Zoho Desk : Field for 'Layout'

Zoho Desk : Field for 'Layout'

I have many different layouts on my helpdesks and I want to be able to identify the stats for each one, however I can not find the field in the raw data from the Zoho Desk datasource.

I thought it might be in the "Tickets" table but there is nothing. There is also not a separate table for Layouts 

My Layouts :



and the field in the form itself that holds the values I want :



I have checked the data source and every table is ticked and every field too - please help !!


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