How would you rate unattended access?
Hola! We are thrilled to see so many users opting for unattended access add-on in Zoho Assist. It would be the right time to know your feedback on it. Your feedback will be highly appreciated and it would help us to enhance unattended access further. Do let us know your rating and views through this form. (It won't take more than a min, I promise.) Happy remoting!
New UI unattended list MUCH more difficult to navigate / find computers
This is my first post here. We've been using unattended access for about 1.5 years now. We have close to 100 computers in roughly 15 groups. Used to be easy, just scroll down the groups list, which was always on. Now, I have to use a drop down just to see the groups, and it's not as easy to navigate/scroll, find, and select the group. I assumed that over time, we would get used to it, like when Hulu changed it's UI, but nope, it's just a PITA every time. Can we maybe get an acknowledgment that
Unattended Access stopped working on all our Macs
We have a small marketing firm, and we use the Unattended access to remotely install updates and roll out new items when our employees are gone in the evenings. Everything has been working fine, until the most recent update to the Zoho Assist. It shows all computers are offline. We have removed them and had them reinstall the new download package, they will then popup in my Unattended Access list, but it still shows them as off line. I wanted to see if there was something that we are missing as
Move ungrouped computer with new UI
I no longer see an option to MOVE a computer to a group with this new UI
Unattended Installer with msi Extension for Group Policy Mass Installation
When the unattended installer has an MSI extension, it can be rolled out with native Group Policy in a domain. The EXE version cannot be (that I am aware of).
New Unattended Access - Move to group
It's really annoying to have to select the computers you want in a group in the settings. Can you please have the ability to move computers. Additionally is it possible to move computers into different departments?
End User UI needs an upgrade
I think it's about time you guys maybe upgraded the end user UI to look a little more professional. Times New Roman font looks cheap. When we have lovely Live Chat showing custom agent icons etc and lovely fonts, I'd like to see this on the customers computer when carrying out remote support. Just a suggestion.
iOS issue on iPad
Hi I tried the iOS app on my iPhone 7 plus and my iPad air2 both are on iOS 11 iPhone worked ok, but iPad said it was sharing but nothing showed on the web page any clues? Kevin
Logging off user in server 2012 closes Assist session
I some times need to log users off a RDP server, When i log them off, 9 out of 10 times it logs me off the Assist session. Real pain if I need to do a few users or need to do something right after and I have to log back in tot he unattended session.
Ability To Record A Session
I was wondering if Zoho assist premium has or will have the ability to record the session. Perhaps save to local HDD when session is ended, or start/stop recording as required. If its not a feature could it be added? Thanks,
Remote Support for mobile devices
I'm testing out the Zoho Assist free version for an ad-hoc service. One of my clients would like me to be able to assist her with her mobile device, but the free version says I need to upgrade in order to do that. Which version would I need in order to support iOS and Android devices? I never need unattended support.
Be able to add On Demand Remote sessions to unattended access
While I am pushing this out company wide, being able to add a computer I connected in to via On Demand Remote would be helpful for PC's out in the field.
Waiting for customer consent to transfer files
Trying to send file to customer computer that is set up for Unattended Access. Message " Waiting for customer consent to transfer files" appears. What did I do wrong with the setup?
Export all essential data before Dec. 31st, 2018 to avoid losing it during our cleanup process.
You'll no longer be able to hold session-related data older than a year in Zoho Assist. Please export all necessary information and download essential session recordings from Reports to avoid losing data. You can export data from Reports as a CSV or PDF file by clicking Export as in the top right corner. To download the session recording, click Download beside the session whose recording you need to download. If you have questions about how to backup data, please contact us at support@zohoassist.com.
Silent Pre-Install for Run as a Service Mode
Hello, We are in need of a silent pre-install that we can run during our PC imaging process in order to pre-install the service for Run as a Service mode so that it is not necessary to upgrade to run as a service each time we connect to a user's PC for the first time. This would save us several minutes per support session, which is quite a big deal in terms of saving both ourselves and the employees we are supporting time. Every bit of time we take away from them by taking longer to resolve issues
Assist Desk Integration
Not sure if this should be a Zoho Desk topic or Assist but..... Whilst you can edit the email templates that go out to customers from Desk, when you initiate a remote session from within Desk, there is no way to customize that email. I would like to be able to customize that email. 90% of my remote invites are sent via Desk. Thanks.
Unattended Install on Mac Failed
Everytime I try to install unattended install on Apple Mac it fails. Please can someone help me to get this installed. Many Thanks, Dwayne
Signed up for standard subscription Zoho Assist but it still says free version
Hi, I have purchased the Standard Zoho Assist subscription - but when I go into a remote session and click file transfer - it says I am still using the free version. How do I set the subscription version as the default ? Thanks
Run As Service Error -
I get this error when I try and Run Zoho Assist as a Service on a remote PC. I am evaulating this for use in my company. I have gotten it to work on a different computer, but I'm concerned by this. I did reinstall it multiple times to test.
Zoho Assist Shortcut Disappearing
After installing the Customer PlugIn it works and brings up the "join session" box but after a few days it stops working and brings up a shortcut is invalid message. This has happenned on several customers PC's.
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Sept 18, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.
Change to Free Plan
Hello, I have created an account to use Zoho Assist. Features free plan for now are enough for me. My Panel shows me "Your trial version will expire in 15 days". How I change to the Free Plan? Thanks in advance.
Assist Desktop Plugin: Log in with Office 365 Credentials
Hello, I'm not able to log into the Zoho Assist Desktop client. At the logon screen (pic attached) it does not accept my Office 365 credentials, and there's no option to change the way you log in. I'm able to log into Zoho Assist online with my Office 365 creds just fine. Help? :) Thank you, Jade H.
Clear Sessions
Is there a way to clear the Remote Support sessions that are listed under the Sessions tab? I tried a few tests, could not connect, now they are just listed under Sessions with "Yet to join" under the Customer column.
Zoho Assist iPhone Support
Is there a minimum iPhone version the Zoho Assist will work on? The app on an iPhone 5c running 11.2.5 just stays on "Connecting".
Consulta sobre numero de usuario
Buenas tardes, nosotros somos una empresa pequeña y tenemos una versión free de zoho, queríamos saber si la versión paga de 18 dolares se puede utilizar por varios usuarios? O si un usuario se puede utilizar al mismo tiempo en dos computadoras diferentes? Aguardamos su respuesta. Muchas gracias.
Interface and gesture
Hi, I have a large screen back home, 24". When viewing the screen on my iphone using ZA everything is very small, so I have to zoom in to click. I previously used TeamViewer, and they had a neat feature in which the mouse cursor is always in the middle of the screen, and you scroll the screen underneath the mouse cursor. Mouse click was done by tapping ANYWHERE on the screen. This way it is possible to pin point the cursor exactly where you want to click, then tap anywhere and you get exactly what
When using Zoho Assist for iOS on iPhoneX, hebrew letters are sent to the remote comp as gibbrish
Hi, I am connecting using my phone to my computer back home. When typing using the iPhone's Hebrew Keyboard, the letters appear on the remote computer as gibberish. Can you please fix it? Thanks
Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: July 24, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.
Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Aug 16, 2018 11:30 AM EDT / 06:30 AM GMT Duration: 60 min Language: English REGISTER NOW Hope to see you in the training.
Both Bulk Deployment downloads are corrupt
Trying ZOHO for the first time and both downloads for Bulk Deployment are corrupt. They are both zip files less than 1KB and won't open in Windows or WinRAR. https://assistlab.zoho.com/assist#/settings/deployment/bulk
Which level of assist will allow viewing without admin rights and remote control of keyboard/mouse?
I need to remote in to another person's pc, with them present at the pc, and without them having admin/install rights on that pc. I also need to control that remote pc's keyboard/mouse. Could someone tell me if free Assist offers these feature? If not at what level of Assist are they available, if any?
unattended can't access, suddenly require me run in service mode
why suddenly require the agent need to run in service mode to send alt + crtl + del? I tired click on "Run as service" button but it has no effect. Now I cannot login any of hosts, please help
AVG preventing load of the Unassisted Support URL
When I attempted to go to the Unassisted Support URL to download the exe file I got the attached popup. Is there a setting in AVG that can avoid this? Or another solution?
ZA.Access.exe blocked by anti exploit software
Hi :) I was installing Zoho Assist with the ZA.Access.exe file and and the installation was blocked by HitmanPro Alert. Please see attached images. Thanks Richard
Unattended Access onto a MacOS
Hi, I am having issues connecting to macOS computers, it just sits in "You'll be able to access the remote computer shortly", until I log into a user on that computer and then the remote session works For me I use it to log into my work computer from home, So I cant keep the computer logged in all day Has anyone experienced this and how do I fix it?
Screen shots can saved in Zoho projects ?
Hie, When we take Screenshots in Running Screen Sharing session at that time is it possible to somehow that Screenshot will saved in to the Zoho Projects directly and attached with the running project . if yes then please tell how can we achieve this ? Thank you in Advance.
Speed/performance of Zoho assist
Hi I think Zoho's entire suite is great and assist is a great program though I think there are a few features that need to be added to make it a real competitor to others like Teamviewer and Logmein and so I really do hope that development is on-going. Would it be possible to enable the support rep to determine the colour levels as this is a great feature in the other programs mentioned because it speeds up the remote response times a great deal. I really think that (at least for me) speed is the
no conecta assist con click en el boton usando Chrome desatendido
no se puede conectar usando el boton "CONNECT" assist desatendido desde el Chrome
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