Zoho Assist Comunidad

• Zoho Assist Customer app not localized

  We where planning to use Assist to give support to our customers but have found out that the app for customers is only in English.  Are there any plans to localize it into Spanish? we have had to step back the plan and begin looking for alternatives

• Number of Technicians

  Hi According to the purchase advisor there were unlimited number of devices/technicians for unatended access. When I attempt to add a technician I get the message that I reached my limit. I only have 7. The heading says 7 or unlimited used but it suggests I need to ungrade my plan to add more.

• Assist unattended computer passwords

  I have added computers and segmented them to a specifically named department as well as technicians to the created Department. My question is how do I control and allow technicians only into specific computers and not all computers.  Is there a way to set up passwords for computers added for unattended assist or only allow them into a specific Department?  Thank you Jerry

• after Connecting and service mode kicks in - Grey screen loading - but still connected

  HI , I have been remoting into a client machine with no issue till this morning. once I elevated to service mode, it keep loading a grey screen for 2-4 mins before occasionally dropping the connection then reconnect again with the grey screen of loading..

• Add session confirmation to some technicians

  Zoho is used mainly by our IT department but we are giving more office users Unattended Access for training purposes, are we able to give the IT team full unattended access and have a session confirmation just for the office staff. It seems the setting

• Can I elevate a session on a remote Iphone 11

  Can I elevate a session on a  remote Iphone 11 from either a Windows Tech console or an ANdroid Tech console? If yes how do I go about doing it?

• Mouse Issue with Android Tablet with physical keyboard/touchpad combo

  I am having a great deal of difficulty using the Android App for unattended access of other systems.  The way the mouse works on the app when using the keyboard/touchpad is almost unusable.  Most of the time it doesn't seem to work.  Does anyone have

• Change Technician Role results in error

  Hi, No matter which role I attempt to change any Technician to I get the following error on the page.   Has anyone seen or know how to fix this?

• Unattended access doesn't install on Mac OS 10.6 Snow Leopard

  Hi, first time here and hope not to place a silly question. Since Teamviewer will close servers to older releases, my Mac Minis running Mac OS 10.6 (Snow Leopard) won't be available. Looking for the alternatives I found Zoho Assist running on Mac OS 10.6

• Remote Service Connectivity

  Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.

• Remote Service Connectivity

  Any one here aside from us having difficulty right now with remote session? It seems it started earlier this morning GMT+8 time.

• Cursor on computer is to the left of what it is actually pointing to on the remote computer

  Zoho assist has been working fine and I hadn't used it in a few days.  I decided to log back in and work on the remote computer but now the cursor is off of what is highlighted on the remote computer.  Here's what I have tried to solve the problem, but

• Voice in meeting and assist

  Hi, I am trialling ZOHO Assist and ZOHO Meeting.  I cannot find a button anywhere to enable a voice conversion with the other participant.  For meeting software I guess this is possible, and I am sure the answer is simple. Any help warmly received. Thanks.

• Multiple instances of Zoho assist running on servers impacting performance.

  We use Zoho Assist in Unattended mode to help manage our application with clients SQL servers.  We occassionaly seem to find that clients run into server performance issues, and when looking at the task manager it will show multiple (more than 10) instance

• Can you just release an MSI please

  The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank you

• ZA_Upgrader.exe - Unable to Locate Component

  I'm getting the following message when start windows and installing the unattended installer on a Windows XP. Any ideas on how to fix it? Error Message

• Unable to Connect to Online Computers

  I have 11 computers online but I cannot connect to about half of them in Assist.  When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly."  I've tried to uninstall and reinstall the Assist agent, and

• Send username/password to unattended computer

  There are no current option to copy paste credentials to remote computer with HTML 5 technician console, and with activeX console there is options to send keystrokes but it doesn't work When connected  to unattended computer if it's locked or logged off and asking for credentials We would like if there could be on the left side of menu in HTML5 console , just like there is send ctrl+alt+del, option to send username and passwords with 2 boxes where you can copy paste credentials and then send them

• Add admin for billing?

  Hello, I am trialing the Zoho Assist application, and would like to give my director the ability to view the Subscription details. He needs to be able to enter card information so we can make a purchase. I have tried copying the Super Admin role to his

• Remote Support Session Copy / Paste Default Note

  Hi Team Finally it appears this feature is no longer implemented in remote support sessions, i have completed 2 sessions today & the copy / paste note was not nagging, if this has been permanently deactivated in my personal opinion this is a great move

• Unattended access, rebooting issues

  Whenever I reboot a windows 10 workstation remotely through Zoho unattended access, It never reconnects, just grey screen with action bar on left, but can't click any of the commands or actions. The user has to log into the computer for unattended access

• Customer Pugin Version

  Hi All Where can we find the Plugin version which enables the customer to enter name and session ID, not just the ID where the name is guest when connected to a session. Thank you

• Assist unattended session stays active

  Hello there, ever since a couple of weeks ago clients have been contacting us about on-going unattended sessions running in their PCs. They see the following: Even after they reboot their PCs, the unattended session comes back as active. On our side we

• Need to rename Unattended Computer or add Description

  We are currently using GotoAssist and considering switching to ZohoAssist.   One problem that immediately presents itself is that only information on the unattended remote computer is the Computer Name and this cannot be edited.   I may have multiple client computers and I need to identify the customer and function for the computer.  Some customers may name their servers exactly the same!  In GotoAssist, it is simple to rename the computer so that you can accurately identify the customer/purpose.  

• I cannot send files / File Transfer does not work

  Whenever I try to send a file, after I select the destination, it always stays at 0% and doesn't send

• Manage Technicians - Forever Loading

  Trying to manage technicians - All I see is the Zoho logo spinning. Been like it for 2 days now, multiple computers, multiple locations.... Logged multiple support tickets.... Nothing. 

• how to block old remote unattended downloads

  I've recently "fired" one of my worst clients.  Now they appear to be either purposely or "accidently" installing and enabling a copy of my unattended access installer that I left on their PC's. I've asked them to not do this and remove the application,

• Run As Service Option

  Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups or

• Translate Assist email

  Hello, Where can i translate the text in the email which Zoho Assist sends to a user when we invite them for a remote session via Zoho Desk?  ------ Hello , I've initiated a Remote Support session regarding your ticket, <#127: ticketname>. It would help

• Zoho Assist failed to use unattended link

  I'm new and trying to use/test an unattended mode to be able to use remotely my Samsung android phone from my iPhone. I can send an activation link/email to my email, but every time the unattended activation fails with message below: This site can’t be

• Zoho Assist will not allow me to access remote computers

  I am unable to access remote computers.  Tried from two different computers.  Most are unattended but one is a new ticket.  PLEASE HELP!!!

• Remote Assistance Error message

  For the last two weeks I ahve been unable to conenct to customers computers. They downlaod the custome rplugin and I give them the number code but they get "Win error, system.net web exception. It has happended to 4 different customers. On each occassion

• Assist very slow to connect to remote PCs

  Using Unattended Access.  Assist is slow to connect to remote computer and many times will not connect at all.

• How do I remove devices that are offline??

  This is for unattended access devices, and I'm the global admin on the account. I used to just go to the 3 dots at the end of the row in the list of devices, there was a drop-down that allowed me to remove the device from unattended access (delete it), but now those dots are gone for devices that are offline.  Even on the ones that are online.. I can't figure it out!  I go to settings and the closest I can seem to get is through Groups- I can "delete" a device from the group. but there's no way to

• User Guest ?

  buenas tardes, hace poco estaba revisando unos logs de accesos y me di cuenta que tengo un inicio de sesion por GUEST y luego GUEST compartio pantalla co uno de nuestros usuarios. me gustaria que me ayudaran a entender que es GUEST? porque no lo tengo

• "Uninvited Guest5"?

  I was remotely connected through Zoho Assist to a remoted computer, when I got a "poor connection" popup, but not my poor connection, which was listed as good, but for A "Guest5".  There was not supposed to be anyone connected other than myself and the

• I cant add any unattended computers

  Hi, I just purchased for 25 unattended computers addon and I can not add any computers. Regards,

• Error deploying unattended setup

  I get the following error when deploying via ZA_Bulk_Deployment_Manager: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, This is happening on multiple systems with fresh Windows 10 Pro install with latest updates. The

• Showing Devices Online that are Offline in Unattended Access.

  Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console.  If this does not get fixed I am going to be forced to back to FixMe.IT

• Deployment via Distributor , Native Tool and GPO Not Working

  I have tried all 3 options to deploy the unattended access to a network of about 70 Machines. If i add it as a GPO Nothing happens. The Distributor and the native tool will validate with the server but then i get this error "Installation failed: The RPC

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• Announcements

• Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET

  Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT

  Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’t

• Support for AuthTokens will be deprecated from March 31st

  If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts.   In the coming months, we will be deprecating support

• Multi monitor Beta.

  Most awaited Multi monitor feature in Zoho Assist is almost ready.  Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis.  So, if you wish to try the beta version of Multi monitor, please write

• Most Discussed Topics

• Unattended acces\ Invite Technicien \Gain Control

  When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",

• Assist Unattended access from Mac to Mac grey screen

  I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.

• Sticky Posts

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

  As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

• Release Notes: Version 1.91, February 2015

  Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,

• Release Notes: Version 1.82, February 2015

  New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

• Release Notes: Version 1.1205, May 2012

  This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in

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