How to Reset User Who Didn't Get as Far as Setting up Password
Hello – I have a question I can’t find a solution to online. One of my users was added in March and invitation was emailed but she did not use the link and now it doesn’t work to allow her access. How do I reset and resend her an invitation link? I deactivated and reactivated thinking that might trigger a new invitation email to her but nothing happened so far. I sent this question to support over 5 hrs ago but no response. Is there something in the User section I am missing? Usually there
Issue with Email - Problem Sending Email While Doing IO Operation
We are receiving the following error with email - please fix as soon as possible "Problem Sending Email While Doing IO Operation"
Campaign Autoresponders Not Showing Up in CRM
Please help...
how can a get birthdays of month in date field dd/mm/yyy ?
Hi Zoho Team / Friends In zoho crm, i've imported my contacts, where date are in dd/mm/yyyy format, used in Brazil. In the CRM, i'm trying to classify date field to get birthdays of the month (to send an email and attribute a task to sales team) , but in this way, i can't get that information. It does exist a way to get birthdays of the month in crm, or i'll need to export to another app ? Grateful Marcello Farias Brazil ...
Zoho CRM API Update - Important
We are very happy to announce the GA release of API for Zoho CRM service. Our API is available in XML and JSON formats, which helps the developer community to build applications using their favorite programming language (such as Java, C, C++, PHP, Python etc.). Now we are ready with robust and much better API methods to cater to the needs of real-time deployments. Your valuable contribution towards identifying bugs, coming up with new business scenarios and publishing examples really helped us to
Alert popup
Help! In zoho CRM, we adjust our CRM with new columns in the professionnel zoho licence. I would like to change columns in the alert popup with some of them, is it possible?
Is it possible to have different customer page layout customisations
Hi Can different page templates be made for a contact by type? E.g. say I have a list of contacts but I would like to categorize them into contact type A,B,C. But for each contact type, I would like to store different information using different sections and fields. Is this possible? At the moment you can only have a single contact layout. Thanks Gene
CRM Email
Hi, I use the free version of the CRM and would like to have email replies with the CRM. Is this possible? Thanks
Character limit in inventory template is triggering way to early
Hello. I am working on a custom quote template. The ZoHo warning has started popping up tell me that I have exceeded the 32 000 character limit. However, when I check my work with Microsoft Word I am ay only 7500. What is going on?
Daily Reports
We send a Daily Report with all notes made during the day to our boss. We cannot find a way to set this up with the Business name or Customer name included. Is it possible to have this included in the report?
email
Hi I like to send emails from ZoHo CRM (which works great by the way, however, more font choices would be nice) however, i have not yet been able to have the replies shown in the same CRM page. Is it possible? Or do have have to use the ZoHo email page for all? Paul
Email Template for Record Type: Events
Hi, I have created a new email template for events. How can I send emial to my client / lead using this template? Template is not available from leads nor clients tab (understandable as record type: Event was selected. But in the Event tab there is no option to send email. Am I missing something? Is it possible to use this template type only using Workflow Rules and to have Enterprise ver of Zoho CRM? I am using Profesional Ver. Thanks Piotr
I would like to merge contact info into a template letter?
I was hoping that i could set up a letter as a template and just have the contact info for the contact i am working with import into the template letter so i can mail it and attach to contact file.
How to see a full database export?
Our company is currently paying for the "Professional" level package that allows us to export 2000 contacts in reports at a time. Does anyone know how we can export a full list of our contact list in Zoho? I see the "Enterprise" level allows you to export 3000 at a time if I'm not mistaken. Would we have to upgrade to Enterprise to access our full list? Any help would be GREATLY appreciated.
"edit button" Vs "Double click to edit"
You guys have implemented this feature without giving us the choice between the "edit button" Vs "Double click to edit". Is it possible to step back or give the user the choice between "edit button" Vs "Double click to edit"? Every process we´ve implemented is based on "edit button"
New UI Release
I still have the old UI with my CRM. Does anyone know how to enable the new. Please get back with me. Thanks, Michael
Sales Inbox
I am trying to set up sales inbox and having problems. I posted in the sales inbox forum but apparently no one watches it. Being Saturday there is no support. Never heard of customer support closing on Saturday. Oh well. Can anyone help with sales inbox?
De-activating and re-activating a user
I de-activated a user of Zoho CRM and now need to re-activate that same person. When I add him as a new user I get a message saying that the email is already, specifically: "This Email address is already taken. Specify a different Email address for the user". How do I completely erase a user from Zoho so that I can re-activate the same email account?
Query parameters
Hi Zoho Team, We are developing connector for Zoho CRM apps. In the exposed API's everything(all field) is going in query parameters. Even the Auth token is in query parameters. When it comes up to security its not a good idea to pass in query parameters as they can decode easily. Is there any way we can make it form encoded?? Thanks and Regards, Mamatha M
Outlook intergration with Sales inbox
Hi Is there a way of intergation Salesinbox with our existing outlook. This would open up alot of the fuctionality of the new CRM to use without major changes to the business. Thanks Dan
Is there any way of stopping feeds from showing everything
Hi Feeds could be a good feature but unfortuantly it seems seams to insist on showing every action that every user has carried out. Is there a way of restricting it down to only users that I have selected to follow. Cheers Dan
Company Contacts Entered as "Leads"
We have entered about 600 company contacts as leads. These contacts are individuals in companies that have input in real estate decision making process. We intend to email these individuals, contact them via social media and eventually call them. Is it possible to have some form of company view for these individuals? Under leads it seems as if different individuals in the same company are completely unrelated. Ideally these leads would be transferred into one company record that would allow one
How to Associate Leads with Companies
The company view question above is basically if it is possible to associate leads to a company. The way the system is set up, I don't know how many companies we are targeting. I care about the number of companies rather than leads. Is there a way to display leads within a company view?
Sorry! Your account has been disabled
I have just updated my CRM account and now my account has been disabled with no explanation at all. Im now not able to do anything at all. Sorry! Your account has been disabled. Please help?? I need to do some work, hence why I upgraded my CRM access.
Error "4102":"You don't have account in Zoho CRM"
I don`t know what happen I follow al instructions to generate AuthToken, but when I want to use that massege it`s response. Please solve the problem. Thank you
How to see all products sold in one month?
How can I create a report that will show all the product sold (total quantity)related to an invoice?
Automatically follow up with a template when lead doesn't respond
Is there any way to automatically follow up "only " if the recipient doesn't respond to the email ?
New CRM UI | Contacts Module | Default filter option
Hi, can I please suggest that the default filter option be "contains" I'm sure this is one of the most common operations on the contact record. The current default is an exact string match which is not efficient in my opinion.
Flow of a sale from a lead to a contact to an account?
Hi I am new to CRM, so I do this: Collect Leads - Call a lead Next is what? If contact agrees and pays me, then do I convert them to a contact? Once I make them to a contact, they become an account too? If if that lead needs a follow up or two but not sure if they would buy or not, do I still convert them to a contact? Also, once I convert someone to a contact, don't they become an account automatically anyway? Is there a guide to show me how to use this properly?? Thank you in advance
Email Merge fields not working
The email merge fields do not seem to be working for me. After I copy and paste the contact and user merge fields into a template and then select the template, the fields stay as the name of the field and do not "merge in" the actual field data. What am I doing wrong, or is there a security setting in my internet explorer that is not allowing the"merge" to occur(attached is a received email confirming this). Also, is there a setting that when I click on an email address the Zoho email writer will
Maximum Auth Tokens
Our sales engineers are on the road almost constantly. As a result, they max out the number of Auth Tokens very quickly, like once per week. They know how to fix it, by going into their account page and deleting the tokens, but many complain that it is a hassle to keep doing this. Is there a way to increase the number of Auth Tokens? If not, are there any best practices to reduce the frequency of maxing out the Auth Tokens? Thank you! John Galich
Invoice Template Issue: ${Invoices.Invoice ID} now pulling internal ID (lookup value) not friendly Invoice ID
Apparently Zoho has made yet another unannounced change that is breaking our Invoice templates. For invoice templates that we have created in the past (prior to about 30 days ago), when the invoice template contains this placeholder text: ${Invoices.Invoice ID} Then when we use this template and generate a Print Preview or convert our invoice to PDF we get the friendly Invoice ID that is displayed in the user interface. For example: INV-123456 Now, for any new invoice template that we create, when
Dependent fields
http://www.epicom.com/video_library/sugarcrm-user-group-1232014 I'm looking to implement my business logic (insurance) in Zoho, but I'm confronted with 1 essential lack - dependent fields. The presentation of a field should depend on a condition. If a field is picked or shown a series of other fields should be shown. For example if you choose a car insurance the fields that should be shown should all concern a car, while if you choose a building insurance the shown fields should concern a buildiging.
Creating parent companies in ZOHO CRM Contacts
Hello Community, I want to create a Parent Company to house all sub companies and their individual Contact Details within ZOHO CRM Contacts. { In the ZOHO CRM Contacts area you will see ; -------------------------- PACIFIC Shared Services - James Hart "Details" -------------------------- and when you click through to that Parent Companies details it will depict all sub companies housed within ; -------------------------- PACIFIC People - Bob Smith "Details" PACIFIC Accounts
Zoho CRM Home Page
Hi Zoho Team, I would find it very useful to be able to view my open Contact Approval lists on my home page. By this I mean the duplicates and non-duplicates found under Contact Tools. I'm able to put the open Leads on the home page, but not the approvals. Just a thought! Thanks for your consideration, Deborah
Budgets
Hi - how can set up budgets for 3 divisions in my company so that I can get monitor budget v actual sales performance on regular basis?
Removal of Sharing Leads
I made my leads shared, so anyone in the organization can see them. I like to have that changed so it is not longer the case. How do I do that?
Can we import Accounts to Campaigns?
How do i get to import Accounts to campaigns ? is there any specific setting or is it not possible
Anyone try Mailchimp integration with CRM? Is it better than Campaigns?
Has anyone here try Mailchimp integration with Zoho CRM? I am very unhappy with with Campaigns as well as the integration with Zoho CRM. I would like to do more lead scoring and consistent emails. I love Mailchimp, but am unaware if plugins like Zapier make it work well with CRM.
CRM Integration with Hosted Quickbooks?
Hey there, So I'm hoping to upgrade to the professional version of the CRM so that I can integrate with Quickbooks, but before I do so I want to ensure that the integration will work with a desktop version of Quickbooks that is hosted remotely. Does Zoho support this? Thanks, Trent, Shelby Equipment
Next Page