up email but under the settings tab there is no link for email settings like it showed in the video? I am using the free one to try it out since i am the only sales rep at this time. Please help.. Thanks
Adding a new user hangs without warning
When adding a new user in the Control Panel, it keeps showing the Loading message forever. But, the underling POST request to https://mail.zoho.com/cpanel/userDetailsAct.do is returning a 500 Internal Server Error and "Invalid input" as the HTML response.
Cannot send email - 74.201.84.163 curretly blocked
Hello, can you please resolve - registeredsite.com lists 74.201.84.163 as blocked. ERROR_CODE :553, ERROR_CODE :5.3.0 74.201.84.163 Your message was rejected for possible spam/virus content.Please ask your email provider to visit http://emailadmin.registeredsite.com for resolution. Thank you. Renae
How to share de mail box with 2 users?
Hi, I'm the assistant and I need to be logged under my user, but also needed to work with inbox from my boss without having to log under his user, so he can track what is done by me, and not by him. I can't find how to set it up! Thank you
Delete a Campaigns Account
Dear, I need to have a Campaigns account closed for mfrances@ascensoxxi.com so that I can create her as an user in the right Campaigns organization. I understand that this wont affect her email account. Please help me out.
cfhttp tag breaks with encoding
I am using the cfhttp tag for a form post to zoho support. The url to send back to is encoded like this: "http://www........" and so on. This #x3a; (pound sign) breaks the cfhttp tag even when I escape the # as ##x3a; I have tried everything I can think of to submit the cfhttp tag. Without encoding, with it, escaping it. It just won't work. Has anyone else run into this?
Delete Campaigns account
Hi! I've created an organization account by mistake for Campaigns. I cant removed.
Convert lead to contact.
Hi, In the page: https://www.zoho.com/crm/help/api/convertlead.html. Two api to convert lead. XML Format: https://crm.zoho.com/crm/private/xml/Leads/convertLead?authtoken=Auth Token&scope=crmapi &leadId=entity Id&xmlData=POTENTIALXMLDATA JSON Format: https://crm.zoho.com/crm/private/json/Leads/convertLead?authtoken=Auth Token&scope=crmapi &leadId=entity Id&xmlData=POTENTIALXMLDATA For the xmlData=POTENTIALXMLDATA in JSON Format, do I need to input json format or xml format. Could you provide example
Importing Accounts - to update a field
Hello, I have about 500 accounts that need to be updated. The accounts are already in CRM, and I do not want to change anything other then just one field or make a duplicate. I just need the date of a field to be updated. The field that I want to update is united only the dates are different depending on the account. Do you suggest any way how to massively import this update to the field without having to rewrite all the accounts, or me having to update each field in each account separately? Thank
CRM campaign - automating the 'add existing contacts' query
Every time we go to launch a campaign, we have to create and run and select contacts from a query. Seems that we should be able to: 1. create and save a contact query for each campaign, and 2. have it run automatically on some schedule, or launch it manually as needed. 3. have the option to completely replace the contacts that exist in the campaign. Is anyone facing the same challenges with CRM campaigns?
not receiving mails in inbox
Dear Zoho team, We are not receiving emails since around 3pm today. Please check and fix this. Also, if you find any emails queued up, please release them. Piyush
MX records
Hi there, it's been 24 hours since I set up the MX10 and MX20 records for my domain. They are shown in my provider's DNS settings but not at mxtoolbox.com. Therefore I can't receive mails for my domain. Did I do something wrong? Thanks for your help!
Mass-import date values
I found it hard to understand what date format to use when mass-importing rows into a view. Looks like it has to be : dd/mm/yyyy . Looks like : mm/dd/yyyy or yyyy-mm-dd would not work. How is this configured for the view? Or is this configured at the account level?
why most of my entries are not shown in the calendar?
Hi, I have created several tasks and events. I see them in the activities, but they are not shown in the calendar. Only one "call" is shown... Why is that? Also my co-worker added tasks, but I don't see them in my calendar. He got the same problems as I have with not shown in the calendar. Thanks for your help. Paul
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