ManageEngine Vulnerability
I have a license/subscription to Zoho Assist and I received a notice there is a security vulnerability for ManageEngine per us-cert.gov. Does this vulnerability affect Zoho Assist or other Zoho applications? https://www.us-cert.gov/ncas/current-activity/2020/03/06/zoho-releases-security-update-manageengine-desktop-centralCheaper Plans
I am sure this has been mentioned before but i wish there were a few more plan options. IM just a home user interested in unattended access and i dont need 25 computers. I wish there was a $50 a year plan option that i would be able to justify. While the free plan does work for me there are some feature (like file transfer) that are really needed for myself. Thing is, $100 a year isnt really unreasonable but i only have 3 computers and i just cant justify that cost. I could justify about half thatSetting up Security and Compliance
Hi, When I got to the Settings -> Security & Compliance, I try to edit the Data Protection -> Confirmation Prompt settings, however when I click on the gear highlighted for any of the options such as the "File Transfer", it just takes me back to the top of the general settings page.Zoho freezing immediately after connecting to clients
Not sure why...but Zoho Assist is freezing immediately after connecting to clients. It seems to only happen to clients that are on a WiFi connection at their office. The wired PCs connect and do not freeze. UPDATE:: I closed all browser windows with Zoho and cleared my browser cache and that seems to have taken care of it. Strange that it only affected laptops on WiFi and strange that my cache would affect that at all.File Transfer Entire Folder (Exceeds 40 files)
If this capability exists, please explain how to use it. If it does not exist are there plans to include it?Unattended VS One-time remote session
Hi, I'm looking to have a downloadable file for customers to use when going to my website, and they would click on a link which would then download a file. They open the file which gives me a one-time access screenshare with their computer. I see that you have this for the unattended installer, but where can I get this for the one-time session? The attached screenshot is where I thought that it would be: But this assumes that my customer can get into his email, and I know that I can have them openBitdefender 2020 labels Zoho Assist as Trojan
After installation of Zoho Assist, Bitdefender labels the connect.exe file as Trojan. Name of threat Trojan.GenericKD.32880816 Blocked file C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\Connect.exetr_TR keyboard Special Char
I'm using the Zoho Assistant Standard Edition. I like it so much. Introducing my friends. However, I have a problem with keyboard usage. I can pressing ALT GR + 4 type $ but this shortcut is does not work. Instead, the file menu opens in the application (File>Open....). I need to use alternative methot CTRL + ALT + 4 to type $ in the application. This technique is quite difficult for a staff member and disrupts habits. The same problem also applies to the characters I specify below. @, |, #, $,Free forever plan - number of technician installations?
I've decided to try Zoho Assist since other vendors offering similar services have issues when it comes to trusting that users truly are practicing personal use. With the Zoho Assist free plan, this shouldn't be a problem anymore. So, my basic setup is the need to remotely manage the number of computers that is well within the scope of the free plan (5 unattended computers). I know that there is only 1 technician possible in the free plan. My question is; is it possible to have multiple installationsUnattended Access on Linux = Grey/Black Screen
Hi Guys I am currently trialling ZohoAssist to provide remote support and remote user access to some of our office based PCs. Half of our workforce use Fedora Linux, and though I have succeeded installing the Linux ZohoAssist agent, and confirmed that the service is active, I am having difficulties. I see the machines in the ZA console and they show as online. I am also able to connect successfully, but once connected, all I see is a grey screen with the ZohoAssist blue bar on the left side of theAssist - ActiveX Window
It would be nice to see the name of the connect device somewhere. Currently, the only place to see the name is in the taskbar when hovering over the assist application. It would also be nice to have to option to have the Assist window resize to the remote screen resolution or to be full (which is the current behavior) Even though there is an option to keep the toolbar always visible, there is no way to hide it. It's always visible regardless of the setting.GPO Deploy - Step 4 instructions are wrong
4. In start-up properties, choose "Add in Scripts" tab browse to choose the ZohoAssistStartupScript.zip file and apply. This needs to be corrected. Should be, choose "Add" in scripts tab, browse to network share location where the startup scripts are stored, select ZohoAssistSetup.bat, click OK, click OK to save the Startup Scripts Properties.Extension for GPO deployment file ZohoAssistStartupScript.zip
It's not a big deal but at the same time it should be a quick fix. I used the link to download the "ZohoAssistStartupScript.zip" from the GPO deployment page but the file is downloaded and saved as "ZohoAssistStartupScript_Support" without the .zip extension, so whatever application is registered to handle .zip files is not associated with it and causes the application selection window to open asking for the application that should be used to open the file.Allow file transfer window column sorting
It would be nice to be able to sort in the file list window. I wanted to sort by modification date and was surprised that you can't sort by any of the columns.Can we add a meaningful note or name (like devices) to a temporary remote session that is visible in top left screen? You currently have this function for unattended access screen.
Like to use a custom entry like "Devices" in unattended access. Temporary sessions do not have custom or remote session screen just has number - would like to be able to name it something meaningful when we have multiple screen open and need to know who we are talking to.Blank screen on an Ubuntu client prior to logon.
Connecting to an Ubuntu 19.10, all I get is a blank screen (in Zoho). Once I log in to the system, I am then able to see the remote desktop. I am currently using GDM/Gnome.Is there a Zoho Assist free forever version?
This web seems to suggest there's a free forever version: https://www.zoho.com/assist/pricing.html https://www.zoho.com/assist/plan-comparison.html However, when I installed and tested it, it's offering me to pay after the 15-day trial period and on my Zoho account, under subscriptions, it doesn't show what account type this is. I wonder also if the free version includes unattended access, the two webs above seem to contradict themselves. Is there a free version? Any help much welcomeError when trying to download unattended agent.
Good day, We are attempting to download the Unattended agent from our portal and we get the following message. {"error":{"code":1022,"message":"User Action not allowed"}} Also, to go along with another error I saw in another thread, we are also getting the issue where the proxy is being requested. Lastly, we get a message that the server is acknowledging the request, but refusing it if we use a copy of ZA_Access_Support.exe for unattended access that we have downloaded previously. I'm assuming thatZoho assist errors
Hi guys, Having a couple issues: 1. {"error":{"code":1022,"message":"User Action not allowed"}} appears when attempting to download unattended installer when clicking on the download link. It also appears when clicking COPY for a weblink. This account is the OWNER. 2. I have tried to change owner to another member and it says its "successful". However, no changes are actually made and this account is apparently still the owner.Assist is not opening
I am a new user to Assist and when opening I am just seeing a spinning circle on screen - why is this?Slow File Transfer
I purchased Zoho Assist to further evaluate the product. When I send a file to a client PC the speed maxes out at 6 Mbps. On the same PC's and the with same file using Splashtop I get 60+ Mbps. I have 1 Gig fiber and the client has 200 Mbps download speed. I tried at different times and made sure the client network was idle. Is this normal?Unattended Access Installer Suddenly Requiring Proxy Settings
Hello, We have been using Zoho Assist and the unattended access portion for some time now. We have a giant list of computers that we unattended access to and have never run into this issue before. Whenever we try to install the unattended access, it refuses and asks for proxy settings. I read that it is supposed to, on its on, grab the correct proxy settings from the browser. However, it does not seem to be doing that now. Any reason why? Thanks!Descarga de acceso desatendido
ERROR en la descarga de archivos para acceso desatendido, apoyo por favor.Error en descarga acceso desatendido
Error en Descargar el instalador de «Acceso desatendido» para configurar su equipo para el acceso desatendido. Solicite su apoyo por favor. Error al descargar el instalador de "Acceso desatendido" para configurar su computadora para acceso desatendido. Solicite su apoyo por favor.Error al bajar la liga para soporte desatendido
Hola, me envia este mensaje al bajar la liga para soporte desatendido. Requiero ayuda me urge. GraciasZoho Assist | Desk email subject issue.
Hi Zoho Team When inviting my customers to join a remote session via the Zoho Desk ticket, they receive an email that looks like below. Hello , I've initiated a Remote Support session regarding your ticket, <#229664000005715001: Potentially unwanted application file >. It would help me view your computer and resolve the ticket quickly. As you can see, it doesn't contain the correct ticket number, just a long string of numbers. Hopefully you can resolve this. Many thanks JasonZoho Assist Unattended access is not opening
Hello, I'm trying to connect to a laptop registered on unattended access. The laptop is physically present in another country and I'm in India. When we try to open the Unattended access tab, it keeps on loading and none of the devices are displayed. My other colleagues residing there are able to access in instant. I have attached the screenshot for reference. I have tried to change the network provider, restart my laptop couple of times, cleared cache and again tried to access but nothing seems toZoho Assist session time inquiry
Hello, Is there a way for have time automatically added to a Zoho Desk ticket from the time spent during a Zoho Assist session? I know a session summary including the time spent is added to the ticket notes, but it would be nice if this time was automatically added to the tickets time. Thanks, JoshUnattended Multi Monitors Error
I recently upgraded to Zoho Assist Professional. Once I upgraded, I started receiving an error message on my unattended PC's when I attempted to change monitors; "You're currently in free edition. Upgrade now to access this feature." I contacted Zoho Assist support and received this reply. We had a breakage in our features earlier due to which the Send CTRL+ALT+DEL and the multi Monitor navigation options were also available for the Unattended Access computers in limited features. ThatAutomatically Track Time in Zoho Desk for Zoho Assist sessions
Hello, We have Time Tracking set to Automatic in Zoho Desk. We have the Zoho Assist integrated into our desk. Is there a way to set Zoho Desk to automatically add the time spent during the Zoho Assist session into the time history for a ticket? I have not been able to find an answer to this looking through the community and Knowledge Base. Thanks, JoshZoho Assist invites not going out
I'm new to Zoho Assist so perhaps I'm missing something. I'm thinking of switching over from Teamviewer, but so far have found the invite by email functionality of Zoho to be non-functional. Invites simply don't reach the customer. They can use the link I send and I assume they can also join using join.zoho.com by entering the session ID I give them. For me, the invitation feature is important in representing a trusted email from me to my clients. Can you let me know why this is not working.Zoho Assist wants a proxy while on VPN and it annoys users as they say it comes up at least once an hour
Hello is there a way to disable the popup for proxy request or just disable it entirely?Signo Ampersand &
Al agregar el signo & en el editor de texto en automático agrega una leyenda posterior ejemplo &, sugerimos que no lo haga el editor, que solo deje el signo. Graciaslogin doesnt save
hello, the Zoho assist desktop app doesnt save my login account, its irritating. Can you guys please fix it.Zoho Assist - Failed to join session
Hi, We are receiving the error below when running from a Dell laptop. They are running the .exe from a local drive. Any insight to this error would be appreciated!Device search
1. When searching devices , it would be nice if it would also show results with all devices from group with that name. To clarify, if we type Zoho in search devices, and there is group named Zoho with devices that don't have Zoho in their name they don't show in search results now. We understand there is group search, but it would be more simple with just one search. 2. And in search results if you could add column with group name, so when searching for example name like server it showBranding
Hi I would have to say the level of branding allowed is definitely underwhelming. Compared to your opposition it is virtually non-existant I would have thought the widget at least should be customisable for at least the logo, everything is zoho assist with a token effort to add our logo inzoho assist desktop does not remember me
when i fill up the login screen of assist desktop, i can mark a "remember me" checkbox. i think this would help me, that i don't have to give all credentials again, when i start assist desktop 20 min later.... the browser plugin works very well i think this is a problem"There is no disk in the drive..." (solved)
When I try to connect to one particular computer (Windows 8) that has Unattended Access installed on it, the remote computer has a box that pops up on its screen saying: [ZMAgent.exe - No Disk] X There is no disk in the drive. Please insert a disk into drive D:. I have to have someone at the remote computer click on Cancel or Continue before my Zoho Assist finally connects to that computer. Any idea what's going on and how to fix this? The other two computers (Windows 10) that have UnattendedOur customer console gets a makeover.
We are changing the look of our customer console for better usability and to add more features. With the new console, the customer will have more functionalities to work with during the session. The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings. You can also check the active participants involved in a remote session. Along with these new features, we've retained our existing features like annotation, chat, and swap screen. We hope the newNext Page
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Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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