Zoho Assist Comunidad

• Preventing end-users from "Blocking Access"

  Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.

• Assist Unattended access from Mac to Mac grey screen

  I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.

• Unattended acces\ Invite Technicien \Gain Control

  When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",

• za_connect.exe on windows 7 won't run

  When a client of mine goes to join.zoho.com on a Windows 7 and downloads the client program, za_connect.exe, and then runs it, they get this error: The program can't start because ClientSocket,al is missing from your computer. Try reinstalling the program

• Unattended - Silent

  How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?

• Unattended Computers gone

  Hello, I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently. A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone). I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure out

• Remote Screen Option to Black Out

  Our support is financial support of our clients books and records.  When we provide support, we are often asked to blackou the remote screen to avoid onlookers from seeing any private financial information. Is there a way for us to purposely blackout the remote screen while we are logged in remotely?

• End user stuck on "initializing remote session"

  For some reason as of this week all remote support sessions, whether sent by emailed link or when the session ID is entered into the pre-installed app, are getting stuck on a popup that says either "initializing remote session" popup and do not progress

• Tip #34- How to Configure Proxy Settings for Unattended Access in Zoho Assist- 'Insider Insights'

  Hey Zoho Assist Community! For those using Zoho Assist's Unattended Access feature, you may come across a need to configure your device through a proxy server. This setup is particularly useful if your network requires strict proxy configurations for

• Zohoassist unattended not working with Ubuntu

  We have a Intel NUC device running Ubuntu version 22.04.5 LTS. We installed Zohoassist unattended using the CLI commands. We are able to see the device on the Zoho assist portal. But the status of the device is hoping between Join and connect. Once we

• Assist unattended access but remote confirmation

  Hello, me and my company are looking for an alternative for TeamViewer and since we're already using Desk we wanted to first take a look at Assist. After testing a few things with unattended remote access, we came to the conclusion that it was missing

• Tip #25- Enhancing security with confirmation prompts for remote sessions- 'Insider Insights'

  Hello Zoho Assist Community! This week, we’re discussing how to enhance the performance of your remote sessions while ensuring security and transparency. In remote support sessions, ensuring your customer’s security and consent is crucial. One effective

• Tip #33- Control and compliance: Utilizing session confirmation in Zoho Assist- 'Insider Insights'

  Hello Zoho Assist Community! We’re excited to bring you another helpful feature spotlight to enhance your Zoho Assist experience. This week, we’re diving into the Session Confirmation feature, which allows your remote customers to authorize access before

• Zoho Assit Join Session Failed

  Zoho Assist fails when trying to run a session on the remote users system. They are running Windows 10 with all updates installed. I have uninstalled re-installed Zoho assist. I have ran sfc /scannow, and the Dism commands and chkdsk /f. No corrupt files

• Zoho Assist unattended session opens in browser instead of desktop app.

  Hello, I have the Zoho assist desktop app installed and when I use it to connect to an unattended session the new connection will open in a web browser tab. The session used to open up in a new window from the desktop app. When I start a new user support

• Unattended agent. Consent of the client connection.

  After installing Unattended agent on the client computer, the default operator is able to connect to your computer at any time without notice on the opening session of the connection, which is a violation. The user should have the choice to allow or deny the connection request to connect.

• Tip #32- Wake on LAN: Powering up your remote systems with ease- 'Insider Insights'

  Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you maximize your Zoho Assist experience. This week, we’re focusing on how to remotely boot up or power on a computer that’s turned off using the Wake on

• Tip #31- Organize and manage devices like a pro with Zoho Assist’s Groups feature- 'Insider Insights'

  Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you get the most out of Zoho Assist. This week, we’re focusing on how to enhance your unattended access sessions using the Groups feature. Imagine you’re

• Tip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'

  Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managing

• Microsoft Defender SmartScreen Flags Unattended Access as Unsafe

  When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this evening

• Scroll Bars appear but Windows on Remote PC not scrolling

  All of my companies PCs are Windows 10.  Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.

• Tip #29- Enhancing remote support with Locale Settings in Zoho Assist- 'Insider Insights'

  Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions with our Locale Settings feature. Say you

• Tip #28- Fine-tune support sessions with Zoho Assist's Diagnostic Tools- 'Insider Insights'

  Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions. As a super admin, you have the ability

• Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET

  Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.

• Tip #27- Enhancing remote support: Using the technician info box for better protocols in Zoho Assist- 'Insider Insights'

  Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions.Imagine your IT support team frequently

• Zoho Assist Login issue

  Hi, I have receive the request on email to join Zoho assist but when i put all the information in it would not move further and browser gets hault ,i am facing this issue please help

• Zoho assist unattended specify group when installing from command line

  Hello, if I am installing Zoho Assist unattended agent from Intune or group policy, is it possible to specify the group the agent will be associated with on the command line? For example, the Intune deployment documentation says to use this command line

• Configuration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients

  Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:

• Tip #26- Enhancing privacy with the blacken screen feature in Zoho Assist- 'Insider Insights'

  Hello Zoho Assist Community! In this community, we love to share tips, tricks, and best practices to enhance your remote support experience using Zoho Assist. This week, we’re focusing on how to improve privacy during remote sessions. Maintaining privacy

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• Tip #24- Optimize remote connections for better performance and lower data consumption- 'Insider Insights'

  Hello Zoho Assist Community! This week, we’ll be focusing on improving the performance of your remote sessions and reducing data consumption. Let’s dive into the details of the Performance settings under Preferences and see how these adjustments can make

• How to turn off Clipboard Copy Confirmation

  Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO.  This is a huge time waster to click Yes every time we copy data from one PC to another.  Does anyone know how to disable this prompt??

• Tip #23- Enhancing security during remote support sessions- 'Insider Insights'

  Hello Zoho Assist Community! We are back again this week with another setting from Preferences: Security. Ensuring the security of remote support sessions is crucial, especially when sensitive data is frequently accessed during these interactions. It’s

• Tip #22- Enhancing security and reliability in Zoho Assist: Preferences for unattended access- 'Insider Insights'

  Hello Zoho Assist Community! We are back again this week with a few settings options under Preferences that can help you deliver smoother and more effective remote support. Especially for IT administrators managing unattended remote devices and applications,

• Tip #21- Enhance your support sessions with the "Show remote cursor" feature- 'Insider Insights'

  Hello Zoho Assist community! This week in Insider Insights, we’ll be learning how the “Show remote cursor” feature under Preferences enhances remote support sessions. While it’s a small feature, it plays a significant role in improving remote support

• Tip #20- Enhancing remote support efficiency with Preferences- 'Insider Insights'

  Are you looking to streamline your remote support sessions and enhance your overall efficiency? Look no further! Our remote support platform now offers customizable preferences to accommodate your specific needs and ensure a seamless and productive support

• If you need help!!!

  Hello I am here to help anyone that needs it.

• Tip #19- How to use the technician console setting- 'Insider Insights'

  Hello Zoho Assist Community! Last week, we started looking at preferences in Zoho Assist. Now, we'll start examining all the settings under preferences that can help you streamline your remote support sessions and resolve issues much quicker. The first

• Remote customer's screen disappears to blank gray screen

  Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen.  Why is this happening?  How to resolve?

• Tip #18- Optimize your remote support preferences- 'Insider Insights'

  Hello Zoho Assist Community! Say you are in the middle of a critical remote support session, troubleshooting a device to diagnose and resolve an issue. Wouldn't you like a way to streamline this process, enhance security, and optimize performance? Your

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• Announcements

• Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET

  Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT

  Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’t

• Support for AuthTokens will be deprecated from March 31st

  If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts.   In the coming months, we will be deprecating support

• Multi monitor Beta.

  Most awaited Multi monitor feature in Zoho Assist is almost ready.  Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis.  So, if you wish to try the beta version of Multi monitor, please write

• Most Discussed Topics

• Unattended acces\ Invite Technicien \Gain Control

  When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",

• Assist Unattended access from Mac to Mac grey screen

  I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.

• Sticky Posts

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

  As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

• Release Notes: Version 1.91, February 2015

  Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,

• Release Notes: Version 1.82, February 2015

  New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

• Release Notes: Version 1.1205, May 2012

  This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in

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