Zoho Assist wants a proxy while on VPN and it annoys users as they say it comes up at least once an hour
Hello is there a way to disable the popup for proxy request or just disable it entirely?
Signo Ampersand &
Al agregar el signo & en el editor de texto en automático agrega una leyenda posterior ejemplo &, sugerimos que no lo haga el editor, que solo deje el signo. Gracias
login doesnt save
hello, the Zoho assist desktop app doesnt save my login account, its irritating. Can you guys please fix it.
Zoho Assist - Failed to join session
Hi, We are receiving the error below when running from a Dell laptop. They are running the .exe from a local drive. Any insight to this error would be appreciated!
Device search
1. When searching devices , it would be nice if it would also show results with all devices from group with that name. To clarify, if we type Zoho in search devices, and there is group named Zoho with devices that don't have Zoho in their name they don't show in search results now. We understand there is group search, but it would be more simple with just one search. 2. And in search results if you could add column with group name, so when searching for example name like server it show
Branding
Hi I would have to say the level of branding allowed is definitely underwhelming. Compared to your opposition it is virtually non-existant I would have thought the widget at least should be customisable for at least the logo, everything is zoho assist with a token effort to add our logo in
zoho assist desktop does not remember me
when i fill up the login screen of assist desktop, i can mark a "remember me" checkbox. i think this would help me, that i don't have to give all credentials again, when i start assist desktop 20 min later.... the browser plugin works very well i think this is a problem
"There is no disk in the drive..." (solved)
When I try to connect to one particular computer (Windows 8) that has Unattended Access installed on it, the remote computer has a box that pops up on its screen saying: [ZMAgent.exe - No Disk] X There is no disk in the drive. Please insert a disk into drive D:. I have to have someone at the remote computer click on Cancel or Continue before my Zoho Assist finally connects to that computer. Any idea what's going on and how to fix this? The other two computers (Windows 10) that have Unattended
Our customer console gets a makeover.
We are changing the look of our customer console for better usability and to add more features. With the new console, the customer will have more functionalities to work with during the session. The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings. You can also check the active participants involved in a remote session. Along with these new features, we've retained our existing features like annotation, chat, and swap screen. We hope the new
Unattended Remote Access - Join, not Connect
Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?
Local Tab Key Stops Working in ActiveX Mode
I noticed the other day that my Tab key seemed to stop working on my local machine. At the time I was connected to a remote laptop on the other side of the room, but didn't think anything about it. A little while later it started working again, so I thought it might just be as a fluke. Today, I rebooted the local PC - tab was working. I did an unattended connection to the laptop and noticed the tab stopped working, but it was working on the remote machine (checked that thinking it might be the
Screen Blanking Typo
There is a typo displayed to the customer on screen blanking. Where it says "Ctlr+Alt+Del" should be "Ctrl+Alt+Del"
Mass Deploy to Liinux Computers
I have a script that automatically runs the install of the agent on my linux boxes. The problem is if the box was already installed previously it shows up more than once with the exact same hostname in the Unattended listing. Is there a way to install that will not overwrite if it is already there or is there an option to deleted multiple items for delete from the interface?
Zoho assist api
I need to provide technical assistance to customers is there any api for zoho assist.
Remote Assist Reboot - User can't login
Last night one of our support agents was using Zoho Assist doing a remote assist session. A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error. Is this a known problem? Any thoughts? Awaiting customer to arrive at work today to attempt safe mode boot.
could not clear checkbox "techincian info box"
please help - i accidentially marked the checkbox "Technician Info Box" and now there is always an info box to accept, when i'm connecting. i tried to uncheck the checkbox - but it doesn't work can someone help me, please
zoho assist desktop says offline
i just installed zoho assist on 3 windows 7 desktops in my office. it works fine on 2. but the third one it when viewed remotely via unattended access appears as offline. i know its not offline bc I can see it across the room. also if i am at it I can access the other pcs with zoho assist. ie they are not offline to it but it is offline to them. very odd. please help
zoho unattended installer - network connectivity not present
Hi, I have a win10x64 pro machine on which i have zoho desktop, i am logged in to zoho web, and able to start a zoho remote session to other unattended devices and manage them. Can someone please tell why the ZA unattended agent setup (installer) exits with: "Configuring unattended access failed due to the following reason: The network connectivity is not present or not started." I see the agent installed, i can start it, but it does not log in even though i have already added as allowed app to firewall.
Zoho Assist Segmentation Fault
I'm looking to move away from Teamviewer and purchase a license for Zoho Assist, but I use Linux as my operating system and I'm now running into the issue below. I've recently installed Pop OS 19.04 (a derivative of Ubuntu) Linux OS and have tried to install the x64 appimage (for technicians) several times. Each time it adds a desktop file to the app launcher (Gnome Shell), but when attempting to launch the app it gives the message "segmentation fault" with no further information. I've removed the
Black or blank screen by default for certain unattended PCs
I saw this as an earlier topic but it was not finished. I see that I can on purpose blank out a remote screen, but we need the ability to have the screen blacked out on sensitive machines by default, and not to have to rely on the remote user remembering to black out the screen when they connect. Is it possible?
Unable to connect to unattended clients
Hi Zoho I'm having problems connecting to some unattended access Windows 10 computers. I have been connecting to these computers without issue for some time. Problem started last night. In this example, I have 3 unattended computers on the same network. I can connect to one, but not the other two. I simply get to the following screen and can progress no further. Here is what I've done to try and resolve the issue: 1. Disconnected one PC from LAN and connected to mobile 4G hot spot to rule out LAN
Is there a way to auto minize or stop Zoho Assist to pop-up when accessing Android unattended?
Dear all, Is there a way to auto minize or stop Zoho Assist to pop-up when accessing Android unattended? The purpose of Unattended is to be able to access when the user is not present online. So, why showing the application on Android when connected? How to avoid this? (auto minimize or stop the application doing this) Thanks, Jean-Frederic
Firefox Extension Signing
HI, Since Firefox version 48, Extension signing is now mandatory, that is cannot be overridden using the previous "xpinstall.signatures.required : false" config change. This has caused the Zoho Assist Firefox plugin to be disabled in my browser and cannot be used. Are there any plans to get the Zoho Assist plugin updated and signed to resolve this? Thanks, Paul
Representative's console stops responding and has to refresh/reload
For some unknown reason and on a random basis, the remote session seems to drop/stop responding. After a few seconds (10-30) the screen seems to reload on the remote computer then starts responding again. I primarily connect using the unattended computers option. Why does this happen?
Windows 10 OS and some applications stop responding on remote machine
The remote computer is unstable after connecting to an unattended Windows 10 computer. The local user nor I can close some apps. Sometimes we can't even get the computer to restart without holding down the power button. Disconnecting the remote session doesn't clear the issue. Very frustrating when this happens while you are trying to resolve or assist an end user. Why does this happen? Thanks,
From ZOHO JAPAN COMMUNITY
Hi everyone & Hi Especially ZOHO Assist developer team I am using Assist and using customer remote support. We have more than 10 customers using by remote support in Japan. But Customer says [ Why not Japnese? Why use English Only Enter Join session?] We usually answer [ZOHO assist is not support in Japanes, Sorry] But we found. using chrome by chinese. Already change language to chinese. Is it easy change to Japanese? So, I want tell ZOHO assist team, Why not change? If you have no time ,
I don´t remenber the password for superadministrador account
How I can reset the password ? because when use the option for reset not have the option for secundary email, only phone number, the problem with the phone number is that is mistake.
Connect button greyed out
Ive installed unattended access on 6 machines, but 1 of the machines says its online but the Connect button is greyed out. All the others are fine. ive tried uninstalling and reinstalling the software, but same issue. Nothing special about this machine, its a windows 7 machine like all the others.
Customer clipboard limit exceeded
I attempted to remote into my computer and had to create a report in excel. I attempted to copy data from my SQL Management Studio Server and upon doing so, received an error that clipboard limit was exceeded. I know my computer is capable of copying the data because I copy more data than the data set I was working with locally. I was using Chrome to connect. Both systems were Windows 10. Please provide a solution as this is one requirement that we need to take on this product in full.
Zoho Assist just dropped connection and won't reconnect
I was just using Assist to work on a machine in a different location. Then it just stopped. I lost the connection. When I try to reconnect, it just keeps me waiting. The status in the panel shows the machine is connected. I need to finish something in the next 4 hours. Hope someone can help. Thanks.
Zoho Unattended Assist do not reply on linux machines
Hi to all. I'm trying trial version of Zoho Unattended Assist with 3 windows and 2 linux machines (one is raspberry pi). Few days ago I'm experimenting a problem with the linux remote machines. Connection is made without problems but after that there is no more response, in all linux remote machine. No click response, no mouse movement response. No problems in windows remote machines. Is anyone else experiencing a similar problem? Thanks. Ivan
Zoho Assist desktop Software
Hi, We need install Technician remote exe on programs files, because the Software Restriction Policies. (Cant run EXE in profile folders) There is any installer? (Not Unattended software) And other problem is about PROXY settings. We have a huge WPAD proxy script configuration and the Zoho Assist Software same times not work. Can we have an INI file ou registry setting to force a specific PROXY for ZOHO? Thanks, Best regards,
Can I restrict technicians to only certain computers?
We are considering switching from LogMeIn to Zoho. So far everything seems great. One issue we are having though is I cannot figure out how to restrict technicians so they can only connect to certain computers. We will eventually have around 500 machines in Zoho, and we want some techs to have access to all of them. We would also seperately like to have other techs be able to log in but only see one or two computers, is this possible? I can add techs to different departments but I cannot figure
I have the Free Assist plugin for Chrome on my Windows Computer
I use my Google login. I sent the assist request to my son who is running Linux Mint 19.1. It asked him to download an app called connect, it downloaded (connect 64 bit) but no right click menu options showing up like the instructions say. When he clicks on connect it says it doesn't know what package to open it with. I just want to remotely help him on his laptop. I don't need him to be able to remote into anywhere. In fact I don't even need unattended, just to be able to remote in when he needs
Big Zoho Fan - Question now on Assist which I am now using
I am on this side of the Assist so I go onto people's computers. I am using unattended access. Apparently when I show up they know I am looking at their screen and wondering if there is a way to show up anonymously?
Unattended Support
I know I have seen other articles on this forum about Unattended Support licenses, and I just wanted to hit on that and a couple of other points. I would love to use Zoho Assist as my primary way of doing remote support for my customers, but i believe the product is still in an infant stages. Currently I am using Connectwise Control, which for 54$ monthly (which is what I pay) I get unlimited unattended access licenses, which is a big plus for me. Granted, i am only using 49 unattended support installs,
Clients not receiving Remote Access e-mail with JOIN SESSION link
Hello all, ever simnce today, I haven't been able to send any remote session e-mails from within Assist. I am able to initiate a session, but the clients never receive the e-mail. I had them check their Junk/Spam folders. I also tested sending one to my own private e-mail addres and nothing... Thank you in advance.
Unattended Installer
Tengo un probleme al instalar el acceso desatendido en las computadoras que quiero dar soporte remoto, en mi cuenta ya tengo 7 maquinas que se instalaron y puedo tener acceso remoto pero cuando quiero aumentar mas maquinas o computadoras al finalizar la instalación del programa me sale una falla ya intente con varias computadoras y me sale el mismo error, pero cuando borro una computadora a la que tengo acceso remoto recién me deja instalar otra computadora para que tenga acceso remoto o desatendido
Unattended Support not Connecting
Hi, I'm having an issue this morning where I am unable to access any of my 50+ PC's on Zoho Assist Unattended. They are showing as Online but when I click on them they start to connect and get stuck on "Starting Support Session". Speaking to my clients, it seems they get a pop up asking them to enter Proxy details. They aren't behind a proxy. Please help, I need to help customers! Thanks,
Assist won't connect to any PC's at one location
We have users across different locations, all of which used to be able to connect with Zoho without issues. In the past 2 weeks we can no longer connect to any PC's at one location - they all have the Unattended Access version installed, but when you Connect via web or desktop app the connection just stays on 'You'll be able to access the remote computer shortly'. Access to our other sites is possible as normal. Any ideas on how to resolve this, please? Example session key=724952820 and key=979388846
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