zoho docs crash on start, no warning, tray icon just disapear (windows 10)

zoho docs crash on start, no warning, tray icon just disapear (windows 10)

zoho docs crash on start, no warning, tray icon just disapear (windows 10)

here are the logs:

please HELP!

****************************************************************************************************
Fri Apr 19 19:12:43 2019Traceback (most recent call last):
  File "connection.py", line 196, in connect
  File "http\client.py", line 1392, in connect
  File "http\client.py", line 936, in connect
  File "socket.py", line 704, in create_connection
  File "socket.py", line 743, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "connection.py", line 795, in ping_server
  File "connection.py", line 117, in __init__
  File "connection.py", line 592, in _check_settings
  File "connection.py", line 156, in _init
  File "connection.py", line 222, in connect
errors.ConnectionError: ConnectionError(getaddrinfo failed)
****************************************************************************************************


Windows fatal exception: access violation

Thread 0x00003410 (most recent call first):
  File "threading.py", line 295 in wait
  File "queue.py", line 164 in get
  File "sqlite.py", line 956 in run
  File "threading.py", line 916 in _bootstrap_inner
  File "threading.py", line 884 in _bootstrap

Current thread 0x00002798 (most recent call first):
  File "ui\setupwizard.py", line 192 in __init__
  File "plat\win32\setupwizard.py", line 373 in createSetupWizard
  File "plat\win32\setupwizard.py", line 188 in __init__
  File "__main__.py", line 856 in run_app
  File "__main__.py", line 1120 in app_main
  File "__main__.py", line 1149 in <module>
  File "Console.py", line 26 in run
  File "__startup__.py", line 14 in run

04-20 08:47:02.531 I main ********************************************************************************
04-20 08:47:02.547 I main Client Version : 1.9.29.070e813b99
04-20 08:47:02.967 D main apsw version: 3.18.0-r1; sqlite version: 3.18.0;
04-20 08:47:03.067 D main Library Paths : 


04-20 08:47:15.056 "GET None" 0



04-20 08:47:02.547 I ********************************************************************************
04-20 08:47:02.563 I Client Version : 1.9.29.070e813b99
04-20 08:47:09.639 I acc1543990a02279e4cfec0a07faaa64dc8ccf06ef6355302f9ba67cea516c5c7997fc6707b10d7d682098b1781eefb4349ba82eab5482b484fdcef295d19877:128e23438d3de3d0e4b27597af37b4ae44525fea39090df20a3b0ee3d0ef4aea82de2f5c847123baeb7126dcbbbee71ff06e4ef207f3d905478d41985d1bb49d:24144e42f09ee890e8e86c6deab4fcb994293d4e87f061a4dbe8d844f51a47c68f72d8676612b9856ac96f5a15c02d0bc2620844a900e168fd72095cee07a93c
04-20 08:47:09.758 I set DC Location=False DC Location= DC Domain=zoho.com Drive_server= https://drive.zoho.com
04-20 08:47:14.046 I Translation Resource=:translations/binary/master.pt_BR Loaded=True
04-20 08:47:14.368 I  FIRST_START=True  FOLDER_CHOSEN=False AUTHTOKEN=False FROZEN=True EXECUTABLE=C:\Users\Flavio\AppData\Roaming\ZohoDocs\bin\ZohoDocs.exe
04-20 08:47:14.368 I Pinging to server
04-20 08:47:15.056 D Request: (87813192) (0)  GET None None 
04-20 08:47:15.933 D Response (90593152): (None, 876, 24, 24, 0)Welcome to Drive!!!
04-20 08:47:15.933 I First Start of the application - Sign In Page Shown
04-20 08:47:20.841 I Automatic System Proxy set
04-20 08:47:20.841 I Username=False Pwd=False Server=None Port=None







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