Introducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!

Introducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!

Hello everyone!

To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster than the previous widget, bringing you powerful performance as well as an upgraded look and feel.



What's New and Improved?

With the latest SalesIQ Live Chat Widget, you'll experience speed, style, and enhanced functionality that drives real impact:
  • Boost your SEO: Our new widget's speed will enhance your site’s ranking in search results, making your content more accessible and easy to discover, helping you reach your audience at the right time.
  • Reduced bounce rates: With faster load time, your visitors enjoy a smooth, engaging experience that keeps them on your site longer, thus reducing bounce rates.
  • Enhanced data efficiency & mobile accessibility: Our new widget minimizes data usage and delivers consistent performance, even on slower mobile networks. This upgrade ensures a streamlined experience across all devices, catering to users everywhere.
  • WCAG Compliant: The widget adheres to Web Content Accessibility Guidelines, ensuring accessibility with enhanced color contrast, keyboard navigation, and screen reader support, offering an inclusive experience for all users.
But that's not all—our new widget also delivers a bold, vibrant color palette and fully enhanced components, bringing a fresh, eye-catching look to your website!

Keep your audience engaged with news & updates:

Introducing a new "Home" tab to display important announcements, offers, and information all in one place.



With the upgraded SalesIQ widget, you can:
  • Showcase Upcoming Announcements: Promote events, news, and offers directly through the chat widget on every page of your website, maximizing visibility.
  • Deliver Quick Actions and Links: Provide easy access to essential resources and actions, helping visitors find what they need fast.
This can be achieved by JS API, visit our help guide for detailed information and sample codes. These improvements make the SalesIQ widget a powerful tool for targeted marketing, audience engagement, and seamless user support.

Get the New Live Chat Widget:

Switching to the new widget is simple! Here's how:
  • Go to your SalesIQ dashboard.
  • Navigate to Settings > Brands > Select Your Brand > Installation > Website.
  • Locate the new widget code, copy it, and paste it into your HTML source code—just like the old one.


Notes
Note:
  • You can customize the SalesIQ live chat widget sticker by adding your own design. To do this, navigate to Settings > Brands > Select your Brand > Personalization > Chat Widget, enable Custom Sticker - Float, and upload your sticker.
  • The custom CSS you used for your old live chat will not apply to the new live chat. Visit our help guide to learn more about customizing the new live chat with CSS, including examples and sample code.
  • Future updates and features will only be available on the new widget. To stay updated with the latest improvements, we encourage switching to the new widget for the best experience.




        • Recent Topics

        • Zoho Desk - account and contact lookup by phone

          Hi team, Does Zoho Desk allow to lookup Accounts and Contacts by phone or not? I am using this endpoint- GET https://desk.zoho.eu/api/v1/accounts/search?phone=987-654-3210 But I am getting this error- { "errorCode": "UNPROCESSABLE_ENTITY", "message":

        • Add picklist in subform lookup

          Hello, I am trying to rewrite a script that works on a from as parent form, to the same form when is is a subform. Here is what I did in the form itself : RefCat = Offre_de_produits.distinct(Categorie_OFFRE); clear Categorie_LIGNE; for each Record in

        • Way to export / import a Flow between different accounts?

          Hi, I developped some flows in my account and see that for some other organisation I'm working with, they would need the same or similar flows. Is there a way for me to export one flow from one account and import it to another ? This would be handy, as

        • Setting admin only field values in widget

          Hello If I'm using a Widget addRecord function invoked by a user input (the user has write permission not developer) can he set values to a field that is set to be visible to Admin only?

        • Exclude Segment from Campaign Recipients

          I've created two Segments in order to separate Non-Marketing Contacts from Marketing Contacts. I'd like to send an Eblast to all Marketing contacts in my lists, but when I go to select Recipients, I have two options: 1. To Choose Lists to Send to; 2.

        • Option to Delete Chats in IM

          Currently, there is no option to delete any chats in IM, regardless of their source.

        • Introducing Assemblies and Kits in Zoho Inventory

          Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces the

        • Installing EMAIL Setup in New Domain

          Respected Support team, I'm facing an issue with cloudflare in Pakistan, I want to setup Zoho Mail Setup but I Don't know how to enable Zoho mail setup without cloudflare. My Website https://stumbleguymod.com/ is using CF, and I want a different Zoho

        • Stop completed task lists from disappearing?

          Is there any way to stop projects from making tasks lists disappear when all the tasks in the list are completed? That's one of those little things where we're constantly fighting the product. For instance we have some projects which are ongoing - no start and end date. We use Kanban view to show the various task lists. We don't want the kanban list to disappear every time the items on it happen to be closed out. Thanks

        • Adding Coloured Picklist Based On Email Body Text

          Hey All, So i am having this problem, Im currently trying to automate a coloured picklist so that when the body of an email contains a specific word it will assign one of my coloured picklist i have created automatically, But it appears this only works

        • Automation #11 - Auto Update Custom Fields with Values from Emails

          This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize

        • Email notification for followers

          Is there a way to enable email notification for followers of a support ticket? ie: Ticket #123 is owned by Agent#1, Agent#2 adds themselves as a follower. Whenever ticket #123 receives an email from the customer, Agent#1 receives an email. Agent#2 would

        • Unified WhatsApp Number Management in Zoho Desk and SalesIQ

          Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbers

        • Zoho Desk is extremely slow

          Hi Team, We are facing extreme latency issue with Zoho Desk. It is currently unusable. I have submitted a ticket already could you please look into this asap. Regards, Priya Sharna

        • Zoho Desk is extremeley Slow

          Hi, Zoho Desk seems to be extremely slow for the last 15 mins for everyone in our team (5 people). https://status.zohocloud.ca/ didn't show any status in this regard. Would it be possible to have an idea what is happening and when this should be resolved?

        • Help Centre - Widget or Tab for Customer Downloads

          USE CASE: We are a software vendor, using Zoho Desk (as part of a Zoho One subscription) to help mange support issues from our customer base. Customers can log tickets via email or Help Centre portal. QUESTION: I need to provide the capability for our

        • Integración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)

          Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? Gracias

        • How to let only account-bound products visible to users

          Hello friends, I'm trying to leave only the Products linked to the accounts visible to Zoho Portal users. If the user clicks "All Products," they can open tickets incorrectly for products that do not belong to the account that are registered. Is it possible

        • Work Orders / Bundle Requests

          Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of

        • Try CRM for everyone button in the way of workflow

          Please consider using the bottom bar for offers. Using the top bar for offers like "Try CRM for everyone" really gets in the way of my day to day workflow.

        • Markdown for Desk?

          Hi, my company wants to use markdown for formatting text in Desk (in all modules there, especially Tickets and Helpcenter). Zoho already offers use of markdown in several products (see https://help.zoho.com/portal/en/kb/backstage/microsite-guide/formatting-with-markdown/articles/formatting-with-markdo)

        • Limits on workflow never disclosed, not documents and now being applied. I feel scammed and there is no reply for support.

          Hello everyone, I’m facing a critical issue with Zoho Recruit and would appreciate any insights from fellow users or someone from Zoho. For months, I’ve been receiving daily emails stating that I have reached the maximum workflow custom functions limit.

        • Unable to invite contacts

          Hi! I'm unable to invite contacts as end-users from my trial account. The green pop-up displays "Invited succesfully" but the email never arrives, nor the re-invitation - even though it's "sucessfully" as well. Tried with several e-mail accounts, even

        • Variables in Zoho Mail Signatures defined by Administrator

          Good afternoon, I'm looking at the Admin component of Zoho Mail, and I see we have the capability to define signatures for end users. We also have the ability to associate with multiple email addresses. Are we able to use any variables such as [FirstName}

        • Invoice status on write-off is "Paid" - how do I change this to "Written off"

          HI guys, I want to write off a couple of outstanding invoices, but when I do this, the status of the invoices shows as "Paid". Clearly this is not the case and I need to be able to see that they are written off in the customer's history. Is there a way

        • report on lead status history in zoho crm

          I have enabled the lead status history. I want to understand how many days a lead is waiting in which stage and the number of leads vs. stage history, like 0 days, 1-4 days, 5 days above, and 10 days above.

        • Cannot send a Campaign. No Send or Proceed button

          I have built a Campaign. I had to drop Leads and only use Contacts because only one group can sync. But now I do not see any errors but I do not see anyway to proceed with sending the campaign?

        • Default Lookup Field Value based on Picklist

          How do I change a lookup field value based on another field's value, while creating/editing a record using form? I have a picklist of different types of Loans. For example: PPP, EDIL, Term, etc. When I create a record using the form, if I choose PPP from

        • Accounts module not displaying in Campaigns sync

          When syncing CRM to Campaigns, I can only sync Leads and Contacts. Accounts module is setup and not sure why I can't select it. I won't be able to make segments for all our email campaigns. What is the resolution?

        • Trouble fetching custom fields from Zoho Booking

          I'm following the instructions from here : https://help.zoho.com/portal/en/kb/flow/user-guide/app-specific-documentation/articles/zoho-bookings#1_Problem_with_accessing_custom_fields But I can't get this to work. Here is the result of a test booking :

        • Missing Date Field Type Blocking VAT Calculations in Custom Zoho CRM Module

          I'm working on a custom VAT calculator within Zoho CRM where I need to store the purchase date of a product and calculate VAT based on that date, since VAT rates can vary over time. However, while creating custom fields, the only available data type is

        • Different Page Numbering

          I want the page numbers not just 1,2,3... but i,ii,iii,iv,... or even I,II,III,IV.... How can I do this?

        • Remote Control Functionality During Screen Sharing in Zoho Cliq

          Hello Zoho Cliq Team, We would like to request the addition of remote control functionality during screen sharing sessions in Zoho Cliq. Currently, while screen sharing in Cliq is very useful, it lacks the ability for another participant to take control

        • How to validate Rich Text in Zoho Creator! Urgent!

          Hi members, Recently I just started to use Rich Text field. Now I have a requirement where I need to validate to ensure this Rich Text field must contain a value. Meaning must contain something. I use the below script if(input.Rich_Text == null) { alert

        • Real-Time Screen Annotation During Zoho Cliq Screen Sharing

          Hi Zoho Support Team, Hope you're doing well. We’d like to request the addition of real-time screen annotation tools during screen sharing sessions in Zoho Cliq video calls. 🔍 What We're Looking For: The ability for the presenter—and optionally, other

        • Simplify ticket replies with intelligent writing and content analysis tools

          Introducing a smarter, faster way to handle ticket responses with generative AI-powered capabilities, now available in the ticket detail view. These enhancements are designed to reduce agent effort, improve clarity, and elevate the overall support experience.

        • Zoho Books - Feature Request - Show Custom Template Preview

          When using a custom template is would be a great user experience if the custom template could be previewed when viewing the record. I have found that it's very confusing for users, when they see an invoice preview but the out put file is different. Additional

        • run a macro on a contact that bounced from crm email merge

          how would one run a macro on a contact that bounced from crm email merge? how would i tell zoho to run a macro that SIGNALS said bounced?

        • Workflow : Update a multiline text field

          Hello, I'm creating a workflow to update a multiline text field. But it looks like I only can format my text as a one-line. How can I format the text to multiple lines ? Thanks

        • Search handwriting using sketch card and OCR

          Hi It's possible using Sketch Card for handwriting and search them using AI and OCR in Pro edition? Thanks

        • Next Page