Deactivate users
Prerequisites
- Org Owner
- Org Admin
- Custom role with "Change user status" permission.
Overview
Deactivating a user in Zoho One means temporarily revoking that user's access to the Zoho One organization and Zoho One application without deleting their account.
What happens when you deactivate a user?
- Access Revoked: The user can no longer sign in to Zoho One and its associated applications.
- Licenses Freed Up: Their Zoho One license becomes available, which can be assigned to another user.
- Data Retained: The user’s data remains inactive in the application, which can be retrieved for future use.
Before deactivating a user
Review the following to prevent errors before deactivating a user:
- Admin Roles: Ensure the user is not assigned as a Zoho One Admin. If assigned, unassign their roles.
- Application Ownership: Check if the user owns any applications. If owned, transfer the ownership.
- Integrations: Confirm the user doesn’t own any active integrations among Zoho One applications. If they do, reassign ownership to another active admin.
- SAML Applications: If the user was assigned to any Directory or Non-Directory SAML applications, deactivating them in Zoho One does not automatically deactivate them in those apps. To avoid unauthorised access or unexpected billing, ensure the user is also deactivated directly within the respective SAML application.
- Directory Store Owner: If the user is a Directory store owner, transfer store ownership before proceeding.
In the web application
1. Sign in to Zoho One, then click Directory in the left menu.
2. Click Users, then click on the required user. You can also find the users with the search bar.
3. Click Deactivate.
For iOS devices
1. Open the Zoho One app on your mobile device.
2. Tap 
in the bottom-right corner.
3. Tap Users.
4. Tap on the user you want to deactivate.
5. Tap Deactivate.
For Android devices
1. Open the Zoho One app on your mobile device.
2. Tap 
in the bottom-right corner, then tap Users.
3. Tap on the user you want to deactivate.
4. Tap 
.
5. Tap Deactivate.
Possible Errors
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