Mobile Edition - User authentication error (USER_NOT_ACTIVE)
I can't login to my mobile edition. I was in on my previous phone but I ruined it and got a temp phone and it din't let me login. New Note 4 also not letting me. The error is what I put in the title of this thread.Potential Map View
It would be extremely helpful if the mobile app showed all accounts with open potentials in map view. You can do it for Leads, Contacts and Accounts but there is no way to do it based on account or contacts with current open potentials. Can you add this or show me a work around on how to do it?I am able to change the default form layout online, but how do I do the same in the iPad app
I have customized the default ticket form on the web version of Zoho desk, and now whenever anyone logs in they use this new ticket layout. How do I do the same for the iPad or iPhone app, as they still show the default form that comes with zoho desk, where do you change the default apps on the iPad or iPhone appMobile CRM - Contacts - Import from Address Book not working on iOS after iOS update.
The option to “import from address book” is no longer working on my Zoho CRM app on my iPhone iOS device. Please let me know what’s happening.Zoho Desk iPhone App Notifications
Hello, Can you please fix the notifications on your Zoho Desk iPhone app? It is important that I can see when a request comes in and the iPhone app is broken (a lot of of people are having similar issues based on iPhone reviews). Thanks a lot.Zoho on iphone
I have Zoho on my mobile and when I receive SMS's the person name is not coming up. How do I make it so that the name shows?Every time I logon to the Zoho Android App, it loops back to the logon page (no error message)
Hi there, Has anyone else experienced problems logging onto the Zoho Android App? It's accepting my email and password, but then loops back to the logon page. There are no error messages regarding the email or password - just a very frustrating loop. If anyone has some advice in this regard, I'd be very grateful to hear it! Many thanks in advance SharonZoho mail app crashing on open - iPad pro
After months of use suddenly this morning the mail app (latest version) is crashing when I try to open it rendering it useless. I have uninstalled and reinstalled the app. I have rebooted the iPad. The iPad OS is 11.0.2. When the home button is double clicked showing all open apps, the email app is there, swipe up it “closes” but it never opens for use.Keep crashing for a few days with iphone app.
Keep crashing for a few days with iphone app. I'm last version of zoho app with last version of iPhone iOS. When I installed it 2 weeks ago it worked well. But now, it keep crashing everytime I enter in it. After 5 or 6 "send crash info"... the message disappear but I'm pushed out of the app a few seconds later when I click somewhere.Android Mail App Not Updating / No Notifications
On my android phone, the Zoho Mail app isn't updating my inbox unless I manually update it, and I never get any notifications of new mail. I have push notifications enabled. Is there a problem with the push notifications? Thanks!Mobile App push alerts repeating when no new message exists
I have been getting hammered with push alerts for 2 tickets today when no new replies have been sent (by the end user) It started earlier today with one ticket, I got a push alert about every 30 minutes or so. Now that one has stopped and another one is hitting every 1 to 5 minutes. As I am typing this, I got 2 push alerts within 10 seconds for the same ticket, and no new messages (for any tickets at all) have been received for hoursNot receiving push notifications on Android Zoho Desk app
Hello, I am not receiving push notifications on my Android Zoho Desk app. I get the email about new tickets, but I used to receive push notifications on my phone too. This just started happening this week. Any help would be greatly appreciated. DrewAdding forums to Projects Mobile app
My team could really benefit from Forums being accessible within the iOS Projects app. Thanks!Event Location not navigating to the Map application in ios mobile
Hi, We have created an event in Zoho CRM with location details. In android mobile application, the created event has the location details with the link which redirects to the Maps application for the mentioned address. The same if we tried in the Apple IOS application, the link to the location is missing and is not directing to the mentioned address accurately. Can you please assist me in resolving this issue? Thanks for your time!ZOHO android sheet
Hello, Is there a way to edit SHEETS on ZOHO with my android phone? I have created few sheets with PC thru docs.zoho.com... and I would like to edit them with my android phone so is this possible? when I've tried EDIT option with Zoho docs app (android) there was error message CANNOT EDIT...Card Scanner App - 'Layout' Custom Fields
Hi there, I see that the Card Scanner app now has the option to show 'custom fields' but unfortunately 'Layout' is not available to select - why aren't we able to do so to chose the right Page Layout?Issue with CRM Mobile App when wanting to change task owner
Hi, On the Zoho CRM mobile app (I use iPhone), when I try to assign or change the owner of a task, it only shows me (admin user) and one other user. The other 2 users are not shown as an option on the mobile app, but are shown on the desktop CRM. Anyone have an idea as to what is going wrong?Android, location (GeoTag) problem
We are trying to connect “contacts” to an exact geo address/location. But the Thing is that when we copy the “plus code” addresses from Google Maps into the street address in the CRM, and then search for the contact location, it doesn’t locate it. This happens because it doesn’t recognize it, and we believe this is happening because the Zoho CRM app (in Android) changes the format. For example; it will change it from “7HQQ8FXF+CV” to “7HQQ8FXF CV,” and this is not recognized when searched by Google;Sorting by last activity time
Is there anyway to sort by Last Activity Time on the iOS app? Thanks Greg BainPermission denied when trying to log call from within Zoho iOS app
Hello, Whenever I make a call from within the iOS app, I am getting the error: "Permission denied to add record. Please contact your administrator." I am the only user on my account and obviously have full administrative rights. It just started saying this today and before then it would ask if I would like to log the call. Does anyone know why I might be getting this message? Thank you! Greg BainGmail App - not receiving mail...
I have my Zoho mail set up in my Gmail app on my Android phone - but the last email I received was on the 1st August... emails seem to have just stopped coming in. I can still send via the app, so not sure what's going on... Any thoughts? ThanksCRM - New user Mobile access Error: USER_NOT_ACTIVE
CRM - New user Mobile access Error: USER_NOT_ACTIVE i have integrated the CRM with Google apps and tried to access via android app mobile. it says Error while: authentication. (USER_NOT_ACTIVE). however I am to login via http://crm.zoho.comScoring incoming calls made using Zoho Mobile
I am using Zoho in mobile phones as means to keep track of phone calls both inbound and outbound. It is qute a nice feature to be able to log the calls and works quite fine for my small four users organization. Now I want to use lead's scoring, but I cannot manage to include CallType (inbound/outbound) as a scoring criteria. It is obvious that a lead coming from an incoming call is much more valuable and should be marked as such. Has anybody done somerthing similar, or has an idea on how to proceed?No Email in the Android version of Zoho CRM
Does anyone know why I cannot view emails in the Zoho CRM app for android? There is not a module for emails.Not receiving push notifications on iPhone...
Not receiving any notifications for task or appointment reminders set on Zoho CRM Don't see the reminder function inside the iOS app.Zoho Sheets on iOS, unable to import
I recently installed Sheets on my iPhone 6 with iOS 10.3.1 and have been trying to import an Excel spreadsheet. It fails with "Error. Document failed to load. Reload the document listing and try again." I have also created a spreadsheet and exported it. I am then unable to import the same file. .. A couple times I got a warning that the app is outdated, but there is no upgrade available What's up?Mobile CRM App - Log outbound scheduled calls
Hi everyone, is there a way to log outbound scheduled calls in the mobile app? I can log the inbound calls received by leads on my mobile, but can't find a way to do the same with outbound calls when calling from the "Calls" menu.Not receiving verification text
Hola no me llega la notificacion al celular. Y no puedo configurar mi dominio. mi dominio es badowskalenceria.com Gracias Hi, I do not get the notification on my cell phone. And I can not configure my domain. My domain is badowskalenceria.com Thank youOffline (app) auto-sync
I know similar questions have been asked, but some are very outdated and others didn't answer my question. My question is: Does the ZOHO smartphone app automatically sync offline entries (entries made without a wifi or cellular data)? I have tested this and it appears it does not do this automatically: Create data in offline app, then close app and open wifi = no auto sync Create data in offline app, then close app, open wifi, and open app again = no auto sync Create data in offline app, then closeAdd a second account in zoho mail android app
Hi , i have migrated my domain to zoho and now i can not find a way to add accounts to manage emails from my android devices. No "add account" entry...Could you please point me or help me? In the app description says it can manage several accounts. Thanks and regards.how to setup language in Soho app for iphone?
i can not setup language for Soho app for iphone? i want change to chinese? it's possible?Can't send email from iphone
Upon configuring I receive a message that "The SMTP server "smpt.zoho.com" is not responding. Check your network connection and that you entered the correct information in the "Outgoing Mail Server" field."Samsung Galaxy S8+ Beats iPhone 7 Plus in Consumer Reports' Ranking
After the Galaxy Note 7 fiasco, Samsung had a lot riding on the Samsung Galaxy S8 and Samsung Galaxy S8+ this year. And if the latest Consumer Reports’ findings are to be taken into account, the two smartphones have performed exceptionally well, raking in the top two spots. Consumer Reports ranks the Samsung Galaxy S8+ as the top smartphone, followed by the Galaxy S8 in the second place. Consumer Reports lauds the Samsung Galaxy S8+ for its narrow design and great battery life. The publication addsZoho CRM Mobile Edition
What are the best features of Zoho CRM Mobile Edition? Cloud overview videoZoho CRM mobile not syncing some Events
A user created a couple of Events from his Android phone last week and they didn't sync with the server despite being on the office wifi. They're still showing up when clicking on the circling arrows on the Home tab. Does the app not retry the sync by itself? Any way to force a manual sync?Domain taken / Oops, it seems you have not verified your primary mobile number yet.
Greetings everyone, On the 4th of february I tried creating an account to use the following domain "Tdelyx.com" using the number (+58) 4244036871, however when it came to inserting the verification code, my page refreshed and I could no longer insert the verification code. I tried to login but it says "Wrong Password" and when I click on Forgot Password I get the error " Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or email to resetDomain taken / Oops, it seems you have not verified your primary mobile number yet.
Greetings everyone, On the 4th of february I tried creating an account to use the following domain "caeinstein.co.ao" using the number (+58) 4244036871, however when it came to inserting the verification code, my page refreshed and I could no longer insert the verification code. I tried to login but it says "Wrong Password" and when I click on Forgot Password I get the error " Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or emailAndroid app. Screen rotation
I have only just switched from Apple to Samsung and whilst I was really pleased to see the app, I cant believe that it only works in landscape mode. I have a Tab S with a Logitech keyboard attached. Whilst this is a brilliant setup it only allows landscape orientation. Other apps "auto rotate" this app doesn't seem to which in my case makes it unusable. Am I missing something. Surely this cant be the way it is supposed to be? Please help.Viewing Campaigns on the Application on IOS
Hi, I have recently installed the application for the CRM on to an ipad and cannot see the campaign function and wondered if it was possible to at least view the Campaign information on the Application? Would appreciate any advice. Thanks AndyZoho Mobile not showing custom module
Zoho Mobile is not showing ANY record of a custom module. The error message reads: "CustomModule7 is not admitted on the application yet"Next Page
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Announcing New Features in Trident for macOS (v.1.2.0)
Hello Community, Trident for macOS has quite a few new features that will improve your business email communication. Let's take a quick look at them. Creating templates Earlier, you could save email drafts as templates in Trident. With the current update,Knowledge base articles is now available in the Zoho Desk mobile app!
Hello all, As a customer service agent, every day you might have to deal with many questions and issues reported by the users. With Knowledge Base, you can reduce the issue resolution life cycle for your organization. We are delighted to announce that we have brought in support for 'Knowledge Base articles' in the Zoho Desk iOS mobile app. This feature is already available for Android users. KB articles are available to iOS users in the latest version of the app (v2.4.9). You can update theZoho Sprints mobile app(Android and iOS) v2.0
Hello everyone! We’re thrilled to announce that Zoho Sprints Mobile app2.0 is now live. With the newest version of the Zoho Sprints mobile app, we hope to provide a fresh, faster, and intuitive experience for managing your sprints on the go! Whether you'reAgents can manage the Tasks on the go, now with Zoho Desk mobile app
Hello, Everyone! We are elated to announce one of our most asked for features 'Tasks' in the Zoho Desk app. Agents can now create and associate tasks with a ticket and the tasks will be listed within the corresponding tickets. Steps to access the tasks from the app: 1. Go to a particular ticket in the app. 2. Click the Tasks icon in the 'Related Information' section. 3. List of all the tasks will be displayed. Refer to the screenshots (Android & iOS) attached below for your better understanding:Ticket list sorting is now supported in the latest version of the Desk Android mobile app.
Hello, In the latest version of the Desk Android mobile app (v2.4.32), we have brought in the option to sort the ticket listing view. Now we can sort the tickets listing by Ticket Id, Due Date, Recent Thread and Created Time. Please update the app either
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Shared inbox unable to see replies
Hi we are a small company me and someone else, we have a shared inbox for our sale@ and contact@ however we have this issue where by if i reply to an email or the other person reply to the email, it does not show it to them and therefore we end up replyingZOHO Android Client
Hi, I installed the Android app, but it had an issue, so I reinstalled it. I was able to add multiple accounts, but now when I add the next account, it just duplicates the one I already have and will not even allow me to enter the info for another account.Basic Apple Watch App
Sometimes I leave my phone behind. I will get push notifications that tickets are updated etc.. It would be nice to at least view them and do a few basic functions. reassign. public reply. private comment.Shared Mailbox in iOS app
Hi, On the desktop I am using a Shared mailbox for our company's general mailbox that somebody else should be able to view. In the iOS app however I can't find it? Old sources on the internet says this isn't possible but that can't be right? SomebodyLook and Feel Uniformity
Someone needs to go through the mobile app and match the look and feel of the web version. For example, it is global standard to highlight private notes as yellow background hue. Desk does that on web, but not on mobile. Mobile also has an odd blue icon
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Sticky Posts
Tip #3: Use Check-in to geo-tag your client visits instantly
Hello everyone!We are back with a new tip for this week. In case you missed our previous tip on layout based conversion mapping, you can read about it here. This week's tip goes out to all the sales reps and sales managers out there. Tip #3: Use Check-in to geo-tag your client visits instantly Done with your client visit? Yay! But wait, here comes your next bit of boring yet important things that you do: Call your sales manager and inform him/her that you are done with the meeting. Create/updateZoho Mail For iPad
We are happy to announce the release of Zoho Mail for iPad. More details here: https://blogs.zoho.com/general/zoho-mail-is-now-optimized-for-ipad. Do try this out and share your thoughts. You can mail to support[at]zohomobile[dot]com, post responses in this thread, hit feedback or simply 'like' the application to let us know what you think. PS: Dont forget to check out the themes. Regards, Gopalakrishnan V Zoho Mobile TeamZoho CRM for iPhone and Android - Release announcement
We are happy to announce the Mobile Edition of Zoho CRM (Beta) for iPhone and Android devices. This is available for all editions (Free, Professional and Enterprise). How to access? You can access Zoho CRM from mobile.zoho.com with your existing Zoho CRM credentials. After logging in, choose CRM from the list of applications. Feature Highlights Access to Leads, Accounts, Contacts, Potentials (Opportunities), Tasks and Events modules. You can View, Create, Edit and Delete records in all these modules.Android App for Zoho CRM - Release announcement
We are pleased to announce the release of our Android app for Zoho CRM in Google Market (Google Play). The App is free to download from the App store but you need to activate the "Mobile Add-on" in your CRM account to use the app. The app comes with a 15 day trial period after which users have to subscribe to the mobile add-on package at $3 per user per month (as is the case with our CRM native apps across other platforms like iPhone and Blackberry) to continue using the app. More details on activatingZoho CRM app for iPhone - Release announcement
We are glad to inform the release of our iPhone app for Zoho CRM in the iTunes app store. More on this announcement is covered in the following blog post. https://blogs.zoho.com/general/introducing-the-zoho-crm-app-for-iphone-and-mobile-web-access Do use our app(s) and keep us posted with your feedback (either through this forum or by emailing us at support[at]zohomobile[dot]com). Shanthivardhan
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