we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases.

1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access.  While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they were able to configure a default status to their own preference so that if preferred they have to right click to "Open Access" as and when a support session is needed.

If the product embraces the "Silent Access" facility as I have seen requested in the forums I feel the ability to allow clients to block access by default if preferred is essential in order to provide our clients with peace of mind from a security point of view.  Clients often have confidential information displayed on their screens and the thought that a remote user could be seeing such info without the clients knowledge or awareness has to be a concern for all.

2) In the technicians "My Computers" list the list of computer names seems to be generated from the Windows computer name information.  Over a period of time I can see a situation occurring where duplicate names will appear ie Daves_PC or station_1 etc which will make it difficult to determine the correct computer to connect to to start a remote session.  It would be helpful if the client software had the ability to apply a more accurate/descriptive name to allow more accurate identification in the technicians list.

I see the potential for accidental connection to the wrong computers when providing remote support as a potential embarrassment and this would again link to the issue mentioned above as a security concern.

I hope you do not view these observations as a criticism of what so far seems to be a great product which allows us as a small two person company to support our clients in a cost efficient way. I make the observations purely in the interest of future product improvement. 

Apologies if these observations have already been made and addressed.

Steve