Some contact groups not appearing in auto-fill
I've added a number of contact groups as per https://www.zoho.com/mail/help/contacts.html#alink8 Only the first contact group category I added appears via autofill when composing an email. Any clues?
How do i can recover the super admin password for ZOHO MAIL if i change my phone number?
Hi, I created an account in zoho mail for one customer under domain "demandatulesion.com". They lost the password for superadmin user and they need to recover this asap. Can you help me with this problem?. The account name is admin@demandatulesion.com. Thank you for your help. Note: they don´t have the phone number registered in zoho mail to receive the recovery code.
Zoho mail - Usage policy question
Hi. Can I use Zoho email to send automated replying emails from my web sites? For example: I have a contact form on my website and I want when someone is sending message from the contact form to be sent from system zoho email, for example - noreply@mydomain.com Is this allowed? Currently I am using the Zoho mail for WordPress plugin and I have all my details in the Zoho developers console and it is working perfectly. I'm on paid subscription on Zoho Workspace. Is this allowed for continuous use or
Out Going Mail blocked
Hello Team, I am not able to send emails. I am getting below error message Unable to send a message; Reason:554 5.1.8 Email Outgoing Blocked. My Email:-marketing@tiits.ae
Mails going out but not coming in
Im having issues receiving mails in one of my users. But outgoing mails arrive just fine.
535 Authentication Failed
Hi For some reason I have been hitting the above issue when using SMTP. I have not changed any settings on my side and have stayed away from 2 factor authentication and setting up an application specific password. Any pointers? thank you.
Custom Login
How can I change the Custom Login CSS ? is it possible ?
I can send but not receive e-mails
Im new in the platform, the company gave me to administrate the "contact@kittenuniverse.com" mail. I started using it and I realize it can't receive any of the mails that are send to this zoho mail. Someone can help me?
No entra correo
Hola. No recibo correos, sólo puedo enviar. Mi cuenta es depfinanciero@freemais.com Somo 4 usuarios y ninguno pueden recibir. El dominio es @freemais.com
Mail sends
Hello Zoho team how many emails can I send from an account, ie from ism@mundorebel.com to how many accounts can I send an email as for example: mail1@domain.com, mail2@domain.com, mail3@domain.com, mail4@domain.com, etc... see the link https://snag.gy/yK0cwO.jpg thanks
Confused about email setup and verfications
Hi, I am starting a new business and trying to set up all of the email addresses I would need. For example: myname@companyname.com, socialmedia@companyname.com, annoucements@companyname.com. I am using the free Zoho Mail version to test out the service. I have made the three addresses above with the email admin, and have Zoho mail linked to my company's domain. However, I am running into issues and confused as to how to use Zoho best. For example: I want to use the announcements email to manage my
All my mail messages get marked as SPAM
Las thursday my hosting provider went down for 24 hours. After the crash all my mail messages started appearing in the Spam folder. Today in the morning I deleted and created and verified the DKIM and SPF TXT records on my DNS. I sent myself a message to a Gmail account to check the original message. I got a SOFTFAIL report on SPF and Fail with DKIM. What can I do?
No longer receiving e-mails, cannot properly configure DKIM and SPF
Hello! When I initially set things up, it looked like SPF and DKIM were working. I got e-mails just fine and they'd mostly get through where I wanted them to go when I sent them. I've constantly had the little notifications showing they weren't working. I figured since I could receive e-mails I wouldn't worry about it. But today I thought I'd try to fix it. I changed some DNS settings and I think I broke something. Now it says that MX stuff isn't configured, I don't get any e-mails, and I can't figure
Blank E-mails
Hello, We are using Zoho Mail and we seem to be receiving a few 'blank' emails. Initially we thought this was just one or two users but it's becoming a bit of an issue. How can we fix that? Thank you
group e-mail not working from external sources
Hello I've created a group contato@solstice.pt with an alias geral@solstice.pt but neither of these addresses will forward received e-mails to the members of the group. Can you help me?
Standard vs Free
If I bought standard plan for my main account, can I still use free accounts for my domain and additional domains I add? I want to add an additional domain to my account but it says I have to upgrade. Is it possible to only upgrade my account, add a new domain and use that domain with free users?
Recover email ID
I created an email account a while ago with the intention of making it my main account but I left it for ages. I have forgotten my email ID and so cannot log in, although I have managed to reset my password because I linked the account with my mobile number. Is there a way to do this? I would be happy to start a new email account but I already have my mobile linked to this one! Thanks
Can't receive email
Hello. When in dashboard, all is green, except DKIM ... But I can not receive emails. I get the 553 Relaying disallowed error. Can you check and tell me what is wrong? the domain is lexus-expert-translations.ro and the email account is office@lexus-expert-translations.ro
Not receiving emails
Hello, I tried to set up Zoho Mail so that I could also receive emails in one of the apps on my phone. However, I seem to have changed something which has made it so that I'm no longer receiving emails. Are you please able to see what has been changed and kindly change it back to the previous settings so that I can receive emails? I should note that I did this last September, just in case this helps when finding the exact change that was made. Thank you very much for your help.
Note receiving email
Hi, I just realize i can't receive any email but i've no problem sending out email to other. Please help.
Sent Email Queued
I have ActiveSync setup on my android device. I am using the gmail app to manage the email. I am receiving emails OK, however when I try to send an email it is slow then simply says 'queued'. The message is not delivered. I have looked at the settings and cannot see any way to correct this?
Not receiving emails
Hi! I can't receive mail, pls help my mail is Quocthang@cokhittt.com
Cannot Access Contacts !!!
In the sidebar on the left, clicking on the different options takes me to the proper view, except for Contacts. Clicking there nothing happens. I need to add new contacts and update an existing contact - PLEASE HELP !!!
Cannot Access Contacts
In the sidebar on the left, clicking on the different options takes me to the propper view, except for Contacts. Clicking there nothing happens. I need to add new contacts and update an existing contact - PLEASE HELP !!!
Cannot enable Push / Active Sync
Hi, I created an email account at zoho.com. Now I want to configure my Android device for Active Sync. (Syncing via IMAP works.) I am not able to enable Push for my Zoho account. I tried it here: Zoho Mail >> Control Panel >> User Details >> "My account name">> Mail Accounts tab. I am not able to switch to Mail Accounts tab. There pops up a message: "To access mail account, enable mail hosting for atleast one domain." But I cannot add the domain, I am not the owner of it. Thanks.
SET IP restriction - Zoho mail
Hi I want to set ip restriction for my user when they are in office. And also how it s work from the mobile ?. Thanks
Gmail emails are not received
Hello dear friends, I have verified that I can not currently receive emails from gmail. I have tested with hotmail and sending and receiving work properly. Also, there is a client of our business that indicates that he has not received an email that we have sent him. I would like to know if I can access a log to verify the mailing. I would like to know if the configuration I have is correct and what procedures I should follow if necessary. I thank you very much in advance. Greetings.
IMAP Settings not seen
I just got a free email under a custom domain - but under settings i do not see any settings to enable IMAP - and does not log in with the settings in Apple Mail as is.
Cannot access inactive account
My business account is inactive as image bellow i don;t know why? it's so important for my organization because i used it for my business
Zoho Mail Account Inactive
After deleting my main zoho account. I reactivated it but when I was creating my alahemalahe@zoho.com mail, the response was username already exist. I tried to log in but the response was email is inactive. Now my question is how do I activate my account because I want to use the same user name. Please help me.
Mail Filters with Custom Functions
Hi, I'm trying to set up some custom function based email filters, but the documentation seems a little incomplete and the error messages given by the editor are often not very useful. Some things I've noticed: the auto complete popup is often cut off. arguments to some functions that show up in the popup aren't documented. Unsure what email headers are exposed in the message details. There's no good way to test or debug a filter. sender and from appear to be reserved words, so you can't use them
This Operation has been restricted. Please contact support-as@zohocorp.com
Hello, I am trying to add my domain but, It shows me error like "This Operation has been restricted. Please contact support-as@zohocorp.com ". I am trying to add domain name shoppinginvicta.com.br Thanks.
EMAIL SEND/RECEIVE ERROR
Hi guy My email account tung.do@eustream.vn can't send/receive email. Kindly support urgently This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. //quoted// tung.do@eustream.vn, ERROR_CODE :421, ERROR_CODE :Host not reachable. Received:from mail.outlook.com (40.69.150.160 [40.69.150.160]) by mx.zohomail.com with SMTPS id 1523262202246211.44351169626543; Mon, 9 Apr 2018 01:23:22
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance
am getting the error when am trying to add an account after chaging my domain
How to best contact support as paying customer; experiences of fellow Zoho users?
Hi all, I'm a new paid customer with Zoho Mail and I'm reaching out to fellow users, especially if you're paying for Zoho Mail, for some guidance using Zoho's help system. - How do you usually contact support? - How quick are they? Thursday morning I created a support ticket regarding my email migration. As of Friday afternoon it still has not been answered. Here are the four options I see when I try to "Submit a Request" Nothing Urgent can wait Just FYI Emergency Im stuck need assistance - How do
Can receive e-mails through Thunderbird but not send them
For about a fortnight now, I have been unable to send e-mails through Thunderbird using Zoho-hosted accounts. None of my SMTP settings (of which I have attached a screenshot) have changed—I’m just suddenly unable to send mail except through the Zoho webmail portal. This is true for both my individual company e-mail address and the company’s client services e-mail address. I have also attached a screenshot of the error I get when attempting to send mail through Thunderbird. I use a VPN and change
i am not able to send/receive mails
i am not able to send/receive mails. i have asked the same question 10 minutes before and zoho removed that question without solving my issue. this type of behavior from zoho is not appreciated
I am not able to send/ receive mail
i a not receiving mails thereafter i tried sending mail but it also didnt work. please help
I cannot receive emails from my zoho email account
I recently changeg my hosting of my domain and i have problems to receive mail. I configured the DNS, SFP, DKIM, but still have the problem. The domains is mascos.cl and the mail is contacto@mascos.cl Thanks for the attention.
Cannot send email to mx.zoho server despite valid DMARC
Hello, My emails get rejected from multiple domains using mx.zoho.com e.g. 550 5.7.1 Email rejected per DMARC policy for like.co The domains I sent from (@like.co, @oice.com) have valid DMARC + SPF/DKIM policy, set to p=reject. CC to other @gmail address passed DMARC checking, so it seems not to be our DMARC problem nor the email has invalid DKIM. Is it a misconfigure on zoho MX or the receiver's side? I am not familiar with how does zoho mail work. Problematic domains include info@icoholder.com`
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