Video Upload from app says "unsupported aspect ratio" but is verified to be correct.

Video Upload from app says "unsupported aspect ratio" but is verified to be correct.

I and my social media person are experiencing a problem where Social will not accept video uploads to Instagram. The error we receive is "unsupported aspect ratio" but looking directly at the file in question we see that the width and ratio both match accepted norms. Wdith is 1920 pixels, which is listed as the max acceptable, and the aspect ratio is in line with accepted ratios.


What is the problem?  We have been unable to post videos from the Social web app for a while now, and this is occuring on the mobile app. We basically consider the app useless if video is concerned. 

This is a major problem for Zoho Social seeing as...you know... the entire world is "video first" for social media posts. 


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