Configuring Webhooks

Configuring Webhooks


Webhooks feature in the application uses a mechanism to send real-time data to another third party system or URL when it is executed. These webhooks push data to a specific URL as soon as an event happens, and thereby help the users to invoke any action in the third party application instantly.

For example, consider the scenario in an IoT setup where you have set up the Fuel Monitoring solution for a diesel generator. Here, you can create a webhook action in an alarm rule to push the low fuel reading to a third-party application to initiate a purchase order.

Creating Webhooks

To create a webhook action:
1. Access the Developer Application.
2. Select the Automate tab, and select Actions in the left pane.
3. Click the Webhook tab. The available configurations will be displayed.


Refer to the Webhook Parameters list for details on the parameters configured in this form.
 
4. Select the category. Possible categories include alarm rule, notification profile, and workflow.
 

 
5. Select the model/module and provide a name.
 
6. Provide the third-party URL to notify.
7. Select the method POST or GET action.
8. Provide the description of the webhook action.
 
Info
Refer to the Webhook Parameters list for details on the parameters configured in this form.


 
 
9. Select the preferred Authentication Type: General or Connections.
  1. General: Provide the name and value for the parameters.
  2. Connections: Select the connection from the available connections drop-down list.
10. Provide the header and body for the webhook action.
 

 
11. Enter the body for the webhook action.
 

 
12. Click Save.

Availability

Info
All Webhook actions require necessary permissions. Refer to Users and Profiles document for more details.

Check Feature Availability and Limits


Executing the Webhook Action   

The webhook action will be triggered whenever the fuel level reaches a low and the alarm rule conditions or the notification profiles conditions are met.
 
The execution of the webhook can be verified in the audit logs:
 

 

Possible Webhook Execution Errors

Webhook execution may sometimes fail due to one of the following reasons: 
  1. Bad Request: A required parameter may be missing
  2. Unauthorized Request: An invalid Auth Token is provided
  3. Request Failed: Parameters were valid but request failed
  4. Page not FoundThe requested item doesn't exist
  5. Third-party error: There is glitch in the third-party application
  6. Third-party server not availableDisconnection at the third-party API server
  7. Internal process failure: Error occurred when processing the webhook
  8. Day limit reached: The org had reached the maximum limit for the day
  9. Invalid URL: The URL is not accessible or has any restriction. It can be opened in another browser to check if accessible.
  10. Socket timeoutIf the webhook is invoked but response is not received until 10 seconds


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