The Social Wall: May 2024

The Social Wall: May 2024



Hey everyone,

Let's see a quick roundup of what May looked like for us at Zoho Social.

Manage and respond to your TikTok interactions from Inbox  

You can now manage and respond to your TikTok comments from Social's Inbox. Here, you can sort and view the interactions in any available default view or create a custom view. You can assign these interactions to anyone in your team and set a priority level: Low, Medium, or High. You can ask Zia to draft a response for the comments and ensure that you get back to your audience's queries promptly.



Assign interactions to your team members through a round-robin pattern  

In addition to the existing method where you were able to assign an interaction to a team member directly, you can now choose the round-robin pattern of assignment. The round-robin method is a process where every team member is assigned an interaction sequentially until all members are assigned with one interaction, and then the pattern starts again with the assignment of the next interaction to the first team member. Through this method of assignment, you can ensure that the workload is split equally between your team members, there is balance in the tasks completed, and overall team productivity increases. There's no chance that you'll miss an interaction anymore!


Add an offer to your post on Google Business Profile 

You can now promote product or service-related offers and sale discounts on Google Business Profile posts, thereby helping you reach more customers and encouraging them to opt for the offer to make a purchase or use your services. By providing details like offer title, offer start and end date, a voucher code, and more, you'll be able to simply add the offer to your post and make it live. You can add an offer to your post from the Compose window and publish or schedule it to go live on your profile.


Social Sessions

In our #SocialSessions episodes this month, we shared some fascinating insights about social media from Christopher Penn, Mari Smith, Joe Pulizzi, and Richard Bliss.

Christopher Penn, co-founder of Trust Insights, discusses the evolution of AI over the past few years, its current capabilities, and its potential impact on jobs.



In another episode, Mari Smith, a Facebook marketing expert, explains Meta's plans for AI developments in the application and how these will make networking easier and more authentic.



Joe Pulizzi, CEO of The Tilt & CEX, shares his journey in content marketing and provides valuable tips on how to make your content work for you.



Lastly, Richard Bliss, CEO of BlissPoint Consulting, offers advice on leveraging LinkedIn and maximizing your presence on this powerful networking platform.


Zoho Social mobile app updates  

Some updates went live for the Zoho Social Android mobile app, including Facebook Stories and a detailed view of posts in the Posts tab. In addition, on the iOS mobile app, you're now able to post Facebook Stories, group your hashtags through Hashtag manager, sort your brand view, and integrate your Pinterest account to Social.
 
We hope these updates are able to help you manage your social profiles better. Thank you. 



      • Sticky Posts

      • The Social Wall: August 2024

        Hi everyone, We're thrilled to bring you the latest updates, features, and improvements to help you get the most out of Zoho Social. Let's see what was new for us at Social in August. Post documents on LinkedIn You can now reach a lot more people and

      • The Social Wall: July 2024

        Hi everyone, Let's quickly see how we started off the second half of our year at Zoho Social! Connect and publish to your Threads profile from Zoho Social Meta Threads has been gaining popularity because of its seamless integration with Instagram and

      • The Social Wall: June 2024

        Hey everyone, June went by in the blink of an eye for us. How about you? But we still managed to take some exciting updates live in Social this month, so let's have a look! Add first comment for Facebook, LinkedIn posts and YouTube videos Similar to Instagram,

      • The Social Wall: May 2024

        Hey everyone, Let's see a quick roundup of what May looked like for us at Zoho Social. Manage and respond to your TikTok interactions from Inbox You can now manage and respond to your TikTok comments from Social's Inbox. Here, you can sort and view the

      • The Social Wall: April 2024

        Hi everyone, We hope you all had an eventful month. We're back to tell you everything that happened with us during April. Some product updates that went live are: Publish Stories to Facebook You can now directly publish a Story to Facebook from the Zoho

        • Recent Topics

        • Zoho CRM Calendar View

          Hello Zoho team, We need desperately a calendar view next to list, kandan and other views. I think it should be easy to implement as you already have the logic from Projects and also from Kanban View in CRM. In calendar view when we set it up - we choose

        • Call transcrition working for ringcentral?

          I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works. Excellent instructions here: Call

        • What is syntax to call creator function (or trigger a creator workflow) from CRM deluge?

          What is syntax to call creator function (or trigger a creator workflow) from CRM deluge?

        • WhatsApp and Zoho Creator Integration

          How we have integrate WhatsApp App with Zoho Creator without using external application ?

        • Improve Creator Calendar Report

          Please can you improve the Creator Calendar Report General There is no way to highlight certain days, for example weekends or public holidays. There is no way to hide certain days, for example weekends. There is no way to modify the day header, it just

        • Important updates to Zoho CRM's email deliverability

          Last modified on: Jul 24, 2024 These enhancements are released for all users across all data centers. Modified on: Oct 30, 2023 Organisations that are in the Enterprise and above editions of Zoho CRM, and have not authenticated their email-sending domains

        • Custom modules not showing in developer console

          I'm trying to create a custom summing function for a custom module I made in my CRM. When I go to create the function, my module isnt showing up. Do I need to share the custom moldule with my developer console or something of the like?

        • Chart with Filtered Data vs Unfiltered Data

          I am looking to create a chart view that displays the full data set vs a subset of the data filtered by user filter. However I do not seem to find any method by which to exclude a plot from the applied filter or any other method by which to display the

        • Meetups Gratuitos Junio 2024 - Profundiza en las funcionalidades de tu Zoho CRM

          Este junio, aprende a sacar el máximo provecho de tu Zoho CRM en la segunda edición de los Zoho Meetups 2024. Los días 18 a 21 de junio, Zoho organiza los Meetups gratuitos para usuarios de Zoho CRM en Valencia, Barcelona, Madrid y Sevilla, donde expertos

        • How to get the Dashboard page to be the first page when you open the app

          So when it opens on a tablet or phone it opens on the welcome page, thanks.

        • Integration between Zoho CRM and Zoho WorkDrive

          I'd like to search Zoho for an invoice I've added as an attachment (pdf) to an account. The name of the invoice is 1388-advertiserx-July.pdf - but I can't find it using the search function for any of these terms: 1388 1388-advertiserx 1388-advertiserx-July.pdf

        • Tip #17: How to mandate partial payment for your appointments

          When you require partial payments during the booking process, customers can only schedule with you after paying a certain amount in advance. This deposit acts as a commitment between both parties. Apart from that, it has many more advantages. Benefits

        • Why option for 'include form submission in the body of the email' check box is missing

          Hi In all our forms we have configured an <Email Notification> (<Rules> <Form Rules>) In some forms, there is an option to <include form submission in the body of the email> in the <Additional Options> section, however, this option is not available in

        • Mozilla Vault extension will not Unlock even once.

          I have been using the Vault extension in Chrome based browsers for years, yet after installing the Mozilla Extension in Firefox, it will not unlock. Initially it did redirect me to log into my account, and then enter the master password. However, it did

        • Unable to Download CRM Contact Data: WorkDrive Integration Issues

          ## Problem Description We need to let users download contact information from CRM as CSV files to their local computers. Since we couldn't implement a direct download option, we're trying to use WorkDrive as a workaround - but we're encountering issues

        • Sort mail by name and subject

          I don't see sort function on columns FROM and Subject. I see only sort functio by date. Could add it ?

        • Zoho Creator monthly roundup - September 2024

          Hello all, We're back with an exciting set of new features and enhancements that will elevate your Creator experience even further. In case you missed it, we’ve recently revamped our Product Roadmap page, now with a refreshed design and showcasing all

        • Kiosk Studio Session #1: View paid customers in the same industry

          Update | 15 Oct 2024: Session #2 is now available here! Hello everyone! We're excited to launch our new series of posts on Kiosk Studio today. Called Kiosk Studio Sessions , these posts will be packed with actionable ideas to help you get the most out

        • Issues hosting Zoho Desk Web Form on SharePoint and/or Power BI

          Zoho Desk onboarding support has no experience with embedding their web form in either SharePoint or Power BI. Microsoft states that SharePoint and Power BI only support iframe HTML. And unfortunately, the web form embed code that Zoho generates is not

        • "Send with Zoho Sign" broken

          Our company uses hyphens in our file name conventions. Our users have been sending the files from other modules with the "Send with Zoho Sign" shortcut in the upper right buttons. Since around June 10, 2024, this stopped working. Our users can send the

        • Not able to change colors help center

          Hi. How can I change the orange color in the help center? You can change everything besides this font color And how can I remove the part on the bottom?

        • Transform Numeric Values using st, nd, rd, th or Convert Numerals to Ordinal Form - Deluge

          Please Use this sample Code This_Day_Date = zoho.currentdate.toString("dd"); value1 = "th"; if(This_Day_Date.right(1) ="1" && This_Day_Date != "11") { This_Day_Date = This_Day_Date+" "+"st"; } else if ( This_Day_Date.right(1) = "2" && This_Day_Date !=

        • Kaizen #166 - Handling Query Variables in Zoho CRM

          Hello, Code Enthusiasts! Welcome to another week of Kaizen! This week, we'll dive into handling variables in Zoho CRM Queries and see how they can be deployed in Kiosk to dynamically retrieve data. This technique is especially useful for integrating data

        • Automate User Invitations on Zoho Desk with API

          Automate User Invitations on Zoho Desk with API Hello Team, We are excited to announce that you can now automatically invite users to the Zoho Desk portal using the API! ### How It Works For example, when a contact is created in Zoho Desk and you enable

        • Is there a way to add clients who don't have organisation in Zoho Books/Payroll/Expense ?

          The Zoho Practice software is only allowing a total of 15 such clients who are not organisations in Zoho Books/Payroll/Expense. i.e. 5 organisation in each of the software by creating a new organization for them and adding the accountant as the admin

        • Email with attachments saving attachments into Zoho CRM from Zoho Mail

          Hi, I get a lot of emails from prospective clients asking if we would bid their project. Those projects usually have many documents associated with them that I link to.  I would like to have those documents be saved as an attachment in my Potential or Contact or Account. I don't see a way to do that that isn't multi-step. As of now I do the following: 1.) Open email 2.) If email sender isn't in my Zoho CRM database I enter them creating a Potential 3.) I download the attachment and save it to a different

        • Fixed assets recording

          Hello there, I recorded a bill for a vendor contain (Computer) so the PC is a fixed assets, do I need to do a manual journal to include this PC under the fixed assets category (furniture & equipment)? If yes, please take me through the manual journal

        • Multi-Select lookup field has reached its maximum??

          Hi there, I want to create a multi-select lookup field in a module but I can't select the model I want the relationship to be with from the list. From the help page on this I see that you can only create a max of 2 relationships per module? Is that true?

        • Zoho Sheet-Pulling in Data

          I have a module where we track POs, Bills etc (its easier for us this way). In this PO Module, we have a task related to a Job/Deal and various fields for costs. A Supplier on a Job might have several POs in this module for the job. I want to generate

        • Can't get ZFS file ID of a field via specific module record

          I have a `fileupload` field on a custom module that I need to replace the file for but I don't know how to get the ZFS ID from the module record. # Getting the current fileupload GET https://www.zohoapis.eu/crm/v7/<MODULE>/<ID> # Response { data: [{ //

        • Contemplating moving my site from WordPress to Zoho Sites

          Hi Everyone, We currently find ourselves in a situation where we ant to review and update our current sites content. We are small business owners, not developers. We currently use a wide range of Zoho products. We sometimes think about the possibility of either moving or just starting from scratch on Zoho Sites. I would like to know if anyone has done this and of course the things that need to be considered. We have spent quite a bit of time getting our current site positioned organically and I guess

        • Multiple Salesperson against an invoice

          Hello, Against a particular invoice, we have multiple sales people working. The reason we combine the invoice is becuase we are an exporter and often consolidate cargo for our customer to save them freight costs. How do I capture the contribution of each

        • Allow a brand to connect multiple facebook pages at the same time

          Our company have multiple facebook pages to represent, every branch, right now we can only link one facebook page, so we can only recive messages from one branch. It would be nice to be able to connect all pages.

        • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ （12/19）

          ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの藤澤です。 12月開催のZoho ワークアウトについてお知らせします。 ※定員に達したため、受付を終了しました。 ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho ワークアウト」を開催します。 Zoho サービスで完了させたい設定やカスタマイズ、環境の整備など……各自で決めた目標達成に向け、 他の参加者と同じ空間で作業を行うイベントです。先輩ユーザーや他の参加者と意見交換をしながら集中して作業に取り組むことが可能です。

        • Whatsapp reply not reflected under Tickets for offline agent

          Hi, We are encountering a situation where WA response from customer is not reflected under tickets (if the agent handling the case previously is not active due to off day/ MC). The ticket will remain in the offline agent's queue until agent is back to

        • Missing Folders on iPhone Zoho Mail

          Under mailboxes on my iPhone, I don't have an inbox, sent folder, deleted photo, etc. See pics.

        • Select CRM Custom Module in Zoho Creator

          I have a custom module added in Zoho CRM that I would like to link in Zoho creator.  When I add the Zoho CRM field it does not show the new module.  Is this possible?  Do i need to change something in CRM to make it accesible in Creator?

        • Send Whatsapp with API including custom placeholders

          Is is possible to initiate a session on whatsapp IM channel with a template that includes params (placeholders) that are passed on the API call? This is very usefull to send a Utility message for a transactional notification including an order number

        • Increase Round Robin Scheduler Frequency in Zoho Desk

          Dear Zoho Desk Team, We hope this message finds you well. We would like to request an enhancement to the Round Robin Scheduler in Zoho Desk to better address ticket assignment efficiency. Current Behavior At present, the Round Robin Scheduler operates

        • Separate One-Time Mentions from Ongoing Ticket Following in Zoho Desk

          Dear Zoho Desk Support Team, We are writing to request an enhancement to the mention functionality within Zoho Desk. Currently, when an agent is mentioned in a ticket, they receive notifications for all subsequent activity on that ticket, similar to being

        • Next Page