Account Setup
Siri Shortcuts in iOS
Agents can perform quick actions by either a tap or by asking Siri. Learn more about Siri shortcuts. The Zoho Desk suggested Shortcuts are: My Open Tickets My Overdue Tickets Add Comment Add Resolution Agents can tap the plus icon to add the short ...
Giving Feedback in iOS
Giving Feedback Users can write about their experience using the Zoho Desk mobile app and share their feedback with the Desk team. This will help the app publishers and developers improve the app. They can also send attachments, diagnostic reports, ...
Enabling Encryption in iOS
The user can enhance data security by enabling encryption to safeguard it from unauthorized access. Zoho Desk offers two types of encryption: Database encryption File encryption. What is database encryption? Data encryption transforms digital ...
Creating Widgets in iOS
Widgets are small applications or tools which provide quick access to frequently used features. Generally added to the desktop or mobile home screen, these are designed to enhance user experience. In Zoho Desk, the user can add a widget to their ...
Accessing the help center in iOS
The users can reach the Help Centre to find answers to the most frequently asked questions through the Knowledge Base and Community. They can also submit a ticket for their queries from the help center. Knowledge base The users can access the ...
Enabling Privacy and Security in iOS
The privacy and security settings protect the app and the data within from unauthorized access and use. While privacy ensures that the user's information is secure, security controls access to the said information. Enabling app lock App lock is a ...
Personalizing Desk Account in iOS
Zoho Desk understands the need to provide its users with the option to customize their account in their mobile application through the Settings module. Accessing the Settings Module Open the Zoho Desk application. Tap on the More icon and select ...
Viewing Agent Profile in iOS
A user profile is an array of information about a specific user within an organization. In the Desk mobile app, agents can view their profile details, including: Name Email address Profile photo Role and permissions Phone and Mobile number Extension ...
Setting Portal Access Restriction in iOS
In Zoho Desk, admins can create different portals to store and manage customer requests and business-related information. Portals are particularly useful when there are different business verticals or products that are managed by one organization. ...