How does Zoho Docs handle MS Office files after the preview release ?

How does Zoho Docs handle MS Office files after the preview release ?

We released a new enhanced version of file previews later this week. Read about this here

In this post, let me address how we will handle editing of MS Office files after this release. 

There has been a change in the way you edit MS Office files using our Zoho Office editors. When you upload an MS Office file in Zoho Docs, you'll see a check box that says 'Convert documents to the corresponding Zoho Docs format'. 



If you check this option, we'll convert your MS Office files be it DOCX, XLSX, PPTX or any old format into our own Zoho Office editor formats. Once converted, if you open such files, they'll always open in our Zoho Office editors. This will allow you to share and collaborate with your colleagues and friends in real-time. 

If you choose to uncheck this option, this basically means you want to retain the original format that you upload. In that case, we'll only allow you to preview such files using our new preview UI. You will not be able to edit them using our Office editors. You can still share the files with your colleagues in Read/Write mode. Your colleagues can upload a new version of the same file after editing it in MS Office. 

Previously, if you uncheck this option, we opened and saved back as MS Office files itself. So why did we change it ?
 
Docs will retain the original format of the file. 

If you wish to edit MS Office files using our Zoho Office editors, you can convert them to our editor format and continue to edit. But in doing so, we'll only create a copy and not touch your originally uploaded MS Office file. This has several advantages. Zoho Docs being a file storage service, it shouldn't change/alter the file that you upload to Docs. In keeping with this principle, you can now confidently upload any file to Docs. We'll have the original format intact for the lifetime of the file. 

For now, only the authors who own or created the file can do the conversion to our editor formats. Moreover, you still have to re-share the file to your colleagues. Because the new file will not retain the sharing permissions of the originally uploaded files. We'll see how we can improve this behavior. 

We believe this change will only help you to upload all your files much more confidently than ever before. We also believe that as you start using Docs, you'll eventually start using our powerful Office editors - Writer, Sheet and Show - all of which have seen major upgrades over the last year or so. The editors have become very matured that most of your Office productivity needs can be met by our editors comfortably and effortlessly. 

If you have any queries regarding this change or anything related to our file previews, write to us at support@zohodocs.com or post a reply to this thread. We are always here to help you with anything you need. 

      • Sticky Posts

      • Zoho Docs EOL extended to March 15, 2023. Migrate to WorkDrive now!

        Update: Zoho Docs access will be blocked for all users. Read this official post to know more. Most Zoho Docs individual and org users (including Workplace and Zoho One users) have already migrated their data and users to Zoho WorkDrive in response to
      • Live Webinar - Drive your team towards tighter collaboration

        Any project, big or small, involves a lot of planning, strategizing, scheduling, and budgeting. However, how your team executes the project really makes it a success. That's why teams need to work closer, stay dynamic, and be ready when they're needed.    However skilful your team might be, a collaboration platform can make them even more efficient and productive.    With organizations expanding globally, it's not only a challenge for teams to work together, but all to stay on the same page.    To
      • Live Webinar: Collaboration Made Simple with Our Brand New Tool

        Creating successful work groups when a team is geographically dispersed can be quite challenging. The process of keeping work and tasks in order becomes difficult and collaboration between team members can go haywire.  As a result, companies have shifted the way in which teams traditionally manage and organize their work. More organizations now want an exclusive, convenient place to work together, one that’s accessible by both internal and external collaborators.  That is why we have developed a
      • Live Webinar - Go 'Pro Team' With Our New Productivity Tool

        Is your team forced to keep switching between apps to get work done? Does it take everyone longer to complete their tasks?    Join us for a webinar on Thursday, May 17, 2018  to learn about our new product that'll transform the way you work and collaborate with teams across your organization - whether they are in the next room or even miles away.  Teams are dynamic and they require tools that are flexible enough to cope with the ever-changing environment. But working with your colleagues doesn't
      • Live Webinar - Make the Most of your Team Collaboration

        Do you have a collaborative team that's constantly looking for better ways to optimize productivity, connect with each other, and have better tools to share files? Well, look no further.   The Zoho Docs team has something big in store for you and your team. Join us on  Tuesday, April 17, 2018  to learn how to keep all your team files in one place, and turn you and your colleagues into productivity superstars! You'll also get a sneak peek at a new product that will help you:  Organize your team's

        • Recent Topics

        • Can't login IMAP suddenly

          Since this evening I'm getting the error: You are yet to enable IMAP for your account. Please contact your administrator... IMAP always been enabled in my account and was workign fine for the past 7 years. Already tried turning IMAP off and on again.
        • Sending of username did not succeed: Mail server pop.zoho.com responded: User already specified

          I am having issues receiving emails from Zoho in Thunderbird. I am getting the above error. The first error tells me Authentication failed, and prompts me to enter in my password. Then I get the above error. I can receive emails when I log in online to
        • Bug tracking

          Hi, does anyone know how to track errors during picking or packing? This way I can keep track and see how to improve and prevent errors in this area.
        • Exact match in name when searching workdrive

          Hello, I am wondering how to search workdrive files/folders with an exact match in the name. For example, when I search across folder with the url param search[name]=someName, I get multiple results such as "someName", "someNameAndMore", or "someName
        • Flow - Fetch info from drop down in another module

          I am running into a road block which I thought would be a simple task. My goal - The account is assigned to a "route" which can be selected from a drop down menu and adds a tag to the account accordingly (easy enough). Now when I create a task for this
        • Migration of corporate mail environment from Yandex 360 to Zoho mail

          I have to migrate a corporate mail environment with an existing domain from Yandex 360 to Zoho mail. It is vital to migrate all users with all the data. I have read the article on this topic using MacMister Email Backup Software just now and have some
        • I'm unable to send mail pthrough Zoho SMTP programmatically

          This has been working for years, but today it's been offline all day long. I see nothing anywhere on your site about this. I'm not the only one experiencing this. Downdetector has a spike of reports today
        • Can no longer send email via Django site

          This was working fine as of 11/7/25. Now I am unable to send user verification emails from a Django site on a AWS lightsail sever. When a user attempts to register the following error occurs. I have also attempted to send a test email via the shell and
        • unable to send email but able to receive email

          my email address is info@securityforceservices.ca
        • Custom Field for Subscription

          Hi, I can't find a way to add a custom field (to contain a license key generated from our software) against a subscription? Is the only place to add this information in the Invoice module (as custom field for invoice)? When a customer views his subscription via the customer portal, there appears no way to display a license key for them? The invoice is not the natural place to store a license key for a particular subscription, so where else can this be stored and displayed?
        • Login to server failing

          When trying to retrieve my mail, I am getting this error message -- Login to server pop.zoho.com with username (my email address) failed. It gives me the option to retry, enter password, or cancel. Then I get this message -- Sending of username did not
        • Configuration failed: 200 response not received for POST request.

          Hello, I am trying to set up a webhook to connect with an Salesforce but I receive the following error from Zoho: Configuration failed: 200 response not received for POST request I have tried testing it on webhook.site as well and receive the same error
        • Zoho Migration Assistant not working

          Hello, I am trying to use you Migration assistant to migrate emails from Rediff to Zoho. I am stuck in the first step. After downloading the migration tool, I copied the link to verify user credentials, however, after pasting the link in the browser,
        • Paid Support Plans with Automated Billing

          We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
        • Scheduled Reports - Do not send empty report

          Hello, We are intensively using reports in the CRM, especially for sales managers.  When data is empty, they still receive an email. Can you add an option to avoid sending the report when data is empty?
        • Mark As Read Sync?

          So I set up Zohomail to use my personal gmail account in it as well. I was wondering, when I mark the gmail email as read in Zohomail, can it automatically mark it as read in my gmail account as well?
        • Contacts Missing — PeopleSync/Zoho Mail

          English: In our company we use ManageEngine Mobile Device Manager (MDM), Free edition, to manage corporate mobile devices. Our usage policy does not allow personal Google accounts on these devices; therefore, Google account sync is blocked through MDM.
        • Best way to integrate Zoho with mobile app for managing customer requests with real-time notifications?

          Hello, I'm building a solution for a travel company where customers submit requests through a website, and the sales team manages these requests through a mobile app. The Requirement: Customers fill a form on the website (name, email, number of children,
        • Kaizen #57 - Mass Update API in Zoho CRM

          Hello everyone! Welcome back to yet another post in the Kaizen series. This week, we will discuss the Mass Update API in Zoho CRM. In this post, we will cover the following: 1. Introduction 2. Mass Update Records API  3. Schedule Update and Get Status
        • Getting Attachments in Zoho Desk via API

          Is there a way to get attachments into Zoho Desk via an API?      We have a process by which a zoho survey gets sent to the user as a link in a notification.    The survey has several upload fields where they can upload pdf documents.    I've created
        • Multiple currencies - doesn’t seem to work for site visitors / customers

          I am trying to understand how the multiple currency feature works from the perspective of the website visitor who is shopping on my Zoho Commerce site. My site’s base currency is US Dollars (USD) but my store is for customers in Costa Rica and I would
        • Pincode based Product Restriction

          we have different types of products. 1) Very bulky items like plywood. 2) Too delicate items like glass These type of products we want to sell to local customers. Other products we want to supply all over India. There should be an option to restrict products
        • Can multiple agents be assigned to one ticket on purpose?

          Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable for those agents on their list of pending tickets. Is something like this currently
        • Related Lists filter

          I have Contacts showing in our Accounts module. I customized the Contacts module with an Employment Status field, with the following picklist options: "Primary Contact", "Secondary Contact", "Active Staff(not a main contact)", and "No longer employed".
        • Standalone custom function not generating logs

          Why dont't standalone custom functions generate logs when the're called from another function? I have some functions (workflow, buttons and blueprint) that have common parts, so I put that part in a standalone function which is called from the others.
        • Automated log-out/session end

          I'm concerned about security of our data. Is it possible to set an automatic time-out for user sessions on Zoho CRM, after a certain period of inactivity or when the session reaches a certain duration (12 hours perhaps)? 
        • Add "Reset MFA" Option for Zoho Creator Client Portal Users

          Hello Zoho Creator Team, We hope you are doing well. We would like to request an important enhancement related to Multi-Factor Authentication (MFA) for client portal users in Zoho Creator. Currently, Creator allows us to enforce MFA for portal users,
        • Support Bots and Automations in External Channels

          Hello Zoho Cliq Team, How are you? We actively use Zoho Cliq for collaboration, including with our external developers. For this purpose, external channels are a key tool since they work seamlessly within the same interface as all of our other channels
        • Urgent Security Feature Request – Add MFA to Zoho Projects Client Portal Hello Zoho Projects Team,

          Hello Zoho Projects Team, We hope you are doing well. We would like to submit an urgent security enhancement request regarding the Zoho Projects Client Portal. At this time, as far as we are aware, there is no Multi-Factor Authentication (MFA) available
        • Creator HTML page refresh

          Hi, I have added around 5 different html snippets in single creator page. I understand, I can refresh the entire page from page script using Navigational URLs https://help.zoho.com/portal/en/kb/creator/developer-guide/others/url-patterns/articles/navigational-urls
        • Zoho Desk - Custom Module Related List Columns on Tickets

          I have a custom module in Zoho Desk called Asana Tasks, each task has a lookup to a Ticket. On the Ticket I want to see the columns of the Asana Tasks in the related list . Is there a way to do this? Right now it just has the name of the record and I
        • Google Analytics import data inaccurate (as of October 11, 2025)

          We have Zoho Analytics connected to GA4 to import daily event data. This has been running without issue for a couple of years. However, a month ago we started noticing discrepancies. All data until October 10 lines up perfectly - October 11 onward is
        • What is your opinion of the new UI?

          Hi Everyone, I would like to see what everyone thinks of the new Zoho One Dashboard. I don't get it, but perhaps I'm missing something. What are your thoughts?
        • What are the OAuth scopes needed to access the Zoho MCP server?

          I think I'm authenticating with the MCP server endpoint successfully using a bearer token but I can't successfully initialize an MCP session. I'm using the official MCP Python sdk (https://github.com/modelcontextprotocol/python-sdk). I get as far as here
        • Support Uploading YouTube Videos Longer Than 60 Minutes

          Hi Zoho Social Team, How are you? We would like to request support for uploading YouTube videos longer than 60 minutes directly through Zoho Social. Your support team informed us that Zoho Social currently cannot upload videos over 60 minutes due to “API
        • Account blocked for IMAP use

          Hello, My email client (Evolution) can't sync mail anymore. It gives the error: "Your account is temporarily blocked for IMAP use. This may happen if you exceed the maximum number of simultaneous IMAP connections allowed. Kindly try again after some time."
        • Is SMTP included in the free plan?

          My client has a Zoho Mail Free 14 day trial that ends tomorrow. She has set up a domain email address with SMTP on a third party app and is wondering if it will continue working once her plan downgrades to the free forever plan. Thanks
        • Zoho mail issue.

          I have verified my domain ohhoexpress.online by adding necessary TXT and MX records. But when I am sending email to any external email id, it is showing as zohomail.com. Also while I am sending mail to internal mail id, it is saying user not found whereas
        • My email is blocked from sending

          I get this message when I try to send any message .. > Unable to send message, Reason 554 5.1.8 Email Outgoing Blocked We have urgent emails to send and the issue continues to persist from yesterday. Please help us with this issue as soon as possibl
        • [WEBINAR] Smooth year-end closure with Zoho Books (KENYA)

          Hello there, This webinar is for all Kenyan businesses looking to wrap up their financial year smoothly! Join our free session to learn how Zoho Books can simplify your year-end process. What to expect from this webinar: - All the latest updates in Zoho
        • Next Page