Digest Juin - Un résumé de ce qui s'est passé le mois dernier sur Community

Digest Juin - Un résumé de ce qui s'est passé le mois dernier sur Community



Bonjour chers utilisateurs,

Avant que la saison estivale arrive, découvrons ce qui s'est passé au mois de juin sur notre Communauté France.

Nouveautés

  • Les données viennent de sources de plus en plus diverses et variés. Il n'existe pas de critères précis pour s'assurer que les données sont suffisamment préparées. Toutefoi toute opération effectuée sur les données entre leur entrée dans votre système et leur traitement par un système analytique peut être considérée comme l'étape de préparation des données pour ce processus. Pour rationaliser cette étape, nous sommes ravis d'annoncer la version bêta de DataPrep 2.0 ! Avec cette nouvelle version, il est encore plus facile de créer un pipeline de bout en bout et d'avoir un contrôle total sur la qualité et le transfert de vos données.
  • L'analyse des données constitue un facteur essentiel de la prise de décision fondée sur les données. Elle fournit les outils et les connaissances nécessaires pour extraire des informations significatives des vastes quantités de données que les organisations rassemblent et génèrent. La beta Zoho Analytics 6.0 est dotée d'un large éventail de fonctionnalités destinées à tous les publics.Ces fonctionnalités ont été conçues en tenant compte des besoins actuels et futurs des entreprises et en intégrant les observations des utilisateurs et les études de marché.

Trucs et astuces

  • Il existe de plus en plus de canaux par lesquels les clients peuvent contacter les équipes de support. Et pour éviter de s'y perdre, les entreprises mettent en place un système omnicanal ou multicanal. Cet article présente comment le service client omnicanal est plus avantageux pour votre organisation.
  • Chatbots et assistants virtuels - ces deux formes d'IA transforment la façon dont nous interagissons avec la technologie. Mais il est facile de s'y perdre, car ces deux formes d'IA sont en plein essor. Lisez cet article afin de mieux faire la différence et de choisir celui qui répond le mieux aux besoins de votre organisation.
  • L'authentification permet de sécuriser l'organisation en ne permettant l'accès qu'aux personnes autorisées. Chaque fois que vous saisissez votre identifiant et votre mot de passe ou que vous utilisez le MFA, vous êtes authentifié. Mais au-delà de l'authentification des employés dans leurs applications, Il est également important de sécuriser les appareils de vos employés, car chaque appareil est un point d'entrée dans le réseau de votre organisation, l'authentification des appareils est un pilier important d'un système solide de gestion des identités et des accès. Cet article indique comment authentifier les appareils dans Zoho Directory.
Ce mois-ci, nous avons également organisé un webinaire sur l'organisation de votre journée et de vos équipes via Zoho One.
Vous n'y avez pas assisté ? Ne vous inquiétez pas, on s'occupe de vous ! Vous pouvez consulter l'enregistrement du webinaire sur la chaîne Youtube de Zoho France.

N'hésitez pas à poser vos questions et continuez à nous suivre sur Zoho Community France, pour toutes les nouveautés Zoho et plus encore.

L'équipe Zoho France

    • Sticky Posts

    • Les Zoholics sont de retour !

      Bonjour à tous,  Nous avons (encore une fois) une bonne nouvelle à vous partager : nous allons enfin pouvoir nous rencontrer ! Et pas dans n'importe quel contexte, mais lors de notre conférence annuelle : les Zoholics ! Mais que sont les Zoholics me direz-vous

    • Novembre : un résumé de ce qui s'est passé le mois dernier sur Community

      Bonjour à tous,  L'année 2021 arrive presque à sa fin, mais nous continuons à avoir de nombreuses actualités à vous partager. En voici un résumé ! Nous avons eu notre première session "Ask The Experts" sur notre nouvelle version Zoho One 2021 et vous

    • Août : Un résumé de ce qui s'est passé le mois dernier sur Community

      Bonjour à tous, Et bonne rentrée ! Comme chaque mois voici un résumé de ce qui s'est passé sur Community et dans l'actualité de Zoho en général. La grande nouvelle de mois d'Août est l'arrivée de la fonction Canvas : le premier studio de conception pour

    • Juillet : Un résumé de ce qui s'est passé le mois dernier sur Community

      Bonjour à tous, Le premier mois de l'été se termine, et si certain profitent d'un repos bien mérité, sur Community on continue à en apprendre toujours plus sur nos produits Zoho. Notre série sur Zoho CRM se réinvente avec la découverte de notre fonction

    • Community Digest - Résumé de mai 2021

      Bonjour à tous, Que s'est il passé en Mai sur notre page Community France ? En plus de nos articles Trucs et Astuces, vous avez été nombreux a réagir, nous poser des questions ou encore publier vos propres conseils ! Vos les différents sujets abordés

      • Recent Topics

      • Rebranding Options for Zoho One

        We need the addition of rebranding and white-labeling settings directly within the Zoho One Admin Panel. This feature should allow organizations to customize the unified portal with their own logo, brand colors, and custom domain mapping (e.g., portal.company.com).

      • Tip #57- Accessibility Controls in Zoho Assist: Mobility- 'Insider Insights'

        Remote support should be easy to navigate for everyone. For users with mobility-related accessibility needs, long sessions and complex navigation can be challenging. Zoho Assist’s Mobility Accessibility Controls simplify interaction through keyboard-based

      • To print Multiple delivery notes in batches

        In Zoho Books, we can print a Delivery Note from an Invoice using the Print Delivery Note option, but it is non-editable and always prints all line items from the invoice. Our requirement is to deliver invoiced items in batches and print delivery notes

      • UPLOAD A CREATED PDF AUTOMATICALLY

        Using the html header pdf+print button, I have managed to find a way to have a user create a pdf using entered form data. Using the schedule button, I can have a "file uploaded" pdf mailed to someone as an attachment. The missing piece is to be able to add the pdf, created in that html page to a file upload field automatically? Right now one has to save it to computer and then upload it in a FILE UPLOAD FIELD. Any help would appreciated !  

      • Consolidated Department-wise Payroll Cost Summary Report

        Hello Zoho Payroll Team and Community, I am writing to discuss a reporting requirement regarding department-level expense tracking within Zoho Payroll. As we scale and manage salary distribution for employees across multiple departments, such as Accounts,

      • Write-Off multiple invoices and tax calculation

        Good evening, I have many invoices which are long overdue and I do not expect them to be paid. I believe I should write them off. I did some tests and I have some questions:  - I cannot find a way to write off several invoices together. How can I do that,

      • How to remove chat icon from knowledge base?

        I have set up a knowledge base to hold FAQs and documentation. It is currently standalone, and not integrated into our website. On every page there is a chat button in the bottom left corner that says "We're offline, please leave a message." How can I

      • Missed chats on WhatsApp closing after one minute

        Hi, we have added WhatsApp as a channel. However, if a chat is not picked up within 2mins, the chat is marked as missed and is closed within a minute. Why are they not staying in our "missed" queue for 24 hours as per our WhatsApp preference settings?

      • [ZohoDesk] Improve Status View with a new editeble kanban view

        A kanban view with more information about the ticket and the contact who created the ticket would be valueble. I would like to edit the fields with the ones i like to see at one glance. Like in CRM where you can edit the canvas view, i would like to edit

      • Automated Dismissal of Specific Notifications and Centralized Control of Toast Notification Settings

        Dear Zoho Team, I hope this message finds you well. We would like to request two enhancements related to notification handling within Zoho Desk: Automatic Dismissal of Specific Notifications: Currently, when certain actions are taken in the ticket list

      • Show field in spreadsheet view depending on other field value

        Hello. Not sure if this is possible but let's say i have spreadsheet view in Creator with four different fields Field A, B, C and D Then i have a field named Response which for one record could contain only one of the pre-definde choices below A, B, C

      • Intergrating multi location Square account with Zoho Books

        Hi, I have one Square account but has multiple locations. I would like to integrate that account and show aggregated sales in zoho books. How can I do that? thanks.

      • Zoho Learn Zapier Integration

        Hello all, Is there any plan to integrate Zoho Learn with Zapier? It seems almost all Zoho products are in Zapier, with the exception of Learn and Marketing Automation.

      • Notice: SalesIQ integration paused on Zoho Sites

        I have this notice on my Zoho Sites in the SalesIQ integration setup. Can someone assist? "This integration has been temporarily paused for users. Reconnecting SalesIQ after disconnection will not be possible until we provide further updates." thank

      • Differences between Zoho Books and Zoho Billing

        Without a long drawn out process to compare these. If you were looking at these Books and Billing, what made you opt for one and not the other. Thanks

      • New Feature : Copying tickets with all the contents such as conversations/history/attachments etc

        Sometimes our customers and distributors do create tickets (or send emails) which contain more than one incident in them and then also some of the further conversations which are either created by incorrect new tickets or replies to old tickets are being created as combined tickets. In such cases we require to "COPY" the contents of the tickets into separate tickets and merge them into their corresponding original tickets. The "CLONE" feature doesn't copy the contents (especially the conversations

      • Como se agregan los empleados

        Necesito saber si para agregar empleados los mismos necesitan tener licencias

      • Deluge Error Code 1002 - "Resource does not exist."

        I am using the following script in a Custom Button on a Sales Return. Basically, the function takes the information in the sales return (plus the arguments that are entered by the user when the button is pushed) and creates a return shipping label via

      • Adding multiple Attendee email addresses when adding a Zoho Calendar event in Zoho Flow

        I am trying to integrate Notion and Zoho Calendar via Zoho Flow. However, the Attendee email address supported by Zoho Calendar - Create event only supports one email address, so I am having difficulty implementing automation to automatically register

      • Graceful Handling of Exceeded Option Limits

        Hi Zoho SalesIQ team. I would like to submit a feature request to deal with a bug in salesIQ Current Behavior (Bug): When a dynamic list passed to the Single Select Option Card contains more than 20 options, the Zobot stops responding (freezes/hangs)

      • System default SLA descriptions can't be modified

        The system default SLAs have identical descriptions for all SLA levels, but their settings differ. However, I am facing an issue where I cannot modify these descriptions and save the changes. The content of the description box can be edited but the changes

      • Adding non-Indian billing address for my Zoho subscription

        Hey Need help with adding a non-Indian billing address for my Zoho subscription, trying to edit the address to my Singapore registered company. Won't let me change the country. Would appreciate the help. Regards, Rishabh

      • How to create one ZohoCRM organisation out of a multi-organization?

        Hi, we have a multi-org including two different Zoho CRM organizations for two companies using respectively EUR and USD as default currency. I was wondering if there is any easy way to merge the two organizations into just one, so that users may access

      • Gray screen while signing documents

        We are all getting a "gray" screen when trying to sign documents in Zoho sign. Anyone else having issues?

      • Designing a practical Zoho setup for a small business: lessons from a real implementation

        I recently finished setting up a Zoho-based operating system for a small but growing consumer beauty business (GlowAtHomeBeauty), and I wanted to share a practical takeaway for other founders and implementers. The business wasn’t failing because of lack

      • Link Purchase Order to Deal

        Zoho Books directly syncs with contacts, vendors and products in Zoho CRM including field mapping. Is there any way to associate vendor purchase orders with deals, so that we can calculate our profit margin for each deal with connected sales invoices

      • Projects custom colors replaced by default orange

        Since yesterday, projects uploaded to Zoho, to which I had assigned a custom color, have lost the customization and reverted to the default color (orange). Has anyone else had the same problem? If so, how did you resolve it?

      • Interview booked through Invite but no Notifications

        We have a workflow that was developed through a developer/partner that was tested and worked. Today, we pushed a candidate through the process and invited them to an in-office interview. They were sent the booking link (as usual and as tested before successfully)

      • WebDAV support

        I need WebDAV support so that I can upload/download (and modify) documents from my local file system. Is anything planned in his direction?

      • Automatiser la gestion des SLA dans Zoho Desk avec Zoho Contracts

        Les équipes du service client s’efforcent d’assurer un support rapide, régulier et fiable pour garantir la satisfaction de chaque client. Les accords de niveau de service (SLA) permettent de clarifier les engagements en définissant les termes et conditions

      • iOS App doesn't refresh for Document Creation

        Hello Zoho team, I have created a workflow to be used on a mobile iOS device which starts in Zoho Creater and ends with a murge and store function that then opens the newly created document within the Zoho Writer app. This process is working great however

      • Uploading a signed template from Sign to Creator

        Good day, Please help me on how to load a signed document back into Creator after the process has been completed in Sign. Below is the code that I am trying, pdfFile = response.toFile("SignedDocument_4901354000000372029.pdf"); info pdfFile; // Attach

      • Zoho DataPrep and File Pattern configuration

        I'm using Zoho data prep to ingest data from One Drive into Zoho Analytics... The pipeline is super simple but I can't any way to get all the files that I need. Basically I need to bring all the files with a certain pattern and for that I'm using a regex

      • Assistance needed: Activation of a domain

        Hello Zoho Support, I purchased the .com domain "primesolva.com" via Zoho 6 days ago. The domain is still pending, and I cannot access the DNS panel to add the TXT verification for domain ownership. Please confirm the registration status and help me activate

      • Operation not permitted

        I am trying to add an email address to the list of user but I am getting error Operation not permitted

      • Request to Permanently Delete Email User (info@mehbobgulf.com ) from Old Organization

        Please permanently delete the user email info@mehbobgulf.com It is still associated with my old Zoho organization. I cannot delete it because it shows ‘You cannot delete email. Zoho host’. I need to use this email in a new Zoho account.”

      • Client host [89.36.170.5] blocked using Spamhaus

        Hello please make make actions for delist ..... "Client host [89.36.170.5] blocked using Spamhaus"

      • Suggestion: Option to Re-run a migration

        As I'm going through a migration process, I like the IMAP migration tool, but it would be better if there were an option to re-run the same migration as configured. There's not even an option to copy/edit one that's already there. Just run if it hasn't

      • Issue with "Add Your Mobile Number"

        Hello, I am trying to sign up for email service for a domain name, and I cannot finish the authentication. When I enter my mobile number, I receive the message "We’re unable to send OTP to this mobile number. Please contact support-as@zohocorp.com". I

      • zoho mail non vérifié

        Bonjour, Il y'a un jour que j'ai acheté un domaine et toute les tentatives pour l'associé a mon compte shopify son vaine. j'ai essayé TXT sans suite après, j'ai essayer avec CNAME sans suite. j'aurais besoin de votre assistance pour associé mon mail.

      • Next Page