Here is what happened in the world of Zoho last week, as discussed on Episode 84 of the weekly podcast, The CRM Zen Show.

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Zoho News

• Zoho Cancels Zoholics Due to COVID-19 Fears
  • We are really going to miss the event as we look forward to this all year.
  • Zoho will be issuing refunds to all ticket holders shortly. We will post the details on our blog when we get them.
  • And Zoho Isn’t the Only Company To Cancel An Event
    • A full list here
• Zoho Cancels Meetups Due to COVID-19 Fears
  • Here is a list of all Zoho’s canceled events for the next two months.
• Zoho Corp announces 'work from home' to all employees
  • As in ALL employees worldwide.
• Zoho Showtime Advanced Features Now Free Until June 10, 2020
  • And since people are working remotely.  Zoho is opening up its advanced features in Showtime for free until mid-June.
• Update Your Zoho Desk Domain-Mapping ASAP
  • If you had Zoho Desk for a while, you may be pointing to an invalid domain map.  
  • Point your CNAME to desk.cs.zohohost.com
  • All other mappings will expire on March 15, 2020.
• Roll-out Announcement for New CRM Record Pages Look and Feel
  • We’ve talked about it for a few weeks. You should start to see it in your CRM starting this week!
• Zoho Sheets Get’s Picklists
  • A much easier way to add in-cell picklists then the standard data look-up used in Excel and Google Sheets.
• A List of Last Months BackStage Updates
  • I think we have covered all of these, but in case you missed it.  Here is a roundup of the previous updates.
• Zoho Assist Adds Unattended Access To The Professional Bundle.
  • The update allows your IT department to manage a large group of computers by mass deploying the unattended access agents.
     

Notable Mobile Updates

• WorkDrive Mobile Updates
  • A bunch of updates for both Android and iOS in this release.
• Zoho People iOS Update
  • Call Directory Integration.  View the caller’s info inside Zoho People Application.
  • WhatsApp Integration

Implementation of the Week

• Backorder Reporting in Zoho Analytics
  • Utilizes Zoho Inventory - Zoho Analytics connector
  • SQL Table to calculate current stock on hand, current open sales order quantities, and current open purchase order quantities
  • Summary table of items, filtered to those with where open sales order quantity is greater than current stock on hand
  • Provides a single view to see all items that are back-ordered, categorized by the vendor
  • Open purchase order quantity highlights items where the new purchase is not necessary

Things We Noticed

• Stacked/joined filters in Zoho Analytics dashboards

This Weeks Reads

• Zoho – A True Unicorn - by Thomas Wieberneit for CustomerThink
  • Another article covering last month’s ZohoDay.  A lot of nice insight here.
• Zenatta Blogs

• • Sending Just-in-Time Emails with Zoho Campaigns + Zoho CRM
  • Set Up Your Next Event With Zoho BackStage

Application / Plug-In of the Week

• WorkDrive add-on for Gmail & Here is the link to the Extention in the Chrome Store
  • With the WorkDrive add-on for Gmail, you can: 
    • Pick files from WorkDrive and send them as email attachments 
    • Save incoming attachments to any Team Folder within your WorkDrive account

Tips and Tricks

• Convert a message on Cliq into a task on Zoho Connect
  • Linking up two of our favorite applications.  Connect and Cliq.
  • If you have nothing to do on a Saturday afternoon.  Give this implementation a try.