Automated Email Workflow based on no responses

Automated Email Workflow based on no responses

I'm trying to set up the following situation. We have inbound leads. I'd like to have an email sent automatically after we (manually) add the lead to Zoho CRM. Then if that email is not responded to, I'd like to automatically send a follow up email in 3 days. And again, if no response, I'd like to send one more email 4 days after that. IF we get a response at any point though, I'd like to automatically stop the workflow.

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        In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
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        If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 

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