Troubleshooting Tips
Why are fonts like Arial, Times New Roman, Cambria, Helvetica missing in Writer?
Zoho Writer supports only free fonts. Due to legal restrictions, we've removed all the paid fonts from Writer (including MS Fonts like Arial, Verdana, Calibri, etc). In this case, Writer gives its equal alternatives which you can use instead. We've ...
How to avoid third-party cookies error in Office Integrator?
It is possible for the Office Integrator users to prevent the cookies error. As the editors our integrated inside iframe of the web application, this issue can be avoided by configuring the CNAME mapping feature which is available in Office ...
How to enable cookies in my browser?
You can enable cookies to improve the quality of your Internet experience. Follow the below steps to enable cookies. Mozilla Firefox (from Version 41) Open your Firefox browser. Click More(☰) > Settings. Select Privacy & Security from the left panel ...
Why am I getting "The API key is invalid" error?
You will get invalid API key error in any of the following cases: Incorrect API key Please ensure that you have provided the exact API key associated with your Zoho account in the API request. You can confirm the correct API key from your Office ...
Why do I get "Connection refused from remote server" exception when I save a document?
You will get the "Connection refused from remote server" error when Zoho is unable to reach the storage location or document server path specified by you in the "saveurl" parameter. One of the reasons could be that the 'saveurl' value is not ...
I get an error while saving documents over HTTPS URL scheme. What am I doing wrong?
You will get save document error present over HTTPS URL scheme in any of the following cases: SSL Certificate of your saveurl does not match your registered domain name. Please check the authenticity of your SSL Certificate from the website: ...
Why I am getting an error while importing a document present as a Web URL over https URL scheme?
The stated error in importing the document present over a web URL (HTTPS scheme) will occur in any of the cases mentioned below: SSL Certificate does not match your registered domain name. Check the authenticity of your SSL Certificate from the ...
How to avoid duplicates while opening the same file again?
We provide an 'id' which represents that the document session has to be passed as additional information when sending the HTTPS POST request to Zoho. The 'id' will be returned by Zoho with every 'Save' invoked from the Office editors. This will help ...
How are documents edits saved in Host application servers?
Zoho Office Integrator allow partners and businesses to save the document content back to their storage servers through "webhook". Documents are saved in your storage servers from Editor when user click save button. A webhook is a publicly accessible ...

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