Discontinuing LinkedIn Integration with Zoho CRM
We are unhappy to announce the discontinuation of the LinkedIn integration with Zoho CRM. The latest changes in LinkedIn’s Developer API agreement do not allow us to offer this integration to customers anymore, without strategic partnership. As a result, the LinkedIn Integration feature has been withdrawn from the Leads and Contacts modules in Zoho CRM. Read the full story here, in our blogs.
Reporting section
Hello, In reports How can a user find how many number of leads/ account / potentials are located in a particular country/ city or state? e.g. If I want to search all the leads/ potentials in NSW, or in Melbourne city can I get a list? If I define stages to my potentials such as In discussion/ proposal submitted / Contract signed etc. with probability . How in the reports section in potentials can the Manager user see all his potentials grouped by stage. e.g if I want to find how many leads potentials
Web-Form with AutoResponder - What happens when a Contact already exists
Hi, I want to setup a Webform for getting more informations about my Contacts CRM. Most Contacts are existening already in Zoho. Zoho automatically don't start the Workflow when a Contact already exists. Any Ideas or a Workaround? Thanks, THomas
Weird Error message
Error while processing the request! Unable to connect SMTP server:smtp.gmail.com Reason:Authentication failed:535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 oq6sm9887903pdb.45 - gsmtp What does this mean and how do we fix it??
Layout of columns in search results
I know how to customize which columns appear in Search Results. What I can't figure out is how to change the position of the columns in the Search Results. ex. Full Name cannot be de-selected and any other field added to the Search layout will appear to the left of (i.e. before) the full name column so if I also want to see Account, Email, Phone .. the easiest field to match to (Full Name) is forced to the far right. Instead, I want full name to appear in the far left.
add deleted user by CRM at Google Apps
I added a user but she couldn't login after some trial. Then I once deleted this user and tried to add the same user again but I got a error like "User is already added to another organization". Tried 5 times but I couldn't. How can I solve the problem?
Import Problem - Zoho treating a blank lines as a records
Hi, I am trying to import a CSV file of leads. The file has 108 populated rows. When I try to import the records, ZoHo says: 'File should not contain more than 1000 rows' How do I fix this strange behaviour? Thanks, Chris
My contact works in company, but he is a part of one union, both union and company is important to me
how to handle this issue, can contact be part of accounts? this is a major subject to me, i cannot go further with implementing zoho crm without this?
Connect a document to a Person
Hi is it possible to connect a document to a contact person ? or a company
zoho crm for clinic treatments? manage treatments instead of products
Hello, I would like to use zoho in order to manage leads and appointments for treatments for clinics. This is what I have so far, I get my leads in the "lead modules" and once they take an appointment for a treatment so I convert them to contacts. I generate events for each "Treatment seassion" in order to get it in the calendar. But here the issue, I would need to associate "treatment sessions" including the date and price for each session instead of products, so I can count how many sessions each
Data retaining - converting to free edition
I am currently using a trial version of Zoho CRM professional edition. What will happen with the details I have entered once the trial period expires? Will I lose all my data or would they be retained even if it is converted to the Free Edition? Trial Edition and Free Edition differs only in numbers of users can login into Zoho CRM software. In trial edition there is no limit on the user count. But in free edition only maximum of 3 users can login into software. So after converting to free edition
Integrating with Google Calendar
Hi, Total newbie here - how to I set up the Free Zoho CRM to enable export to a standard Google Calendar (not Google Apps). All the manual shows is how to do it for a Google Apps account. Thanks Debra
Export permission
Hi, How to edit export permission for all modules in Free Edition?
How to integrate email in free version of Zoho CRM
How to integrate email in free version of Zoho CRM?
auto populate 'rating' in Accounts when Lead converted
Is it possible to auto-populate the Rating in an account when converting a lead. This is a required field when creating a new account but is easily missed when a lead is converted. My sales team will often miss this information when converting an account.
Forecasting
Hi I am trying to get the Forecasting to work on my system, I have set the targets etc. However when I run the computation it does not show anything achieved. Any ideas why my deals are not attaching? Also if I select the link for the achieve area it indicates that no deals are available. Thanks in advance for any assistance. Brian
FIELD DATA
In CRM CONTACTS, Field is ACCOUNT NUMBER accepting only numerical values, unfortunately all of our "ACCOUNT NUMBERS" are Alpha i.e. FORBOL. how can I change the value any given field will accept?
Reverting to the Getting Started Screen
How do I revert back to the getting started view after I clicked not to show it anymore? I am trying to walk a new team member through learning the basics, and need to be able to see that screen view again as we are both working remotely.
Multiple businesses in ZOHO
Hi I have a client that is looking to setup multiple companies within a single ZOHO instance. They want to be able to forecast on the performance of each of the businesses. How can we achieve this?
Adding New Menu to the Menu List
Hello, I want to ask if it's possible to add new menu to the menu list, where i will define what the fields will be
lead allocation help
hi guys, I am new to Zoho so need a little help around lead allocation I have 6 users and need to allocate a chunk of leads to each user in bulk, is this possible on the free version? if so how? Also, the users are currently working in 2 different campaigns, they are navigating to the leads within each campaign through the campaign header, but when they click on each lead and then go back to go onto the next it takes them back to the beginning of the list of leads. is there a way to keep them at
New to Zoho and trying to integrate email
I don't seem to have 'email' when trying to integrate my emails to Zoho. Have followed instructions and it does not appear to be under 'Personal Settings? can anyone help please
I have a problem importing leads via a csv file.
Hi, I want to import some leads from a CSV file. Should be easy, except ZoHo is miscounting the populated rows. It says I have over 1000 rows, when I only have a few hundred rows populated rows. So will not import the data. How do I overcome this problem? Thanks, Chris
Notes limited to half a page
Why are notes limited to half a page, event the likes of ACT showed more than this in the 1990s.
Please downgrade my account to free
I signed up to Zoho because it said "Sign up for Free"... and now when I enter my account it says that "Your enterprise account will expire in 15 days". Please downgrade my account to free. Thanks
Product as suscription
It will be very usefull for all company's that sales their products in subscription. Option to set date of start and end of subscription, reminders etc That will be very usefull for me and a lot of company's I think. Regards
Is there a way to customize the "account number" field in "accounts" to accept alphanumeric input?
My company issues alphanumeric account numbers. Rather than try to get a Fortune 200 company to overhaul their system, I was hoping for a way to get Zoho to accept letters, not just numbers. Any ideas?
Browser Verification isn't working correctly
For some reason my browser verification process isn't working. The Zoho message indicates the verification will last for 180 days on that given browser but I'm having to verify each time I open the browser.
Numbers overturned
hi we have a problem with an overturnd numbers in the CRM can you help us ?
Search in home page of ZCRM mobile
hello, i think it will be a good idea if you add a search box in the home page of the mobile application for ZCRM. thanks you
Attach to Lead/Contact from Documents
I'm evaluating Zoho CRM: How can I attach/link a document that's stored in the document library of the CRM (not Zoho Docs) as an attachment to a lead or contact? Seems this should be a simple thing to do... Thanks.
Zoho CRM running very slowly
Our Zoho CRM is running incredibly slowly within the office, this began last week but is still occuring now. Loading the page will take minutes and I can´t use support chat. Is this a known issue? Thank you.
Sending Email - problems with text appearance
Hello everybody, Since yesterday I have problems in sending email directly out of Zoho CRM. If I want to send an email, somehow it does not load the text/signature etc... It stay blank. What the cause? Regards, Phil
Share problems for Professional Subscription
I have 2 roles role A and role B on the same level I did what the guide says in creating group in every combination possible and "Assistant VP" could not share "VP Fly executive" Leads. I do not have " Data sharing Rules" because I have the professional edition. I even put both persons in the same role, activated share with people in the same role and still one user could not see other user leads. I'm in the initial stages of implementation, but is really important to get this right. Simple
Quotes convert to sales order report
Can you create a report that shows whether quotes have been converted to sales order?
Related-to does not show all options
I have created a few custom modules and all but one of them appears on the "Related to" list in the Activities module. What have I done wrong? I cannot see any difference in the settings of each of the custom modules, in terms of related lists, lookups and so on. The Related-top drop-down in the Activities module simply refuses to show the latest custom module I have created. Any ideas why? There are 8 options in the drop-down menu and I want the 9th one added...!
Automated Workflow Emails Do Not Show All Recipients
I have set up several automation rules that email various people when events occur. For example, when a sales order is approved by management, an approval email automatically goes out to accounting, the sales rep, and the warehouse. However, each recipient is emailed separately, so they don't know what parties have received the same emails. This causes redundant emails to be forwarded as people don't know who received the same email. Am I missing something, or is it impossible to set up recipients
We would like the ability to force a specific order quantity for Product
when a standard user add a product in sales order (Module), they should only be able to add product in quantities of “25” or “50”. They should not be able to type in any number they want
Missing Shortcuts
I noticed this morning that all the links on contacts and leads to things like telephone calls, meetings and sending mail have all disappeard, what has happened?
Can i get a refund ? how to make refund ?
i pay 12 month for Zoho CRM, but speed very slowly. we can not work with this. Now we want to get refund and cancel it. please let us know it how to do next step?
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