Big Zoho Fan - Question now on Assist which I am now using
I am on this side of the Assist so I go onto people's computers. I am using unattended access. Apparently when I show up they know I am looking at their screen and wondering if there is a way to show up anonymously?Unattended Support
I know I have seen other articles on this forum about Unattended Support licenses, and I just wanted to hit on that and a couple of other points. I would love to use Zoho Assist as my primary way of doing remote support for my customers, but i believe the product is still in an infant stages. Currently I am using Connectwise Control, which for 54$ monthly (which is what I pay) I get unlimited unattended access licenses, which is a big plus for me. Granted, i am only using 49 unattended support installs,Clients not receiving Remote Access e-mail with JOIN SESSION link
Hello all, ever simnce today, I haven't been able to send any remote session e-mails from within Assist. I am able to initiate a session, but the clients never receive the e-mail. I had them check their Junk/Spam folders. I also tested sending one to my own private e-mail addres and nothing... Thank you in advance.Unattended Installer
Tengo un probleme al instalar el acceso desatendido en las computadoras que quiero dar soporte remoto, en mi cuenta ya tengo 7 maquinas que se instalaron y puedo tener acceso remoto pero cuando quiero aumentar mas maquinas o computadoras al finalizar la instalación del programa me sale una falla ya intente con varias computadoras y me sale el mismo error, pero cuando borro una computadora a la que tengo acceso remoto recién me deja instalar otra computadora para que tenga acceso remoto o desatendidoUnattended Support not Connecting
Hi, I'm having an issue this morning where I am unable to access any of my 50+ PC's on Zoho Assist Unattended. They are showing as Online but when I click on them they start to connect and get stuck on "Starting Support Session". Speaking to my clients, it seems they get a pop up asking them to enter Proxy details. They aren't behind a proxy. Please help, I need to help customers! Thanks,Assist won't connect to any PC's at one location
We have users across different locations, all of which used to be able to connect with Zoho without issues. In the past 2 weeks we can no longer connect to any PC's at one location - they all have the Unattended Access version installed, but when you Connect via web or desktop app the connection just stays on 'You'll be able to access the remote computer shortly'. Access to our other sites is possible as normal. Any ideas on how to resolve this, please? Example session key=724952820 and key=979388846noticeable delay in remote control session
Hi guys, setup a trial today and I have a question regards the speed of remote control, there is a big response lag between an input and seeing it take effect. Im based in the UK and on a 380mb connection and client (also in the UK) is on a 75MB connection so speeds are healthy. Ill always be controlling PCs within the UK - can you check im on the right server? and / or do you have desktop software for technician use rather than the browser method? JohnPass "Windows key" to unattendant Client
Hello We like to use Zoho Assist to manage remote "Digital Signage Clients". On this Clients the only way to go out of the full-Screen Application is to hit the "Windows Key" on the Keyboard. How can I pass the Window Key to the remote Client..? Is there any Shortcut..? Regards Beatmeaning and cause of Error 5
have a customer that we are trying to connect with and upon trying to run the application they are getting failed to join session error 5 they are currently still running on Windows 7. trying to find the causeX out of sessions
Can I enable using the top right X to close sessions? I have found that if I reboot a computer I have to close the entire program to close that one session.No file transfer
I am on the paid standard plan but when I try to initiate a file transfer at an unattended site I get an dialog box saying I am in free plan and to buy upgrade.MAJOR MAC BUG!!! UNINSTALL RIGHT AWAY!
two of our computers just went on a crazy reboot loop. we couldnt figure it out and kept tryihng to boot in to safe mode to figure out what was causing it. finally uninstalling the unattended zoho assist app resolved the issue and our mac was able to boot up properly. now im scared but have to check all our clients computers and see if they are going through the same issues. this is a major blunder !!!Failed to join session - Windows
Hi, We keep getting an error message saying "Failed to join remote session due to the following reason:" and then it doesn't give a reason (See attached screenshot.) We use folder redirection for our user files (documents, download, desktop etc.) which means a users download folder is stored on the network. It seems that running the ZA_Connect.exe file from a network location returns the attached error code. When we run the ZA_Connect.exe file from a local disk such as a usb stick it works fine.Chat is broken
He guys, chat is malfunctioning. When I start a text chat then move the window back so I can have full screen, I am no longer able to chat. The conversation history is not displayed and I have to type in the clients chat. At first I thought this was an issue with my browser however it's happened on two separate computers that I use. Just giving you a heads up. Thanks.Assist Remote Support Error
I have one client that I use ZOHO Assist to connect with. It worked fine for me on several previous occasions but for some reason now whenthey try to download and run the ZOHO Assist connection app they get the following error: Failed to join session due to the following reason: 6Any suggestions?"Sorry, Unable to contact server"
Not used Zoho Assist for a while, but yesterday I was unable to start a session After clicking on the "Start Session" blue button, after several seconds there is a popup "Sorry, Unable to contact server"Mac screen resolution
Hi, Has anyone else noticed that switching to Fit to Screen doesn't work when remotely accessing a Mac? The image of the host screen remains small - and text is not readable. Host is a 27" iMac. Remote workstations have been Mac or PC. In the past, the screen information could be increased/magnified by clicking Fit to Screen - but it has stopped working when the host is Mac. Any suggestions on making this work again? I've uninstalled and downloaded & re-installed the unattended access software.Program Windows and Start Menu/Toolbar Freeze When Remoting In
We are currently on the trial version of Unattended Access testing for our company. We have encountered a major issue where sometimes when remoting in we cannot manipulate any of the program windows, click on the start icon or anything on the toolbar. However, you can open things on the desktop but once they are open you cannot control it. Using the Quick Launch option we are able to open apps like control panel among other things...but cannot do anything with the open window. We have found a workaroundCan we get technician Permissions on the Roadmap?
As an MSP, we need the ability to control which client computers our technicians can access. The lack of this feature prevents us using Zoho Assist more fully. Here are some very common reasons why this feature is needed: Security concerns may only permit 1 technician to access confidential information. The stems from the security principal of least privilege. Technicians work on specific accounts. We don't grant them access to ALL of our client's computers. We do not want a 1st tier technicianZoho Assist - Fedora - Locking Machine/Cannot Reconnect
Hi Guys We are currently in-trial with Zoho Assist, hoping to utilise the Unattended Access feature to work remotely on Fedora PCs. However, we have ran into the following problem; If the Fedora machine is locked (session locked, like WIN+L in Windows) from within the session, the machine is locked and then disconnected, and it is not possible to reconnect. Attempting a reconnect shows a black screen for 1-2 seconds, and then disconnects the session immediately afterwards. Essentially, if you lockZoho Assist Desktop.exe not terminating / leaving orphaned instances
I am having an issue with the Zoho Assist Desktop.exe (64bit). When the app launches it creates 4 Instances of Zoho Assist - Desktop.exe in Task Manager. When I hit Close by "X" Out in the upper right corner, 2 of the instances are terminated but 2 instances remain. Subsequent launches of the product create 4 more instances and orphan 2 of the instances on close. On a Busy workday I could have 4-10 orphaned instances of Zoho Assist - Desktop.exe in Task Manager, each chewing up memory and resources.Varying ESCAPE key functionality in Assist
In Full Screen mode the ESCAPE key takes you out of Full Screen mode. I know this is typical behavior but its really annoying because the ESCAPE key is used often. When not in Full Screen mode the ESCAPE key goes to the application. Thank GOD for that. Zoho should have a screen where you define the control key handling.How would you rate unattended access?
Hola! We are thrilled to see so many users opting for unattended access add-on in Zoho Assist. It would be the right time to know your feedback on it. Your feedback will be highly appreciated and it would help us to enhance unattended access further. Do let us know your rating and views through this form. (It won't take more than a min, I promise.) Happy remoting!New UI unattended list MUCH more difficult to navigate / find computers
This is my first post here. We've been using unattended access for about 1.5 years now. We have close to 100 computers in roughly 15 groups. Used to be easy, just scroll down the groups list, which was always on. Now, I have to use a drop down just to see the groups, and it's not as easy to navigate/scroll, find, and select the group. I assumed that over time, we would get used to it, like when Hulu changed it's UI, but nope, it's just a PITA every time. Can we maybe get an acknowledgment thatUnattended Access stopped working on all our Macs
We have a small marketing firm, and we use the Unattended access to remotely install updates and roll out new items when our employees are gone in the evenings. Everything has been working fine, until the most recent update to the Zoho Assist. It shows all computers are offline. We have removed them and had them reinstall the new download package, they will then popup in my Unattended Access list, but it still shows them as off line. I wanted to see if there was something that we are missing asMove ungrouped computer with new UI
I no longer see an option to MOVE a computer to a group with this new UIUnattended Installer with msi Extension for Group Policy Mass Installation
When the unattended installer has an MSI extension, it can be rolled out with native Group Policy in a domain. The EXE version cannot be (that I am aware of).New Unattended Access - Move to group
It's really annoying to have to select the computers you want in a group in the settings. Can you please have the ability to move computers. Additionally is it possible to move computers into different departments?End User UI needs an upgrade
I think it's about time you guys maybe upgraded the end user UI to look a little more professional. Times New Roman font looks cheap. When we have lovely Live Chat showing custom agent icons etc and lovely fonts, I'd like to see this on the customers computer when carrying out remote support. Just a suggestion.iOS issue on iPad
Hi I tried the iOS app on my iPhone 7 plus and my iPad air2 both are on iOS 11 iPhone worked ok, but iPad said it was sharing but nothing showed on the web page any clues? KevinLogging off user in server 2012 closes Assist session
I some times need to log users off a RDP server, When i log them off, 9 out of 10 times it logs me off the Assist session. Real pain if I need to do a few users or need to do something right after and I have to log back in tot he unattended session.Ability To Record A Session
I was wondering if Zoho assist premium has or will have the ability to record the session. Perhaps save to local HDD when session is ended, or start/stop recording as required. If its not a feature could it be added? Thanks,Remote Support for mobile devices
I'm testing out the Zoho Assist free version for an ad-hoc service. One of my clients would like me to be able to assist her with her mobile device, but the free version says I need to upgrade in order to do that. Which version would I need in order to support iOS and Android devices? I never need unattended support.Can't type latin characters Mac x Windows
I access a Win XP machine using Chrome on Mac OS X High Sierra and I can't get special characters like á é ó â ê ô ã õ à í ú to work. I tried a few different keyboard layout setups, but nothing worked. I end up having to type a lot of stuff in a local notepad for further copy and paste, which is not convenient at all. Am I missing anything? How can I make this work? Thanks.Be able to add On Demand Remote sessions to unattended access
While I am pushing this out company wide, being able to add a computer I connected in to via On Demand Remote would be helpful for PC's out in the field.Waiting for customer consent to transfer files
Trying to send file to customer computer that is set up for Unattended Access. Message " Waiting for customer consent to transfer files" appears. What did I do wrong with the setup?Export all essential data before Dec. 31st, 2018 to avoid losing it during our cleanup process.
You'll no longer be able to hold session-related data older than a year in Zoho Assist. Please export all necessary information and download essential session recordings from Reports to avoid losing data. You can export data from Reports as a CSV or PDF file by clicking Export as in the top right corner. To download the session recording, click Download beside the session whose recording you need to download. If you have questions about how to backup data, please contact us at support@zohoassist.com.Silent Pre-Install for Run as a Service Mode
Hello, We are in need of a silent pre-install that we can run during our PC imaging process in order to pre-install the service for Run as a Service mode so that it is not necessary to upgrade to run as a service each time we connect to a user's PC for the first time. This would save us several minutes per support session, which is quite a big deal in terms of saving both ourselves and the employees we are supporting time. Every bit of time we take away from them by taking longer to resolve issuesAssist Desk Integration
Not sure if this should be a Zoho Desk topic or Assist but..... Whilst you can edit the email templates that go out to customers from Desk, when you initiate a remote session from within Desk, there is no way to customize that email. I would like to be able to customize that email. 90% of my remote invites are sent via Desk. Thanks.Unattended Install on Mac Failed
Everytime I try to install unattended install on Apple Mac it fails. Please can someone help me to get this installed. Many Thanks, DwayneNext Page
Access your files securely from anywhere
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Bigin?
Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
Most Discussed Topics
Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
Zoho Developer Community
Zoho DataPrep Resources
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho Books Resources
Zoho Projects Resources
Qntrl Resources
Zoho CRM Plus Resources
Zoho Campaigns Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Design. Discuss. Deliver.
Zoho Show Resources
Zoho Creator Resources
Nederlandse Hulpbronnen
Zoho Inventory Resources
Zoho CRM Resources
Sticky Posts
Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
Top Contributors
Tushar
Sivaramakrishnan R
Rohini M
Thamil Vendhan S
Jeremy Prevost