Understand Portal User Activity

What Does This Page Cover?

Learn about Portal User Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across portal users in a single platform. Learn more about the Metrics dashboard.

Availability

Metrics is available in the United States (.com), Europe (.eu), Australia (.au) and India (.in) data centers.
Metrics will be available only in the Creator 6 version of Zoho Creator.

Overview

This is an extensive dashboard that captures usage statistics of portal users in the live mode of the applications. Accumulate statistics on how your application's portal users are performing over different time periods, and use them to improve productivity.

Upon switching to this dashboard, the list of all the applications for which portals have been enabled will be displayed.

Once an application is selected, the corresponding dashboard opens up.

Assume a organization 'Zylker' has enabled Portals for multiple of Creator applications, like Vendor Management, Order Management etc., and using them to manage business relationships with external stakeholders. Now, let's get a glimpse of all the information the admins can track with this dashboard.

KPIs to track portal user activity:

Metrics	Definition	Snapshot
Users accessed	Number of portal users who have accessed at least one application during the selected time frame.
Idle users	Number of portal users who have not accessed any applications during the selected time frame. Click on to view list button to view the list of idle users.
Stickiness average	Denotes how well your portal users are actively using the applications. For eg: If it is 100% then all your users using the applications and if it is 0% then none are using. Note: The metric shown here could be hourly, daily, weekly or monthly based on the selected time frame.
Daily average hits per user	Daily average of total hits across applications per portal user.
Users access trend	Line chart highlighting the trend of portal users accessed over time. This chart helps to view changes(like spikes or anomalies) in the usage by the portal users.
User activity by cohort	Breakdown and analyze user behaviour and detect their usage patterns over time. You can view this card in normal view and heat map. The darker the color of the block in the heat map, the more percentage of users accessed during that interval of time.
Usage by device	Donut chart denoting through which medium the users are accessing the applications. The split is based on total hits captured across devices. You get to see their percentage contribution as well.
Usage by platform	A list denoting through which platform the users are accessing the applications. The split is based on total hits captured through OS/Browser. Use the drop-down to switch between Browser and OS usage lists.
Application trend by hit count	Bar chart that gives a trend of portal users hit count over time.

Note:

The percentage difference will be shown for the cards, namely, Users accessed, Idle users, and Daily average hits per user. This will be a comparison between the previous time period of the one selected in the date filter.
For example, assume you are in April 2023, and you have selected the past 3 months filter. Now, all the metrics inside the dashboard will be for the period of Jan to March 2023. The percentage difference will be calculated by comparing Jan to March 2023 with Oct to Dec 2022.
In the Users access trend chart, percentage difference in each marker point denotes the comparison between previous marker point.

Idle Users

Idle users page

This page can be accessed by clicking on the View List button the Idle users card. It will provide a list of portal users that have not accessed any application in the selected time frame.

Click here to learn the important points to remember when working with the Dashboard.