Sales IQ - Bot Builder - Forward to Operator Action Card Improvement
Hi team, It would be a great improvement to have an additional branch out of the Forward to Operator Action Card. I would like to allow 10 seconds for an operator to pick up the chat, if they don't or if they reject the chat I would like the Bot to continue
Zobot with Plugs
Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the
Feature Request – Conditional Visitor Information Request in Zoho SalesIQ
We would like to request the ability to conditionally ask for visitor details based on the communication channel used in Zoho SalesIQ. Specifically: When a visitor initiates a conversation through the live chat widget on the website, we want to continue
I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.
Hello Zoho Team, Current Limitation: When I enable the pre-chat form under Brands > Flow Controls to collect the visitor’s name and email, it gets applied globally across all channels, including WhatsApp, Messenger, and Instagram. This doesn't quite align
sales IQ issue on website
i integrated the zoho sales IQ code on the website but it is comming in distroted form i am sharing the screenshot below the website is bulit in wix platform
We know the company but not the contact
We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitor
Card Location in Zobot
Hello, when using the “Location” card in a codeless builder Zobot, the behavior in WhatsApp is inconsistent. When asking the user to share their location, they can type a message, which will return the message “Sorry, the entered location is invalid.
SalesIQ Chat Owner to CRM Lead Owner Mapping
There is no proper mapping between the SalesIQ chat owner and the CRM lead owner. When a chat is assigned to an agent, the lead created in CRM is often assigned to a different user, forcing admins to manually change ownership every time. This creates
Detect and ignore bots in visitors
The SalesIQ visitor numbers are basically useless to us because there is no bot detection. We get the same bots coming in from the same countries looking at the same pages every day. It can't be that difficult to tell the difference between an actual
How to Hide Article Links in SalesIQ Answer Bot Responses
I have published an article in SalesIQ, and the Answer Bot is fetching the data and responding correctly. However, it is also displaying the article link, which I don’t want. How can I remove the link so that only the message is shown?
How to disable user entry on Answer Bot in Zobot
Hi, I have an Answer Bot in my Zobot, here is the configuration: I only want the user to choose 1 of the 4 the options I have provided: When no answer found, user chooses 'I'll rephrase the question' or 'Ask a different question When answer is found,
What can we do on our end to improve the Answer bot answers?
Hi, I'm using the Answer bot card in the Codeless bot builder. I've input several questions and their answers in the FAQ section to feed the Answer bot. The text is all in French, as this is the language our customers communicate in. I've tried testing
Minimise chat when user navigates to new page
When the user is in an active chat (chatbot) and is provide with an internal link, when they click the link to go to the internal page the chat opens again. This is not a good user experience. They have been sent the link to read what is on the page.
A Sales Ebook to help Sales representatives increase Sales.
I worked in sales for twenty years with the same company. I was an outdoor sales representative selling health insurance. My first Year I made it into the company's President's club. I wrote an Ebook sharing how I was able to achieve success in sales
Is it possible to set a customer context variable in Zobot
Hi, I want to use a context variable to route users down different paths in my Zobot chat flow. I know I can do this when the user enters data. But I want to know if I can use a variable that is 'hard coded' on the card, that the user is unaware of. Use
Answer Bot - Issues with language recognization
When a user enters the phrase "gift vouchers" into the chatbot as their first message, the bot responds in French, even though: The default bot language is set to English The user's browser language settings are set to English All translate settings in
Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the design
How to Initiate WhatsApp Message on SalesIQ?
I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.
CTWA
Hello, does zoho iq whatspp support CTWA ( Click to whatsapp ads )
Disabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!
Can't track conversions using GTM
We had to move the installation of the SalesIQ widget from GTM to directly do it in our wordpress site. The SalesIQ widget was being blocked by Adblockers which caused a lot of our visitors to not be able to see it. This issue was fixed from deleting
How to track salesiq on google analytics without GTM
Hello! We had to move the installation of the SalesIQ widget from GTM to directly do it in our wordpress site. The SalesIQ widget was being blocked by Adblockers which caused a lot of our visitors to not be able to see it. This issue was fixed from deleting
Zoho Live chat doesnt chat on CRM Contact page????
We have used Salesforce Live Agent for the last 8 years and the chat comes in on the Contact record which is logical and intuitive as the chat agent can see the customers sales history and open opportunities...etc... We just migrated to Zoho CRM and I
Is it possible to disable Chat Waiting Time, or to make it indefinite?
We have used many online chat services over the years. However, Zoho's SalesIQ appears to be the only one we've tried that has a mandatory time limit where we must respond to new customer queries. We are a small business so we have no dedicated staff
Have an input card for zobot that could collect Name, Email, and Phone or a message all at once
It would be great to have an input card for the codeless bot in a form style that allows it to ask all relevant questions at once. at any point in the chat flow or conversation, This approach would simplify the interaction, making it easier and more straightforward
Zoho Sales IQ Lead Scoring
The lead score of a visitor is not getting updated in real time, and it only gets updated once the user has left. I have a chatbot trigger based on the threshold lead score, and that does not pop up as the lead score is not updated.
Domain renewal problems/ not take
Dear Zoho, We'd like to redeem our domain and email activity. The domain has expired on 29 April 2025 We've tried to renew the domain for our email with you (info@bittuinfra.co.in many times. But every time we fill the information and press the Pay button
How do you remove a user from SalesIQ?
I have a user in Sales IQ who needs to be removed (she's no longer involved with sales and chat) but I can't find any way to remove her. How do I do that?
Appears on excluded pages with "1 Minute" trigger, Zobot
I'm posting this from Japan. Please forgive my poor English. The page to be displayed is set in “Custom visitors” under “Choose bot audience”. I set “1 Minute” as the start trigger and want it to start only on the page I want to display, but even pages
How to Set a Default Bot (Zobot) to Appear Automatically on My Website?
Hi everyone, I’ve configured a bot (Zobot) in Zoho SalesIQ that is already working properly through WhatsApp. However, when integrating it on my website, it doesn’t show up as the default option. Instead, the traditional live chat appears first, and the
SalesIQ Not Tracking Any Visitors
Hello all, We have SalesIQ the tracking code for the brand is added to the website via Google Tag Manager SalesIQ is showing "green" for the code, meaning it should be ok The "Track Visitors" button is on And yet there is absolutely no visitors tracked
SalesIQ
Hello, Anyone, please guide us how we can integrate salesIQ with shopify I have contact SalesIQ team they said its possible with PLUG, some please guide us how we can create PLUG and create flows like order status, product recommendation, if visitor ask
Reopen and Continue WhatsApp Chats within 24-Hour Window
Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
SalesIQ Channel Icons for Ease of Reference
Hi, team! It would be neat if on the mobile SalesIQ app, similar to its web counterpart, we could see the unobtrusive icons for social media channels for all chats. Now that I have multiple such channels (so cool!), it helps visually separate them, seeing
SalesIQ and Zoho CRM integration - stop real time contact creation
Hello everyone, I am facing a lot of problems when a salesiq chat goes to zoho crm. As the chat answers travel in real time to the CRM, the automations doesnt work well as they pick the first answers recieved, not the final form in the chat. Is there
Salesiq zia skills
We have built a bot using salesiq codeless bot builder. So now, we would like to utilize Zia to enhance our bot by providing relevant information fetching articles from Zoho desk knowledge base. How to achieve this, maintaining the existing workflow cards
Chat Widget Does not appear for users
The chat icon appears for some users, and not all. I know our integration is set up correctly because of the fact that some users can see and use it. I also cannot provide a link to our website for security purposes. But we need a resolution to this as
ZOHO Sales IQ Chat widget homepage visibility
Good day, I would like to find out if anyone can assist. I have the ZOHO Sales IQ widget set up on my ZOHO Commerce website. I cannot get the widgets hompepage to display on my Commerce Website, when you go onto my website and click on the widget icon,
Annoying Social Messaging Auto-Prompts
Hello! I love the idea of integrating SalesIQ with messaging channels like Facebook Messenger and Instagram. However, the way the SIQ throws the initial prompts feels annoying and too robotic. I'm attaching a few screenshot samples, just the resent ones.
How to give Supervisor access to all chats? Transfer and invite other operators?
Any chat system had levels, The supervisor can control the associate chats! but here is different! I can not find how to give the supervisor accsess to this.
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