What's new in Zoho Cliq - September 2020 updates

What's new in Zoho Cliq - September 2020 updates

Hello there!
 
Here's a set of new features and enhancements for the month of September that we've put together to make sure you stay up to date on what's new from our end.

Here's what's new in the Cliq Web:

Bring your apps into Cliq with Widgets 

Widgets bring the tools you use into one place: your Cliq window.

Widgets integrate with your everyday apps to create a custom view inside Cliq. You can easily access them from the Widget section in your Cliq sidebar.

For instance, let's consider the Twitter Widget which comes with the Twitter integration for Cliq.

The Twitter Widget shows your Twitter feed, lets you like, retweet, search, and even post a new tweet. You can also view the current trending hashtags based on your region and topic as well.



Widgets can also be bundled into an extension and hosted on the Zoho Marketplace. We have updated a few of our existing Marketplace extensions, such as Poll for Zoho Cliq, Box for Cliq, Dropbox for Cliq, and a few others with Widgets.

(Note:  Widgets is made available for Cliq mobile apps also)

Document collaboration made easy with the Zoho Writer Integration for Cliq

Zoho Writer’s integration with Cliq is a great way to collaborate on your documents from the comfort of your chat window. This powerful integration comes with a “Documents” Widget where you can view recent documents, create new documents, view documents shared with you, your favorites, or even create a new template.





The integration also comes with different command shortcuts like:

/attachdoc - which help you attach documents to other chats and channels
/quicknote - helps to jot down ideas and save them in Writer
/searchdoc - to search your writer documents from within the chat window
/sharedoc - to share your writer documents with others.


 

Telephony integration for Cliq: Automatic status updates and context-driven suggestions

Cliq detects the context behind every conversation to suggest smart follow-up actions. For example, whenever there is a phone number that is shared on chat, a contextual suggestion powered by Cliq’s Telephony integration is listed right next to the text.  

Make sure that Telephony is set up and enabled from the Zoho App of your choice (CRM, Bigin, Recruit, Zoho One) and get to make an outbound call right from your chat window.





Also, once the call gets connected, your Cliq status automatically reflects that you’re on a call.

Build webhook based extensions for Cliq  

You can now create a webhook based extension for Cliq. The extension can be created by accessing Cliq’s developer console, and all you have to do is create the extension, choose the platform components you’d like to add to your extension and provide a call back URL for your server.
 


Configure Taz notifications and stay updated! 

Now you can configure Taz notifications and get to decide on when to receive alerts/notifications under specific circumstances.

You can enable/disable notifications for the following cases:
  • When a document is shared
  • When a new event is created or updated
  • When an event invite is accepted or rejected
  • For event reminders
To do so,
  • Click on your profile picture and go to Profile & Settings
  • Click on Personalize > Notifications > Taz
You can enable/disable the notifications for specific actions as per your needs. 



Here's what's new in the Cliq iOS app:

Sync dark mode with your iOS settings

You can now swiftly toggle between light and dark mode by syncing Cliq with your device settings. 
To do so:
  • Go to Settings > Personalize
  • Enable Sync with device setting option under Night Mode
Enabling the option will sync Cliq with your device settings i.e when you select the night mode theme for your device it will be reflected in Cliq also.



New addition to Cliq's default status options: Away

Make sure that your teammates know when you're away from work/desk by switching to Away status in Cliq. 



Share content to Cliq with ease

The improved version of the share extension provides a convenient way to share content from other apps to Cliq effortlessly. The improved full-screen UI for share extensions puts a stop to endless scrolling through for selecting a chat and makes it easier for you to view and select a chat/channel.

Share info into Cliq with ease now!

Configure mobile notifications to suit your needs  

We have tweaked our system to keep you notified in real-time with messages that are directed to you or when someone @mentions you in a conversation. Now you also get to configure whether to receive notifications with sound or not at your convenience.

To configure notification settings,
  • Go to Settings > Notifications
  • Under Notification when active on web you'll be displayed with two options to choose between: Receive with sound and Receive quietly
You can select either one of the options based on how you'd like to receive mobile notifications when you're active on the web.



I hope that you'll try out all the new updates and be your most productive self on Cliq.

To view all the updates in Cliq, head over to What's new on Cliq.

See y'all with a new set of updates.

 
Best,
Shanthana Lakshmi S


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