Can't connect client's IG biz account
Been using Zoho for a few months now, and all of a sudden, my client's IG account won't connect, even though I've got her set up with a business account. I keep getting the error: You haven't switched to a Business Profile yet. Only Business Profiles can directly publish to Instagram. Is this a glitch within Zoho? Or IG?
Multiple Twitter accounts?
Do you know if from Zoho Social you can manage multiple Twitter accounts at the same time? we want to post a message in multiple accounts, trill programs, have metrics and other useful tools for a CM
Introducing Design On Canva button on Zoho Social!
Hello everyone! We are excited to announce that we have integrated Canva with Zoho Social—our newest feature which now brings the design aspect to Zoho Social. Canva is a graphic design app used by marketers around the world, and merging this tool with
Instagram not linking
Okay, so I am doing social media managing for someone. They have made me a full admin on their FB page which is a business page, I have logged into my FB page (which is a personal page) and have connected their business page to their Insta. I have also
Cannot connect to my Instagram
Hi there, i am trying to connect/authorize my Instagram account so i can publish/schedule for both Facebook and Instagram from Zoho Social. I am getting an error, noting that, i am logged in to Facebook as Admin, Logged in to Instagram (Bussiness account) and both accounts are already connected. Am i missing anything? Error attached.
Facebook Personal Profiles?????
My business requires Posting to Facebook Personal Profiles? Is Zoho currently working on allowing posting to a Facebook Personal Profile?
ZOHO SOCIAL - BATCH APPROVAL ON POSTS
Please tell me that Zoho Social offers the ability for admins or approvers to batch approve.. or select and approve a bunch of posts at the same time. I have looked through all of the documentation.. and I can not find any mention of bulk approvals. We
I can't upload videos in general on zoho social.
everytime i try uploading a video to zoho social, it shows 100% uploading and stays there. It doesn't load. I've uploaded one of the videos I'm trying to upload currently. see below.
Monitor Facebook Ad Posts
Is there a way I can monitor comments coming in on my Facebook ads?
Unable to post to Instagram
Hello again! My team and I scheduled some trial posts to be published onto Instagram. We created them and scheduled them, however, when the time came for them to be published, they were never published and I am unable to find them in the failed posts
Can't change my 'home' country
Opened my Zoho social account in one country - clearly used my IP address and now I can't pay on my home currency. UK business but stuck on AUS version of site and billing. Can you please help?
Monitoring keywords in private Facebook Groups?
Hi all - Has anyone found a way to monitor keywords in private Facebook Groups (not an admin of) using Zoho Social? I recently came across ddevi[.]com that can do exactly what I need. Would prefer to keep my business with Zoho if possible.
Zoho Social managing social media paid ads
It would be the greatest feature of this year if Zoho Social add managing social media paid ads
TikTok
When will Tiktok be added to the Zoho Social Platform?
how to stop auto responders to Instagram messages?
I have a problem that if we are tagged in an Instagram post or a story, then that is seen as a message - which is all fine however - an autoresponder is then sending a reply to the person that tagged us saying "please send a text message" - which I assume
If I close my Zoho account, will my zurl.co shortened links stop working?
If I close my Zoho account, will my zurl.co shortened links stop working?
Double posts appearing on Facebook page
Just started testing Zoho Social. I'm getting duplicates of posts on our company's Facebook page. They are not exactly identical - one contains a shortened URL, and one contains the full URL of the linked content. They are otherwise the same and I've
Image cropping in Zoho Social won't save
Hi there, we use Zoho Social and frequently crop photos with the in-app editing feature. For the past couple of days, the image will crop, but it will not save. When you hit save, it just cycles over and over and doesn't complete. If it matters, I am
Zia - Generative AI for publishing posts in Zoho Social
Generative AI is a type of Artificial Intelligence that uses existing content to create new content in the form of text, video, audio, or images by processing a large volume of data. It can be used to create blogs, social media posts, and emails, or to
Two post engagement rates given on Zoho
I'm looking at my page's engagement rate and I'm confused. Under "posts and engagement" and then Top posts, Zoho gives the engagement rate. Sometimes it's under 1%. But then when I go into the same post and to stats it might say 9,39%. What's the difference
Unable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.
multiple LinkedIn accounts
Hello, Is there anyway to add Multiple LinkedIn accounts?
Strategy Tool & Caption Library
I've NOT seen any SM scheduler strategize/planning tool. A lot of content is repurposed from blogs/emails, so I have a worksheet that plans out my quarterly content and directs my team to the content so they can break it up for SM. I also dump my draft
I keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet."
Help! I am trying to add more brands to my social account (yes I upgraded them so I have more ) I keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet." IT also says this for Facebook
Instagram carousel post with multiple videos?
Hello from Munich, How do I add a multi-video Instagram carousel post using Zoho Social? Is it only possible with pictures? In the past I've used planoly where it works. Thank you in advance and best regards, Boris
Stories Created
Under the insights on individual posts, it has something called Stories Created. I thought it was people that shared the post as a story but it seems rather high for that. What is it?
Instagram's Brand Health not updating
Hi, I have a question because INSTAGRAM's Brand Health is not updating. it is still the same for the past few weeks, please let me know if there are any issues and what trouble shooting steps that need to get done. Thanks
1 Brand with 2 google my business.
I need to integrate my 2 GMB accounts (it is the same brand - 2 different locations). Can you help me please
multiple facebook pages for multiple locations
Hello, So I have multiple facebook pages for 1 company for the different branches is there a way to manage them all from zoho at once? Many Thanks, Gordon
Connect multiple company profiles for LinkedIn (or other networks)
Is it possible to connect multiple company profiles on LinkedIn (or other networks) on the same account? I know I can create a new brand, but they're actually part of the same brand, so that would be ideal.
Build ChatGPT into the composer for creating drafts
A little bit like what Zoho Writer has done. Build ChatGPT generative text into the composer so that draft posts can be created quickly.
Inviting client to setup brand and more
Hello, There are two most critical functions which must be added in Zoho Social for Agency. Invite user/client to setup brand and link social media. As a agency we tell our clients, we don't want your social media credentials to manage your account. Then
LinkedIn scheduled posts appearing as posted in ZC... scared the life of out me😂
As it says in the title. I've just scheduled a LinkedIn post on LinkedIn and it's appeared in the posted area of Zoho Social. Attached some screen grabs.
LinkedIn Personal Profile Connections Disappeared
We have several clients who we post for on both their LinkedIn Company Page and Personal Profile. Today (March 27, 2023), we got an error that the "token" wasn't connected. The option to add the personal profiles also appears gone from the clients' menus.
Can I view my Instagram page layout after I schedule posts?
As I schedule posts for my IG page, I need to see how the whole page will look. How can I view the page as it would appear on IG?
Can I copy a previous post in Zoho Social in order to create new one or repeat the post?
After posting on several social media channels, I wanted to create a different version of the same post. Is there a way to copy the previous post, edit and publish?
Connect multiple Facebook ad accounts to Zoho Social
Hi there. I'm doing the Facebook Ads and Zoho Social integration to automate the leads that come from Potential Customer campaigns on Facebook to Zoho CRM. I have a company (1 fanpage, 1 brand), but within the business or brand on Facebook, I manage several
Need quarterly, 2x a month, every two months, and yearly, every 2 year etc posts
currently one can repeat posts weekly or monthly. Please extend more options to quarterly, 2x a month, every two months, and yearly, every 2 year etc posts as well as post 1st saturday, last saturday, 2nd tuesday, etc. Please use either google/zoho calendar repeat feature to find all possible options for repeats this iwill be incredibly helpful for holiday posts, and also to space out repeated content so it does't look so.....repeated.
Introducing Social eWidget for Zoho Mail, cross-brand posting and other enhancements in Zoho Social
Hello everyone, We've come up with some new updates for Zoho Social and can't wait for you to try them out. Let's take a look at what we're rolled out. Zoho Social eWidget for Zoho Mail If you've received an email from a contact or prospect, you can now
posting to multiple brands
Hi, is there a way to post across multiple brands at the same time? My company has multiple social media accounts set up under different brands. Some of the content that we publish gets published across all platforms, and it is inconvenient to have to post to each brand separately. Thanks!
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