Working with Metrics | Zoho Creator Help

Working with Metrics

What Does This Page Cover?

Learn the important points to be remembered when working with the dashboardLearn more about the Metrics dashboard.

Availability

  1. Metrics is available in the United States (.com), Europe (.eu), Australia (.au) and India (.in) data centers.
  2. Metrics will be available only in the Creator 6 version of Zoho Creator.​

Summary of Metrics

Summary of Metrics

Where to access Metrics?

Homepage -> Manage -> Metrics

Who are the end users of Metrics?

Admins and Super Admins

Whose activities are captured?

Users, Portal users, and Public users

Which solutions' usage is captured?

Only the live mode of Applications

What parameters are considered?

Access count and hit count of users across all applications


Initializing Metrics 
You will be able to view the dashboard once you agree to the consent and click the Enable Metrics button in the Metrics tab.

Your usage metrics will be visualized in the dashboard from the day you enable Metrics.

Date Filter Behaviour  

The date filter drop-down helps filter the Metrics data in a more precise manner based on the selected date range.                                                                                

Date filter

Data available from

Data not available
(since data collection is in progress)

Drill downs available

Today

12 AM with 3 hours intervals

Current 3 hours

-

Yesterday

12 AM with 3 hours intervals

-

-

Current week

Monday to Sunday

Current day

Days to Hours

Previous week

Monday to Sunday

-

-

Last 30 days

Past 30 days

Current day

-

Current month

First day of the month

Current day

-

Previous month

First day of previous month

-

-

Past 3 months

Past 3 months

Current month

-


 

Note: Let's consider the month of June 2023. Now when you choose the 'Current week' filter on June 1st, you'll be shown data collected from May 29th. This is because the data collection occurs only on weekly intervals for current week and previous week.

Disabling Metrics 

  • In case you need to disable Metrics, you'll need to get in touch with support@zohocreator.com.

  • To enable metrics again, please refer to the Initializing Metrics section.

  • Please note that, the usage metrics in-between the timeframe of you disabling and re-enabling the Metrics will not be available in the dashboard.

Points to remember    

  • This feature is only available for customers from the US, EU, AU and IN data centers. 
  • At any point of time only the last 120 days data will be available.
  • Data from time series database will only be purged during their respective timelines and cannot be deleted by any other means. Even if the user requests to remove their data or they closes their account with Zoho and moves out, the data cannot be deleted.
  • The dashboard will follow the PST time zone for US accounts, CEST time zone for EU accounts, AEST time zone for AU accounts, and for IN accounts it will follow the IST time zone.
  • When you create and restore a backup for an application, the Metrics data will not be included in the backup.
  • When an account is migrated from one DC to other, the existing Metrics data of that account will not be migrated to the new DC. However, your Metrics dashboard will be populated with the statistics specific to the new DC.
  • As the super admin of the account, when you grant Admin access to a partner to deploy applications, it is your responsibility to inform their partners of the legal use of this feature, including enabling the same.
  • When an Application is deleted then it will be listed but not you cannot click on it to view more analytics. The App icon will be changed to indicate deletion. For the 7 days from deletion date, the app name will be displayed after which it will be changed as Deleted Application. If this app was present in the Idle applications list then after deletion it will not be retained.
  • Similarly, when a user/portal user is deleted, their details will be listed as usual but the user icon will be changed to indicate deletion. Only in the case of a portal user, the Email id of the deleted portal user will not be fully displayed. It will be displayed as a combination of the email id and some alphanumeric value. If this user was present in the Idle users list then after deletion they will not be retained.
  • When a portal of an application is deleted, the portal will not be listed in the Application activity by portal users filter. Also in Application activity by all users, the Application for which the portal is deleted will have discrepancies in access and hit counts while viewing the individual application analytics.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • FAQs: Metrics

                                                                                                                This page offers comprehensive details on metrics, application activity, and user engagement, including user and portal user activities. Metrics What is the Metrics feature in Zoho Creator, and what does it offer? The Metrics feature in Zoho Creator ...
                                                                                                              • Understand Metrics

                                                                                                                What Does This Page Cover? Learn about Metrics Dashboard and how it makes it easier to analyze and monitor the usage statistics across applications and its users in a single platform. Availability Metrics is available in the United States (.com), ...
                                                                                                              • Understand Portal User Activity

                                                                                                                What Does This Page Cover? Learn about Portal User Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across portal users in a single platform. Learn more about the Metrics dashboard. Availability Metrics is ...
                                                                                                              • Understand User Activity

                                                                                                                What Does This Page Cover? Learn about User Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across users in a single platform. Learn more about the Metrics dashboard. Availability Metrics is available in the ...
                                                                                                              • Understand Application Activity

                                                                                                                What Does This Page Cover? Learn about Application Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across applications in a single platform. Learn more about the Metrics dashboard. Availability Metrics is ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources