1. Purpose of this guide

2. Possible causes and solutions

2.1 Workspace is marked inactive

To resolve this:
Navigate to the Admin Center > Modules > Workspaces.

1. Click the Options icon  on the workspace card, then select the Mark As Active option.
2. Confirm by clicking Proceed in the popup.This will make the workspace active.
   
   
   
   

Note: Event types inside the workspace remain inactive. You must activate them individually.

• Go to the workspace > select the event type > click Edit > toggle Status to Active > click Save.
  
  
  

2.2 Event type is marked inactive

To resolve this:
Switch to the respective workspace and open the event type details.

1. Click Edit on the Event type details.
2. Toggle Status to Active.
3. Click Save. This makes the event type active.
   
    

2.3 User is inactive or removed

To resolve this:
Go to Admin Center > Organization > Users to verify the user’s status.

• To reactivate a user:
      Click the Options icon on the user card.
      Select Mark As Active. This makes the user active.
  
  
  
  

• If the user was removed:

• Remove their booking page from any embedded website.
• Use the event type booking page instead of the user booking page.
• If the event type has only that user, assign a new user:

• Go to the workspace > event type > Assigned Users > click + Assign Users.
  
  

2.4 Resource is marked inactive

To resolve this:
Go to Admin Center > Modules > Resources

1. Select the resource and click Edit on the Basic Information tab.
2. Toggle Status to Active.This makes the resource active.
   
   

3. Additional tips

• Always verify that the workspaces, event types, users, and resources are all active.
• If you are a super admin or admin, follow the above steps. 
• If you are a manager, workspace admin, or user, reach out to your admins to get this corrected.  

4. Related links

• Resolve time slot availability issues