Ever been stuck on a customer query because you needed input from someone else on your team? Maybe you were unsure about a refund policy or needed help answering a technical question. So you forward the message … and wait. Or worse, you forget to follow up. And now the customer is still waiting, confused, and frustrated.

Let's fix this. When you’re working in Zoho TeamInbox it’s easy to bring the right teammate into the conversation with just an @mention. Instead of switching to chat or email or pinging someone on a different tool, just start a conversation right next to the thread.

Just type @ followed by your teammate’s name in the comment section of a thread. They’ll be notified instantly, can view the full context, and reply without breaking the flow. No more copy-pasting or back-and-forths on other apps.