Link format
Hi Want to know how to build a link to a lead or potential. We want to be able to provide a link to a potential when automation sends a notification email on generation of a new potential. The link should open the new potential
Invoice Template
Hi. How do I adjust the layout of an invoice template or any other template in the editor. I can change fields, text etc but cannot se how to move the vertical delimiters of the table that sits behind the report. Thanks
Sort a view by last name
I am trying to edit my view for leads so that it organizes it alphabetically by last name. All I can get it to do is sort it by first name.
Quickbooks New Additions?
When are the newer Quickbooks going to work with Zoho? I am currently using QB Accountants 2012 and would like to use it with Zoho!
Mail List under contacts
Is there a way to see both CRM sent mail and mailbox mail in one list under each contact? Like an 'All Mail' selection? Switching between the two is very cumbersome.
Workflow Rule Execution Based On Status Change
Hi I have seen some information on this, but still am confused about it. I want to have workflow rules that send email alerts if the status of, say a Sales Order, gets changed. So for instance in the Sales Orders, there is a status field to which I have added some custom statuses. When the Sales Order gets changed to "my custom status 1", I want to fire off an e-mail to my accounting department. It seems that when I go to create a rule it will only allow me to execute on Create or Edit (of a Sales
create a report on follow up times
I would like to have a report that shows how often my sales reps are following up leads. Preferably in the dashboard. I can set up a report that shows the total number of touches to a potential, but gives no indication of timing. Is this even possible?
Hide standard fields?
A lot of fields what appear in Zoho CRM aren't useful for users.Hide standard fields in Zoho Crm, is it possible? and if it's possible, how?
uploadPhoto method not working
I am using uploadPhoto method to attach photos to my Leads. I am using PHP for the same. However, when I tried to execute the URL mentioned in the API using curl, it displays an error message saying "Unable to process your request. Please verify whether you have provided proper file." I double checked the type and path of the file I am trying to post, but it doesn't seem to work. Here is the PHP for reference: $recordId="873040000000074005"; $path = "http://www.codeblocs.com/99/upload/images.png";
How to add event invite into calendar?
Hello, I might be missing something but when someone sends me an invite through the CRM I do not see how can I add the that event into my own calendar within the CRM. Do I have to type in again all the data into my calendar in order to add it? I'm sure it's easier than that, but I do not see how to do it... any suggestions? Thanks in advanced.
Create Projects from CRM
Hi, I have posted this issue before. I have tried creating projects from Zoho CRM without success, and have cleared cookies etc. Please help
Follow multiple Potentials
Is there a way to follow multiple potentials (or contacts), instead of having to open each one and selecting the "follow" button? I'm thinking like a "mass follow". Cheers.
Database backup - Create macro to auto export all data into excel
Hi, I am looking for a solution to automatically backup my database on a regular basis. My line of thinking was to build a macro, that logs into the Zoho CRM then performs the function and emails the CSV file to my email. Is this possible? Would anyone be able to build this macro for a fee? Are there any other solutions to regularly backing up our database locally? Thanks in advance, John
Change the email address associated with my Zoho account
I have just signed up for Zoho and am learning the ropes. Can I change the email address I signed up with/associated with my Zoho account now or at a later date? Please advise. Thank you. Sally
I cannot add a 3rd user in the FREE Edition
I am trying to add a 3rd user, I understand the Roles and Permissions etc... but each time I try to add this third user it says I have reached my limit and will need to purchase the full edition? I go to the Setup panel and it says I only have 2 active users?
Collaborating Reports
Hello, I am wondering if you can collaborate reports so that on a weekly basis you can see your - Current leads - Current potentials - Lost potentials - Converted leads - Potentials open for 14+ with no further action & who owns them All on one report rather than 5 separate reports? Thank you
Zoho Mail Not Working with Zoho CRM
I am using the Mail Addon with my Exchange email account. I have created and sent and also received emails to/from CRM contacts from the Email tab. I even used the autosuggest tool, which proposes a CRM contact as my recipient, when typing in the "To" box. None of these emails show up on the contact's CRM page. The mail app instead offers to add this person to the CRM because it says she is not there. Truly bizarre. Can you fix this. dave
Need to copy email address from Contact into Account
Hello, I hope someone can help! I need to copy all the email addresses I have related to Contacts, over to their related Accounts (so the email is attached to the Account, not just the Accounts Contact.. Is there an easy way to do this? Thanks Jo
templates
How can i replace the quotes default template? Cheers
Importing Leads
I can't import leads from a Excel spreadsheet or csv file. Everything maps, I don't get any errors. I says the records are added but it doesn't actually add the records. I've tried a spreadsheet at least 10 times and converted to csv and tried that, no luck. I even tried using a few records from a spreadsheet that I have previously imported and it still doesn't work. It's 512 records so no size limitation. I need help! Please advise. Thanks Bryan
Delete field
Hello, I want to erase a field. The problem is that when i go in Lead or Client in FIELDS LIST some CUSTOM FIELD are not available for change. e.g. i want to erase MAILING STATE or MAILING STREET as a Text to replace it by the same with PICK UP LIST or MULTISELECT. No EDIT and no DELETE are possible. Can you help please ? Thank You
Zoho Docs not attaching
I'm the owner of the task and the owner of the zoho document. If I try to attach a zoho doc that I'm also an owner of to a specific task it won't attach.
Date and time formatting Question
HI Team: Problem: The date from an external data base is formatted YYYY-MM-DD HH:MM:SS and to import as a field update into Zoho it needs to be MM-DD-YYYY HH:MM:SS. I have used excel to delimited the Date from the Time Stamp and reversed date format to MM-DD-YYYY (as needed), but when I attempt to concatenate the Date and Time Stamp back together I get the "Text" Format and unable to convert back to Date/Time Format. Thank you, Sara
Is it possible to add one note to more than one account in one action?
Hi, Is it possible to add one note to more than one account? Eg once a month I send out statements. There were 35 this month. I would like to be able to update those particular 35 accounts to show they have been sent a statement. Is there a way of choosing the 35 accounts and inputting a note in to each but as one action? Many thanks
Help Writing a Forumla
I need help writing a simple formula. It needs to be a currency field that is derived from 2 fields (Both of which are currencies) The formula would read (ARV *.65) - (Estimated Repairs) "ARV" and "Estimated Repairs" are the names of my custom fields. Ive attached a screen shot to show you the fields in my CRM. I hope you can help. Im such a neophyte when it comes to this!! Thanks so much
do you know if i can turn contact into an account?
i'm trying to but do not see this option.
How can I make a field available for a report?
I am looking to add the 'Contact Name' field to a 'Report' but it does not show up on the list of available fields. Any suggestions for how to deal with this? Thanks.
Alphabetical Choices (A-Z)
In the Accounts and Contact window the alphabetical choices (A-Z) are at the bottom of the list causing the user to have to scroll down before accessing this search option. Since I use that option consistently, it would handy to have the alphabetical choices (A-Z) at the top of the page.
How can I downgrade contacts to a defunct category without deleting them?
Hey everyone~ I was just wondering if there is a way to downgrade contacts to another category once they are no longer pertinent so that I retain their information but do not have them cluttering my list of active contacts. So far, I have just been copying the person's name and contact info onto an outside spreadsheet and then deleting the person from the CRM. It seems there must be a better way to manage this process. Can anyone help me?
Upload leads - immediate error message
Hi I have 160 leads in CVS format I wish to upload. I cannot even select the file. Can you help? This is what happens: I got to - Import leads > Browse It opens a file menu - Windows (C) - windows - sytem32 As soon as that opens, an error message comes up - "c:\users\Arlo\desktop is not acccesible - the directory name is invalid" I tried to click through it 'ok'. The error message disappears, the file menu stays open. I try to go into the correct location to find my CSV file - it shows nothing,
How long to rollbacks take?
I've initiated a rollback on some imported data from a few days ago. There are 473 records (contacts) imported that I'm rolling back. The status reads "Rollback in Progress" and has for the past 15 minutes. Is the rollback process time consuming? How long should I expect the process to take? Screenshot attached. Thanks in advance. -Sarah
BCC Dropbox is not working
I have sent a few tests, and am not getting a new lead created.
dates not sorting properly
I double checked to make sure the fields are formatted as date field and they are, but whether I choose ASC or DSC, the order is incorrect. Please assist.
Anyone use Carmel CRM Sales Call Logger Android App?
Stumbled across this app for Android that is supposed to work with Zoho CRM to log mobile calls. Anyone have any experience with this? My boss would probably want to use it if they had a Blackberry version. http://carmelcrmsaleslogger.com/
Randomly getting error 4401
On our website, we have a form that is submitted to Zoho CRM via the API (insertRecord method). It's been running fine for months, we've had no problems. Since last Thursday or so, we are randomly getting error code 4401 (Unable to populate data, please check if mandatory value is entered correctly.) It shows up for maybe 10-20 min, and then the error seemingly resolves itself. Without applying any changes or fixes, the script functions are normal and we do not get an error. Any ideas on what could
can i turn contacts into account?
i have contacts which are stand alone and contacts under same account but i want to turn these contact into account separately. do you know if there's a way?
Lose attached emails when convert a lead to an Account
I am able to attach my emails outlook 2010 to Zoho with the plug-in successfully. However, when I transfer a Lead to an Account the emails are gone as well as the email tab. Any ideas?
How to rename Quote-PDF
Whenever I export an Quote / Estimate, the Name of the QUote is like this: "Quotes_1370079554403.pdf" I dont want to use the zohogenerated quotes-number. Too long... So i delete this and replaced with an new custum autonumber field. Now my Quotes have a number like "A-12344". Perfect! BUT - when exporting, the zohogenerated Number is shown in PDF-Name: "Quotes_1370079554403"... How to change? Or is this really! not possible? I want to use the Name of the Quote like: A-12344. Or - much better- "Custumername_Angebot_A12344.pdf"
lookups
I thought i had this working but it appears not. In cases i want to look up a contact and see what type of warranty (custom field) they have and then show this in the case view I used a lookup but instead of showing the warranty it shows the contact. Any ideas please I am determined to make zoho work for us.
Problems with related lists
Hello, I'm running into a problem with Accounts, Products and Sales Orders with related lists. For example, when looking at an Account Record, at the bottom of the page I have "Accounts" 2 times as a related list. However, when I click on "New" in the second Account list it opens the Add New PRODUCT window. I do want Products to be able to be associated with accounts, but why does it have Accounts as the label? Also, my Sales Order field has the same issue. There is also a Sales Order related
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