CNAME and TXT added but not verified
Hi there, I added a CName to my domain http://confidentcats.com but could not get verified. I added a TXT record but it would not allow me to leave the name blank or with an '@' symbol as suggested so I instead put 'confidentcats.com.' This allowed me to add the TXT record but I am still unable to get verified. Any advice would be greatly appreciated. Thanks :)
New mails go to Trash Folder
Hi, All my new emails go to my Trash folder. I never get notifications. I really need your help. I have been google it for the last 2-3 weeks and read your forums. All I could find was removing the filter but I never add a filter and checked my filter to make sure and it is all empty. Please help me. This is my business account and I really need your help. This happened all the sudden. Thank you, Cansu
Email file size is double the attachment size, why?
Hello, I've noticed that emails with attachments are double the file size of the attachment. Why is that? I saw in another forum answer where Zoho adds 30% quotient (?). But this is 100% again the attachment size. Is there any way to stop this? Thanks for your help, Char
Migration from outlook.com, emails in subfolders and sent folder not included
Hi, I have transfered emails from outlook.com account through the zoho mail and it is reported as successfully completed. However, it seems like emails in subfolders and my sent folder have not been transferred. This is critical for maintaining the historic messages in Zoho CRM. Hope you can advice how to get those last messages over to my new Zoho mail account. In advance, many thanks for your help. Best regards, Henrik
Vertical preview pane broken
My verticle email preview pane is broken. When I toggle the layout from the default with the pane on the bottom I then receive the no preview option, the toggle layout button disappears and I have to open the email in a new tab. What is the solution to regain my verticle preview pane back? MR
emails arrived long after senders sent them
Hi, I've noticed that emails have been delivered with delay. Sometimes it took a day to get a message. This morning it took about 20 mins to get emails. The below is a header from one of emails delivered with delay. The header said it was received at 7:07 PDT but it was delivered onto my mailbox at 7:24am. This is just one of many cases. Could you please check this out for me? Delivered-To: xxxxxxxxx Received-SPF: Pass (zoho.com: domain of myfuture@bertelsmann.de designates 84.17.184.253 as permitted
Unable to sign up for free email accounts
We're trying to creating a free email account for our domain but it shows the error below: "We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com" How can we resolve this?
Emailing sending but not receiving
Hi, My new email address - grace@thepumpkinpatch.me is sending emails but not receiving. Can someone help me with this? Thanks Grace
Can send but can't recieve email
Hi there, Just struggling to be able to receive email through the account contact@goldcoasttweedtours.com.au As far as I can tell, the MX records are up to date, and it has been nearly 48 hours since it was set up. Any info on how to resolve this would be most appreciated. Thanks, Charles
email problems.
I have an email account with Zoho and I made my web site with Wix. I tried to connect my email with the website, but I'm not getting anything in my mailbox, even regular emails. It is my job email, I have to get those messages! I connected the MX like I was supposed to, but no changes. What do I do?
Outgoing Mail Limit has changed.
Recently we started getting blocked for outgoing mail exceeding the limit. This was odd because it has been fine for a long time. Finally I checked the email policy and saw that the greyed out range was 1 - 50 However in our box it read 100. This would be fine. Playing with other settings I noticed you could not enter numbers exceeding the range. This then implied we used to have a limit of 100 and since it has been reduced to 50. As we send email via our website using SMTP a higher limit is important
Opened Emails
We are currently testing Zoho and one of the questions we have is regarding email. Can you see when someone actually views your email that you send. This would be just your normal emails to follow-up or present a proposal to a client/prospect. Salesforce has this funtion which is someting we really like because we can tell when somenoe has actually opened our email.
IMAP
Hi, I am using Zoho mail client and using IMAP on my iPhone. It doesn't seem to be working. but i can still access mails on web mail. please can you look into this. Thanks Sanjeewa
CRM App In Mail Sidebar
Hello, For a long time, we've had the link to Zoho CRM through a button in our Zoho Mail account, on the app sidebar. But now it doesn't seem to work. We can still get to the CRM by going outside of Mail, but it was really convenient to access it through the Mail App Sidebar. Any idea why it's not working anymore? Thanks!
My email domain does not exist anymore and certain outgoing emails bounce back for same reason
Whenever anyone sends me an email, the email gets bounced back with this message: Delivery has failed to these recipients or groups: m.e@avcap.net A problem occurred and this message couldn't be delivered. Check to be sure the e-mail address is correct. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: nyexpgp01.shearman.com m.e@avcap.net #< #5.4.4 X-PGP-Universal; Host or domain name not found. Name service error for name=avcap.net
who gives me the mx records
HI I am confused about whether my domain host supplies the mx records or zoho does can someone advise me thanks D
Inserting logo into signature block
How do I insert my logo into the signature block?
Form Submission Emails Vanishing
I set up a contact form to email 'enquiries@' as well as the user who has completed the form. 'Normal' email to enquiries@ (i.e. using an email client) is redirected to the two other email accounts set up. If I send a form response to enquries@ then it just disappears and is never received (the form user does get his copy). Any idea what I'm doing wrong? Many thanks in advance
Wrongly blocked for 'exceeding size quota'
My client n****@nickycoates.com is constantly getting this message: Details :Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit [Total Mail Size=768,000] I've unblocked repeatedly but it keeps happening. She's not sending anywhere near that limit. Please advise. thanks
Incoming sender mail blocked
Hi - I have been having trouble on one of my domains mailboxes. Incoming mail from a particular domain is getting blocked which I have white listed (otterbein.org). I have also white listed specific email address and still no success receiving mail from the otterbein.org domain. Please advise? Thanks, Mark
cannot open drafts
Hi I can't open any of my draft emails, I click on them and nothing happens. I've only had Zoho mail less than 24hrs and am experiencing many issues, it does not inspire confidence at all! Can you help me
Emails sent are returning with error 550.
Emails sent are returning with error 550. The addresses are correct. Some were clicked "reply" and still appeared the same message. Follows the message below: The message sent That You Could Not Be delivered to one or more recipients. This is a permanet error. Invalid adress, ERROR CODE: 550 ERROR CODE: 5.7.1
Unblock my account
Hello, My account abhishek@industryarc.com has been blocked. Can you please unblock it so that I can start sending emails. I hope you understand that my firm relies on your platform for its daily operations. Any inconvenience caused is deeply regretted. Thanks a lot, Abhishek
ZOHO MAIL ESPAÑOL - SPANISH
hola, se puede usar zoho mail en español? hi, can i use zoho mail in spanish?
Catch all incoming and outgoing from all emails on one email
Hello there... I want to catch all conversation from users on one email... I mean let say, there is 3 users: A, B, and C. I want to be able to read all of their incoming and outgoing conversation which is captured at email D. What can I do? Any suggestions? Thank you
Zoho not receiving emails
I noticed i haven't been receiving emails and when i sent a test email i got back this message " Delivery to the following recipient failed permanently: info@easyboardco.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain easyboardco.com by mx.easyboardco.com.cust.b.hostedemail.com. [64.98.36.4]. The error that the other server returned was: 554 5.7.1 < info@easyboardco.com >: Recipient address rejected:
How do I integrate Zoho Mail with Zoho CRM so that I can see my contacts in Zoho Mail
I can't see this setting anywhere and it's making me crazy having to look up and type in email address. Thank you for your assistance.
General question on smtp
I've recently joined the Zoho mail users, this to avoid problems (blacklisting, not caused by the users of my domain) with my web host. Did I understand it well that If a mail is sent via Zoho with an smtp of the domain provider that this problem will be avoided? or do you advice to use the zoho smtp? if I use Zoho smtp a mail verification is needed, but I don't recieve the verification mail... Thanks in advance Thomas
SMTP zoho versus domain host
All, If a mail is sent out with the smtp of the domain provider via zoho, and the ip of the provider is on a blacklist due to other problems on a shared host. is the mail then sent out? will he be reveived by the adresse? Is this avoided by using the smtp of zoho?
Unable to verify
Please, I am trying to verify my account and it's not working. We are unable to verify you as the owner of the bild3d.com domain. Please try the other methods and if you still have trouble, contact us atsupport@zohomail.com Thank you Arnon
Signature - image not showing
Hi, I am trying to create a signature with an image logo underneath the wording. The signature says it has been created and the image is there (attached not cut and paste) but when I create an email the wording shows but not the image? Any ideas?
Domain disclaimer not showing up on mail sent from activesync users
When I send mail from the web client the domain disclaimer works great. When I send mail with my phone using activesync I dont get a disclaimer on my outbound emails. Is anyone else having this issue? Is there a way to fix it?
Email Migration
I'm new to the email migration process, so pardon the remedial question...We started migrating email accounts a couple of days ago, but we've delayed the final change over until Monday. How do I pull those last few days of emails into the new Zoho accounts post-migration & pre-MX conversion?
Outlook.com/Office 365 Error code 4.4.7
Hello A company tried to send multiple users in the domain an email, but this error code 4.4.7 came up. It was saying that the destination server was not reachable.
Is it possible to disable SPAM for a single account?
Hi Guys, I have a general contact@xyz.com e-mail that automatically forwards all messages to 2 different accounts. Anyone available can pick up the message and respond to it. Works great. Except... A few messages get sento to "contact"s SPAM folder. it doesn't get forwarded and nobody responds to them (they've been false positives so far). I'd much rather disable SPAM processing for this account and let the other two accounts deal with it - because users for those accounts regularly check their own
Email Não envia
Não consigo receber e-mails, apenas enviar. Aparece a mensagem: Delivery to the following recipient has been delayed: paulo@dasmo.com.br
Emails sent are returning with error 550
Emails sent are returning with error 550. The addresses are correct. Some were clicked "reply" and still appeared the same message. Follows the message below: The message sent That You Could Not Be delivered to one or more recipients. This is a permanet error. Invalid adress, ERROR CODE: 550 ERROR CODE: 5.7.1
Verizon is blocking Zoho mail as spam
Whenever I try to send to a Verizon email address I get the following: ERROR_CODE :571, ERROR_CODE :Email from 74.201.84.163 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150630 Please help!
So much spam since joining ZOHO! Any idea why this is?
We never got this much spam before. Since signing on with ZOHO our spam emails have tripled. Any idea why this is? We do not expose our address any more than usual but the spike corresponds with ZOHO sign up. The spam filter works to stop spam 60% of the "new" spam from getting to the inbox but I keep getting the same spam over and over. Does the ZOHO spam filter not track and delete spam directly from the server? Thank you, Tracy
Unable to send and receive emails with attachments all of a sudden
Starting yesterday, I am unable to send or receive emails with attachments. I can only receive and send emails with no attachments. How can I resolve this issue? Thank you
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