How Zoho Sales IQ is better than other chat bots available in the market
In today's digital age, businesses are turning to chatbots as a means of providing instant customer support and improving their overall sales. While there are various types of chatbots available, Sales IQ is one that stands out for its ability to boost
How can I assign missed chat leads to a specific seller?
Hello, Missed chat (from Sales IQ) leads are assigned automatically to a specific person right now, how do I change that to assign them to a different person automatically? I have tried to create an automation rule in CRM but that did not work because
e-mail sent troug Zoho SalesIQ to a lead is not shown in Lead history
I got a Lead from SalesIQ chat in my website. There was no operator online at the time and this visitor was automatically added as a Lead. I replied with an email directly from SalesIQ, but this email was not noted anywhere in Zoho, especially in the
Issue will call icon on online chat
When a customer presses the call button on the online chat the call does not come through to my number please can you tell me how I can fix this so it comes through to the correct number.
Numerous Contacts Show up as visitors that are actually internal users
When viewing Live View AND History - we have multiple Contacts that show up as the visitor that we know are from our own employees - I've been unable to find why/how they are linked, as the contacts aren't even currently used or active contacts. How do
Zoho SalesIQ in React
How to integrate Zoho SalesIQ live Chat in React Websites? I tried to follow the steps mentioned in https://help.zoho.com/portal/en/kb/salesiq-2-0/admin-guide/setup-brand/articles/gettingstarted#How_to_addSalesIQ_widget_codeasynchronously But it is not
Show instagram account names in Zoho Sales IQ
Right now, it appears as Visitor + number instead of displaying the users Instagram name. Can this issue be fixed?
Hide unwanted tabs
Is it possible to hide some unwanted tabs? We are not using right now in my company suchs as visitors, live visitors, calls... etc. It would be great if they could be hidden as they would represent a useless button where employees can click.
Sales IQ Reports & Campaigns: How do I stop internal email addresses from being tracked for Opens, Clicks, for reports?
It seems like my data is being skewed by our own internal email addresses. For example, when I'm writing a blog post, the Sales IQ daily reports show the as yet unpublished page as being one of our top 5 pages on our website, but I know that it's me,
Customizing ring view times
I'd like to change the times in the ring view, so that we have rings for 0 seconds, 1 minute, 3 minutes, and 5 minutes. I can't find a setting for this - is it possible?
Desk and CRM section on chat disappeared
Hello, We are setting up SalesIQ for our departments and it is integrated with Desk and CRM but we can not see the section that shows these integrations while agent is in a chat. How can we put that section back? It was showing on the chat window, right
Sales
<script type="text/javascript" id="zsiqchat">var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode: "ec231f4041fa61a6bb149eed46ab072c3e7e36647abf61433009b7d5bc799b551a2010ab7b6727677d37b27582c0e9c4", values:{},ready:function(){}};var d=
Is it possible to Increase Chat Waiting Time in Whatsapp and web chat?
Is there an option I'm missing to turn Chat Waiting Time off, Increase or to allow an infinite wait time? I haven't been able to find one so far in the app's user interface or accompanying documentation. If such a feature is unavailable, may I request
SalesIQ showing a customer visit every time I am on site
Hi, I somehow have become associated in SalesIQ, with one of our Contacts in Zoho CRM. So, instead of seeing our Contact's visits, I get a flag saying that our contact has visited every time I am on the site. How do I break this link in CRM or in SalesIQ?
Chat: Google Calendar Integration with Chat
Hello, is there a way to use the Google Calendar integration to work with Sales IQ/Chat so that the support agent's availability is tied to their Google calendar?
SalesIQ Live view <> Google Analytics Realtime
Hello I have recently implemented and tested out Zoho-SalesIQ with chat. Strangely I notice that G Analytics is showing people on the site much more often than SalesIQ Live View. Put another way Liver View is not "seeing" many of the people on the site
Whatsapp voice verification dont arrive
Hello, I'm trying to integrate with Whatsapp, but when checking WhatsApp voice call, nothing arrives at the requested number
Naming New Visitor Without Email
I often know who's on my site at a given moment (for example, they're on the phone and I direct them to a web page) but do not have their email yet. I'd need to name that visitor for spotting later but although the system assigns them a numeric name to their IP (e.g., 983567) with no other data needed, I cannot change that name to the real one. Why would the email be required in such case? It wasn't there to start with... Can it be made optional in that form, please? Later, if I get their email,
Google Translate Does Not Work With All of Our Organization's Accounts.
I recently set up the Google Translate integration with SalesIQ. The integration works on all of our older Zoho accounts, but for any Zoho account that was created within the last year or so the translate feature does not work. I have tested the affected
Zobot deployment
I am testing the Zobot feature and I have configured a rule so that it only triggers the bot if a specific URL is used. This is a test page but despite deploying the bot, nothing happens on the website. Do i need to deploy the Answer Bot for the ZoBot
salesiq sticker issue, not sharp
We are using a custom sticker but it's not sharp because it's a bitmap file, png or jpg. Why can't we use svg file which is very sharp as it's a vector format? is there another option? please allow customers to use vector graphics
Switching whatsapp from Desk to SalesIQ
Hi, I had previously configured the Whatsapp Zoho Desk channel and now I want to use that same number for the SalesIQ Whatsapp integration, so I disabled the Zoho Desk whatsapp channel and enabled it on SalesIQ, however when I send messages to the number
WhatsApp + SalesIQ Integration- An eternally long wait -
Hi folks, Why does the WhatsApp integration in SalesIQ still not work after years? That should be state of the art in 2022. Shouldn't it? We have been waiting forever So we still have to use Meesagebird (Messegabird is great as a stand alone). Does anyone
SalesIQ issues
Hi there, I have recently integrated SalesIQ chatbot to my website. I have a few issues. I dont want email address to be a mandatory field for the user. I have hence created a Zobot flow which doesnt ask the user for the email address at any point. However,
Codeless Chatbot Issues
Hello, I like the codeless chatbot as it doesn't require any coding skills. However, I faced some very annoying issues that I believe should be fixed very soon to make the chatbot useful. The chat transcript is automatically sent to the customer after
Adding and Optimizing chatbot to the website
We need to know How to add Chatbot to the website and how to automate the chats through chatbot?
SalesIQ integration with FB Messenger issue
SalesIQ is not getting the information from the users of the chats from Messenger Facebook, for example the name of the user. I have to come back to FB Messenger to get the name of the person how's writing us. Is there a confirguration problem from our
What does "Converted as Request" mean in SalesIQ?
What does this mean in Sales IQ?
Is there a way to notify an operator when a repeat visitor hits the site?
Is there a way to automate the notification of an operator when a repeat visitor hits the site? Our operators are part-time operators so I don't want to start a proactive chat and then not have an operator available. I just want to have the desktop
AYUDA PARA EDITAR UN PÁRRAFO DE BOT
¡Hola! Estaba viendo como funcionaba el zobot pero me surgio una duda , saben si es posible editar este mensaje, pienso que en un punto se puede editar pero no encontre alguna opcion . Esto sucede cuando activa el bot y alguna persona atiende el chat
Customize Live View screen to show current webpage?
I'd like to customize the Live View screen to show me the current webpage each visitor is on. I know I can see this by clicking into the visitor, but I'd like to see it in a list without needing to click each visitor. FYI, I'd like to do this in MY screen
Stop system generated email from SalesIQ chats
How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf
SalesIQ Chat ain't showing
Hello, I already enabled SalesIQ to my website (as you can see on the screenshots), yet the Chat button does not appear on the website. Could you help me with it please?
Input options for zobot
Hi there Is it possible to have an input option in zobot for a client to put a comment/provide further details? We are using it as a lead funnel 1. Client selects service interested in 2. Provides name, email and phone 3. Selects a few more options on
Issue with new chats notifications
Hello guys. Hope you all are well! I'm opening this thread to ask if anyone has been facing the same issue that I am. The issue is the following: My support team uses Zoho Desk to handle the incoming chats. I've set some rules to route these chats. Everyday my team report to me that 4 or 5 chats are going direct to missed status (they report to me that the chat notification did not appear). I've collected the ids of these chats and sent them to Zoho SalesIQ team analyze. They gave me the following
Chatbot from Sales IQ causes trouble with website
Hello Community, Does anyone know what this error message is and how I can fix it? (Please see screenshot) Since we installed the Chatbot from SalesIQ, the website became very slow, and we had a very high bounce rate. Since we have temporarily disabled
Anyone else having trouble since the chat update
My sales IQ is linked to my website. Since the update where the new view is the only one we are able to use, people can still initiate a chat with me, but I am unable to message them back. I am typing, but they are not getting it.
How can I be receiving a visitors name and contact info if they have not initiated a chat?
Today I received a SalesIQ notification that someone visited the website and it included their name, email address, and phone number. However the person in question did not initiate any type of a chat session, not today, nor ever as far as I can see.
Changing display/nickname in Cliq/SalesIQ
I've updated my nickname both in Cliq and SalesIQ but the programs are still displaying my older nickname.
[TYIA] Zoho SalesIQ using Deluge
Hope all is well. I would like to learn systematically to develop Zoho SalesIQ using Deluge, is there any training/websites that would be helpful? Any trivial information would be helpful and appreciated. Thank you in advance.
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