Tasks Statuses
Hi,
The task status "Completed" is a final status which closes the task. We need to have a status "Cancelled". However, when the status is set to "Cancelled", the task prompt still has a blue button to Close Task. When the customer clicks that and closes the task, the task status is changed to "Completed". Can we have another status that can also close the task or can we stop changing the status on closing the task?
We need to execute different workflows on task status "Completed" and "Cancelled". How to achieve this?
Topic Participants
Ammar Quettawala
Abhishek - Zoho Partner
Ishwarya SG
Michael Trow
LH
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