emails
I can not send emails! please help. Thank you
Users & Permissions
After many attempts to edit the user settings so we only have one "Administrator", I've been forced to ask for help. I want to protect prospects/leads entered by one user so another user cannot access this information. I'm assuming the "standard" user setting will accomplish this, does anyone know if this is accurate and any hints on how to successfully edit a user's settings? Thanks
Dates on Potentials list
Hi, When looking at my Potentials report, I'd like to see: 1. When any aspect of a contact's record was last modified. It appears that modifying the event due date does not trigger the Last Modified field. 2. Current event due date. I use this to organize my follow-up, and would like to see for each contact on the Potentials list when my next follow-up is scheduled. Thanks for your guidance.
I use zoho crm. When we are working our "Activities List" seeing the associated telephone number would speed up our process
I use zoho crm. When we are working our "Activities List" seeing the associated telephone number would speed up our process. I see on the Activities module I can: Edit - Delete - Clone View - Create View. I would like to see: "Telephone" as one of the Choose Columns Available options. Then I should be able to add it to the "Selected Columns". Then I would be able to click on the "Activities" tab and see my chosen view with an associated telephone number. As it is now I am clicking on the related
Sharing Data
I have set up a new user for an external sales team in another company. We only want to share data on leads and projects but I don't know how to do this. I have tried setting up sharing rules but that does not see to work.
Need help fixing a hyperlink issue
I have created a signature that has 3 clickable hyperlinks in it for my clients to use when i cant be reached. 2 of the 3 hyperlinks work fine but the 3rd automatically adds a second period after www.. so it breaks the URL. I have tried everything i can think of but nothing fixes it. Can someone please help
Cannot open subsequent email attachments
Whenever I am sending an email from CRM which has more than one attachment, the receiver can only open one of the attachments. Any subsequent attachments show the following error when trying to open: This is only happening when sending emails from a contact or lead record within CRM. We also use Zoho Mail Add On, and when sending an email from the Email tab, the attachments can be opened correctly. Please can you advise?
Exporting Reports to PDF Margins Not working
Whenever a report is exported from Zoho to a PDF format, the margins are eliminated and much of the information bleeds off of the page. I cannot send these reports to customers as they are unprofessional and unreadable. Can someone from ZOHO please look into this? I have submitted a help ticket before, but that did not resolve the problem.
Too bad custom fields are no more in free version
Too bad custom fields are no more in free version
Need a Simple Solution- Contacts w/ Forms & Folders/Categories?
I'm new to Zoho, but am loving what I'm seeing. I just can't figure out which product I can use to fulfill my requirements... I need a simple contact/info management tool for various businesses. We have a standard questionnaire that we ask each business we're looking to buy from. Let's say there's a standard 10 questions we need to ask, in addition to basic contact info. This Template would be filled out by my employee as they make contact with the business, and ask the questions we need answered.
Why not there Icon campaigns in CRM ?
Why not there Icon campaigns? Although I am Administrator accounts! and although I have selected in the customization section! please see the screen picture
ZOHO VS. CONSTANT CONTACT
I am using Zoho as a CRM solution within my area of responsibility and I really like it; however, the company in general uses Constant Contact for e-marketing and I am being challenged as to why I need to use Zoho. An "architectural review" committee is being formed to document the my requirements for using Zoho vs. Constant Contact, and I could use some help. Does anyone have a similar comparison or justification that they could share with me? I will be grateful for any assistance as I do want
Generating PDF from Reports is broken
This is another call for ZOHO fix the PDF generation feature using Reports. The PDFs generated by the reports expand the information right to the edge leaving no margins and making them impossible to print. This feature used to work nicely, and it has been broken for about 4 months. I have already reported this issue in the past, to no avail. Zoho, please fix this important feature. Thanks.
4600 Unable to process your request. Please verify if the name and value is appropriate for the "xmlData" parameter.
Hi This is my lead creation xml <?xml version='1.0' encoding='UTF-8'?><Leads><row no='1'><FL val='Lead Source'>Web Download</FL><FL val='Company'>MHS</FL><FL val='First Name'>Hannah</FL><FL val='Last Name'>Smith</FL><FL val='Email'>testing@testing.com</FL><FL val='Title'>Manager</FL><FL val='Phone'>1234567890</FL><FL val='Home Phone'>0987654321</FL><FL val='Other Phone'>1212211212</FL><FL val='Fax'>02927272626</FL><FL val='Mobile'>292827622</FL></row></Leads> The response is same as many people have
Email templates and using Google to send it
Hi, I am having a hard time figuring this out. I have set up email templates and use them. The receiver gets the email, it says from me and my email address BUT is says sent via zohocrm. How do I get rid of it. I do not have the email add-in We use Google for our email with our domain. I did a set up in zoho mail and can send emails via Google there. I want to use template and have them come from me via Google. Please help. Right now, if I send an email in Zohocrm, I cannot tell if it bounced
hey guys the sales order templates cant be modified and I cant see more than 5 templates
hey guys the sales order templates cant be modified and I cant see more than 5 templates Cliff
Incoming email to lead/contact
Hello, Is it possible to configure Zoho CRM such that emails sent to my something@zoho.com mail address from the Email app are automatically associated with existing leads and contacts, or if none exists, a new lead is created? This web page seems to indicate that it might be possible. What is MailMagnet? I tried setting this up but couldn't make it work. I even started a Professional plan trial for the Zoho mail add-on. Still, couldn't make it work. Is it possible to do what I am trying to, and
Zoho Mail not updating Last Activity Date in Contacts
Emails sent using Zoho Mail appear in the emails section of the Contact page. Yet it does not appear that the Last Activity Date is being update when sending/recieving emails thru Zoho Mail. Or through synced emails from Google Apps. Nor IMAP delivered thru Zoho Mail. Also these emails, even though they show up on the Contact page are not showing up on a simple report with Emails as the Primary Module. The only way to email a contact and have the Last Activity Date updates seems to be hitting Send
How do I edit a pick list.
Hi How do I edit a pick list please? I did the "setup/customisation/fields" and edited the pick list "Industry" then saved, but still the Accounts page shows the old Industry pick list. Thanks Nick
Mail merge fields not working
Can you please help ASAP?? You may need to do meetnow on this one.. Basically, I have inserted the contact field (as an address block), and when I preview or select “edit merge” only some fields convert. I notice that if you have a space or character, such at (,) that’s when the issues happens. I have attached an example. Need a solution... Thanks!
Getting a more efficient overview from Products and accounts view
Hi, When i move to a contacts view Zoho CRM us nicely displaying related products, potentials and open tasks on the right side of the screen using small square "cards". That is really nice and gives a good overview when navigating to a specific contact. When navigating to products nothing is shown. Suggestion: Also show open tasks, related contacts and accounts at the right side of the screen. For accounts you are showing related potentials and contacts. Suggestions: Also show related open tasks
Forwarding sent email
Is it possible to forward an email you have already sent? Today I had a reply to an email from someone else, and they had not grasped what I was on about. I wanted to forward my original email to them, but can't see how to do it? Sue
API problem with Create Leads
Hi I am getting Here is my xml data. I can see that many guys have similar issues and many threads are present without any answers. Please help. <?xml version='1.0' encoding='UTF-8'?><Leads><row no='1'><FL val='Lead Source'>Web Download</FL><FL val='Company'>MHS</FL><FL val='First Name'>Hannah</FL><FL val='Last Name'>Smith</FL><FL val='Email'>testing@testing.com</FL><FL val='Title'>Manager</FL><FL val='Phone'>1234567890</FL><FL val='Home Phone'>0987654321</FL><FL val='Other Phone'>1212211212</FL><FL
Relating products to accounts & products to contacts
Hi, From the Contacts view i can relate a product to that specific contact. Nice... But from the Products view i can not relate a contact to that specific product. I can add a new contact that will then be related to the product, but i can not relate an already existing contact. Not so nice, i then have to navigate to the contact which i want to relate to the product, and relate it from the contact view. That takes time. Suggestion: Make it possible to relate existing contacts to products directly
web to lead: upload file field and hidden fields
Hi, We currently maintain a website where we use form assembly to collect data from a contact form. Our client recently started using Zoho as a CRM and would like to have that data dumped into the web-to-lead area. I know about all of the export/import csv options. I'm ideally looking for something more automated. A couple questions: 1. I see that form assembly has an export to SalesForce option. Has anyone heard anything about form assembly offering the same functionality for Zoho? 2. As far as
Editing a recurring task
Hello all, Could you please advise on the method to edit a recurring task? I setup a task to be achieved every Wednesday until end of December 2012. Some of the tasks have been already completed. Now, how can I do to edit the task and make it happen on Friday instead? Obviously, I want to avoid doing it manually for every one of them. Thank you in advance! Best regards, Christophe Mendez | MZ Consultants
Hey Guys can you please contact me this is really frustrating
Hey Guys can you please contact me this is really frustrating. Your templates are a real mess in CRM I am wasting hours!
time based events on end date
I have created a start and end date in Price Books and want Zoho to notify me when we at 120 days from end date and then again at 45 days from end date. How is this done.
Form submissions not loading into CRM
I've used Zoho before and have setup the website form to CRM form before and it worked fine. So i needed to setup one on this new account as an easy way for me or someone else to submit new accounts into the system. However after submitting the form...nothing ever comes up in Zoho CRM. I'm not sure whats wrong...everything was done as I've done it before but for whatever reason this one will not work and its getting me behind getting accounts entered in. The form is temporarily at www.chrissteed.com/myform.html
See Company in Potentials Tab (List View)
Is there a way to customize what you see in the Potentials Tab? I know you can set up custom views. For instance, I set up one called "Open Potentials" which ignores any "closed" opportunities (must say I was flabbergasted that I actually had to do this as a custom view). However, when I look at the list of Potentials, one thing I need to see in the list is Company (or Account, whatever the terminology). I would also like to see the value of the opportunity/Potential in addition to its name and
Synchronize accounts between two ZOHO CRM
I have two accounts crm zoho (A and B), each for a different company. The accounts module is equal in A and B. I need to synchronize the two modules of accounts so that all the accounts are in B and vice versa. So when an account form created in the CRM it can also be accessed in crm B. Is there any way to configure this synchronization, or some application, so I do not need to implement API?
How to 'format' account set-up?
I would like to reset my Zoho CRM account back to standard. To change the fields and set-up back to original without deleting the account (due to annual payment). Is this possible?
Import mapping is no longer being saved
Over the last week I have been having a problem when importing my daily leads from an Excel spreadsheet. Every time I want to import the file I have to remap all of the fields. I have never had to do this in the past. Zoho tech support has been unable to give me an answer as to why this has started to happen. Is anyone else having this issue, or does anyone have any ideas? Thanks!
Zoho CRM not receiving emails
Hi, I configured the Zoho-mail add-on in the CRM. I can send emails from leads and contacts page, but the emails they send me are not going to the CRM. I'm only receiving them on Zoho-mail. Can you guys please help me to solve this? Andre
Zoho not connecting to Gmail server
Zoho E-mail not connecting to Gmail server for sending messages. But messages are received. I get this message: Unable to connect SMTP server:smtp.gmail.com, Port465Reason:Network is unreachabl Please advise. Cliff mvccalgary@gmail.com
Permission Denied to Export Report
Hi there, Users with view only access, except with the ability to create/edit/delete notes, attachments and activities are receiving the following message when attempting to export a report. I have made no changes to access, and this function was previously working. Permission Denied Sorry! You cannot export this report because you do not have the permission to export one or more modules that are part of this report. Please contact your administrator to export the report. The only module in the report
Where did Products go?
I've had a separate section for Products, but the installation was downgraded to Free and all that information is lost. Where did it go?
Changing Details
So in customization for example and under layout you have larger boxes that you can change the name of such as contact information, but how do I change what the smaller boxes inside are called or create new smaller boxes that i can write different text or number in? We can change what boxes appear and don't appear but I can't seem to find out how to rename those boxes to suit my business
Outlook Plugin
I downloaded the Outlook Plugin and appears to have installed, but nothing has changed in MS Outlook itself i.e. I can't see any Zoho tab or anything?
Can I log in as a different user/role?
I am the administrator who is setting up Zoho CRM for my organization. What I want to do is view the system as a Regional Sales Manager or Sales Rep to make sure it's working as desired. I would also want to do this for training purposes. Is there a way I can log in as a Regional Sales Manager or Sales Engineer? Thank you! John Galich
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