Reconnecting Facebook Pages [API update]

Reconnecting Facebook Pages [API update]

Hey there,

We're here to give you a quick reminder to reconnect your Facebook Pages to your Zoho Social account, following an API change that Facebook has initiated that's been in effect since June 30, 2020.

Due to updates in the Facebook Message permission workflow, anyone using a third-party tool such as Zoho Social to access their Facebook Messages will have to reconnect their accounts to push these changes into effect. Failure to do this will result in Facebook depreciating the Messages feature for users who access their account under the old set of permissions.

How will this impact our users?

Facebook will revoke your access to send and receive Facebook DMs from within Zoho Social unless your Page is reconnected. Facebook has begun this in a phased manner and will be doing this for all users. 

For those who are still able to access Facebook DMs via the Messages tab without reconnecting their Page, only viewing permission will be accessible and replying permission will be locked.

The below banner will be visible to those who are still accessing Messages tab under the old set of permissions. Click on the Reconnect Now button shown below, to complete this step.


Once your Facebook Page has been reconnected, you will be able to access Facebook messages anytime via Zoho Social—however, in accordance with the new API changes you won't be able to respond to any messages that are older than 7 days.

Note: With this API update, we will soon be adding the functionality to attach and send images as part of your Facebook Message threads using Zoho Social. Stay tuned for an announcement on this!

Drop us a mail at support@zohosocial.com if you have any doubts or clarifications—we're here to help.


Amrutha

Product Marketing



      • Sticky Posts

      • Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social

        Hello everyone,   We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions  LinkedIn is one of the most popular

      • Introducing advanced statistics for all your social media posts

        When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective

      • Introducing Inbox in Zoho Social

        Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign them

      • It's here! A Publishing Calendar to give you better view and more control over your posts.

        Hello!   Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out.  In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day.  Here we go! Introducing... an all-new Publishing Calendar,

      • Edit images on Zoho Social

        Hello customers,   We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize