Issue with Zoho Books /Zoho Inventory Support Team

Issue with Zoho Books /Zoho Inventory Support Team

Oh my goss! This ticket just got closed without a solution/response?! (attached screenshot) That is so pathetic. I thought I could keep impartially all tickets tracked in your help website. Do I need to track issues raised to zoho support team in a separate app? Also, is this email managers-escalations@zohobooks.com actually meant for a genuine escalation? – I find same people responding from both emails. ☹


This is not first time with me. Has anyone else faced issues like this?


 

From:
Date: Monday, 30 December 2024 at 15:08
To: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re: [## 109792755 ##] WAC of item

 

Hello,

 

It seems like you missed my second query “As we buy and sell, the WAC keeps changing. Where is this tracked? Attached (in previous email) is also inventory valuation report that is missing a column for WAC. Or is it me missing something?” Please could you check this.

 

Thanks,

 

From: Zoho Inventory <support.india@zohoinventory.com>
Reply to: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Date: Monday, 30 December 2024 at 10:48
To:
Cc: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re:[## 109792755 ##] WAC of item

 

 

Answered by
Krishna

Hi there,

Greetings from Zoho Inventory!

Sorry for the delayed response, as per your queries.

1. We would like to let you know that the WAC of the Item cannot be viewed from the overview page of the item.

2. And to know the value you will be able to view the same from the Inventory valuation report. (i.e) If the item is set with the WAC valuation then the asset value that you see here is the inventory valuation report is based WAC. And if the item's valuation is set as FIFO, when the asset value that is shown in report is based on FIFO. And there is no separate column for the WAC or FIFO value)

(And you can click on the asset value to find the list of transactions) 


Thanks & Regards,  
Krishna Rikachand Napolean

How happy are you with our service?

Loved it. Thanks! T ...

Okay

It was bad. Sorry! ...

 

 

Follow us on :        

Blogs  ·  Forums  ·  Help

 

 

 

 

Dear Inventory Support Team,

 

Like we discussed in the chat, please advise:

1.        Where do I see what current WAC of an item is whose valuation method is set to WAC. Attached is overview page of an item – I do not find the current WAC field. Is it located somewhere else?

2.        As we buy and sell, the WAC keeps changing. Where is this tracked? Attached is also inventory valuation report that is missing a column for WAC. Or is it me missing something?

 

Thanks,

 

 

From: Zoho Inventory India <support.india@zohoinventory.com>
Reply to: Zoho Inventory India <support.india@zohoinventory.com>
Date: Friday, 20 December 2024 at 16:49
To:
Subject: Zoho Corporation - Chat with Su

 

 

Chat Transcript

 

 

#7179923

Website :  https://inventory.zoho.com/app/649589654#/reports/inventoryvaluationbyitem?filter_by=CustomDate&from_date=2024-07-01&item_id=811858000059014001&item_name=Test Goods_WAC valuation&rule={"columns":[{"index":1,"field":"item_name","value":"Test Goods_WAC valuation","comparator":"equal","group":"report"}],"criteria_string":"1"}&to_date=2024-12-20

Attended By : Napolean

20 Dec 2024, 4:05 PM

Chat Duration : 00:29:20

 

Chat Transcript

 

 

 

hello again

 

 

Shah

hello again

4:05:07 PM

Napolean

Hi there!

Hope you are doing good.

4:05:23 PM

Subha

for items whose Inventory Valuation Method is WAC, with every next purchase/sales the system calculates WAC. where do we track this WAC as in how they have increased/decreased with time

4:06:15 PM

Napolean

You can try using inventory valuation report or FIFO report.

4:11:23 PM

4:12:32 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.26.50.png - ( Size:115.75 KB )

this is inventory valuation report. i dont see WAC column...

4:12:32 PM

No, If the item is set for WAC then the valuation will be based on the WAC.

And if the item is set for FIFO then it would be based on FIFO.

4:14:09 PM

Subha

yes, i m aware of that. the report screenshot i sent you of is a WAC item

4:14:34 PM

4:16:37 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.29.59.png - ( Size:289.7 KB )

see the method. and also the overview page does not show what is current WAC... am i missing something?

4:16:37 PM

Napolean

In the overview page it would show the valuation method that you have chosen.

4:27:30 PM

Subha

r we connected?

4:28:29 PM

i mean where is WAC?

4:28:52 PM

the actual WAC value of an item. where do i check this?

4:29:33 PM

do you need time to dig my query? you can revert by email later

4:33:38 PM

 

Error! Filename not specified.

 

 

 

 

 


      • Recent Topics

      • Personal account created under org account

        Hi there, I am Jayesh. We are using ME Central, and we have an account by the email ID soc@kissht.com.. Now I have created a personal account., jayesh.auti@zohomail.in, accidentally. Can you help me to remove this jayesh.auti@zohomail.in from my organization

      • Add another account

        How to add another mail account to my zoho mail.

      • Recover deleted user

        Hi by mistake i have deleted an added user and his email associated. Please help me recover it thank you.

      • No connection to the server

        Hello! I can't add a new email address to my mailbox because your server is rejecting me. Please help. I took and added a screenshot of this problem Marek Olbrys

      • Emails missing from desktop but visible on phone

        Subject says it all. Windows 11 laptop. Apple phone. all systems up to date.

      • Website Hosting

        Hello, I want to host my domain on Hostinger, and I want my emails to run through Zoho Mail. Please provide me with the SPF record, MX record (Type: TXT), and A record, so that I don’t face any issues with my emails. My website is on Hostinger hosting,

      • Can not search zoho mail after update V.1.7.0

        i can not search mail on to and cc box from attached picture and then search contacts box can't click or use anything. include replay mail too.

      • How to retreive the "To be received" value of an Item displayed in Zoho inventory.

        Hi everyone, We have our own Deluge code to generate a PO according to taget quantity and box quantity, pretty usefull and powerful! However, we want to reduce our quantity to order according to "To be received" variable. Seems like this might not even

      • Kaizen #211 - Answering your Questions | Using Canvas and Widgets to Tailor CRM for Mobile

        Howdy, tech wizards! We are back with the final post in addressing the queries you shared for our 200th milestone. This week, we are focusing on a couple of queries on Zoho CRM mobile configurations and custom payment gateway integration. 1. Mobile SDK

      • Remove "Invalid entries found. Rectify and submit again" modal

        Following up on a post from a few years back, but can the Zoho team consider either removing the 'Invalid entries found. Rectify and submit again' modal that displays for empty mandatory fields OR allow an admin to change it? I've built a custom error

      • No Functional Autosave or Manual Save Button

        Application : Zoho Notebook So I wanted to try Zoho Notebook(On Ubuntu) as an application, I installed the application and went solving my LeetCode problems visually(Drawing mode), at one point the app just stopped saving anything... Every time I tried

      • Cadence reports as front-end reports

        Hello everyone, We have built a cadence which is connected to the Leads module. There are 11 steps in total, 7 are automatic emails and 4 are tasks for the Lead owners. As admins, we have access to this (very nicely made) 'View Reports' tab where we can

      • Show elapsed time on the thank-you page?

        Is it possible to display the total time a user spent filling out a Zoho Form on the thank-you? I’d like to show the difference between the `form submission timestamp` and the `start time` (currently have a hidden Date-Time field set to autofill the date

      • Email Integration - Zoho CRM - OAuth and IMAP

        Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

      • I need to do crud with snippet html

        I need to implement a form with an improved user interface. I would like to use snippets to build a CRUD that allows me to create and update records. How could I achieve this using snippets?

      • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

        I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

      • Resume Harvester: New Enhancements for Faster Sourcing

        We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built

      • Incorrect “correct” password on email client apple mail

        I have troubleshot this account several times. I have deleted and re added account. It keeps saying incorrect password. Can you check that it is not locked on your end?

      • Is it possible to lock editing subform rows?

        Ideally editing would only be locked after the form has been updated but I still want them to be able to add new subform records at any time and they should be able to delete rows from the subform. It is a named subform if that's relevant however the

      • "Spreadsheet Mode" for Fast Bulk Edits

        One of the challenges with using Zoho Inventory is when bulk edits need to be done via the UI, and each value that needs to be changed is different. A very common use case here is price changes. Often, a price increase will need to be implemented, and

      • What is the maximum file size of a video upload in Zoho chat?

        Can I upload a 20 mb video file and share it with my colleagues? 

      • Update a field in ALL all calls under a contact

        HI guys! I have written some deluge code to update a field in my calls after i have comepleted the call, i need this field to update in all my scheduled calls as well that are comeing up. I just cant seem to get it to work, i have put teh code below,

      • Automatic Matching from Bank Statements / Feeds

        Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

      • Verifying Zoho Mail Functionality After Switching DNS from Cloudflare to Hosting Provider

        I initially configured my domain's (https://roblaxmod.com/) email with Zoho Mail while using Cloudflare to manage my DNS records (MX, SPF, etc.). All services were working correctly. Recently, I have removed my site from Cloudflare and switched my domain's

      • Fat Download of Ulaa Browser

        I just observed that Ulaa Browser is offering an one-capsule big download. These days it is a custom to offer a small bootstrap downloader and based on user customization options an appropriate download completes. And this is particularly common with

      • Cancelled Transfer order problem

        Hello, We've canceled a transfer order, and we can't add the related items to a new Transfer Order. The system tells us that the bin doesn't have the required quantity, but when we check the item, it indicates that there are 2 units in the bin. It also

      • Billing Management: #8 Usage Billing in Logistics & Delivery Services

        The logistics and delivery industry thrives on movement and precision. Every delivery completed, every kilometre driven, and every ton transported is a measurable activity. However, billing often lags behind. Many logistics companies still rely on fixed-rate

      • Tags for New Tickets

        Hi there, When creating a new ticket, there is currently no way to choose a tag you would like to associate with the new ticket. Being able to associate a tag while creating a new ticket will be very beneficial as it will save time and flow well with

      • Zoho Desk: No Incoming email

        Is Zoho Desk services down? No incoming email reflect to desk tickets.

      • Zoho CRM - Widgets | Update #3 : Introducing SDK V1.5 along with new ZDK Methods and ZRC Support

        Hello everyone! Widgets in Zoho CRM just got a big upgrade! With the release of SDK v1.5, developers can now create more immersive widget experiences. This update elevates Widget development with new ZDK methods for easier interactivity and ZRC support

      • Unusual activity detected, account blocked

        I am unable to send emails and am getting the error "Outgoing blocked: Unusual activity detected. To unblock your account, please and submit a request. Learn more.". I am unsure as to why this is happening since all my activity is legitimate, mainly confirmation

      • Unable to Send Emails – Outgoing Mail Blocked (Error 554 5.1.8)

        Description: Hello Zoho Support Team, I am facing an issue with my Zoho Mail account ( admin@osamarahmani.tech ). Whenever I try to send an email, I get the following error: 554 5.1.8 Email Outgoing Blocked I would like to clarify that I have not done

      • Issue connecting Zoho Mail to Thunderbird (IMAP/SMTP authentication error)

        Dear Zoho Support, I am trying to configure my Zoho Mail account on Thunderbird, but I keep getting authentication errors. Account: info@baktradingtn.com Domain: baktradingtn.com Settings used: IMAP: imap.zoho.com, Port 993, SSL/TLS, Normal Password SMTP:

      • Payment issue with Mail Lite plan – personal NIF not accepted as payment info

        Hello, I have already contacted Zoho Support by email regarding this, but since I haven’t received any reply yet, I’m sharing it here as well to see if the community can help. I’m facing a payment issue for my Mail Lite plan. I have a personal account

      • Customer payment alerts in Zoho Cliq

        For businesses that depend on cash flow, payment updates are essential for operational decision-making and go beyond simple accounting entries. The sales team needs to be notified when invoices are cleared so that upcoming orders can be released. In contrast,

      • Figma in Zoho Creator

        Hi Team, I’m creating a form using Figma and would like to know how to add workflows like scheduling, custom validation, and other logic to it. Can anyone help me understand how to set this up for a Figma-based Creator UI form?

      • Restore lost Invoice!

        Some time ago I tried to Upgrade from Invoice to Books. I not upgraded and staid n Invoice. Now i tried again and first i deleted the old trial of books. But now all is gone, PLEASE HELP!! i have no backup and i have to have at least 7 years data retention by law. 

      • Zoho Desk Down

        Not loading

      • lookup and integrated forms

        I might be misunderstanding things but I wanted to integrate our zoho crm contacts into creator. I imagined that when I used the integration it would mirror into creator. It did brilliant. BUT We have a ticket form in creator that we want to use a lookup

      • Partially receive PO without partial Bill?

        Most of our inventory is pre-paid. Let's say we purchase 30 pieces of 3 different items for a total of 90 pieces. It is common for our supplier to send us the items as they are ready. So we will receive 30 pieces at a time. How can I partially receive

      • Next Page